Störungsverlauf von Clevertap

1. 16. Juli 2026 um 08:59 UTCidentified

   Die Aufnahme in allen unseren Regionen ist derzeit aufgrund von Problemen bei AWS CloudFront betroffen. Wir arbeiten mit AWS und auch an alternativen Möglichkeiten, um die Einnahme wieder aufzunehmen. Bitte erwarten Sie in der nächsten Stunde ein Update.

2. 16. Juli 2026 um 09:00 UTCidentified

   Wir arbeiten weiter an einer Lösung für dieses Problem.

3. 16. Juli 2026 um 10:30 UTCidentified

   Wir haben einen alternativen Ansatz für unsere EU-Endpunkte implementiert, um die Aufnahme wiederherzustellen. Die Einnahme von SDK hat jetzt in der Region begonnen. Auch die anderen Regionen werden folgen.

4. 16. Juli 2026 um 11:09 UTCidentified

   Die Einnahme ist auf unseren SG-Endpunkten, sowohl SDK als auch API, wieder normal. Auch für die anderen Regionen wird gearbeitet.

5. 16. Juli 2026 um 11:32 UTCmonitoring

   Die Einnahme ist wieder normal an unseren Indien-Endpunkten, sowohl SDK als auch API. Auch für die anderen Regionen hat die Einnahme begonnen, wenn auch langsamer als üblich. Wir überwachen die Einnahmeleistung.

6. 16. Juli 2026 um 11:54 UTCmonitoring

   Update: Die Einnahme wurde über alle Endpunkte wiederhergestellt und funktioniert normal. Wir beobachten das System weiterhin genau, um eine anhaltende Stabilität zu gewährleisten.

7. 16. Juli 2026 um 13:15 UTCresolved

   Das Problem wurde behoben und alle betroffenen Dienste funktionieren normal. Wir haben die Systemstabilität verifiziert und werden die Überwachung im Rahmen unserer Standardbetriebsabläufe fortsetzen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 2. März 2026 um 06:39 UTCinvestigating

   Our MEC region customers are experiencing downtime in some of the components. This is due to the disruption in AWS services in the region. We are working with AWS team to bring systems back up. We will provide another update in a hour, or sooner if we have additional information to share.

2. 2. März 2026 um 06:56 UTCmonitoring

   We have implemented some infra changes and all systems are operational. We are monitoring the systems now.

3. 2. März 2026 um 08:10 UTCinvestigating

   Systems are down right now. The disruption of AWS services continues in META region and is impacting CleverTap components. Alternate ways to bring the systems backup are being explored. Next update will be shared in one hour.

4. 2. März 2026 um 10:37 UTCinvestigating

   Disruption in AWS services in the META region is still on-going. Due to this, CleverTap systems are down. The situation is being monitored and further updates will be shared as soon as we have more information.

5. 5. März 2026 um 09:52 UTCresolved

   We have made necessary infra changes to get the systems up and running. Your Success managers have been communicating with you on this. This will continue to happen to address specific queries, relay information about what followed the AWS outage.

1. 3. November 2025 um 08:53 UTCresolved

   There was an outage of the segment refresh module in the context of journeys impacting journey movement across segments for a day. It was fixed within a few hours, resuming from the following day.

1. 8. Oktober 2025 um 04:30 UTCinvestigating

   We are investigating reports of Dashboard query failures impacting some accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts.

2. 8. Oktober 2025 um 04:42 UTCmonitoring

   All our systems are back to normalcy. We are currently monitoring this for some time before closing the incident.

3. 8. Oktober 2025 um 05:06 UTCresolved

   This incident has been resolved and all our systems are working as expected.

1. 14. Mai 2025 um 11:17 UTCinvestigating

   We are investigating reports of Dashboard Login issues and query failures impacting our accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 - 45 minutes.

2. 14. Mai 2025 um 11:35 UTCidentified

   We have identified the issue and are working on the fix. Login issue has been resolved. At the moment, impacted components are campaign delivery and Data exports.

3. 14. Mai 2025 um 12:30 UTCinvestigating

   The issue is still being investigated and we optimising systems. Campaign Delivery and Data exports are still impacted. Please expect the next update in 45 minutes.

4. 14. Mai 2025 um 14:22 UTCmonitoring

   We have implemented a fix and all the systems are back to normal now. We are monitoring the systems currently.

5. 14. Mai 2025 um 14:55 UTCresolved

   The incident has been resolved and all the systems are back to normal.

1. 22. April 2025 um 08:08 UTCinvestigating

   We are investigating reports of Dashboard query failures impacting some accounts within the SG region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 minutes.

2. 22. April 2025 um 09:02 UTCmonitoring

   Root cause has been identified and the fix has been deployed. Systems are back to normal and we are currently monitoring closely.

3. 22. April 2025 um 09:05 UTCresolved

   The partial outage for some clients in the SG region has been resolved and the system is back to normalcy.

1. 12. Dezember 2024 um 11:09 UTCinvestigating

   We are investigating reports of Dashboard query failures impacting some accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 minutes. We apologize for the inconvenience and will update this status page as soon as we have determined the root cause.

2. 12. Dezember 2024 um 11:44 UTCidentified

   We have identified the cause and are working on bringing the system back to normal level of operation for the affected accounts. ETA: 15 minutes.

3. 12. Dezember 2024 um 12:25 UTCresolved

   The partial outage for some clients in the EU region has been resolved and the system is back to normal operation.

1. 16. September 2024 um 05:07 UTCmonitoring

   Cloudflare is facing issues with its European endpoints. Some of our customers were not able to login to the dashboard. Campaigns/exports/ingestion is working as normal. We have bypassed Cloudflare and directly routed the traffic to our endpoints. The dashboard is working now. We will update this incident shortly.

2. 16. September 2024 um 05:25 UTCresolved

   We have bypassed Cloudflare for now and dashboard logins are working fine. Systems are back to normalcy. We are keeping a watch on Cloudflare status before moving back the traffic via Cloudflare.

1. 26. Juni 2024 um 06:07 UTCidentified

   We are upgrading the affected cluster in the EU1 region. Please allow us 10-20 minutes to upgrade. Affected users will not be able to use dashboard during this period.

2. 26. Juni 2024 um 06:13 UTCmonitoring

   The cluster has been upgraded and systems are back to normal. Users can login and perform the dashboard actions normally. We are observing this for the next few minutes before closing the incident.

3. 26. Juni 2024 um 06:17 UTCresolved

   This incident is resolved and all systems are back to normal.

1. 26. Juni 2024 um 05:30 UTCresolved

   One of our clusters in EU1 was unresponsive for 20 minutes. Users on that cluster could not login to the platform for 20 minutes between IST 10:30 AM to 10.50 AM (GMT 5:00 AM to GMT 5:20 AM)

1. 4. März 2024 um 07:45 UTCidentified

   We are experiencing degraded performance on some of our IN (instances). Data ingestion will be delayed and some of the campaigns will be running slow/delayed. Dashboard queries will be slow/not working for a few customers. We are currently investigating the incident and will update here in the next 30 minutes.

2. 4. März 2024 um 08:08 UTCmonitoring

   The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring the situation and will update here when all delay is cleared.

3. 4. März 2024 um 08:18 UTCresolved

   This incident has been resolved and all the services are back to normal and the delay is cleared for the affected hosts completely.

1. 29. Februar 2024 um 07:35 UTCinvestigating

   We are experiencing degraded performance on some of our IN (instances). Data ingestion will be delayed and some of the campaigns will be running slow/delayed. Dashboard queries will be slow. We are currently investigating the incident and will update here in the next 30 minutes.

2. 29. Februar 2024 um 07:48 UTCinvestigating

   We are upgrading the issue to impact: Major as this is affecting the dashboard logins, trigger campaigns and delayed ingestion.

3. 29. Februar 2024 um 08:19 UTCmonitoring

   The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring the situation and will update here when all delay is cleared.

4. 29. Februar 2024 um 08:31 UTCresolved

   This incident has been resolved and all the services are back to normal and the delay is cleared for the affected hosts completely.

1. 9. Oktober 2023 um 07:21 UTCidentified

   We are currently facing a hardware issue with one the the underlying nodes of one of our IN clusters. The customers on this cluster are facing delayed ingestion, slow/delayed campaign deliveries, and delays in import/exports/reports. We have identified the issue and working with the infrastructure team to bring the node back. We are expecting approximately 2 hours for the systems to get back to normal. We will keep updating the status here.

2. 9. Oktober 2023 um 08:34 UTCidentified

   We are continuing to work with the infrastructure team to fix the issue. We are expecting a slight delay in getting this node back online. We will keep updating the status regularly here.

3. 9. Oktober 2023 um 09:56 UTCmonitoring

   The affected node is back to normal. All our systems are back to normal. We are currently monitoring the services. We will close the incident in a few minutes.

4. 9. Oktober 2023 um 10:21 UTCresolved

   This incident has been resolved and all our systems are stable and normal. We are closing the incident.

1. 4. Oktober 2023 um 07:03 UTCidentified

   We needed unplanned maintenance on one of the data stores. This has resulted in a partial outage for a few of our customers. The campaign deliveries/data exports are partially unavailable for these customers. Currently, we have identified the issue and fixing it. We are bringing up the data store and backup systems and monitoring the performance. The expected time is 1 hour to resolve.

2. 4. Oktober 2023 um 09:00 UTCidentified

   The data store is back up now and we are verifying the instance(s) before moving into monitoring status.

3. 4. Oktober 2023 um 09:39 UTCidentified

   The affected system is back to normalcy. We are currently monitoring this for some time before closing the incident.

4. 4. Oktober 2023 um 09:58 UTCresolved

   This incident has been resolved and all our systems are working as expected.

1. 15. September 2023 um 08:09 UTCinvestigating

   We are currently investigating an issue that is causing outage on our Europe SDK Endpoint. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. We will provide further updates in 30 minutes.

2. 15. September 2023 um 08:16 UTCmonitoring

   We have deployed the changes which resolved the issue with our Europe SDK endpoint. The ingestion is back to normal and we are currently monitoring the system. We will observe this for some time before closing the incident.

3. 15. September 2023 um 08:23 UTCresolved

   This incident has been resolved and SDK ingestion has resumed to normal.

1. 31. August 2023 um 13:45 UTCidentified

   We are currently facing a user information sync issue. A few accounts/users are not able to login to our EU1 dashboard. We are currently fixing the sync issue. The users will be able to login as soon as their information is synced up. We will update here with the progress. As an alternative measure, users/accounts who are facing issues can access the following page to perform their activities: https://eu1.dashboard.clevertap.com/old-login.html All other components of the platform are working fine: 1) Ingestion (SDK/API) is working fine 2) Scheduled campaigns/live campaigns are running fine 3) Import/Export functionality is working fine

2. 31. August 2023 um 14:48 UTCmonitoring

   Update: We have completed the data sync for 90% of the accounts and users. We will be completing the remaining set of users in the next 30 minutes. We will post the update here.

3. 31. August 2023 um 16:08 UTCresolved

   All user information and account information is synced. All users can login and conduct their operations normally. This incident is resolved and all components are working as expected.

1. 23. März 2023 um 11:59 UTCinvestigating

   We are currently investigating an issue that is causing slowness on the EU1 dashboard. We are investigating this issue and would update the status soon.

2. 23. März 2023 um 12:29 UTCidentified

   We are upgrading the issue to critical as the following things are affected: 1) Ingestion of data is delayed (SDK/API/sFTP import) 2) Dashboard operations are affected/degraded 3) Campaign delivery is affected We are currently working on bringing the services up. The estimated time is approximately 120 minutes or lesser. We will update the status in the next 30 minutes. We apologize for the inconvenience caused.

3. 23. März 2023 um 13:33 UTCmonitoring

   We have identified the issue and fixed it. The systems are back to their normal status. We are currently monitoring the platform and would update here in some time.

4. 23. März 2023 um 13:43 UTCresolved

   This incident is marked as resolved and all systems are back to normal.

1. 1. März 2023 um 04:08 UTCinvestigating

   We are currently investigating an issue that is causing outage on our Europe SDK Endpoint. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. We will provide further updates in 30 minutes.

2. 1. März 2023 um 04:44 UTCmonitoring

   We have deployed the changes which resolved the issue with our Europe sdk endpoint. The ingestion is coming back to normal and we are currently monitoring the system. We will observe this for some time before closing the incident.

3. 1. März 2023 um 04:57 UTCresolved

   This incident has been resolved and SDK ingestion has resumed to normal.

1. 18. Januar 2023 um 10:00 UTCinvestigating

   We are currently investigating an issue that is causing degraded performance/outage on our Europe API Endpoints. Our customers will see an increased rate of errors during this period. Please allow us some time to diagnose and fix the issue. We appreciate your patience and we will continue to update the status here.

2. 18. Januar 2023 um 11:12 UTCinvestigating

   We are continuing to work on this issue. We have identified some of the possible causes and working on addressing those. We will update this space in the next 30 minutes with further updates.

3. 18. Januar 2023 um 12:12 UTCmonitoring

   A fix has been implemented and all our Europe API endpoints are up and running. We are monitoring the situation.

4. 18. Januar 2023 um 12:56 UTCresolved

   This incident has been resolved. Our Europe API endpoint is back to normal.

1. 20. Dezember 2022 um 15:13 UTCinvestigating

   We are currently investigating an issue that is causing degraded performance/partial outage on our Europe and India SDK and API Endpoints. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. This will also affect the action-based (trigger) campaigns/journeys. We appreciate your patience and we will continue to update the status here.

2. 20. Dezember 2022 um 15:54 UTCidentified

   The issue has been identified and a fix is being implemented. We will update the progress in the next few minutes.

3. 20. Dezember 2022 um 16:29 UTCidentified

   Europe endpoints are back to normal and the data is getting processed. We are currently working on India Endpoints and will update the status here soon.

4. 20. Dezember 2022 um 17:18 UTCidentified

   We are taking more time to identify the exact issue with India endpoints that is causing the downtime. Thank you for your patience and we will continue to update the progress here.

5. 20. Dezember 2022 um 18:45 UTCidentified

   India SDK endpoints are back to normal and the data is getting processed. We are currently working on India API endpoints and the service is partially back to normal and currently exhibiting degraded performance. We are working on this and will update the status here soon

6. 20. Dezember 2022 um 18:46 UTCidentified

   We are continuing to work on a fix for this issue.

7. 20. Dezember 2022 um 19:16 UTCmonitoring

   Our India API endpoints are back to normal and we are monitoring the system for some time. Status update: All our endpoints (SDK as well as API) are up for India and Europe. We will observe this for some time before closing the incident.

8. 20. Dezember 2022 um 19:59 UTCresolved

   This incident has been resolved and all endpoints are back to normal. Data ingestion has resumed to normal.