Störungsverlauf von Circleloop

1. 28. August 2026 um 09:17 UTCidentified

   Wir haben ein Problem identifiziert und arbeiten derzeit an der Umsetzung einer Lösung. Wir beobachten eine verminderte Leistung in den Anwendungen, die sich auf die Anmeldung und Statusaktualisierungen auswirkt. Weitere Updates werden bereitgestellt, sobald sie verfügbar sind.

2. 28. August 2026 um 09:51 UTCidentified

   Wir arbeiten weiter an einer Lösung für dieses Problem.

3. 28. August 2026 um 10:20 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

4. 28. August 2026 um 11:24 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 28. Juli 2026 um 11:11 UTCinvestigating

   Wir untersuchen derzeit dieses Problem.

2. 28. Juli 2026 um 11:15 UTCinvestigating

   Wir untersuchen derzeit ein problem, bei dem anrufe keine verbindung für nutzer auf ios und android herstellen. Wir haben bestätigt, dass anrufe in web app und desktop apps funktionieren.

3. 28. Juli 2026 um 12:17 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 23. Juli 2026 um 11:50 UTCinvestigating

   Wir untersuchen derzeit ein Problem mit der Installation von CircleLoop-Integrationen und der Anmeldung bei den Wählpad-Integrationen in HubSpot und Zoho.

2. 24. Juli 2026 um 10:06 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen jetzt die Ergebnisse.

3. 27. Juli 2026 um 11:47 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 20. Juli 2026 um 09:02 UTCinvestigating

   Uns sind Berichte bekannt, dass einige Kunden derzeit keine ausgehenden Anrufe tätigen können. Erste Hinweise deuten darauf hin, dass dies durch ein externes Problem verursacht werden kann, aber wir untersuchen aktiv, um die Ursache zu bestätigen. Während dieses vorfalls erhalten einige kunden möglicherweise nachrichten, dass ihr dienst ausgesetzt wurde. Bitte ignorieren Sie diese Nachrichten, während wir unsere Untersuchung fortsetzen. Wir werden weitere Updates bereitstellen, sobald weitere Informationen verfügbar sind.

2. 20. Juli 2026 um 09:15 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 20. Juli 2026 um 09:23 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

4. 20. Juli 2026 um 09:34 UTCresolved

   This incident has been resolved.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 26. Mai 2026 um 12:55 UTCinvestigating

   Some users on older versions of the desktop app are unable to update to our newest version. Users will need to delete and reinstall the app - we are currently investigating the cause.

2. 26. Mai 2026 um 13:17 UTCidentified

   We have changed the auto updater so that it downloads the previous version, so no error messaging should appear now.

3. 2. Juni 2026 um 12:27 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2. Juni 2026 um 12:27 UTCresolved

   The auto updater is working fine.

1. 4. März 2026 um 09:24 UTCidentified

   The issue has been identified and a fix is currently being implemented.

2. 31. März 2026 um 12:53 UTCresolved

   After a production deployment on 31.03.2026, this has now been resolved.

1. 27. Februar 2026 um 10:29 UTCidentified

   The root cause has been identified, and the fix is currently undergoing testing.

2. 2. März 2026 um 12:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3. März 2026 um 11:25 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 3. März 2026 um 11:28 UTCresolved

   This incident has been resolved.

1. 28. August 2025 um 09:37 UTCidentified

   We've identified an issue updating to the latest version of the Mac application (v4.21.7) from some of the previous CircleLoop versions. To work around this issue, please uninstall the Mac application and download the latest version from https://app.circleloop.com/download You may need to delete the cached data before reinstalling.

2. 15. Oktober 2025 um 14:57 UTCresolved

   This incident has been resolved.

1. 5. August 2025 um 10:39 UTCidentified

   We have identified an issue with receiving calls to mobile number on CircleLoop. This has been raised with our Mobile number provider. Updates to follow.

2. 5. August 2025 um 12:49 UTCresolved

   This incident has been resolved.

1. 30. Juli 2025 um 13:09 UTCinvestigating

   We are currently investigating this issue.

2. 30. Juli 2025 um 13:15 UTCinvestigating

   We are continuing to investigate this issue.

3. 30. Juli 2025 um 14:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 31. Juli 2025 um 13:20 UTCresolved

   This incident has been resolved.

1. 30. Juli 2025 um 10:05 UTCinvestigating

   We are currently investigating an issue in relation to reports around user status/presence not working correctly. In some cases this is affecting calls.

2. 30. Juli 2025 um 10:30 UTCinvestigating

   We are continuing to investigate this issue. On further investigation and testing, there appears to be no impact on incoming calls.

3. 30. Juli 2025 um 11:02 UTCinvestigating

   We are continuing to investigate this issue.

4. 30. Juli 2025 um 11:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 30. Juli 2025 um 11:39 UTCresolved

   This incident has been resolved.

1. 24. Juli 2025 um 12:39 UTCinvestigating

   We are currently receiving a higher number of tickets related to outbound call failures to EE numbers. EE has confirmed that they are currently investigating a P1 incident on their network, which is causing these failures, and is working to rectify the issue.

2. 25. Juli 2025 um 08:10 UTCresolved

   We have received response from EE that they believe the issue to now be resolved.

1. 3. Juli 2025 um 11:12 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 3. Juli 2025 um 12:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3. Juli 2025 um 12:17 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 3. Juli 2025 um 13:30 UTCresolved

   This incident has been resolved. If you're still experiencing inbound call issues on you iOS device. Please ensure you've updated your app the latest version in the app store.

1. 17. April 2025 um 10:19 UTCidentified

   We've identified an issue affecting our SMS service, resulting in degraded performance for outbound messages and intermittent issues receiving OTP (One-Time Password) messages from some providers. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as we learn more.

2. 28. August 2025 um 09:34 UTCidentified

   We are continuing to work on a fix for this issue.

3. 28. August 2025 um 09:34 UTCresolved

   This incident has been resolved.

1. 1. April 2025 um 13:13 UTCidentified

   We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.

2. 1. April 2025 um 13:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1. April 2025 um 13:34 UTCresolved

   This incident has been resolved.

1. 1. April 2025 um 10:39 UTCinvestigating

   We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.

2. 1. April 2025 um 10:48 UTCinvestigating

   We are continuing to investigate this issue.

3. 1. April 2025 um 10:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1. April 2025 um 11:02 UTCresolved

   This incident has been resolved.

1. 31. Januar 2025 um 16:08 UTCidentified

   We're aware of issues with calls to the Republic of Ireland. The root cause lies with our rangeholder and is currently under investigation. Updates to follow.

2. 3. Februar 2025 um 09:11 UTCresolved

   This incident has been resolved.

1. 18. Dezember 2024 um 16:11 UTCinvestigating

   We've been made aware of an issue which is causing degraded performance. Most notable symptoms: - extended time to sign in - activities not loading This is currently under investigation. Updates to follow.

2. 18. Dezember 2024 um 16:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 18. Dezember 2024 um 17:03 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 18. Dezember 2024 um 17:16 UTCmonitoring

   A fix has been implemented, and we are monitoring the results. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.

5. 19. Dezember 2024 um 09:20 UTCresolved

   This Incident has been resolved. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.

1. 7. Oktober 2024 um 10:06 UTCidentified

   We've identified an issue meaning our billing emails are not being sent successfully. We're looking to fix this and emails not sent will be retried upon resolution.

2. 11. Oktober 2024 um 11:31 UTCresolved

   The mail issue has now been resolved and we are resending any invoices that may not have been received during the downtime.

1. 9. September 2024 um 08:17 UTCidentified

   Apologies for any inconvenience. The circleloop support and porting inbox's ([email protected] & [email protected]) are currently down. For any support or porting inquiries please contact us by phone on 03330506070.

2. 9. September 2024 um 11:55 UTCresolved

   This incident has been resolved.