Störungsverlauf von Clicksend

1. 3. September 2026 um 01:24 UTCinvestigating

   Unser Anbieter in der EU-Region führt derzeit wesentliche Wartungsarbeiten durch, was zu Verzögerungen bei den Postdiensten in der Region führt. Alle ClickSend-Systeme funktionieren normal, und alle von Kunden eingereichten Briefe / Postkarten wurden erfolgreich empfangen und werden sicher in unserem System aufbewahrt. Es kann jedoch zu einer Verzögerung bei der Weiterleitung an unseren EU-Anbieter kommen, während die Wartung noch läuft. Wir beobachten die Situation und werden weitere Updates bereitstellen, sobald sie verfügbar sind.

2. 4. September 2026 um 02:27 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 7. September 2026 um 00:36 UTCinvestigating

   Unsere Teams arbeiten aktiv mit dem Anbieter zusammen, um den Service sicher in Betrieb zu nehmen. Wir entschuldigen uns für die anhaltende Störung und schätzen Ihre Geduld, während diese Arbeit fortgesetzt wird. Wir werden ein weiteres Update bereitstellen, sobald weitere Informationen verfügbar sind.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 8. Juli 2026 um 02:00 UTCinvestigating

   Wir beobachten derzeit Lieferprobleme in Australien - Telstra Telstra hat die folgende Erklärung bezüglich des Ausfalls abgegeben: "Wir untersuchen ein Problem, das einige Handyanrufe und Datenverbindungen betrifft." Wenn Sie zuerst Probleme beim Verbinden haben, versuchen Sie es erneut, da es bei einem Wiederholungsversuch funktionieren kann. Wir sind dabei und werden ein Update teilen, sobald es behoben ist. Danke fürs Mitleid mit uns. Wir beobachten die Situation genau und werden ein weiteres Update bereitstellen, sobald Telstra das Problem behoben hat.

2. 9. Juli 2026 um 00:52 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 9. Juli 2026 um 23:58 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 25. Juni 2026 um 06:51 UTCinvestigating

   We are currently investigating an issue causing message delivery degradation. Customers may experience delays in message processing, with some message statuses remaining in "Message sent to the network for delivery" for longer than expected. Our engineering teams are actively investigating the root cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

2. 25. Juni 2026 um 11:56 UTCinvestigating

   We are currently investigating an issue affecting our services. Our upstream vendor has identified an issue on their end and is actively working towards a resolution. We will provide further updates as more information becomes available.

3. 25. Juni 2026 um 13:09 UTCinvestigating

   We are continuing to investigate this issue.

4. 25. Juni 2026 um 14:26 UTCinvestigating

   We are continuing our investigation. Our upstream vendor has identified a problem on their end and is actively working towards a resolution. This issue is currently only impacting SMS traffic to the US and Australia (AU) routed through this upstream vendor. All other SMS traffic (including Rest of World) is unaffected and continues to process normally.

5. 25. Juni 2026 um 15:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 26. Juni 2026 um 00:04 UTCmonitoring

   Our upstream vendor has implemented a fix and messaging services have recovered. We have completed validation testing and confirmed message sending and delivery are functioning as expected. Their teams will continue to closely monitor platform performance to ensure stability. We are not currently observing any further issues related to this incident.

7. 26. Juni 2026 um 03:56 UTCmonitoring

   We are pleased to inform you that the issue with Message Delivery Degradation has now been resolved. Resolution Steps: Our upstream vendor has applied a fix to resolve the issue, and services are now operating normally again. If you experience any further technical issues or have any questions, please do not hesitate to contact our support team via chat. Our team is available 24/7 to assist you.

8. 26. Juni 2026 um 03:57 UTCresolved

   This incident has been resolved.

1. 7. Mai 2026 um 03:39 UTCinvestigating

   We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our United Kingdom Long Virtual Numbers affecting O2 network. You may experience failures or delays for Inbound SMS sending towards your subscribed United Kingdom Long Virtual Numbers affecting O2 network. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

2. 8. Mai 2026 um 10:21 UTCinvestigating

   We have identified that, in addition to the previously reported impact on United Kingdom Long Virtual Numbers (O2 network), a subset of Swedish virtual numbers is also experiencing inbound SMS delivery degradation. Affected messages may be delayed or fail to deliver when sent to these Swedish numbers. The issue appears to be consistent with the ongoing degradation observed across certain inbound routes. We are continuing to work with our upstream partners to investigate the root cause and restore normal service as quickly as possible. Further updates will be provided as more information becomes available.

3. 12. Mai 2026 um 14:26 UTCresolved

   We are pleased to inform you that the previously reported inbound SMS degradation issue has now been resolved. Resolution Steps: We worked closely with our vendor to identify and resolve the issue, and services are now operating normally again. If you experience any further technical issues or have any questions, please do not hesitate to contact our support team via chat. Our team is available 24/7 to assist you.

1. 9. Februar 2026 um 02:23 UTCinvestigating

   New messages should now work, previously sent messages will likely be delayed Are you Impacted by signing into ClickSend Dashboard? Workaround: Select the Email Verification option instead of SMS New Customer? Please reach out to our Chat Support or send an email to [email protected]

2. 9. Februar 2026 um 03:09 UTCmonitoring

   New messages should now work, previously sent messages will likely be delayed Are you Impacted by signing into ClickSend Dashboard? Workaround: Select the Email Verification option instead of SMS New Customer? Please reach out to our Chat Support or send an email to [email protected]

3. 9. Februar 2026 um 05:47 UTCresolved

   This incident has been resolved, please let us know if you encounter any issues

1. 8. Dezember 2025 um 11:21 UTCinvestigating

   We are aware of connection issues from UK ISPs (including Sky & BT Openreach) to our AWS cloud regional datacenter leading to errors when customers try to log in or access our platform. We have escalated this to AWS.

2. 9. Dezember 2025 um 07:08 UTCmonitoring

   ISP's like 'Sky' seem to have fixed their routing issue to our Datacentre, we are getting confirmation from customers to confirm if the issue is resolved

3. 9. Dezember 2025 um 10:11 UTCresolved

   This incident has been resolved.

1. 26. November 2025 um 07:52 UTCidentified

   We are aware of an issue with our short URLs being flagged by Microsoft as suspicious, we are actively working with Microsoft to get this resolved. This impacts some customers who are using Microsoft Edge browser and/or Microsoft Defender. This is a temporary issue.

2. 26. November 2025 um 13:10 UTCidentified

   The issue has been partially resolved. New SMS messages and campaigns using short URLs are no longer affected. We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.

3. 26. November 2025 um 13:13 UTCidentified

   We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.

4. 27. November 2025 um 00:29 UTCresolved

   This incident has been resolved. Microsoft has removed the flag, we have also changed our ShortURL from smsu.io to smsg.us

1. 18. November 2025 um 12:12 UTCinvestigating

   We are aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly

2. 18. November 2025 um 12:39 UTCresolved

   The following services are now operational: • Online Dashboard • REST API We are continuing to monitor performance to ensure stability.

1. 20. Oktober 2025 um 22:22 UTCinvestigating

   The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

2. 20. Oktober 2025 um 22:49 UTCresolved

   The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

1. 24. September 2025 um 18:20 UTCinvestigating

   We are currently investigating an issue that began around 8:27 AM PST on September 24, 2025, where some Transactional Emails are remaining in the Queued:WaitSend status. Our team is actively working to identify the cause and resolve the problem.

2. 25. September 2025 um 05:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 25. September 2025 um 05:23 UTCresolved

   This incident has been resolved.

1. 29. August 2025 um 23:20 UTCinvestigating

   Some customers from Belgium could still be facing issues when sending SMS with shared numbers

2. 30. August 2025 um 00:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30. August 2025 um 01:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30. August 2025 um 01:15 UTCresolved

   This incident has been resolved.

1. 29. August 2025 um 20:09 UTCinvestigating

   We are currently experiencing SMS delivery issues for Belgium

2. 29. August 2025 um 21:16 UTCresolved

   We have resolved the issue for Belgium customers

1. 22. Juli 2025 um 06:44 UTCinvestigating

   We are currently investigating reports of delays in message approvals and website registration processing. Our team is working to assess the cause and will provide updates as more information becomes available. Thank you for your patience.

2. 23. Juli 2025 um 01:46 UTCresolved

   This incident has been resolved.

1. 22. Juli 2025 um 01:58 UTCinvestigating

   We are currently investigating reports of unexpected behavior involving Sender IDs and dedicated numbers. Our technical team is actively assessing the root cause and working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding while we work to restore full functionality.

2. 22. Juli 2025 um 03:04 UTCmonitoring

   Issues appear to have ceased and we are monitoring the situation

3. 23. Juli 2025 um 02:22 UTCresolved

   This incident has been resolved.

1. 21. Juli 2025 um 05:04 UTCinvestigating

   We are currently investigating reports of delays in message approvals and website registration processing. Our team is working to assess the cause and will provide updates as more information becomes available. Thank you for your patience.

2. 21. Juli 2025 um 05:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21. Juli 2025 um 06:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21. Juli 2025 um 06:15 UTCresolved

   This incident has been resolved.

1. 30. Juni 2025 um 06:32 UTCidentified

   Due to a planned service outage, please expect delays in our chat support response times between 2:30 PM and 3:30 PM AWST. We sincerely apologise for any inconvenience this may cause and appreciate your understanding.

2. 1. Juli 2025 um 00:11 UTCresolved

   This incident has been resolved.

1. 30. Juni 2025 um 03:40 UTCidentified

   While we work on fixing this, we’ll be temporarily redirecting to our old portal.

2. 30. Juni 2025 um 03:42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 1. Juli 2025 um 03:28 UTCresolved

   This incident has been resolved.

1. 18. Juni 2025 um 01:22 UTCinvestigating

   This is a temporary issue that we are currently investigating. This does not impact API

2. 18. Juni 2025 um 01:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 18. Juni 2025 um 03:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18. Juni 2025 um 03:57 UTCresolved

   This incident has been resolved.

1. 24. April 2025 um 07:10 UTCinvestigating

   We are currently observing delivery issues for 10DLC in United States - AT&T. Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. 28. April 2025 um 04:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 16. Mai 2025 um 03:37 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16. Mai 2025 um 03:38 UTCmonitoring

   We have received an update from AT&T, and AT&T is currently upgrading their network to accommodate the growing demands of the industry and to introduce new services. As part of this upgrade, AT&T is migrating A2P traffic from older network components to a new gateway. During this transition, Sinch ClickSend, along with other partners, have actively migrated significant volumes of traffic throughout April and May. However, this process encountered some issues that necessitated updates to AT&T's network. These challenges did affect message processing temporarily, but they have since been resolved, and A2P message processing is now operating at the expected service levels. Sinch ClickSend remains in continuous communication with AT&T regarding the above information, and we have observed a significant improvement following AT&T's corrective actions. We continue to collaborate with AT&T to address a few residual error types that some customers are still experiencing.

5. 16. Mai 2025 um 03:39 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 21. Mai 2025 um 05:30 UTCresolved

   This incident has been resolved.

1. 11. Februar 2025 um 22:39 UTCinvestigating

   We are having issues with our chat platform; we may not be responsive or able to provide service support immediately. Please bear with us for this short period; we will update our status page once this is resolved. Alternatively, you can send an email to [email protected].

2. 11. Februar 2025 um 22:49 UTCresolved

   This incident has been resolved.