Störungsverlauf von Dutchie

1. 11. August 2026 um 13:16 UTCinvestigating

   We are aware of an issue affecting the discount module loading in backoffice for a subset of customers. Our team is actively investigating and will provide updates as more information becomes available.

2. 11. August 2026 um 13:38 UTCinvestigating

   We are aware of an issue affecting the discount, vendor module, and Daily Snapshot Overview loading in backoffice for a subset of customers. Our team is actively investigating and will provide updates as more information becomes available.

3. 11. August 2026 um 14:06 UTCresolved

   We have released a hotfix that has rectified the issues affecting the Discount, Vendor, and Daily Snapshot views. Please perform a hard refresh on your Back Office Login and all aspects of the system should be functioning as intended.

1. 10. August 2026 um 17:07 UTCinvestigating

   We are currently investigating an issue affecting Business Intelligence (BI) reporting tools for a subset of customers. Some users may be unable to load data or reports within their Looker-based analytics dashboards.

2. 10. August 2026 um 17:43 UTCresolved

   The issue affecting the BI Reporting tool has been resolved with a hotfix to the system. All BI Repots and Dashboards are now be functioning as intended.

1. 9. August 2026 um 15:58 UTCinvestigating

   We are currently investigating an issue affecting order delivery to fulfillment iPads at some dispensary locations. Customers placing orders online may experience delays in orders appearing on dispensary fulfillment screens. Our team has identified the likely cause and is actively working on a resolution. We will provide an update as soon as more information is available.

2. 9. August 2026 um 16:13 UTCidentified

   We have identified the cause of the issue affecting order delivery to fulfillment iPads at some dispensary locations. A rollback is currently in progress and we expect normal order processing to resume shortly. We will continue to provide updates as the situation develops.

3. 9. August 2026 um 16:22 UTCresolved

   We have resolved the issue affecting order delivery to fulfillment iPads at some dispensary locations. Orders are now processing and displaying normally. We apologize for any disruption this may have caused and appreciate your patience while our team worked to restore service.

1. 6. August 2026 um 23:06 UTCinvestigating

   Dutchie Engineering has observed that customers in New Mexico are experiencing failures at checkout and with delivery transactions, due to slow response times from BioTrack NM. Dutchie Engineering is working with BioTrack NM. We will provide updates as more information becomes available. Biotrack Case number: 00004158

2. 7. August 2026 um 01:05 UTCresolved

   This issue appears to be largely mitigated by BioTrack NM's team. Dutchie's Engineering team is observing normal response times from BioTrack NM at this time.

1. 6. August 2026 um 19:13 UTCinvestigating

   We are aware of an issue affecting New Mexico operators using BioTrack for traceability. Some customers are experiencing failures at checkout. We are actively monitoring the situation and are in contact with BioTrack to facilitate resolution. We will provide updates as more information becomes available. We will provide updates as more information becomes available. Biotrack Reference Case number 00004158.

2. 6. August 2026 um 19:48 UTCmonitoring

   We are no longer seeing errors on checkout for Biotrack NM. We are continuing to monitor the situation closely and will continue to provide updates as we work toward full resolution.

3. 6. August 2026 um 21:30 UTCresolved

   We are no longer seeing errors on checkout for Biotrack NM.

1. 5. August 2026 um 18:04 UTCinvestigating

   We are currently investigating an issue affecting dispensaries using METRC traceability in certain states. Some locations are experiencing failures when creating, splitting, or converting packages in Dutchie POS. The error is originating from METRC’s systems, which are rejecting package creation requests with an “Explicit Shelf Life Dates” authorization error. Our team has opened a case with METRC (case #02434582) and is actively working toward a resolution. Sales transactions are not impacted at this time.

2. 6. August 2026 um 19:55 UTCresolved

   We have implemented a solution for dispensaries experiencing package creation failures related to METRC’s “Explicit Shelf Life Dates” authorization error. If you are encountering this issue, please navigate to your METRC settings in Dutchie Back Office and disable both the **“Use by date”** and **“Expiration date”** options, then re-attempt the package creation. Our team continues to work with METRC on case reference: #02434582.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 5. August 2026 um 13:20 UTCinvestigating

   We are aware of an issue with Biotrack Florida where dispensaries are currently experiencing errors and timeouts when completing sales transactions and initiating deliveries. We are actively monitoring the situation and have opened a ticket with BioTrack to facilitate resolution. We will provide updates as more information becomes available.

2. 5. August 2026 um 14:26 UTCinvestigating

   We are aware of an issue with BioTrack Florida where dispensaries are experiencing errors and timeouts when completing sales transactions and initiating deliveries. We have an open ticket with BioTrack and are actively monitoring the situation. Recommended Action: As advised by BioTrack, we recommend that all users log out and log back in to establish a new session, then attempt their transaction again. We will continue to provide updates as more information becomes available.

3. 5. August 2026 um 14:38 UTCmonitoring

   We are currently seeing successful checkouts with Biotrack Florida and are continuing to monitor this.

4. 5. August 2026 um 15:02 UTCresolved

   We are now seeing successful checkouts with Biotrack FL.

1. 30. Juli 2026 um 18:22 UTCmonitoring

   Dutchie Engineering hat ein Problem identifiziert, das einige Kunden in New Mexico betraf, bei denen die Kasse aufgrund von Fehlern von BioTrack NM fehlschlug. Zu diesem Zeitpunkt scheint das Problem von BioTrack NM gelöst zu werden. Das Zeitfenster, in dem diese Fehler auftraten, lag zwischen 2:04 Uhr EDT und 2:14 Uhr EDT.

2. 31. Juli 2026 um 17:06 UTCresolved

   BioTrack NM-Fehlerraten haben sich wieder normalisiert.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 24. Juli 2026 um 23:32 UTCmonitoring

   Dutchie Engineering hat beobachtet, dass Kunden in New Mexico aufgrund langsamer Reaktionszeiten von BioTrack NM auf Langsamkeit oder Verzögerungen beim Auschecken von Gästen stoßen. Dutchie Engineering arbeitet mit BioTrack NM zusammen. BioTrack Case #00003700

2. 25. Juli 2026 um 00:00 UTCresolved

   Dieses Problem scheint vom Team von BioTrack NM weitgehend gemildert zu werden. Dutchies Engineering-Team beobachtet derzeit normale Reaktionszeiten von BioTrack NM.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 21. Juli 2026 um 20:37 UTCinvestigating

   Wir untersuchen derzeit ein Problem, bei dem Produkte möglicherweise nicht in den E-Commerce-Menüs der Apotheke erscheinen. Unser Ingenieurteam untersucht aktiv die Ursache. Wir werden Updates zur Verfügung stellen, während unsere Untersuchung fortschreitet. Wir entschuldigen uns für jede Störung Ihres Einkaufserlebnisses.

2. 21. Juli 2026 um 20:53 UTCinvestigating

   Die Menüs werden jetzt richtig geladen.

3. 21. Juli 2026 um 20:57 UTCresolved

   Wir haben das Problem gelöst. Vielen Dank für Ihre Geduld.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 10. Juli 2026 um 17:06 UTCinvestigating

   We are aware of an issue affecting Dutchie Order Terminal App, where the application is currently failing to load for some customers. Our team is working to identify the issue and is actively investigating. We will provide an update as soon as we have more information. Please confirm orders via the [admin.dutchie.com](http://admin.dutchie.com "admin.dutchie.com") web interface.

2. 10. Juli 2026 um 18:18 UTCresolved

   The Dutchie Order Terminal App should now be loading and functioning as expected.

1. 2. Juli 2026 um 21:24 UTCinvestigating

   _We are currently investigating an issue with an upstream provider (AWS) effecting access to customer environments. Some users may be unable to access their environment or may be experiencing errors._ _Our engineering team is actively working to identify and resolve the issue. We will provide an update as soon as more information is available._ _We apologize for the disruption and appreciate your patience._

2. 2. Juli 2026 um 21:44 UTCmonitoring

   We have restored service to a backup environment and are now seeing recovery for the impacted customer environments. We will continue to monitor.

3. 2. Juli 2026 um 22:48 UTCresolved

   This issue has been resolved and all services are operating nominally.

1. 25. Juni 2026 um 17:50 UTCinvestigating

   We are currently investigating an issue affecting BioTrack traceability integration for dispensaries operating in Arkansas. Specifically, the `sync_inventory` action is returning 500 errors, which may cause inventory-related pages within Dutchie POS to display incorrectly or fail to load. Sales transactions are continuing to process successfully and are not impacted. Our team has identified that the issue appears to originate with BioTrack's systems. We have opened a support case with BioTrack (Case #00003093) and are actively monitoring for resolution. No customer action is required at this time.

2. 2. Juli 2026 um 17:26 UTCresolved

   **Resolved: BioTrack Inventory Synchronization Degradation** We are pleased to confirm that the issue affecting BioTrack inventory synchronization has been resolved. Between June 25 and July 2, 2026, customers using BioTrack integration in Arkansas experienced failures with integration audit and package destruction workflows. Sales transactions were not impacted during this period.

1. 22. Juni 2026 um 13:55 UTCinvestigating

   We are currently investigating reports of customers being unable to log into Dutchie POS on select servers. We have identified this as a regional internet outage affecting numerous online services, including Dutchie POS.

2. 22. Juni 2026 um 14:51 UTCresolved

   Cloudflare has confirmed this is resolved

1. 20. Juni 2026 um 04:35 UTCinvestigating

   We have reached out to Biotrack for further investigation.

2. 20. Juni 2026 um 15:53 UTCinvestigating

   We wanted to provide an update regarding the BioTrack connectivity issues affecting New Mexico operators. We are beginning to see BioTrack return **successful transactions**, and our engineering team continues to actively monitor the situation. We have an open ticket with BioTrack (ticket **#0000349**) and have reached out to additional contacts at BioTrack directly to reinforce urgency. We appreciate your patience and will continue to provide updates as we have them.

3. 20. Juni 2026 um 15:56 UTCinvestigating

   We are encountering issues with BioTrack in New Mexico that are surfacing at checkout as an "Invalid username or password" We have an open ticket with BioTrack (ticket #0000349) and have reached out to additional contacts at BioTrack directly to reinforce urgency. We appreciate your patience and will continue to provide updates as we have them.

4. 20. Juni 2026 um 17:08 UTCresolved

   Issues with BioTrack in New Mexico at checkout as an "Invalid username or password" error is now resolved.

1. 18. Juni 2026 um 18:28 UTCinvestigating

   When attempting to update users within Dutchie Admin an error is displayed and the user is not properly updated. We are currently investigating this issue and working toward rectifying the problem.

2. 18. Juni 2026 um 21:04 UTCresolved

   The issue with updating users in Dutchie Admin has been resolved and users can be updated without error now.

1. 18. Juni 2026 um 13:47 UTCinvestigating

   We are currently investigating an issue affecting menu syncing across our platform. Some dispensaries may be experiencing menus that are not reflecting current inventory, new products, discounts, and other updates. We will provide updates as our investigation progresses.

2. 18. Juni 2026 um 15:40 UTCmonitoring

   We have deployed a fix to address the menu syncing issue affecting some dispensaries. Our engineering team has identified and resolved the underlying cause, and we are actively monitoring menu sync cadence to confirm full recovery across all integrations. We will provide a final update once we have confirmed the issue is fully resolved.

3. 18. Juni 2026 um 15:51 UTCresolved

   This has been resolved and menus should now be syncing at a normal cadence.

1. 11. Juni 2026 um 15:04 UTCinvestigating

   We are currently investigating delays affecting the delivery of SMS and email marketing campaigns. Some customers may experience delayed sends or temporary pauses in campaign processing. Our team is actively working to restore normal delivery, and we will provide updates as the situation progresses.

2. 11. Juni 2026 um 16:54 UTCresolved

   SMS and email marketing campaigns are now processing and sending as expected.

1. 9. Juni 2026 um 19:16 UTCinvestigating

   We are aware of an issue impacting orders syncing for dispensaries using Cova. Orders placed through Dutchie may not be syncing to Cova. Our team has confirmed there are no issues on Dutchie's end and Cova is actively investigating and working toward resolution. We will provide updates as more information becomes available.

2. 9. Juni 2026 um 20:06 UTCresolved

   We are now seeing orders sync to Cova as expected.

1. 2. Juni 2026 um 14:16 UTCinvestigating

   We are currently investigating reports of intermittent access issues affecting **Dutchie POS** and **Back Office** in specific regions**.** The issue appears to be related to a regional disruption with our network provider, Cloudflare. Our team is actively working with Cloudflare to identify and resolve the issue as quickly as possible. We will provide updates as more information becomes available.

2. 2. Juni 2026 um 14:44 UTCresolved

   This has been resolved by CloudFlare.