Störungsverlauf von Clearsale

1. 14. August 2026 um 16:25 UTCinvestigating

   We are currently experiencing instability affecting WooCommerce/BigCommerce order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 14. August 2026 um 16:54 UTCresolved

   We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]

1. 13. August 2026 um 18:17 UTCinvestigating

   We would like to inform you that we are experiencing a period of instability with the analyzer, and our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 13. August 2026 um 18:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 13. August 2026 um 19:16 UTCresolved

   We would like to inform you that our team has worked to normalize and correct this incident scenario. If you notice anything unusual, please contact our support team at [email protected].

1. 28. Juli 2026 um 14:46 UTCinvestigating

   Wir erleben derzeit Instabilität in Bezug auf Shopify Bestellstatus-Updates. Unser technisches Team arbeitet aktiv daran, das Problem zu analysieren und zu beheben, um den normalen Betrieb so schnell wie möglich wiederherzustellen.

2. 28. Juli 2026 um 16:05 UTCresolved

   Wir freuen uns, Ihnen mitteilen zu können, dass unser technisches Team das Problem behoben hat und die Anwendung jetzt normal funktioniert. Wenn das Problem erneut auftritt, kontaktieren Sie bitte unser Support-Team per E-Mail unter [email protected]

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 17. Juni 2026 um 14:10 UTCinvestigating

   We've identified a degradation in the analysis of orders originating from the Shopify plugin. Our technical team is already working to restore service as quickly as possible.

2. 17. Juni 2026 um 14:13 UTCinvestigating

   We are continuing to investigate this issue.

3. 17. Juni 2026 um 14:39 UTCmonitoring

   Our teams worked on the analysis and resolution of the incident. At the moment, the service has been normalized and remains under monitoring.

4. 17. Juni 2026 um 18:06 UTCresolved

   This incident has been resolved.

1. 15. Januar 2026 um 17:45 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 15. Januar 2026 um 20:33 UTCinvestigating

   This incident has been resolved.

3. 15. Januar 2026 um 20:33 UTCresolved

   This incident has been resolved.

1. 18. Dezember 2025 um 19:12 UTCresolved

   Our Shopify app experienced an instability in the integration of some orders late yesterday afternoon (December 17, 2025). Our team acted promptly and the integration was normalized yesterday.

1. 29. Oktober 2025 um 18:04 UTCinvestigating

   The Client Portal is currently down due to a Global Front Door issue with Microsoft Azure. We are closely monitoring the situation and waiting for Azure services to be restored so the portal can come back online. Azure status page: https://azure.status.microsoft/pt-br/status

2. 29. Oktober 2025 um 21:55 UTCresolved

   The Client Portal is back online.

1. 14. Oktober 2025 um 23:04 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 15. Oktober 2025 um 01:19 UTCresolved

   This incident has been resolved.

1. 16. Juni 2025 um 14:23 UTCidentified

   We are currently experiencing an outage with our Shopify plugin, in which the ClearSale fraud diagnostic status of the orders is not being updated on Shopify. The responsible team is already working to fix the issue.

2. 16. Juni 2025 um 15:48 UTCresolved

   The responsible team worked to normalize the update of ClearSale's fraud diagnosis status

1. 9. Mai 2025 um 13:11 UTCinvestigating

   We are currently experiencing a technical issue with our Shopify application. Our team is already working to solve it

2. 9. Mai 2025 um 13:18 UTCinvestigating

   The problem was solved.

3. 9. Mai 2025 um 13:18 UTCresolved

   This incident has been resolved.

1. 31. März 2025 um 13:58 UTCidentified

   We currently are experiencing an issue with Shopify's status update, we are investigating and a solution should be implemented very soon.

2. 31. März 2025 um 15:39 UTCresolved

   This incident has been resolved.

1. 13. März 2025 um 20:24 UTCresolved

   We had an outage in one of our technology park resources that affected the receipt of some orders related to customers using Shopify.

1. 12. Februar 2025 um 18:23 UTCidentified

   Our technical team has identified an issue affecting our webhook component. We are working to resolve the issue

2. 12. Februar 2025 um 18:24 UTCidentified

   We are continuing to work on a fix for this issue.

3. 12. Februar 2025 um 19:15 UTCresolved

   This incident has been resolved.

1. 11. Februar 2025 um 16:59 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 11. Februar 2025 um 17:30 UTCresolved

   Our technical team has already normalized the problem accessing the Client Portal tool