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    Störungsverlauf von Cexio

    13 Cexio incidents · September 2025 — official updates, affected components, duration and resolution details.

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    CEX.IO Pay is temporarily unavailable to customers from EU region

    Beginn 8. Juni 2026 um 10:53 UTC · Laufend

    Pending
    1. 8. Juni 2026 um 10:53 UTCinvestigating

      We are currently investigating this issue.

    2. 8. Juni 2026 um 10:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    CEX.IO Card Update

    Beginn 22. Januar 2026 um 14:32 UTC · Laufend

    OutageKritischer Vorfall
    Betroffene Komponenten
    Card orderingCard transactions
    1. 22. Januar 2026 um 14:32 UTCmonitoring

      Starting February 3, 2026, payments are unavailable. We are working to transition to a new card-issuing partner. Tap to learn more. https://support.cex.io/en/articles/13460417-important-cex-io-card-update.

    2. 7. April 2026 um 10:15 UTCmonitoring

      We are continuing to monitor for any further issues.

    Degraded Performance – Customer Support

    Beginn 9. Januar 2026 um 20:13 UTC · 39m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Customer Support
    1. 9. Januar 2026 um 20:13 UTCinvestigating

      We are currently experiencing degraded performance in our Customer Support systems.

    2. 9. Januar 2026 um 20:51 UTCresolved

      This incident has been resolved.

    USD and GBP card withdrawals maintenance (degraded performance)

    Beginn 17. Dezember 2025 um 13:04 UTC · 22h 11m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Card Withdrawals
    1. 17. Dezember 2025 um 13:04 UTCinvestigating

      We are currently investigating this issue.

    2. 18. Dezember 2025 um 11:15 UTCresolved

      This incident has been resolved.

    Faster Payments deposits maintenance

    Beginn 17. Dezember 2025 um 10:32 UTC · 105d 5h

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Faster Payments (withdrawals only)
    1. 17. Dezember 2025 um 10:32 UTCinvestigating

      We are currently investigating this issue.

    2. 20. März 2026 um 17:09 UTCinvestigating

      We are continuing to investigate this issue.

    3. 1. April 2026 um 15:33 UTCresolved

      Faster payments are now available for withdrawals-only.

    CEX.IO Card EURC transactions maintenance

    Beginn 7. Dezember 2025 um 16:15 UTC · 24m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Card transactions
    1. 7. Dezember 2025 um 16:15 UTCinvestigating

      We are experiencing issues with EURC payments via CEX.IO Card. Please exchange these assets for other currencies for a successful transaction.

    2. 7. Dezember 2025 um 16:39 UTCresolved

      This incident has been resolved.

    CEX.IO Card transactions maintenance

    Beginn 30. November 2025 um 15:43 UTC · 1h 31m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Card transactions
    1. 30. November 2025 um 15:43 UTCinvestigating

      We are currently investigating this issue.

    2. 30. November 2025 um 16:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 30. November 2025 um 17:13 UTCresolved

      This incident has been resolved.

    CEX.IO Spot Trading. Degraded performance. Investigating

    Beginn 30. November 2025 um 11:29 UTC · 22h 7m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    ReportsFinance ManagementProfile ManagementLoginTrading
    1. 30. November 2025 um 11:29 UTCinvestigating

      We are currently investigating this issue.

    2. 1. Dezember 2025 um 09:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1. Dezember 2025 um 09:35 UTCresolved

      This incident has been resolved.

    CEX.IO Card Maintenance

    Beginn 20. November 2025 um 12:04 UTC · 49m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Card orderingCard transactions
    1. 20. November 2025 um 12:04 UTCinvestigating

      Some card transactions may currently fail due to service disruptions. The relevant team is working to resolve the issue as quickly as possible. Thank you for your understanding!

    2. 20. November 2025 um 12:52 UTCinvestigating

      We are continuing to investigate this issue.

    3. 20. November 2025 um 12:53 UTCresolved

      This incident has been resolved.

    CEX.IO Ecosystem maintenance

    Beginn 18. November 2025 um 11:44 UTC · 7h 48m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    RegistrationsCrypto withdrawalsEmail DeliveryCustomer SupportCrypto depositsAffiliate programEarnHelp CenterAll fiat and crypto transactionsCEX.IO CardLoginInstant Buy/SellWebsite availabilitySpot and Margin TradingCEX UniversityVerification
    1. 18. November 2025 um 11:44 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 18. November 2025 um 11:49 UTCidentified

      We are observing an issue on Cloudflare’s side

    3. 18. November 2025 um 13:16 UTCidentified

      Cloudflare Global Network is experiencing issues. We are monitoring their status and expect service to return to normal as soon as their network is fully restored.

    4. 18. November 2025 um 15:28 UTCmonitoring

      Cloudflare has implemented a fix for the network issues. The primary incident is believed to be resolved. We are now actively monitoring our services closely to confirm full stability. Users may experience brief disruptions as the global network fully returns to normal.

    5. 18. November 2025 um 18:01 UTCmonitoring

      Cloudflare provided the following update: "Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network. Our engineering teams continue to closely monitor the platform and perform a deeper investigation into the earlier disruption, but no configuration changes are being made at this time. We will provide a final update once our investigation is complete."

    6. 18. November 2025 um 19:32 UTCresolved

      This incident has been resolved.

    KSM transactions maintenance

    Beginn 6. November 2025 um 11:44 UTC · 4d 22h

    MaintenanceWartungsereignis
    Betroffene Komponenten
    KSMKSM
    1. 6. November 2025 um 11:44 UTCinvestigating

      We are currently investigating this issue.

    2. 11. November 2025 um 09:52 UTCresolved

      This incident has been resolved.

    DOT transactions maintenance

    Beginn 4. November 2025 um 12:39 UTC · 6d 22h

    MaintenanceWartungsereignis
    Betroffene Komponenten
    DOTDOT
    1. 4. November 2025 um 12:39 UTCinvestigating

      We are currently investigating this issue.

    2. 11. November 2025 um 11:07 UTCresolved

      This incident has been resolved.

    Domestic Wire transactions maintenance

    Beginn 22. September 2025 um 10:49 UTC · 179d 3h

    IssuesGeringfügiger Vorfall
    1. 22. September 2025 um 10:49 UTCinvestigating

      We are currently investigating this issue.

    2. 20. März 2026 um 13:54 UTCresolved

      Wire transfers have been retired. This component has been removed from our status page.