Störungsverlauf von Bugcrowd

1. 15. September 2026 um 06:07 UTCinvestigating

   Es gibt ein Problem in der Plattform, das sich auf die Verarbeitung von asynchronen Jobs auswirkt, insbesondere auf die Suche und Indizes. Wir untersuchen derzeit und werden in Kürze aktualisieren.

2. 15. September 2026 um 07:05 UTCidentified

   Wir glauben, dass wir die Ursache identifiziert haben (ein langsamer abhängiger Dienst innerhalb eines asynchronen Indexierungsaufrufs) und sind dabei, einen Fix zu verschieben.

3. 15. September 2026 um 08:21 UTCidentified

   Die geschobene Änderung hat keine Lösung gebracht, wir arbeiten weiter an dem Problem und untersuchen die Lösung eingehender.

4. 15. September 2026 um 09:14 UTCidentified

   Ein Fix wurde bereitgestellt und asynchrone Jobwarteschlangen werden verarbeitet (sowie der Backlog).

5. 15. September 2026 um 09:15 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

6. 15. September 2026 um 10:00 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 26. Februar 2026 um 05:08 UTCidentified

   We have identified an issue with Hacker / Researcher logins to the platform - currently you may receive a 500 error when logging in. We have applied a fix and are awaiting that to take effect.

2. 26. Februar 2026 um 05:25 UTCmonitoring

   Logins should be functioning as normal, but we will continue monitoring the situation.

3. 26. Februar 2026 um 05:33 UTCresolved

   This incident has been resolved.

1. 22. Oktober 2025 um 00:14 UTCinvestigating

   There's an ongoing issue in Tracker that is resulting in users experiencing 500 HTTP responses from the server. We have found a potential cause for this and currently working towards fixing this asap.

2. 22. Oktober 2025 um 00:30 UTCmonitoring

   We have applied a fix for this and currently monitoring the issue.

3. 22. Oktober 2025 um 00:50 UTCresolved

   This incident has been resolved.

1. 24. Juli 2025 um 21:33 UTCinvestigating

   We're currently working with a vendor to resolve an issue in our authentication processes, at the moment new users, users who haven't haven't logged in for awhile, and users who have changed their password will be unable to login to the platform.

2. 25. Juli 2025 um 01:28 UTCmonitoring

   We've implemented a remediation and are now recovering.

3. 25. Juli 2025 um 02:15 UTCresolved

   This incident has been resolved.

1. 10. April 2025 um 18:45 UTCidentified

   We've identified another issue that is preventing us from sending platform emails and are working with our vendor to get it resolved but there is no ETA currently.

2. 11. April 2025 um 06:50 UTCresolved

   Email sending from the platform is functional again.

1. 9. April 2025 um 01:18 UTCidentified

   We've identified an issue that is preventing us from sending platform emails (e.g. program updates, password resets, etc). We are working on a fix but there is no ETA currently.

2. 9. April 2025 um 05:20 UTCresolved

   Email sending from the platform is functional again.

1. 14. November 2024 um 03:02 UTCidentified

   An issue with request rate-limiting is/was preventing POST requests from competing correctly. A fix is being deployed.

2. 14. November 2024 um 03:21 UTCresolved

   This incident has been resolved.

1. 11. September 2024 um 01:24 UTCidentified

   A dependency upgrade has caused unexpected errors in our production environment. The team is reverting the code change and we expect the error to be resolved in the next 20 minutes.

2. 11. September 2024 um 01:51 UTCresolved

   This incident has been resolved.

1. 8. August 2024 um 01:24 UTCinvestigating

   Currently the tracker portal, researcher portal and even the marketing site is down. We are investigating the issue. We will keep you posted on the progress.

2. 8. August 2024 um 01:37 UTCresolved

   We have identified the problem and applied a fix for the issue. The services are now back up and we are currently monitoring the platform.

1. 4. Juli 2024 um 10:20 UTCidentified

   Monitoring has alerted us to an issue with incoming webhook processing. The issue with the backend service has been identified and we are taking steps to remediate it, but while this is occurring there will be delays in inbound webhook processing.

2. 4. Juli 2024 um 11:21 UTCmonitoring

   The backend service that processes inbound webhooks has recovered, and is processing the backlog of webhook events.

3. 4. Juli 2024 um 11:28 UTCresolved

   Backlog processing has completed, systems have returned to normal.

1. 8. März 2024 um 05:21 UTCinvestigating

   One of our internal services is experiencing errors. We have initiated a workaround and meanwhile investigating the cause. You may notice several parts of the tracker and researcher portal might be resulting in errors as a result of this.

2. 8. März 2024 um 06:02 UTCinvestigating

   We have applied a temporary fix for the issue and the error rate has dropped. We are continuing to monitor and also investigating the root cause.

3. 8. März 2024 um 06:27 UTCresolved

   Root cause has been identified and the issue has been resolved. We will continue to monitor though.

1. 14. Juni 2023 um 02:01 UTCinvestigating

   We are currently experiencing issues with the outbound webhooks being broken. We are diagnosing this and will update the progress along the way.

2. 14. Juni 2023 um 02:34 UTCidentified

   Our proxy was experiencing problems due to unexpected behaviour of the dependant AWS service(s). The exact root cause is still unclear and we have filed a support ticket with AWS to understand the same.

3. 14. Juni 2023 um 02:40 UTCresolved

   The issue has resolved automatically. Will co-ordinate with the cloud provider support team for the RCA.

1. 14. März 2023 um 06:22 UTCidentified

   We've identified that there is an issue with the tracker and researcher portal currently that is causing the site to either not load, or load very slowly. We are working to rectify the problem.

2. 14. März 2023 um 07:06 UTCmonitoring

   A fix is rolling out and site performance should be returning to normal.

3. 14. März 2023 um 07:46 UTCresolved

   This incident has been resolved.

1. 8. Februar 2023 um 01:54 UTCidentified

   We are investigating an issue with indexed submissions and search currently - some functions involving submission retrieval are impacted at the moment.

2. 8. Februar 2023 um 02:29 UTCidentified

   We have identified a fix and are currently rolling it out.

3. 8. Februar 2023 um 02:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8. Februar 2023 um 03:13 UTCresolved

   This incident has been resolved.

1. 3. Dezember 2022 um 22:22 UTCidentified

   A mail provider is having issues which is leading to researcher emails going to bugcrowdninja.com addresses being delayed or not delivered. We are currently working with the provider to rectify the issue.

2. 4. Dezember 2022 um 03:08 UTCresolved

   The mail provider has resolved the issue.

1. 28. Juni 2022 um 02:14 UTCmonitoring

   The previous maintenance was resolved early, and maintenance is still continuing. We will update on this new incident until the maintenance is complete.

2. 28. Juni 2022 um 02:33 UTCresolved

   Database maintenance has been completed.

1. 21. Juni 2022 um 06:46 UTCidentified

   We have identified a current issue with our CDN that fronts all of the Bugcrowd sites. While this is ongoing, Bugcrowd is currently unavailable. Incoming and outgoing webhooks are unaffected.

2. 21. Juni 2022 um 07:24 UTCmonitoring

   The CDN has recovered and our sites are accessible. We are monitoring the situation.

3. 21. Juni 2022 um 09:06 UTCresolved

   This incident has been resolved.

1. 8. Juni 2021 um 10:24 UTCidentified

   www.bugcrowd.com and numerous other sites on the internet are currently suffering from an external provider's outage. We are continuing to monitor the situation and will provide further updates as they become available.

2. 8. Juni 2021 um 11:22 UTCmonitoring

   The external provider issue is reportedly resolved and we are continuing to monitor availability.

3. 8. Juni 2021 um 13:30 UTCresolved

   The external provider has resolved the issue, and www.bugcrowd.com is continuing to function normally.

1. 11. Februar 2021 um 23:07 UTCinvestigating

   Our API is experiencing elevated error rates. We are investigating and will keep you posted.

2. 12. Februar 2021 um 00:07 UTCresolved

   This incident has been resolved.

1. 13. September 2020 um 07:13 UTCinvestigating

   Our hosting provider for our home page is having issues. We are investigating

2. 13. September 2020 um 07:29 UTCmonitoring

   Our provider appears to have resolved the issue. We will continue to monitor

3. 13. September 2020 um 07:51 UTCresolved

   This incident has been resolved.