Störungsverlauf von Certify

1. 26. Oktober 2026 um 19:59 UTCinvestigating

   Aufgrund einer verzögerten Datencenter-Migration mit unserem SFTP-Anbieter ShareTru ist der SFTP-Host sftp.certify.com derzeit offline. Alle automatisierten Datenübertragungen, wie z. B. Benutzer-Syncs, Projekt-Syncs oder Exporte von Spesenabrechnungen, die die Nutzung von sftp.certify.com nutzen, laufen nicht wie geplant, bis der Service von unserem Provider wieder online gestellt wird. Bitte beachten Sie, dass alle Datentransfers von Kreditkartentransaktionen auf einen neuen SFTP-Dienst unter sftp.expense.certify.com migriert wurden und von diesem Problem nicht betroffen sind. Darüber hinaus können einige Unternehmen den neuen SFTP-Dienst (sftp.expense.certify.com) für die Datenübertragung nutzen. sftp.expense.certify.com ist von diesem Problem nicht betroffen.

2. 27. Oktober 2026 um 12:31 UTCresolved

   Der Service für sftp.certify.com wurde von unserem Hosting-Provider wiederhergestellt.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 29. Mai 2026 um 15:41 UTCinvestigating

   We are currently investigating an issue impacting receipt OCR processing times.

2. 29. Mai 2026 um 17:14 UTCresolved

   The issue has been resolved and OCR receipt processing has returned to normal. Thank you for your patience while we addressed this issue.

1. 8. Mai 2026 um 00:04 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the application.

2. 8. Mai 2026 um 00:18 UTCresolved

   The issue has been resolved and users are now able to log in.

1. 22. Dezember 2025 um 00:54 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the Emburse Professional and Certify AP applications.

2. 22. Dezember 2025 um 01:25 UTCresolved

   We have identified and corrected the authentication issue and all users are now able to log in.

1. 30. Oktober 2025 um 13:13 UTCinvestigating

   We are aware of and investigating an issue which is preventing some corporate/commercial credit card files from importing transactions to user Wallets. We will provide an update on our investigation no later than 1:00pm US Eastern time today.

2. 30. Oktober 2025 um 17:35 UTCidentified

   We have identified the issue and continue to investigate the root cause. We will provide additional updates as soon as the impacted credit card files resume processing.

3. 30. Oktober 2025 um 20:58 UTCmonitoring

   This issue preventing credit card files from importing transactions has been resolved and new credit card files are processing. We are working to process the backlog of files which failed to import transactions during the incident and will provide a final update once all files have been processed.

4. 31. Oktober 2025 um 22:06 UTCmonitoring

   New commercial credit card files continue to import successfully. We are continuing to process the backlog of credit card files which failed to import between October 24th and October 30th. Work to process the backlog will continue through the weekend and we will provide further updates as soon as the backlog has been fully processed.

5. 3. November 2025 um 16:52 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 3. November 2025 um 16:55 UTCresolved

   All pending credit card files have been processed and transactions have been imported to users' Wallets. All new credit card files continue to import successfully and the core issue has been resolved. We thank you for your patience while we addressed this matter.

1. 22. August 2025 um 14:49 UTCinvestigating

   We are aware of an issue impacting email notifications and are investigating. Please note that email notifications for password recovery and multi-factor authentication remain operational.

2. 22. August 2025 um 16:52 UTCidentified

   This issue impacting email notifications has been identified and a fix is being deployed. We will notify all customers once the issue has been fully resolved.

3. 22. August 2025 um 18:45 UTCresolved

   The fix has been deployed and should no longer be impacting users. We will continue to monitor and provide additional updates if necessary.

1. 24. April 2025 um 13:59 UTCidentified

   We have identified an issue which may impact a customer's custom export file when attempting to manually download the file from the Accounts Payable Report. A fix for this issue is currently in testing and we anticipate this matter will be resolved by the end of the day, April 24th.

2. 25. April 2025 um 12:48 UTCresolved

   This issue has been resolved and impacted customers may resume downloading export files from the Accounts Payable Report. Thank you for your patience.

1. 15. April 2025 um 15:22 UTCinvestigating

   We are currently investigating an issue which is preventing some users from emailing receipts to their Wallets. While we investigate this issue, users are encouraged to leverage direct receipt upload or use our mobile app to add receipts to their Wallets.

2. 15. April 2025 um 15:49 UTCmonitoring

   We've identified and corrected the issue preventing receipts from importing via email. Receipts emailed during the incident will import within the next 30 minutes as we work to clear the backlog of pending receipt imports.

3. 15. April 2025 um 15:57 UTCresolved

   All receipts emailed during the incident have been successfully imported to the impacted users' Wallets. We apologize for this inconvenience and thank you for your patience while we addressed this issue.

1. 11. März 2025 um 16:39 UTCinvestigating

   We are currently investigating an issue which is delaying the import of receipts emailed to [email protected]. In the interim, customers are encouraged to upload the receipts directly to their Wallet via desktop upload, or use the Mobile App.

2. 11. März 2025 um 17:23 UTCmonitoring

   The issue impacting receipts emailed to [email protected] has been remediated and we are continuing to monitor the situation closely

3. 11. März 2025 um 20:19 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 11. März 2025 um 20:20 UTCresolved

   This issue has been resolved and all emailed receipt functionality has resumed normal processing.

1. 21. Februar 2025 um 12:20 UTCinvestigating

   We are currently investigating an issue which is preventing all users from logging in to the Emburse Professional application. We will provide updates as soon as they become available. We apologize for this inconvenience.

2. 21. Februar 2025 um 13:00 UTCmonitoring

   The issue has been remediated and users are able to log in. We are continuing to monitor the situation.

3. 21. Februar 2025 um 13:36 UTCresolved

   This incident has been resolved. All users can access the application without issue.

1. 19. November 2024 um 15:47 UTCinvestigating

   End users submitting out-of-pocket expenses in a non-native currency are currently unable to retrieve FX rates. We are working diligently with our FX provider to restore this service as quickly as possible. Please note that any expenses incurred in a non-native currency and imported from an integrated credit card program will not be affected

2. 19. November 2024 um 15:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19. November 2024 um 17:14 UTCresolved

   Our FX provider has restored our service and expense conversions are functioning as expected.

1. 19. Juli 2024 um 15:37 UTCidentified

   We are continuing to assess the impact caused by a defect in a third party cybersecurity service, which is impacting applications worldwide. As a result, Certify users may be experiencing increased latency while navigating our application.

2. 20. Juli 2024 um 13:06 UTCmonitoring

   The incident has been resolved, however we are continuing to monitor closely.

3. 22. Juli 2024 um 13:33 UTCresolved

   This incident has been resolved.

1. 31. Mai 2024 um 18:58 UTCinvestigating

   Emburse are aware of a present Certify Expense site outage and are investigating.

2. 31. Mai 2024 um 19:18 UTCidentified

   The issue has been identified and we are working on a resolution.

3. 31. Mai 2024 um 20:38 UTCmonitoring

   A fix has been applied, and we are monitoring results.

4. 31. Mai 2024 um 20:39 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 31. Mai 2024 um 22:14 UTCresolved

   The incident has been resolved. Thank you for your patience.

1. 7. September 2023 um 14:46 UTCinvestigating

   We are investigating the issue.

2. 7. September 2023 um 19:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 7. September 2023 um 19:32 UTCresolved

   This incident has been resolved.

1. 7. August 2023 um 16:14 UTCinvestigating

   We are currently investigating this issue.

2. 7. August 2023 um 21:33 UTCresolved

   This incident has been resolved.

1. 7. Juli 2023 um 20:12 UTCinvestigating

   We are currently investigating an issue which is preventing some users from accessing Certify.

2. 10. Juli 2023 um 14:12 UTCresolved

   This incident is resolved.

1. 7. Juli 2023 um 20:07 UTCinvestigating

   We are currently investigating this issue.

2. 7. Juli 2023 um 20:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 7. Juli 2023 um 20:12 UTCresolved

   This incident has been resolved.

1. 7. Juni 2023 um 21:00 UTCinvestigating

   We are currently investigating this issue.

2. 7. Juni 2023 um 21:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 7. Juni 2023 um 21:50 UTCresolved

   This incident has been resolved.

1. 30. Mai 2023 um 17:11 UTCidentified

   The issue has been identified and a fix is being issued.

2. 30. Mai 2023 um 17:56 UTCresolved

   The incident has been resolved.

1. 22. April 2023 um 14:06 UTCinvestigating

   We are currently investigating this issue.

2. 22. April 2023 um 18:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 22. April 2023 um 18:46 UTCresolved

   This incident has been resolved.