Störungsverlauf von Click

1. 2. September 2026 um 09:19 UTCinvestigating

   Sehr geehrter Kunde, Wir untersuchen derzeit ein Verfügbarkeitsproblem mit dem ClickSoftware-Community-Portal, das sich auf das Erstellen neuer Fälle oder den Zugriff auf bestehende auswirken kann. In der Zwischenzeit wenden Sie sich bitte an uns unter [email protected] für jeden neuen Fall oder bestehende Fallkommunikation. Wir arbeiten aktiv an einer Lösung und werden Sie aktualisieren, sobald sie behoben ist. Wir entschuldigen uns für die Unannehmlichkeiten. Vielen Dank, Salesforce Support

2. 2. September 2026 um 10:25 UTCinvestigating

   Sehr geehrter Kunde, Vielen Dank für Ihre Geduld. Wir haben das Verfügbarkeitsproblem identifiziert, das das ClickSoftware-Community-Portal betrifft, und arbeiten aktiv an einer Lösung. Bitte beachten Sie, dass die Auswirkungen dieses Problems begrenzt sind und nicht alle Kunden betroffen sind. Wenn Sie Schwierigkeiten haben, einen neuen Fall zu erstellen oder auf einen bestehenden zuzugreifen, kontaktieren Sie uns bitte unter [email protected], um Unterstützung bei der Kommunikation mit neuen oder bestehenden Fällen zu erhalten. Wir werden weiterhin Updates bereitstellen, während wir auf eine vollständige Auflösung hinarbeiten. Wir schätzen Ihr Verständnis und Ihre Geduld. Vielen Dank, Salesforce Support

3. 2. September 2026 um 13:10 UTCresolved

   Sehr geehrter Kunde, Wir freuen uns, Ihnen mitteilen zu können, dass das Verfügbarkeitsproblem, das das ClickSoftware-Community-Portal betrifft, nun behoben wurde. Sie sollten in der Lage sein, neue Fälle zu erstellen und wie gewohnt auf bestehende zuzugreifen. Vielen Dank für Ihre Geduld und Ihr Verständnis, während wir daran gearbeitet haben. Wenn Sie weiterhin Probleme haben, zögern Sie bitte nicht, uns unter [email protected] zu kontaktieren. Wir schätzen Ihr anhaltendes Vertrauen in unsere Unterstützung. Vielen Dank, Salesforce Support

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 6. Mai 2026 um 11:28 UTCresolved

   Dear Customer, We recently had to rotate our Twilio authentication token due to a security incident. If you access our Twilio account directly, your credentials will need to be updated. Kindly contact us via a new case or through an email at [email protected], and we will assist you with the necessary updates. We apologize for any inconvenience caused and appreciate your understanding. Thank You, Click Support

1. 4. April 2026 um 14:08 UTCresolved

   Dear Click Customer, This is to inform you that at 3:30 AM UTC on April 4, our monitoring systems identified that some Field Service Edge platform Agents on the EU Production POD had become idle. We recommend that you please confirm whether your Agents are running as expected. If not, kindly restart your Agents. Please note that this action cannot be performed by our Support Engineers. If you find that your Agent(s) do not restart as expected, please open a Support Case. Our engineering team will review and attempt to determine the reason that the Agents stopped earlier today. We intend to provide an update within the next few days. In the meantime, our monitoring will continue to ensure that the Agents remain functional. Thank You, Click Support

2. 4. Mai 2026 um 09:37 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - April 4, 2026 - FSE EU PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-April-4-2026) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 31. Januar 2026 um 23:30 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region NA01 & NA03 for February 01, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 08, 2026 for both NA01 and NA03 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 23. Januar 2026 um 15:37 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region NA01 for January 25, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 01, 2026 for both NA01 and NA03 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 21. Januar 2026 um 21:49 UTCidentified

   We have identified an issue affecting our ClickMobile Services. We understand this is currently impacting field teams engaged. Current Action Plan: Our Engineering teams are actively working on a resolution to restore the services. Please feel free to contact us on our hotline or reach us at [email protected]. We apologize for the interruption. Further updates will be provided as soon as more information becomes available. Thank You, Click Support

2. 21. Januar 2026 um 23:02 UTCidentified

   Dear Customer We are still working to restore the service however its taking longer than expected. Please feel free to contact us on our hotline or reach us at [email protected]. We apologize for the interruption. Further updates will be provided as soon as more information becomes available. We appreciate your patience as we work to resolve this issue. Thank You, Click Support A Salesforce Company

3. 22. Januar 2026 um 01:00 UTCresolved

   Dear Customer We are pleased to inform you that the issue affecting our Field Service Edge - ClickMobile Services, has been fully resolved. All services are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership. Thank You, Click Support

4. 28. Januar 2026 um 20:30 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - Jan 22, 2026 - CM Degradation](https://community.clicksoftware.com/s/article/RCA-22-January-2026-FSE-AU-PR-ClickMobile-Degradation) This link requires login to the ClickAccess Customer Community. Please email [email protected] if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 21. Januar 2026 um 21:32 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region on January 25, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 01, 2026 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 14. November 2025 um 15:58 UTCinvestigating

   Dear Customers, We are currently investigating potential availability issues with our Field Service Edge (FSE) services. Our team is actively working on this, and we will keep you informed as soon as the issue is resolved. We sincerely apologize for any inconvenience this may cause. Best Regards, Click Software Support

2. 14. November 2025 um 16:23 UTCresolved

   Dear Customer, The issue affecting the Field Service Edge service has now been resolved. All services are fully operational and working as expected. We sincerely apologize for any inconvenience this may have caused, and we appreciate your patience throughout this process. Best Regards, Click Software Support

3. 26. November 2025 um 09:25 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - November 14, 2025 - FSE UK PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-November-14-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 6. Oktober 2025 um 16:43 UTCinvestigating

   Dear Customer, We would like to inform you that our Click Community services are currently inaccessible due to an unexpected service interruption. During this period, customers will be unable to log in to click.okta.com and will not be able to create or update support cases. If you require urgent assistance with any ongoing cases or need support with a new issue, please contact us via email at [email protected]. Our team is ready and committed to assisting you until services are fully restored. We understand how inconvenient this may be and sincerely apologize for the disruption. Our teams are actively working to resolve the issue as quickly as possible to restore full functionality. Thank you for your patience and understanding as we work to bring the service back online swiftly. Kind regards, Salesforce Click Support Team

2. 6. Oktober 2025 um 17:35 UTCresolved

   Dear Customer, We’re pleased to inform you that the earlier service interruption affecting Click Community access has been fully resolved. Customers can now successfully log in to click.okta.com and create or update support cases as usual. Our technical teams have confirmed that all services are operating normally. We sincerely appreciate your patience and understanding while we worked to restore full functionality. If you experience any further issues, please contact us at [email protected]. Kind regards, Salesforce Support Team

1. 30. September 2025 um 10:12 UTCresolved

   Dear Customer, Our sincere apologies for not including this information in our earlier communications. Important Notice: For businesses using integrations with third-party systems such as SAP or TIBCO, it is necessary to update the certificate on your side. The required certificate can be downloaded from our public URL: https://( POD NAME ).cloud.clicksoftware.com/studio We appreciate your attention to this matter. Best Regards, Click Software

1. 3. Juni 2025 um 08:31 UTCinvestigating

   We are currently experiencing an issue affecting access to Field Service Edge - Sandbox, which may prevent users from logging in or accessing related services. Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time. We will continue to share updates here as more information becomes available.

2. 3. Juni 2025 um 09:23 UTCmonitoring

   We are pleased to inform you that the issue affecting our Field Service Edge - Sandbox services, has been identified and a fix has been implemented. The issue appears to be resolved now however we continue to monitor the services. We will continue to share updates here as more information becomes available.

3. 3. Juni 2025 um 10:40 UTCresolved

   We are pleased to inform you that the issue affecting our Field Service Edge - Sandbox services, has been fully resolved. All services are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership.

4. 6. Juli 2025 um 19:50 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - June 3, 2025 - FSE EU Sandbox](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-EU-Sandbox-June-3-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 27. Mai 2025 um 13:47 UTCresolved

   Dear ClickSoftware Customer, Twilio has transitioned out of Field Service Edge on Sandbox PODs already, as we heading to the last stage of deployment Twilio’s decommission on Production PODs. If you are using Field Service Edge Mobile app with your workforce persistently, this change won’t impact your users and you will be able to continue to use Twilio's services as before. However: 1. If you are using Field Service Edge Mobile app on a sporadic manner, with a handful of users, you will be required to use Google Authenticator instead. 2. If you think that the sporadic interaction is essential for your business, you need to justify the business need over a Support case. The planned dates for rolling-out Twilio’s decommission feature on Production PODs are: 1. June 8: AU, UK and CA 2. June 15: EU and NA03 3. June 22: NA01 If you require assistance in changing the configuration from Twilio to Google Authenticator, please approach Customer Support. Kind regards, ClickSoftware Global Customer Support

1. 1. Mai 2025 um 13:48 UTCresolved

   Dear ClickSoftware Customer, We hope you're doing well. This is a friendly reminder that the previous login URL ( login.clicksoftware.com ) has been deprecated and is no longer in use. To continue accessing your ClickSoftware Community account securely, please use our updated login portal: click.okta.com. We recommend bookmarking this link for easy future access. Once logged in, simply select the Click Community tile to reach the community site. This update is part of our commitment to improving security and providing a smoother, more reliable user experience. If you have any questions or need support during this transition, our team is here to help. Feel free to reach out or email us at [email protected]. Thank you for being a valued part of the ClickSoftware community. Warm regards, ClickSoftware Global Support

1. 24. April 2025 um 12:59 UTCinvestigating

   We are currently experiencing an issue affecting access to login.clicksoftware.com, which may prevent users from logging in or accessing related services. Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time. We will continue to share updates here as more information becomes available.

2. 24. April 2025 um 14:25 UTCresolved

   Dear ClickSoftware Customer, We would like to inform you that the login URL login.clicksoftware.com is now depreciated. Going forward, all customers are requested to log in via our updated and more secure portal: click.okta.com (Please bookmark the link for future use). Once logged in, please select the Click Community tile to access the community site. This change is part of our ongoing efforts to enhance security and ensure a more seamless experience for our users. If you have any questions or need assistance, please don’t hesitate to reach out to us or email [email protected]. Thank you for your continued support. The ClickSoftware Team

1. 31. März 2025 um 14:13 UTCinvestigating

   We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

2. 31. März 2025 um 16:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 31. März 2025 um 18:05 UTCresolved

   Dear Customers, We are pleased to inform you that the issue affecting our Field Service (FSE) services has been fully resolved. All systems are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership. Regards Salesforce Support.

4. 10. April 2025 um 10:15 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - March 31st 2025 - FSE EU PROD - Database Connection Error.](https://community.clicksoftware.com/s/article/RCA-March-31st-2025-FSE-EU-PROD-Database-Connection-Error) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 3. Januar 2025 um 17:03 UTCinvestigating

   Dear Customers, We are currently experiencing slowness with our Field Service (FSE) services, which may result in delays or reduced performance for some users. Our technical teams are actively investigating the issue and working diligently to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Regular updates will be provided on this page as we make progress. If you have any immediate concerns or require assistance, please contact our support team at [email protected] Thank you for your understanding.

2. 3. Januar 2025 um 18:02 UTCresolved

   Dear Customers, We are pleased to inform you that the slowness issue affecting our Field Service (FSE) services has been fully resolved. All systems are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership.

1. 3. Januar 2025 um 11:51 UTCinvestigating

   We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

2. 3. Januar 2025 um 13:56 UTCresolved

   We are pleased to inform you that the availability issues with our Field Service Edge (FSE) services, which were affecting the Integration services, have now been fully resolved. Our team has successfully addressed the situation, and all services are operational. We apologize for any inconvenience caused and appreciate your patience. Thank you for your continued support.

3. 16. Januar 2025 um 10:08 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - January 3rd, 2025 - FSE NA03](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-NA03-Production-January-3rd-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 2. Januar 2025 um 21:07 UTCinvestigating

   We are currently investigating potential availability issues related to the "Analytics License Expired" error in our Field Service Edge (FSE) Analytics services. Our team is actively working to resolve the issue, and we will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your patience.

2. 4. Januar 2025 um 07:18 UTCidentified

   Dear Click Customer, Our engineering team has identified the issue and actively working on a solution. We will keep you informed with updates as we make progress. We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved. Click Software Support A Salesforce Company

3. 6. Januar 2025 um 16:25 UTCidentified

   Dear ClickSoftware Customers, We want to thank you for your patience as we address the current issue affecting Click Analytics. Our team has identified the root cause and is actively collaborating with our vendor partners to implement a permanent fix. We understand how important this functionality is to your operations, and we're fully committed to resolving this as quickly and effectively as possible. We’ll continue to keep you updated with any significant progress. If you have any questions or concerns, our support team is here to assist you. Thank you for your understanding and trust. Thank you, ClickSoftware Global Support

4. 7. Januar 2025 um 18:25 UTCidentified

   Dear ClickSoftware Customers, We have identified the root cause of the issue and implemented a solution that is currently being applied. To ensure a seamless experience for all our customers, we are actively working on a comprehensive solution to address all tenants simultaneously. We deeply appreciate your ongoing support and patience as we work diligently to resolve this matter as quickly and effectively as possible. Thank you for trusting us and for your support. Thank you, ClickSoftware Global Support A Salesforce Company

5. 9. Januar 2025 um 20:01 UTCidentified

   Dear ClickSoftware Customers, Thank you for your time and Patience. We sincerely apologize for any inconvenience this situation may have caused. We are currently working together with our vendor to determine how to update the licenses for all tenants effectively. In the meantime, if any you encounter any issues related to Analytics, we request you to open a support case or email us at [email protected] and we will address it as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter. Further updates will be provided as we make progress. Thank you, ClickSoftware Global Support

6. 20. Januar 2025 um 06:08 UTCresolved

   We are closing this incident. Please open a Support Case or email us at [email protected] for any issues.

1. 16. Dezember 2024 um 13:19 UTCinvestigating

   Dear Customer, We are investigating potential availability issues with our Field Service Edge (FSE) Mobile Native App on Google playstore. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience. Best Regards, Click Software A Salesforce Company

2. 16. Dezember 2024 um 16:45 UTCidentified

   Dear Customer, We have identified the issue that is affecting the avaiblity of the Click Mobile Native app on Google Playstore. We are working to restore it and will provide information as it becomes available. We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved. Best Regards, Click Software Support, A Salesforce Company

3. 17. Dezember 2024 um 07:52 UTCresolved

   Dear Customer, We are pleased to inform you that the issue affecting the availability of the Service Edge App on the Google Play Store has been resolved as of 8:45 PM UTC. The app is now fully available for download We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout this process. Click Software Support, A Salesforce Company

4. 19. Februar 2025 um 17:50 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - December 16th, 2024 - FSE](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-Production-December-16th-2024) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 1. Dezember 2024 um 09:56 UTCinvestigating

   Dear ClickSoftware Customers, We are currently experiencing issues with the MR19 deployment. This may impact the functionality of ClickMobile services for users. Our team is actively working to resolve this. Updates will follow as progress is made. Thank you for your patience. Thank you, ClickSoftware Global Support!

2. 1. Dezember 2024 um 10:58 UTCresolved

   Dear ClickSoftware Customers, The issue preventing engineers from logging in to ClickMobile has now been resolved. We sincerely thank you for your time and patience while our team worked to address this matter. If you continue to experience any issues, please contact ClickSoftware Global Support. Thank you

3. 5. Dezember 2024 um 18:30 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [December 1st, 2024 - FSE EU PROD - ClickMobile Timeout Errors](https://community.clicksoftware.com/s/article/December-1st-2024-FSE-EU-PROD-ClickMobile-timeout-errors). This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.