Störungsverlauf von Disqus

We're aware of an issue where emails are not being sent out successfully. At this time, this is primarily affecting Notifications emails, though it may temporarily affect other email types as well. We are currently investigating, and working to get all emails back online as soon as possible.

This incident has been resolved.

We are experiencing an issue where comments are not visible within the moderation panel. We are currently investigating possible causes, and hope to have the issue resolved as soon as possible. For Publishers on the Pro and above plans, the Shadowban and Timeout options are unavailable, and the moderation content category filters are also unavailable, which we suspect are all related.

A fix has been implemented, and the issue appears to be resolved. We are currently monitoring to ensure a full resolution.

The change released has been successful, and the incident is now resolved.

We have been experiencing issues with our Recommendations unit following our scheduled maintenance, which has caused intermittent API issues. The embed issues following the maintenance period should be largely resolved, but there are still intermittent issues with login, as this functionality uses the API. We are currently investigating the issues and working to formulate the necessary fixes.

A fix has been implemented, and the issues should now be resolved.

We are experiencing some replication lag on the Disqus network, which can cause some data not to appear or update. This may manifest in a few ways, including moderated comments appearing back in the Pending filter after being Moderated, or in posted comments not appearing back on the user profile.

This incident has been resolved.

The Recommendations units are temporarily down, but we are aware of the issue and are currently working towards a fix.

This incident has been resolved, and we are continuing to monitor for Recommendations stability.

We are seeing experiencing a networking issue that is causing Disqus to be degraded. We are currently investigating this issue.

We are continuing to investigate this issue.

The network is beginning to recover, and are continuing to monitor progress.

This incident has been resolved.

We are currently investigating an issue where notifications are not updating.

We are now seeing web notifications come through successfully, and the issue appears to be resolved.

We are currently investigating an issue affecting our servers, resulting in slowness and dropped connections across the Disqus network. We expect degraded performance across all services.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Comment Notifications have not been delivering successfully since 12/27, and some comments are not appearing in all locations (embed, user profile, etc.) as quickly as expected. We are aware of the issues and are currently investigating possible causes.

A fix has been implemented, and we have confirmed that the affected data is now appearing and delivering correctly.

There is a severe slowness on the platform response time. Engineering is already aware of it and status of the issue can be seen via http://status.auth0.com/incidents/rpctnc6jd1kl

Per update, the team has already found the root-cause of the issue and have applied the fix, Response times are now back to normal.

Due to a backend issue, we are currently seeing 500/502/503 errors being returned for a variety of API calls, and functionalities that go through the API. Our team is aware of the issue, and is currently working to resolve the issue as soon as possible.

We've released fixes, and the system has now been stable for a few days. We will be keeping an eye on the network, but this should now be resolved.

Comment Counts have stopped populating on most threads for sites across the network. We are currently investigating this issue, and hope to develop a fix as soon a possible.

A fix has been released, and we are currently monitoring the results. Comment counts should now be largely functioning, though some affected threads may still be slightly behind the actual comment count of the thread.

This incident has been resolved.

Due to a backend issue, we are currently seeing 500/502/503 errors being returned for a variety of API calls, and functionalities that go through the API. Our team is aware of the issue, and is currently working to resolve the issue as soon as possible.

This incident has been resolved.

Starting this morning, there has been an issue affecting the API, causing some calls to throw 503 response errors, and also causing some slowness in loading the Admin Panel. There have also been reports of some logged in users getting messages that they need to log in in order to post. We are currently investigating the issue, and hope to have it resolved as soon as possible.

Fixes have been made, and many of the main issues have seemingly cleared up. We are continuing to monitor to determine if additional changes need to be made.

This issue has now been resolved.

We are experiencing a database issue, which is currently affecting the ability for the Embed and Admin pages to load, as well as other parts of the product. We have identified the issue, and are currently working towards recovery.

A fix has been implemented, and we are monitoring the results.

This incident has been resolved.

We identified a new spam pattern today, starting around 12:00am PST 3/22 which is currently affecting some sites on Disqus. We're working to resolve this issue and we apologize for the inconvenience. This includes blacklisting the pattern so new posts don't display and deleting spam posts from today. In the meantime, we recommend using the Word filter feature https://disqus.com/admin/settings/access/ to block patterns of text you're finding in the spam comments.

We are continuing our work to stop new spam comments across Disqus and we have completed some changes to mitigate the impact. Specific spam URLs are now banned across Disqus so that these comments do not show in the embed. Accounts that were used for posting spam have been notified and their passwords have been reset. We are also retroactively removing spam comments in bulk so that moderators do not need to manually spam these comments in the moderation panel. Thank you for your patience, we will continue to provide updates on our progress.

Several fixes were implemented yesterday to stop new spam patterns from being posted and we are monitoring the results.

This incident has been resolved.

We're currently experiencing some availability issues, which we're working to resolve as soon as possible. We apologize for the disruption.

This incident has been resolved.

We identified a new, high volume, spam pattern today that is currently affecting some sites on Disqus. Currently we are working to resolve this issue and apologize for the inconvenience. This includes blacklisting the pattern so new posts don't display, deleting spam posts from today, and temporarily disabling editing of posts that are more than 2 days old.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We're currently experiencing some availability issues, which we're working to resolve as soon as possible. We apologize for the disruption.

This incident has been resolved.