Störungsverlauf von Convertkit

We are currently investigating an issue affecting subscriber pages and the broadcast editor. Some users may experience errors or slow load times. We will provide an update as soon as we have more information.

We have identified the root cause and a fix is currently being rolled out. We are monitoring the situation closely and will provide a final update once the issue is fully resolved.

A fix has been applied and we are actively monitoring the situation. Some users may continue to experience intermittent errors during this time. We appreciate your patience and will provide another update shortly.

We have applied a mitigation that has improved system performance, and we are continuing to investigate the root cause. Some intermittent errors may still occur. We’ll share another update as we have more information.

We have implemented a fix and are seeing improved performance. We are actively monitoring to ensure stability. Some users may still experience intermittent issues. We’ll share a final update once we confirm full resolution.

This incident has been resolved and system performance has returned to normal. We will continue to monitor to ensure ongoing stability. Thank you for your patience while we worked through this.

One of our Cloud providers is experiencing issues and it's impacting the access to the main app and kit.com.

The service has been reestablished. Cloudflare implemented a fix and they're monitoring it.

The app and all services have fully recovered, the incident is resolved.

One of our cloud providers is currently experiencing issues and it's impacting the access to our app, landing pages and product pages.

Our cloud provider has identified and resolved the incident. We're still monitoring our service, but this can be considered completely solved.

Facebook custom audiences feature is currently unavailable. We are currently mitigating and will provide updates as possible. Email sending is not affected.

We believe the integration with Facebook is functioning normally, but we will be monitoring for any further issues.

This incident has been resolved.

We're seeing an increase in errors on multiple pages in the application. We've identified the issue and are working on a fix.

A fix has been implemented and all pages are now loading.

Some creators' Kit forms are showing "Internal service error". As a workaround, please re-save your form, then wait several minutes. Your form should start working again. We will update you when we've identified a fix.

I've identified the issue and we're working on a fix. As an immediate workaround, please save your form, wait several minutes, and check it again.

We've resolved the issue and forms are now functioning normally. We're sorry for the inconvenience this outage caused.

We are currently experiencing an outage on ck.page product pages. Product pages on custom domains are unaffected.

The issue has been identified and a fix is being implemented.

As a temporary workaround, a creator may save their product page to refresh the contents.

We've restored service on all product pages. We apologize for this downtime.

We are experiencing a system wide outage. We've identified the issue and we're working on recovery.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're experiencing an elevated level of email sending errors and are currently looking into the issue.

Our investigation has determined that the issue stems from a disruption with one of our third-party service providers. We will update with more information as it becomes available.

Our investigation has determined that the issue stems from a disruption with one of our third-party service providers. We are continuing to work with our third-party service provider to resolve the issue.

Our third-party service provider is continuing to work towards a resolution.

Email sending continues to be affected by elevated error rates. Our third party service provider is working towards a resolution.

Our third-party provider has implemented a fix, and we are monitoring this issue.

This incident has been resolved and email sending is back to normal.

We're experiencing an elevated level of editor errors and are currently looking into the issue.

We are operational again

This incident has been resolved.

We are experiencing system wide issues, currently investigating. We will update as we investigate.

The app is back up, there might some delays in functionality. We're monitoring and will update

This incident has been resolved

The image gallery is currently not showing for certain users. No data has been lost and we are actively mitigating the situation.

The issue has been identified and we are actively mitigating it.

We have resolved the issue and are actively monitoring it and making changes.

We are experiencing system wide issues, currently investigating. We will update as we investigate.

This issue should be resolved and the application is back to normal operations. We will continue monitoring.

The system-wide impact has been resolved. We are reviewing any isolated areas that could still be an issue.

We are experiencing delays in automations. We are aware and actively working on catching them up. Thank you for your patience and understanding.

Automations are working but they are still a little behind (up to a few hours). We are actively working to get them caught up.

Automations are now caught up 🎉

We're currently experiencing delays on one of our data stores used for reporting. This may result in temporarily inaccurate reporting and some application delays. We are currently mitigating and will provide updates as possible. Email sending may be a few minutes delayed but is otherwise not affected.

We identified the issue and are mitigating. We expect email stats to still be slower than usual for another few hours, and in some cases will be inaccurate while mitigation is ongoing.

The majority of the application is back to standard operations. The one area that is still degraded is email stats prior to August 2023. We've temporarily made that data unavailable and will provide another update when that is restored. We appreciate your understanding!

We've re-enabled email stats from prior to August 2023. All systems are back to standard operations 🎉

We didn't send a batch of incentive emails due to a bug discovered earlier today. This affected some incentive emails sent in the last eight hours. That bug has been reverted and new incentive emails are no longer affected. We're evaluating best next steps for resending those incentive emails.

This incident has been resolved.

We're currently experiencing higher than usual strain on one of our data stores used for reporting. This may result in temporarily inaccurate reporting. We are currently mitigating and will provide updates as possible. Email sending is not affected.

As part of our mitigation efforts, we will not be sending our weekly account notification emails.

Some reporting in your dashboard may currently be inaccurate due to higher than usual strain on one of our data stores. We are currently investigating and will provide updates. As part of our mitigation efforts we will not be sending weekly account notification emails. Email sending is not affected.

After some optimizations and monitoring over the last few days, we are back to normal operations. As part of this situation, we did not send the weekly summary emails (referred to in a previous update as weekly account notification emails). Those will resume this Friday!

An issue in one of our data storage systems is resulting in delays updating the main subscriber graph and other reporting. No data loss has occurred, and the reports should be up to date within a few hours.

The issue has been identified and a fix is being implemented.

A fix has been implemented for the main subscriber graph, and we are monitoring the results. We are working on backfilling any missing email statistics during this issue, and we expect to complete that by the end of this week.

The underlying issue is now resolved. The majority of data has been restored, and any minor inconsistencies will be resolved over the next few days.

Landing Pages and Commerce Product Pages are currently experiencing some downtime. The signup forms of Landing Pages should not be affected. We're investigating the issue and are hoping to have this resolved as soon as possible.

The issue has been resolved now. Happy Friday!

We're currently seeing issues with sign-ups, our engineering team identified the issue and working on it.

The issue has been resolved now.