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Störungsverlauf von Diligent

50 Diligent incidents · Oktober 2025 — official updates, affected components, duration and resolution details.

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Boards / Entities - Service Access Issues in US Region

Beginn 4. Juli 2026 um 21:29 UTC 23m

OutageKritischer Vorfall

Betroffene Komponenten

Entities (North America - US)Boards (North America - US)

4. Juli 2026 um 21:29 UTCinvestigating
Boards and Entities users in the US region are experiencing service connectivity issues, resulting in intermittent access and degraded application availability. The team is actively investigating the issue and working to restore normal service.
4. Juli 2026 um 21:44 UTCidentified
The issue has been identified and a fix is being implemented.
4. Juli 2026 um 21:46 UTCmonitoring
A fix has been implemented and we are monitoring the results.
4. Juli 2026 um 21:52 UTCresolved
This incident has been resolved.

BoardDocs - Users Are Unable To Access Site in the US Region

Beginn 22. Juni 2026 um 13:09 UTC 4h 34m

OutageKritischer Vorfall

Betroffene Komponenten

BoardDocs (North America - US)

22. Juni 2026 um 13:09 UTCinvestigating
Users are unable to access the site in the US region. We are currently investigating. Thank you for your understanding and patience!
22. Juni 2026 um 13:20 UTCidentified
The issue has been identified and a fix is being implemented.
22. Juni 2026 um 17:38 UTCmonitoring
A fix has been implemented and we are monitoring the results.
22. Juni 2026 um 17:44 UTCresolved
This incident has been resolved.

Results - Service Degradation Impacting Users In Non-US Regions

Beginn 28. Mai 2026 um 03:23 UTC 1h 37m

OutageKritischer Vorfall

Betroffene Komponenten

Results (South America - Brazil)Results (Asia Pacific - Singapore)Results (Asia Pacific - Australia)Results (Europe - Germany)Results (Africa - South Africa)Results (Europe - UK)Results (North America - Canada)Results (Asia Pacific - Japan)

28. Mai 2026 um 03:23 UTCidentified
Users are currently experiencing service degradation in non-US regions. The Results app remains accessible via the highbond.com domain while we investigate the issue. Thank you for your understanding and patience!
28. Mai 2026 um 04:29 UTCmonitoring
A fix has been implemented and we are monitoring the results.
28. Mai 2026 um 05:00 UTCresolved
This incident has been resolved.

Diligent One Platform and Multiple Diligent Products - Users are Experiencing Service Degradation

Beginn 27. Mai 2026 um 20:03 UTC 23m

OutageKritischer Vorfall

27. Mai 2026 um 20:03 UTCinvestigating
We are currently investigating this issue.
27. Mai 2026 um 20:16 UTCidentified
The issue has been identified and a fix is being implemented.
27. Mai 2026 um 20:18 UTCmonitoring
A fix has been implemented and we are monitoring the results.
27. Mai 2026 um 20:26 UTCresolved
This incident has been resolved.

Boards | BoardDocs | BoardEffect | Entities - Intermittent Service Degradation Affecting Users in the US

Beginn 24. Mai 2026 um 08:14 UTC 7h 37m

OutageKritischer Vorfall

Betroffene Komponenten

Entities (North America - US)BoardDocs (North America - US)BoardEffect (North America - US)Boards (North America - US)

24. Mai 2026 um 08:14 UTCinvestigating
Users are intermittently experiencing service degradation in the US region. We are currently investigating. Thank you for your understanding and patience.
24. Mai 2026 um 08:47 UTCidentified
The issue has been identified and a fix is being implemented.
24. Mai 2026 um 11:53 UTCidentified
Boards, BoardEffect, and Entities are currently stable, and all services have recovered except **BoardDocs**, which continues to experience intermittent performance issues. Our teams are actively working to resolve the remaining impact and will provide additional updates as progress is made.
24. Mai 2026 um 13:09 UTCmonitoring
A fix has been implemented and we are monitoring the results.
24. Mai 2026 um 15:51 UTCresolved
This incident has been resolved.

Third-Party Manager - Users Are Not Able To Access The Site In The US region

Beginn 22. Mai 2026 um 09:54 UTC 1h 22m

OutageKritischer Vorfall

Betroffene Komponenten

Third Party Manager (North America - US)

22. Mai 2026 um 09:54 UTCidentified
Users are not able to access the site in the US region. We are currently investigating. Thank you for your understanding and patience!
22. Mai 2026 um 11:06 UTCmonitoring
A fix has been implemented and we are monitoring the results.
22. Mai 2026 um 11:16 UTCresolved
This incident has been resolved.

Boards – Users Are Not Able To Access The Application In The APAC Region

Beginn 20. Mai 2026 um 02:54 UTC 1h 8m

OutageKritischer Vorfall

Betroffene Komponenten

Boards (Asia Pacific - Australia)

20. Mai 2026 um 02:54 UTCinvestigating
Users are not able to access the application in the APAC region. We are currently investigating. Thank you for your understanding and patience!
20. Mai 2026 um 02:55 UTCidentified
The issue has been identified and a fix is being implemented.
20. Mai 2026 um 03:42 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20. Mai 2026 um 04:03 UTCresolved
This incident has been resolved.

Boards - Users Are Not Able Not Access The Application In The EU Region

Beginn 12. Mai 2026 um 10:00 UTC 38m

OutageKritischer Vorfall

Betroffene Komponenten

Boards (Europe - Germany)

12. Mai 2026 um 10:00 UTCinvestigating
Users are not able to access the application in the EU region. We are currently investigating. Thank you for your understanding and patience!
12. Mai 2026 um 10:03 UTCidentified
The issue has been identified and a fix is being implemented.
12. Mai 2026 um 10:14 UTCmonitoring
A fix has been implemented and we are monitoring the results.
12. Mai 2026 um 10:37 UTCresolved
This incident has been resolved.

BoardDocs - Some users are unable to access the Diligent BoardDocs application

Beginn 1. Mai 2026 um 15:30 UTC 13d 23h

OutageKritischer Vorfall

Betroffene Komponenten

BoardDocs (North America - US)

1. Mai 2026 um 15:30 UTCinvestigating
We are currently investigating this issue.
1. Mai 2026 um 22:55 UTCinvestigating
We are currently investigating an issue that is preventing users from accessing BoardDocs. We understand the impact of this disruption and sincerely apologize for the inconvenience. This is a high-priority issue, and our senior engineers are actively working to address it. We will share more information as soon as it becomes available. Please continue to monitor this page for the most up to date information.
1. Mai 2026 um 23:58 UTCidentified
The issue has been identified and a fix is being implemented.
1. Mai 2026 um 23:58 UTCmonitoring
A fix has been implemented and we are monitoring the results.
4. Mai 2026 um 12:27 UTCmonitoring
A fix has been implemented and our senior engineers continue to monitor the results. We appreciate your continued support and apologize for any disruption. Please continue to monitor this page for the most up to date information.
4. Mai 2026 um 21:57 UTCmonitoring
The BoardDocs system is online and stable at this time. We are actively monitoring the results and are prepared to act should any further issues occur. Please continue to monitor this page for the most up to date information.
7. Mai 2026 um 15:17 UTCinvestigating
We are currently investigating an issue that is preventing users from accessing BoardDocs. We sincerely apologize for the inconvenience. We will share more information as soon as it becomes available. Please continue to monitor this page for the most up to date status.
7. Mai 2026 um 15:52 UTCmonitoring
The BoardDocs system is online and available at this time. We are performing additional maintenance to increase capacity. Please continue to monitor this page for the most up to date information. If you are unable to login, please follow the instructions at this page (https://www.diligent.com/support/boarddocs-incident-update) to ensure there is no local browser issue impacting your ability to log in.
15. Mai 2026 um 15:23 UTCresolved
This incident has been resolved.

BoardDocs - Sites Are Inaccessible In The US Region

Beginn 27. April 2026 um 13:07 UTC 1d 9h

OutageKritischer Vorfall

Betroffene Komponenten

BoardDocs (North America - US)

27. April 2026 um 13:07 UTCinvestigating
Users are unable to access their sites in the US region. We are currently investigating. Thank you for your understanding and patience!
27. April 2026 um 16:41 UTCidentified
.The issue has been identified and a fix is being implemented.
27. April 2026 um 17:35 UTCidentified
The issue has been identified and a fix is being implemented
27. April 2026 um 20:08 UTCinvestigating
Please be aware that teams are still actively engaged and working on this issue. We understand this issue is frustrating and are doing everything we can to resolve it as quickly as possible.
27. April 2026 um 20:27 UTCinvestigating
We are currently investigating this issue.
28. April 2026 um 13:03 UTCinvestigating
Our senior engineering team continues to actively investigate a performance issue impacting BoardDocs. The issue is being treated as a priority, and we have engaged the vendor to assist with resolution
28. April 2026 um 18:30 UTCidentified
The issue has been identified and a fix is being implemented.
28. April 2026 um 18:30 UTCmonitoring
A fix has been implemented and we are monitoring the results.
28. April 2026 um 22:08 UTCresolved
This incident has been resolved.

Diligent One Platform - Users Are Intermittently Unable To Access D1P Across Regions

Beginn 20. April 2026 um 10:47 UTC 1h 51m

OutageKritischer Vorfall

20. April 2026 um 10:47 UTCinvestigating
Users are intermittently unable to access D1P in the across region. We are currently investigating. Thank you for understanding and patience.
20. April 2026 um 11:04 UTCidentified
The issue has been identified and a fix is being implemented.
20. April 2026 um 11:08 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20. April 2026 um 12:38 UTCresolved
This incident has been resolved.

Diligent Data Room - Service Disruption in UK Region

Beginn 19. April 2026 um 00:38 UTC 2h 58m

OutageKritischer Vorfall

Betroffene Komponenten

Diligent Data Room (Europe - UK)

19. April 2026 um 00:38 UTCinvestigating
Users in the UK region are experiencing temporary difficulty accessing the Diligent Data Room. During this time, the application is unavailable and the issue is being addressed as quickly as possible.
19. April 2026 um 02:33 UTCidentified
The issue has been identified and a fix is being implemented.
19. April 2026 um 03:27 UTCmonitoring
A fix has been implemented and we are monitoring the results.
19. April 2026 um 03:36 UTCresolved
This incident has been resolved.

Boards - Some Clients Unable To Access Their Site Intermittently In APAC and CA Regions

Beginn 13. April 2026 um 08:23 UTC 51m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Boards (North America - Canada)Boards (Asia Pacific - Australia)

13. April 2026 um 08:23 UTCinvestigating
We are currently investigating this incident. Thank you for your patience.
13. April 2026 um 08:34 UTCidentified
The issue has been identified and a fix is being implemented.
13. April 2026 um 08:42 UTCmonitoring
A fix has been implemented and we are monitoring the results.
13. April 2026 um 09:14 UTCresolved
This incident has been resolved.

Salesforce Outage - Investigating

Beginn 17. März 2026 um 05:37 UTC 2h 55m

OutageKritischer Vorfall

17. März 2026 um 05:37 UTCinvestigating
We are currently experiencing a service disruption from Salesforce and following up with the Salesforce team. We apologize for any inconvenience.
17. März 2026 um 06:36 UTCidentified
The issue has been identified and a fix is being implemented.
17. März 2026 um 08:28 UTCmonitoring
A fix has been implemented and we are monitoring the results.
17. März 2026 um 08:32 UTCresolved
This incident has been resolved.

Boards - Users Unable To Login Using Existing Password

Beginn 27. Februar 2026 um 23:22 UTC 2h 25m

OutageKritischer Vorfall

Betroffene Komponenten

Boards (North America - US)

27. Februar 2026 um 23:22 UTCinvestigating
We are currently investigating this issue.
28. Februar 2026 um 01:13 UTCidentified
The issue has been identified and a fix is being implemented.
28. Februar 2026 um 01:13 UTCmonitoring
A fix has been implemented and we are monitoring the results.
28. Februar 2026 um 01:47 UTCresolved
This incident has been resolved.

Diligent Contact Center - Users are unable to contact the Support Team through the UK phone line

Beginn 27. Februar 2026 um 13:41 UTC 23h 56m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Contact Center (North America - US)

27. Februar 2026 um 13:41 UTCinvestigating
Users are currently unable to reach the Support Team via the UK support number (+44-800-234-6580). We are actively investigating the issue with our third party provider. In the meantime, you can reach us through our global support number (+1-973-939-9381) or via email (support@diligent.com). Thank you for your understanding and patience!
27. Februar 2026 um 15:55 UTCidentified
The issue has been identified and a fix is being implemented.
28. Februar 2026 um 13:22 UTCmonitoring
A fix has been implemented and we are monitoring the results.
28. Februar 2026 um 13:36 UTCresolved
This incident has been resolved.

Third Party Manager - Third Party Manager is down in the US region

Beginn 24. Februar 2026 um 19:52 UTC 33m

OutageKritischer Vorfall

Betroffene Komponenten

Third Party Manager (North America - US)

24. Februar 2026 um 19:52 UTCinvestigating
Third Party Manager is unavailable in the US Region
24. Februar 2026 um 19:55 UTCidentified
The issue has been identified and a fix is being implemented.
24. Februar 2026 um 19:56 UTCmonitoring
A fix has been implemented and we are monitoring the results.
24. Februar 2026 um 20:25 UTCresolved
This incident has been resolved.

Boards - Users are unable to access the application in US, CA and EU regions

Beginn 24. Februar 2026 um 14:17 UTC 20m

OutageKritischer Vorfall

Betroffene Komponenten

Boards (North America - Canada)Boards (Europe - Germany)Boards (North America - US)

24. Februar 2026 um 14:17 UTCinvestigating
Users are unable to access the application in US, CA and EU regions. We are currently investigating. Thank you for your understanding and patience!
24. Februar 2026 um 14:26 UTCidentified
The issue has been identified and a fix is being implemented.
24. Februar 2026 um 14:29 UTCmonitoring
A fix has been implemented and we are monitoring the results.
24. Februar 2026 um 14:37 UTCresolved
This incident has been resolved.

Third Party Manager - Application is unavailable in the US Region

Beginn 19. Februar 2026 um 20:47 UTC 15m

OutageKritischer Vorfall

Betroffene Komponenten

Third Party Manager (North America - US)

19. Februar 2026 um 20:47 UTCidentified
Users are unable to log in to Third Party Manager in the US Region
19. Februar 2026 um 20:52 UTCmonitoring
A fix has been implemented and we are monitoring the results.
19. Februar 2026 um 21:02 UTCresolved
This incident has been resolved.

Equity - Users are unable to access the application in the US region

Beginn 19. Februar 2026 um 06:08 UTC 2h 48m

OutageKritischer Vorfall

Betroffene Komponenten

Equity (North America - US)

19. Februar 2026 um 06:08 UTCinvestigating
Users are unable to access the application in the US region. We are currently investigating. Thank you for your understanding and patience!
19. Februar 2026 um 06:12 UTCidentified
The issue has been identified and a fix is being implemented.
19. Februar 2026 um 08:00 UTCmonitoring
A fix has been implemented and we are monitoring the results.
19. Februar 2026 um 08:56 UTCresolved
This incident has been resolved.

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