Störungsverlauf von Credsimple

Jobs Processing Issue

Beginn 22. März 2024 um 15:17 UTC 4h 10m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Jobs Processing

22. März 2024 um 15:17 UTCinvestigating
We are currently investigating an issue with the backend jobs processing system of our credentialing platform.
22. März 2024 um 15:39 UTCmonitoring
A fix has been implemented and we are monitoring the results.
22. März 2024 um 19:27 UTCresolved
This incident has been resolved.

Degraded performance

Beginn 11. September 2023 um 17:01 UTC 6h 23m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Web Portal

11. September 2023 um 17:01 UTCinvestigating
We are currently investigating this issue.
11. September 2023 um 17:35 UTCidentified
The issue has been identified and a fix is being implemented.
11. September 2023 um 18:47 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11. September 2023 um 23:24 UTCresolved
This incident has been resolved.

androsCredentialing Partial Outage

Beginn 18. Mai 2023 um 13:52 UTC 6h 20m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Web Portal

18. Mai 2023 um 13:52 UTCinvestigating
Credential view pages are experiencing issues. We are actively investigating the issue.
18. Mai 2023 um 15:00 UTCinvestigating
We are continuing to investigate this issue.
18. Mai 2023 um 15:46 UTCidentified
The issue has been identified and a fix is being implemented.
18. Mai 2023 um 16:13 UTCinvestigating
We are currently investigating this issue.
18. Mai 2023 um 18:33 UTCidentified
A fix for the issue has been identified and is being implemented.
18. Mai 2023 um 19:28 UTCmonitoring
A fix has been implemented and we are monitoring the results.
18. Mai 2023 um 20:13 UTCresolved
This incident has been resolved.

Authentication Issue - Credentialing Platform

Beginn 29. März 2023 um 13:01 UTC 1h 48m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

APIProvider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

29. März 2023 um 13:01 UTCinvestigating
We are currently investigating this issue.
29. März 2023 um 13:30 UTCinvestigating
andros is aware and is working to resolve an issue with login to the Credentialing platform. Our teams are working to resolve the root cause and return to expected login experience.
29. März 2023 um 14:20 UTCinvestigating
andros has identified an issue from a third party vendor. Our teams are actively working with them to resolve the issue.
29. März 2023 um 14:25 UTCidentified
The issue has been identified and a fix is being implemented.
29. März 2023 um 14:25 UTCmonitoring
A fix has been implemented and we are monitoring the results.
29. März 2023 um 14:48 UTCresolved
This incident has been resolved.

Reports Page Data Availability Issue

Beginn 21. Februar 2023 um 18:41 UTC 3h 11m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

APIProvider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

21. Februar 2023 um 18:41 UTCidentified
The issue has been identified and a fix is being implemented.
21. Februar 2023 um 21:21 UTCmonitoring
A fix has been implemented and we are monitoring the results.
21. Februar 2023 um 21:52 UTCresolved
This incident has been resolved.

Credentialing Platform Outage

Beginn 6. Juni 2022 um 14:05 UTC 3h 16m

OutageKritischer Vorfall

Betroffene Komponenten

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

6. Juni 2022 um 14:05 UTCinvestigating
We are currently investigating this issue.
6. Juni 2022 um 15:31 UTCmonitoring
A fix has been implemented and we are monitoring the results.
6. Juni 2022 um 15:31 UTCmonitoring
We are continuing to monitor for any further issues.
6. Juni 2022 um 17:21 UTCresolved
This incident has been resolved.

androsCredentialing degraded performance

Beginn 26. April 2022 um 17:26 UTC 6h 2m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

26. April 2022 um 19:12 UTCinvestigating
We are currently investigating this issue.
26. April 2022 um 21:46 UTCidentified
The issue has been identified and a fix is being implemented.
26. April 2022 um 23:12 UTCmonitoring
A fix has been implemented and we are monitoring the results.
26. April 2022 um 23:28 UTCresolved
This incident has been resolved.

Credentialing Platform Outage

Beginn 16. März 2022 um 14:13 UTC 47m

Pending

Betroffene Komponenten

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

16. März 2022 um 14:13 UTCinvestigating
We are currently investigating this issue.
16. März 2022 um 14:21 UTCinvestigating
We are continuing to investigate this issue.
16. März 2022 um 14:36 UTCinvestigating
We are continuing to investigate the issue, but services have largely recovered.
16. März 2022 um 14:45 UTCmonitoring
The services are operational again, and we are monitoring them.
16. März 2022 um 14:59 UTCresolved
This incident has been resolved.

Partial Outage - Credentialing Platform - Files and Reports Pages

Beginn 28. Februar 2022 um 14:24 UTC 1h 19m

Pending

Betroffene Komponenten

Business Intelligence - Files pageBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

28. Februar 2022 um 14:24 UTCinvestigating
We are currently investigating this issue.
28. Februar 2022 um 15:43 UTCresolved
We have resolved the issue. Thank you for your patience. Please feel free to contact support at any time if you notice any issues.

Production Outage

Beginn 10. Februar 2022 um 23:06 UTC 16m

OutageKritischer Vorfall

Betroffene Komponenten

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

10. Februar 2022 um 23:06 UTCinvestigating
We are currently investigating this issue.
10. Februar 2022 um 23:21 UTCinvestigating
The issue has been resolved.
10. Februar 2022 um 23:22 UTCresolved
This incident has been resolved.

Service Degradation Due to AWS Outage

Beginn 7. Dezember 2021 um 17:56 UTC 10h 5m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Web Portal

7. Dezember 2021 um 17:56 UTCmonitoring
We are monitoring service recovery in AWS systems. Until their systems recover, andros' systems will have degraded performance.
8. Dezember 2021 um 04:01 UTCresolved
This incident has been resolved.

SFTP Service Outage

Beginn 4. März 2021 um 16:25 UTC 9h 5m

OutageSchwerwiegender Vorfall

4. März 2021 um 16:25 UTCinvestigating
The andros credentialing SFTP service is currently experiencing an outage. We are investigating.
5. März 2021 um 01:31 UTCresolved
This incident has been resolved.

Site Is Down

Beginn 5. Januar 2021 um 20:43 UTC 1h 36m

OutageKritischer Vorfall

Betroffene Komponenten

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

5. Januar 2021 um 20:43 UTCinvestigating
We are actively working to fix this issue. Please check back shortly.
5. Januar 2021 um 21:00 UTCinvestigating
A fix is being deployed.
5. Januar 2021 um 21:20 UTCinvestigating
We are continuing to investigate this issue.
5. Januar 2021 um 22:18 UTCinvestigating
The issue has been resolved.
5. Januar 2021 um 22:19 UTCresolved
This incident has been resolved.

Provider Import Page Unavailable

Beginn 10. März 2020 um 20:49 UTC 18m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Web Portal

10. März 2020 um 20:49 UTCinvestigating
There is an issue with the provider import (add providers) page. We are investigating the issue.
10. März 2020 um 20:56 UTCidentified
The issue has been identified and a fix is being implemented.
10. März 2020 um 21:07 UTCresolved
This incident has been resolved.

secure.credsimple.com is down

Beginn 10. März 2020 um 20:11 UTC 16m

OutageKritischer Vorfall

Betroffene Komponenten

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

10. März 2020 um 20:11 UTCinvestigating
We are currently investigating this issue.
10. März 2020 um 20:27 UTCresolved
This incident has been resolved.

Web application down

Beginn 11. Februar 2020 um 01:02 UTC 1h 2m

OutageKritischer Vorfall

Betroffene Komponenten

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

11. Februar 2020 um 01:02 UTCinvestigating
The web application is experiencing a problem and is currently down. We are investigating the issue.
11. Februar 2020 um 01:28 UTCidentified
The issue has been identified and a fix is being implemented.
11. Februar 2020 um 01:29 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11. Februar 2020 um 02:05 UTCresolved
This incident has been resolved.

Slow Response and Timeouts

Beginn 10. Februar 2020 um 22:46 UTC 41m

OutageKritischer Vorfall

Betroffene Komponenten

Web Portal

10. Februar 2020 um 22:46 UTCinvestigating
Our monitoring systems have reported slow response times and gateway timeouts in the web portal. Our engineering teams are investigating.
10. Februar 2020 um 22:49 UTCinvestigating
We are continuing to investigate this issue.
10. Februar 2020 um 23:27 UTCresolved
We have identified a resource-intensive process which was preventing the proper functioning of the web application and have disabled and terminated the process.

Web App Down

Beginn 9. Januar 2020 um 20:37 UTC 9m

OutageKritischer Vorfall

Betroffene Komponenten

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

9. Januar 2020 um 20:37 UTCinvestigating
The web application is experiencing a problem and is currently down. We are investigating the issue.
9. Januar 2020 um 20:45 UTCinvestigating
We are continuing to investigate this issue.
9. Januar 2020 um 20:45 UTCresolved
This incident has been resolved.

Intermittent Report PDF Access Problems

Beginn 22. Oktober 2019 um 19:25 UTC 13h 48m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Business Intelligence - Files pageBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

22. Oktober 2019 um 19:25 UTCinvestigating
Our infrastructure provider (AWS) is experiencing problems with DNS resolution. This is causing intermittent failures in accessing PDF reports on the platform. All other platform functionality is working as expected. Stay tuned for updates.
22. Oktober 2019 um 19:29 UTCidentified
The issue has been identified and a fix is being implemented.
22. Oktober 2019 um 22:51 UTCmonitoring
A fix has been implemented and we are monitoring the results.
23. Oktober 2019 um 09:14 UTCresolved
This incident has been resolved

Site Is Currently Down

Beginn 13. Dezember 2018 um 18:53 UTC 1h 8m

Pending

Betroffene Komponenten

Provider ApplicationWeb Portal

13. Dezember 2018 um 18:53 UTCinvestigating
Our site is currently down. We are currently investigating the issue.
13. Dezember 2018 um 20:00 UTCresolved
The incident has been resolved and the site is back up.