Störungsverlauf von Documo

1. 16. Oktober 2026 um 19:13 UTCidentified

   Wir untersuchen derzeit ein problem, das verhindert, dass neue gebührenfreie nummern bereitgestellt werden. Kunden, die versuchen, eine gebührenfreie Nummer (888, 833 usw.) hinzuzufügen, sehen möglicherweise den Fehler "Fehler beim Erhalt verfügbarer Nummern". Bitte versuchen Sie es später noch einmal. Neue Konten können auch erstellt werden, ohne dass ihre gebührenfreie Nummer automatisch zugewiesen wird. Lokale nummern können ohne problem bereitgestellt werden. Unser Team arbeitet mit unseren Upstream-Carrier-Partnern an einer Lösung. Updates folgen.

2. 16. Oktober 2026 um 21:19 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 25. August 2026 um 16:03 UTCinvestigating

   Wir untersuchen derzeit ein Problem, das Störungen mit unserem Portal verursacht. Unser Team arbeitet fleißig an der Lösung. Updates folgen.

2. 25. August 2026 um 16:34 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird implementiert. Updates folgen.

3. 25. August 2026 um 17:23 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

4. 25. August 2026 um 18:58 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 3. August 2026 um 12:52 UTCinvestigating

   Wir untersuchen derzeit ein Problem, das dazu führt, dass Benutzer Outbound-Fehler erhalten, wenn sie versuchen, Faxe zu senden. Updates folgen.

2. 3. August 2026 um 14:02 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 21. Juli 2026 um 20:54 UTCinvestigating

   Wir untersuchen derzeit ein Problem, das eine längere Wartezeit für die Verarbeitung von Dokumenten mit unserem IDP-Produkt verursacht. Weitere Updates folgen.

2. 21. Juli 2026 um 21:05 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird implementiert.

3. 21. Juli 2026 um 22:31 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse. Dieser Vorfall führte zu einem Rückstand von Dokumenten, die verarbeitet werden müssen, und wir erwarten, dass der Rückstand in den nächsten zwei Stunden gelöscht wird.

4. 21. Juli 2026 um 23:09 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 8. Juli 2026 um 16:56 UTCidentified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 8. Juli 2026 um 17:39 UTCresolved

   This incident has been resolved.

1. 8. Juli 2026 um 14:52 UTCidentified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 8. Juli 2026 um 15:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8. Juli 2026 um 16:23 UTCresolved

   This incident has been resolved.

1. 29. Juni 2026 um 15:26 UTCidentified

   We are currently experiencing outbound fax delays due to an ongoing issue affecting Google Cloud global networking services. Our platform relies on these resources, and the disruption may result in increased outbound fax processing times. Our team is actively monitoring the situation and working with our infrastructure providers to minimize customer impact. We will continue to provide updates as more information becomes available.

2. 29. Juni 2026 um 16:49 UTCmonitoring

   We are seeing improvements in outbound fax processing and queue times as upstream Google Cloud services continue to recover. At this time, we have moved the incident to a monitoring state and will continue to closely observe system performance until full stability is confirmed. Please note that a backlog of outbound faxes accumulated during the disruption, and our systems will continue working through this queue as processing returns to normal.

3. 29. Juni 2026 um 21:46 UTCresolved

   This incident has been resolved.

1. 16. Juni 2026 um 15:05 UTCinvestigating

   We are currently investigating an issue causing disruptions with our API and fax services for a subset of customers. Our team is working diligently to resolve. Updates to follow.

2. 16. Juni 2026 um 15:06 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 16. Juni 2026 um 15:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16. Juni 2026 um 15:45 UTCmonitoring

   We are continuing to monitor for further issues. Updates to follow.

5. 16. Juni 2026 um 16:56 UTCresolved

   This incident has been resolved.

1. 15. Juni 2026 um 14:51 UTCinvestigating

   We are currently investigating an issue causing disruptions with our API, portal, and fax services. Our team is working diligently to resolve. Updates to follow.

2. 15. Juni 2026 um 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 15. Juni 2026 um 15:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 15. Juni 2026 um 16:41 UTCresolved

   This incident has been resolved.

1. 10. Juni 2026 um 16:16 UTCinvestigating

   We are currently investigating an issue causing a subset of users to receive large amounts of email suppression notifications. Updates to follow.

2. 10. Juni 2026 um 16:18 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 10. Juni 2026 um 17:27 UTCresolved

   This incident has been resolved.

1. 3. Juni 2026 um 13:26 UTCinvestigating

   We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.

2. 3. Juni 2026 um 14:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 3. Juni 2026 um 15:09 UTCresolved

   This incident has been resolved.

1. 27. April 2026 um 21:15 UTCinvestigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline, FMCs are operating as normal. This is effecting both inbound and outbound traffic. More updates to follow.

2. 28. April 2026 um 00:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28. April 2026 um 11:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28. April 2026 um 13:21 UTCresolved

   This incident has been resolved.

1. 31. März 2026 um 12:27 UTCinvestigating

   We are investigating an issue causing inbound and outbound faxing delays. More updates to follow.

2. 31. März 2026 um 13:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 31. März 2026 um 15:09 UTCresolved

   This incident has been resolved.

1. 19. Februar 2026 um 16:58 UTCinvestigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 19. Februar 2026 um 17:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19. Februar 2026 um 20:04 UTCresolved

   This incident has been resolved.

1. 18. Februar 2026 um 19:24 UTCinvestigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 18. Februar 2026 um 19:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18. Februar 2026 um 20:28 UTCresolved

   This incident has been resolved.

1. 16. Februar 2026 um 15:38 UTCinvestigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline (FMCs are functioning as normal). This is effecting both inbound and outbound traffic. This is not impacting telecom and inbound faxes will print as expected once resolved. Our teams are actively engaged and working on a resolution. Updates to follow.

2. 16. Februar 2026 um 17:53 UTCinvestigating

   We are continuing to investigate this issue and will provide updates as we have them.

3. 16. Februar 2026 um 19:33 UTCmonitoring

   A fix has been implemented and we are monitoring results.

4. 16. Februar 2026 um 21:45 UTCresolved

   This incident has been resolved.

1. 12. Januar 2026 um 14:35 UTCinvestigating

   We are currently investigating an issue affecting outbound faxing. More updates to follow.

2. 12. Januar 2026 um 14:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12. Januar 2026 um 15:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Please expect a delay in delivery as we are working through the backlogged faxes. Additional updates to follow.

4. 12. Januar 2026 um 17:46 UTCresolved

   This incident has been resolved and the backlog has been cleared.

1. 11. Dezember 2025 um 18:18 UTCinvestigating

   We are currently investigating an issue where a subset of customers are experiencing outbound fax delays. More updates to follow.

2. 11. Dezember 2025 um 19:35 UTCidentified

   We have identified the issue causing outbound fax delays and are currently working on a fix. More updates to follow.

3. 11. Dezember 2025 um 21:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will be working through the backlog of faxes through the next few hours and will update here once the backlog is clear.

4. 12. Dezember 2025 um 14:33 UTCresolved

   This incident has been resolved.

1. 6. Oktober 2025 um 20:01 UTCinvestigating

   We are currently investigating an issue where a subset of FMC devices are experiencing delivery issues, including both inbound and outbound faxing. Updates to follow.

2. 6. Oktober 2025 um 22:01 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 7. Oktober 2025 um 14:47 UTCidentified

   We are continuing to work on a fix for this issue. More updates to follow.

4. 7. Oktober 2025 um 17:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 7. Oktober 2025 um 19:04 UTCresolved

   This incident has been resolved.

1. 6. Oktober 2025 um 14:23 UTCinvestigating

   We are currently investigating an issue causing FMC devices to appear offline. This is affecting functionality on both inbound and outbound faxing. Updates to follow.

2. 6. Oktober 2025 um 15:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6. Oktober 2025 um 17:01 UTCresolved

   This incident has been resolved.