Störungsverlauf von Dialogue

1. 3. September 2026 um 15:51 UTCresolved

   Wir untersuchen derzeit dieses Problem.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 6. August 2026 um 17:06 UTCidentified

   English follows Une panne de notre fournisseur d'infonuagique entraîne une activation plus fréquente des épisodes. --- An outage from our cloud provider is increasing the rate of episode activation.

2. 6. August 2026 um 17:15 UTCmonitoring

   English follows La situation semble être en train de se rétablir. --- The incident seems to be resolving.

3. 6. August 2026 um 17:18 UTCresolved

   English follows L'incident est terminé --- The incident is resolved

1. 27. Juli 2026 um 14:23 UTCinvestigating

   Wir untersuchen derzeit dieses Problem.

2. 27. Juli 2026 um 14:35 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

3. 27. Juli 2026 um 14:36 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 14. Juli 2026 um 14:27 UTCinvestigating

   Wir untersuchen derzeit dieses Problem.

2. 14. Juli 2026 um 15:11 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird implementiert.

3. 14. Juli 2026 um 15:26 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

4. 14. Juli 2026 um 15:55 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 25. Juni 2026 um 23:36 UTCinvestigating

   We are currently investigating this issue.

2. 26. Juni 2026 um 00:34 UTCresolved

   This incident has been resolved.

1. 15. Juni 2026 um 21:17 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 15. Juni 2026 um 21:32 UTCresolved

   This incident has been resolved.

1. 1. Juni 2026 um 13:37 UTCinvestigating

   We are currently investigating this issue.

2. 1. Juni 2026 um 13:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1. Juni 2026 um 14:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1. Juni 2026 um 14:27 UTCresolved

   This incident has been resolved.

1. 27. Mai 2026 um 21:00 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 27. Mai 2026 um 21:03 UTCidentified

   We are continuing to work on a fix for this issue.

3. 27. Mai 2026 um 21:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27. Mai 2026 um 21:11 UTCresolved

   This incident has been resolved.

1. 20. April 2026 um 14:32 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 20. April 2026 um 16:44 UTCresolved

   This incident has been resolved.

1. 10. April 2026 um 15:10 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 10. April 2026 um 15:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10. April 2026 um 15:37 UTCresolved

   This incident has been resolved.

1. 2. April 2026 um 16:04 UTCinvestigating

   We are currently investigating this issue.

2. 2. April 2026 um 16:07 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2. April 2026 um 16:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2. April 2026 um 16:12 UTCresolved

   This incident has been resolved.

1. 23. März 2026 um 19:04 UTCinvestigating

   Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor.

2. 24. März 2026 um 00:43 UTCresolved

   L'accès aux rapports a été rétabli. Access to reports has been restored.

1. 19. März 2026 um 22:10 UTCinvestigating

   Nous avons identifié un problème au niveau de la prise de rendez-vous et de la gestion des disponibilités de l'équipe de soins. Notre équipe travaille à déterminer la cause avec notre fournisseur de service. We have identified an issue with appointment booking and care team schedule management. Our team is working on identifying the root cause with our service provider.

2. 19. März 2026 um 22:22 UTCmonitoring

   Nous avons identifié et résolu la cause du problème - les disponibilités s'affichent correctement de nouveau. Our team has identified and resolved the root cause of the problem - availabilities are now displaying normally again.

3. 19. März 2026 um 22:29 UTCresolved

   Le problème a été résolu. The problem has been fully resolved.

1. 5. März 2026 um 22:46 UTCinvestigating

   Nous avons identifié des difficultés de connection aux appels vidéo pour la majorité des usagers. Notre équipe travaille à identifier et résoudre le problème. We have identified connection issues with video calls for most users. Our team is investigating and working towards resolving the problem.

2. 5. März 2026 um 23:58 UTCinvestigating

   Nous avons mis en place des mesures alternatives pour permettre à notre équipe de soins de procéder aux consultations malgré ces difficultés techniques. D'autres mises à jour seront disponibles lorsque nous aurons identifié la cause principale du problème d'origine. We've implemented alternate methods to enable our care team to proceed with consultations as usual despite these technical issues. Additional updates will be available when our team has identified the root cause of the original issue.

3. 6. März 2026 um 17:50 UTCresolved

   Notre équipe a identifié et résolu la source du problème. Les appels vidéo fonctionnent normalement de nouveau. Our team has identified and resolved the root cause of the issue. Video calls are working normally again.

1. 11. März 2026 um 16:30 UTCresolved

   We are currently investigating this issue.

1. 2. März 2026 um 22:36 UTCresolved

   We are currently investigating this issue.

1. 26. Februar 2026 um 00:15 UTCinvestigating

   Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. La mise en place d'une solution est en cours. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor. A solution is being implemented.

2. 26. Februar 2026 um 01:35 UTCresolved

   Le problème a été résolu. The problem has been resolved.

1. 12. Februar 2026 um 21:17 UTCidentified

   Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. La mise en place d'une solution est en cours. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor. A solution is being implemented.

2. 12. Februar 2026 um 21:33 UTCmonitoring

   Une solution a été mise en place par notre fournisseur. Nous continuons de suivre la situation. A solution has been put in place by our vendor. We are monitoring the situation.

3. 12. Februar 2026 um 21:33 UTCresolved

   L'accès aux rapports a été rétabli. Access to reports has been restored.

1. 12. Februar 2026 um 19:02 UTCresolved

   We are currently investigating this issue.

1. 12. Januar 2026 um 16:03 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 12. Januar 2026 um 16:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12. Januar 2026 um 16:24 UTCresolved

   This incident has been resolved.