Störungsverlauf von Cloud 66

1. 24. August 2026 um 19:08 UTCidentified

   Der IPv6-Bereich von DigitalOcean scheint vom Zugriff auf Google Cloud Storage blockiert zu sein. Dies bedeutet, dass CSv1- und CSv2-Kunden, die Server mit öffentlichen IPv6-Adressen haben, derzeit keine neuen BuildGrid-Images auf ihre Server ziehen können.

2. 24. August 2026 um 19:24 UTCidentified

   GCS bestätigte, dass ein internes Problem dazu führt, dass der DigitalOcean IPv6-Bereich blockiert wird, und arbeitet derzeit an einer Lösung.

3. 25. August 2026 um 16:06 UTCidentified

   Wir warten immer noch auf GCS, um das Problem zu lösen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 24. August 2026 um 16:24 UTCidentified

   Der IPv6-Bereich von DigitalOcean scheint vom Zugriff auf Google Cloud Storage blockiert zu sein. Dies bedeutet, dass CSv1- und CSv2-Kunden, die Server mit öffentlichen IPv6-Adressen haben, derzeit keine neuen BuildGrid-Images auf ihre Server ziehen können.

2. 24. August 2026 um 19:06 UTCidentified

   Wir arbeiten weiter an einer Lösung für dieses Problem.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 12. Juni 2025 um 19:09 UTCinvestigating

   Google authentication issues is having issues causing login and access issues for our systems and customers. We are investigating the impact and mitigation strategies.

2. 12. Juni 2025 um 20:30 UTCresolved

   The underlying issue with GCP seems to be resolved, and we are not seeing further issues with the logins and other systems.

1. 2. Januar 2025 um 12:24 UTCinvestigating

   We are aware of problems when scaling/creating Kubernetes clusters. This appears to be caused by new rate limits imposed by docker hub. The team are working on a solution.

2. 2. Januar 2025 um 12:25 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2. Januar 2025 um 12:25 UTCinvestigating

   We are currently investigating this issue.

4. 2. Januar 2025 um 15:45 UTCresolved

   This incident has been resolved.

1. 28. Juni 2024 um 01:35 UTCinvestigating

   We are currently investigating a number of stuck deployments.

2. 28. Juni 2024 um 01:50 UTCmonitoring

   We have identified the issue causing the deployments to be stuck and fixed the issue. This was caused by a database failure at our cloud provider which we are investigating and monitoring.

3. 28. Juni 2024 um 13:46 UTCresolved

   This incident has now been resolved.

1. 13. Mai 2024 um 08:27 UTCinvestigating

   We are aware of issues with our CustomConfig git repositories. This issue impacts direct git access to the CustomConfig git repository. Direct access to CustomConfig pages via the web dashboard and API is not affected. We are investigating the root cause of the problem.

2. 14. Mai 2024 um 11:48 UTCinvestigating

   Applications are able to be deployed, but the CustomConfig backend is not available for the moment.

3. 20. Mai 2024 um 15:07 UTCresolved

   The CustomConfig git backend migration has been completed

1. 19. März 2024 um 10:07 UTCinvestigating

   We are investigating issues affecting some production systems.

2. 19. März 2024 um 10:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 19. März 2024 um 10:13 UTCresolved

   This incident has been resolved.

1. 9. Mai 2023 um 11:45 UTCmonitoring

   Github is experiencing some API outages, deployments don't currently appear to be affected. We are monitoring (https://www.githubstatus.com/)

2. 9. Mai 2023 um 15:21 UTCresolved

   This incident has been resolved.

1. 26. April 2023 um 15:36 UTCinvestigating

   Water intrusion in a data center in europe-west9 has caused a multi-cluster failure and has led to a shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

2. 26. April 2023 um 16:03 UTCinvestigating

   Due to a major outage in Google Cloud (https://status.cloud.google.com/regional/europe) - Kubernetes installations may fail on installations on servers located in the same region, regardless of the cloud, due to Kubernetes images themselves being hosted on Google Cloud

3. 26. April 2023 um 16:37 UTCmonitoring

   We are waiting on Google resolutions

4. 27. April 2023 um 08:22 UTCresolved

   Maestro installations are working as expected again

1. 6. Oktober 2022 um 13:07 UTCinvestigating

   Currently, GitHub is having an issue with listing repositories while using the Cloud 66 Github app. As a workaround while this issue is ongoing. 1. Remove the Github installation. 2. Manually configure SSH key access to Github, please see the link below. https://help.cloud66.com/rails/how-to-guides/common-tools/access-your-code#manually-configuring-github-access

2. 6. Oktober 2022 um 14:52 UTCidentified

   The issue has been identified and a fix is being implemented and this should resolve the issue for most users. If the error is still persisting, please use the workaround provided: 1. Remove the Github installation. 2. Manually configure SSH key access to Github, please see the link below. https://help.cloud66.com/rails/how-to-guides/common-tools/access-your-code#manually-configuring-github-access

3. 7. Oktober 2022 um 22:26 UTCresolved

   Issue confirmed to be fixed by GitHub.

1. 14. September 2022 um 20:15 UTCidentified

   The team is aware that some Buildgrid pushes are taking longer than normal, and are working on a mitigation strategy

2. 15. September 2022 um 17:03 UTCidentified

   Our engineering team is continuing to look into mitigations for this issue.

3. 16. September 2022 um 11:47 UTCmonitoring

   The team has completed the first part of the mitigation strategy for intermittent slow Buildgrid pushes. We are now monitoring ongoing performance.

4. 6. Oktober 2022 um 14:50 UTCresolved

   This incident has been resolved.

1. 9. September 2022 um 07:20 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 9. September 2022 um 08:51 UTCresolved

   This incident has been resolved.

3. 9. September 2022 um 09:00 UTCpostmortem

   At approximately 07:00 UTC we started to perform a minor system quality-of-life backend update. The update had unintended consequences on an older system component which hadn’t been changed in a while. The component was to do with agent server communications, and it ended up disabled after the update. Although the same component was unaffected during testing in dev/staging and passed UAT, it turned out that there was a necessarily different configuration around rewrites in production that caused the issue. The nature of the update meant that rolling back wasn’t straightforward, so the team resolved to fix the incompatibility in-place, and as such were unable to stop the erroneous “server down” notifications that then went out. The issue was resolved approximate 1 hour later. at 08:00 UTC - after which time servers would have started to appear as “online” again. Subsequent to this outage, the difference in configuration has been added to our operations processes, such that this will not occur again. Our apologies for the inconvenience and concern that this may have created!

1. 6. September 2022 um 11:53 UTCinvestigating

   GitHub is having an outage at this time. This may adversely affect Deployments.

2. 6. September 2022 um 11:57 UTCresolved

   This incident has been resolved.

1. 30. August 2022 um 09:09 UTCidentified

   From Azure (https://status.azure.com/en-gb/status) Starting at approximately 06:00 UTC on 30 Aug 2022, a number of customers running Ubuntu 18.04 (bionic) VMs recently upgraded to systemd version 237-3ubuntu10.54 reported experiencing DNS errors when trying to access their resources. Reports of this issue are confined to this single Ubuntu version.

2. 30. August 2022 um 15:11 UTCidentified

   Azure is recommending that affected customers reboot their servers to obtain an updated DHCP lease to resolve this issue

3. 31. August 2022 um 09:15 UTCmonitoring

   We are continuing to monitor this incident

4. 5. September 2022 um 08:21 UTCresolved

   This incident has been resolved.