Störungsverlauf von Ecwid

One of our servers is having problems since August 7, 06:51 PM UTC. This causes low performance of some storefronts. We are working on restoring the service. All your data and store settings will be intact. We are sorry for this downtime. Next update in 20 minutes.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

One of our servers has been experiencing issues since May 14, 1:30 UTC. This is causing new products and product changes not to appear on some storefronts. This issue may affect merchants who recently updated their catalog by adding new products or editing existing ones. We are currently working on restoring the service. At the moment, there is no ETA available. We are sorry for this disruption. The next update will be provided in 1 hour.

We are continuing to work on the fix right now.

We are currently monitoring the server update after the fix: the issue is expected to be resolved for most stores within the next 30 minutes. Within the next 2 hours, it should be fully resolved for all stores.

The incident has been resolved.

Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. And your customers can not access your store with "This page isn’t working" error. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at [email protected], or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( Screenshot )

We are continuing to investigate the issue.

We are continuing to investigate this issue and will provide further updates as they become available.

At the moment, we have no news about the issue, we are very sorry. The developers are urgently investigating the issue further.

A fix has been applied and we are monitoring the results.

Ecwid storefronts and control panels are back to normal. We are continuing to monitor.

We are glad to inform you that the issue has been fixed - Ecwid Instant Sites and Control Panels are now loading and functioning as usual. All the data (products, orders, your store settings, etc) are safe and intact. We are deeply sorry for the experience.

In some of the stores products and orders might be missing. Your data is intact and we're already working on bringing back store data as soon as possible. The stores will be operating normally as soon as the issue is fixed, we're sorry for the issue. If you have any questions, you can email our Support team at [email protected].

We are continuing to investigate this issue.

We are continuing to investigate the issue.

We identified the issue and are working on the urgent fix.

A fix has been implemented and is being applied to the stores.

The fix is still being applied. Some stores still may be experiencing the issue, and we expect it to be fixed soon.

All store orders and products added before the incident are restored. Now, only products added during the incident can be missing from the admin. We are working on restoring them, too.

We are continuing to monitor for any further issues.

This incident has been resolved.

We're currently experiencing an issue where text in customer and admin email notifications, the Instant Site editor, and certain Instant Site buttons is being replaced with placeholder labels such as "!sorryTextNotLoaded." We are working on this as a matter of urgency and will provide updates here. Please be assured that all your store data (products, orders, customer details, store settings, etc.) is secure and intact. The text will display correctly once the issue is resolved.

A fix has been implemented, and we are monitoring the results.

We are pleased to inform you that the issue has been resolved. Text is now displayed correctly in email notifications, the Instant Site editor, and on Instant Site buttons. We sincerely apologize for the experience.

We are experiencing an issue that relates to the order tax invoices generation and notification emails delivery from our platform for some stores. As a result, some store owners cannot access order tax invoices in Ecwid Admin, and customers can receive email notifications without invoices and with a delay. We’re working on it urgently and will keep you updated right here. Please note that all your store data (products, orders, customer details, store settings, etc) is safe and intact. The invoice generation email delivery will be up and running as usual once we fix the issue.

We implemented the fix for the issue, and we are monitoring the results.

A fix has been implemented and we are monitoring the results.

We’re pleased to inform you that the issue has been resolved — order tax invoices and email notifications are now functioning as expected. We sincerely apologize for the experience.

This message concerns 14% Ecwid store owners. We're experiencing an internal issue. As a result some store owners may experience these types of delays: 1. Some products from your catalog may not be showing on your site 2. New orders may arrive in your Ecwid admin > My Sales > Orders section with a delay. You are receiving email notifications about the new orders in your store with no interruption. 3. Some info from My sales > Subscriptions tab may appear to be missing. We are urgently working on the fix for you. All your data (products, orders, customer details, store settings, etc) is safe and intact. All the missing information will be showing up normally once we fix the issue. We are very sorry for this downtime. We’ll be posting updates here, next update is in one hour. If you notice that some of the products are missing on your site, please email our Support team at [email protected], or start live chat from your Ecwid admin > Top right corner > Get help > Open live chat ( Screenshot )

We identified the root if the issue and are working on the fix.

We fixed the issue. Products on the storefront and orders in the admin panel are displayed without delay.

We're experiencing issues on our servers, which are causing some Instant Site websites and website editors to show a blank screen instead of website content. Ecwid admin panels load normally and store data (products, customers, settings) should stay intact. Please accept our apologies. We are actively investigating the issue.

An issue with Instant Site website display was identified. Our team is working on an urgent fix for it.

A fix has been implemented. Instant Sites and website editors are loading now. We'll be monitoring the issue further.

This incident has been resolved.

We are having issues with Ecwid Instant Sites and Control Panels — they are not loading. We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites and your Control Panel will be up and running as usual once the issue is fixed. We are sorry for this downtime. If you have any questions you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).

At the moment, we have no news about the issue, we are very sorry. The developers are urgently investigating the issue further.

We are continuing to investigate this issue.

We found the root cause of the incident on our end. We're fixing it right now.

A fix has been implemented and we are monitoring the results.

We are glad to inform you that the issue has been fixed - Ecwid Instant Sites and Control Panels are now loading and functioning as usual. All the data (products, orders, your store settings, etc) are safe and intact. We are deeply sorry for the experience.

In some of the stores products and orders might be missing. Your data is intact and we're already working on bringing back store data as soon as possible. The stores will be operating normally as soon as the issue is fixed, we're sorry for the issue. If you have any questions, you can email our Support team at [email protected].

We've identified the root cause of the issue and fixed it, the products and sales should be back in stores. Some orders placed in the past 2 hours might still be missing, we're working on this at the moment and will refresh the data to have all info back in stores.

The issue has been resolved, orders and products are displayed correctly in store. If you notice that some of the products are still missing, please get in touch with us at [email protected].

Ecwid storefronts may reflect product changes with a delay. When you assign a product to a category in the backend this change can reflect on the live site not momentarily. Issue may affect 22% of store owners. We are working on the fix urgently. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts will be operating normally as soon as the issue is fixed. We are sorry this is affecting your normal workflow. The next update is in one hour. If you have any questions you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

This incident has been resolved.

Our team is currently investigating the issue.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The issue relates to the merchants who are using USPS to receive shipping rates online in their stores. We're already working on this issue, your customers may see the We do not ship to this location error. The storefront is available, your customers can browse your catalog and add items to the shopping cart. All your data (products, orders, customer details, store settings, etc) is safe and intact. To make sure they can complete their orders, we suggest you the following workarounds until the maintenance is over: 1. You can disable the USPS method temporarily 2. And create a Flat Rate shipping method or Custom Rates based on the order total or weight to have your customers receive shipping rates on checkout. See the instructions in our article here: - Flat Rates: https://support.ecwid.com/hc/en-us/articles/360000030940-Flat-rates - Custom Rates: https://support.ecwid.com/hc/en-us/articles/360000031040-Custom-rates-based-on-subtotal-or-weight We are sorry for this downtime. We will keep you posted here. ETA is 30 minutes. If you have any questions you can reach our Support team via email at [email protected] or via the Live Chat from Ecwid admin → Get Help → Open Live Chat.

The issue is no longer reproduced. Anyway, we're still monitoring it on our end and are currently in contact with the USPS team. We apologize for the downtime with the USPS rates. If you have any questions, please, reach our Support team via email at [email protected] or via the Live Chat from Ecwid admin → Get Help → Open Live Chat.

The USPS confirmed the issue was caused by the API downtime on their end. Anyway, it is resolved now. Thus, the automatically-calculated rates by USPS should work as is in your online stores, so customers should be able to select them and proceed to further checkout steps to complete the order placement.

We are having issues with Ecwid Instant Sites connected to OpenSRS domains (domains bought via us in Ecwid admins) — they are not loading due to an OpenSRS incident. We're waiting for the fix and will keep you posted here — you can also check OpenSRS incident status via this link: SystemDNS Nameservers . All your store data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed. We are very sorry for this downtime. The next update is in 20 minutes. If you have any questions, please reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat: Screenshot .

OpenSRS team has identified the issue reason and is now working on resolving it — you can check the incident status via this link: SystemDNS Nameservers .We will update you on the process in the next 20 minutes.

OpenSRS team has fixed the issue — all Instant Sites are working correctly now. We sincerely apologize for this issue.

This issue only affects those who use New-gen Instant Site. It doesn't affect the original Instant Site users or those who use Ecwid with their own Instant Site. Currently, the mobile menu button (burger menu) doesn't work. Please, make sure there are alternative ways to reach your site pages: https://support.ecwid.com/hc/en-us/articles/360020914939-Setting-up-your-Instant-Site-General-steps#-step-3--customize-site-content We are investigating this issue to fix it as soon as possible as this is our current priority. We are very sorry for this issue! We will be keeping you updated on this issue until it is fixed. We will try to undo the last updates to fix it - it will take about 1 hour.

We were able to restore the changes quickly and the burger menu (on desktop and mobile) works correctly on all Instant Sites. Currently, we are inspecting the reasons for the issue to avoid its appearance in the future.

We are continuing to monitor for any further issues.

The issues with the New-gen Instant Site has been resolved - the mobile and desktop menus are operational for all affected users now.

Some Ecwid storefronts and store components (tabs) are not loading. We are investigating the issue right now. All your store data (catalog, orders, settings, etc) is safe and intact. The storefronts and store admins will be up and running once we fix the issue. We apologize for this downtime. We’ll post the next update here in 15 minutes. If you have any questions, please, contact us at [email protected].

We are continuing to investigate this issue.

At the moment, our developers are still investigating this to find the major cause of this. We'll post another update in 30 minutes. If you have any questions, please, contact us at [email protected].

Currently our developers are trying to roll back the current changes to identify the issue and proceed with the fix. Please, accept our apologies for a long outage. The next update will be posted in 30 minutes. If you have any questions, please, contact us at [email protected].

We are continuing to investigate this issue and find the cause of this. We sincerely apologise for this downtime. The next update will be here in 30 minutes.   Thank you for your patience. If you have any questions, please, contact us at [email protected].

Our developers are still on the process of investigation. The issue may sporadically appear now, we are doing our best to identify and fix this. Please, accept our apologies for the outage. The next update is expected in 30 minutes. If you have any questions, please, contact us at [email protected].

Our team is still working on identifying the issue. We sincerely apologise for the long outage. The next update will be posted here in 30 minutes. If you have any questions, please, contact us at [email protected].

We are continuing to investigate the issue. We sincerely apologise for the long outage. If you have any questions, please, contact us at [email protected].

We've identified a cause of the issue and are restoring the service. The issue may sporadically appear in some stores only. We’ll keep you updated here.

A fix has been implemented. We continue to monitor the systems to ensure that everything works smoothly.

This incident has been resolved.

Orders don't appear in Ecwid admin accounts and checkout page loads slowly in 25% of US stores. Although orders are saved in our databases, they're currently hidden on the webpage. Our developers are investigating the issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. Some users may not see recent orders that were placed in their stores during the incident. This is only a visual issue and orders are saved in our databases. If that's the case for you, please contact us at [email protected], so we can make those orders visible in your store manually.

Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. Sorry for the downtime, next update is in 15 minutes. If you have any questions, you can email our Support team at [email protected], or start Chat: click on the chat icon on our site https://support.ecwid.com/hc/en-us/requests/new

We have found the reason and applied a fix. Now we are monitoring the results. Your storefronts and control panels should load normally.

Currently, all the storefronts and control panels work normally. All your store data is safe and intact.

We are having issues with some stores mostly located in NOAM and LATAM regions. The store changes may not be saved in the Admin or reflected on the Storefront. We’re working on the issue’s fix urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) and the store changes that were made and saved previously are safe and intact. It will be possible to save the changes as usual once the issue is fixed. We are sorry for this downtime. The next update is in 15 minutes.

We are continuing to investigate this issue.

Our developers identified the source of the issue, so we are working on the fix. The next update will be in 15 minutes.

We are continuing to work on a fix for this issue.

Our developers implemented a fix, so now the changes should be saving fine. We are monitoring the results. If you still experience any issues, please, feel free to reach us via email at [email protected] or chat.

The changes apply and reflect on the online stores for several hours already. The incident is resolved.

Some merchants who use our Facebook Shop feature might see the following error in their Ecwid admin: “Unable to connect to your Facebook page.” Important: the stores are still connected to Facebook. This error is an interface issue. Also, the issue affects product sync. It means the newly made changes in your Ecwid catalog are not currently syncing to Facebook. The products that were synced before this error are still available in your Facebook Shop. The affected store owners also received an email notification about the same error. Our developers are on it. And we already found the cause of the issue. We are currently preparing the fix. Workaround: force catalog sync in Ecwid Admin. For that, do the following: 1) From your Ecwid admin go to the Facebook tab; 2) In the Your Published Products section click View Issues; 3) Click Force Catalog Sync; 4) Wait a few moments for the sync to be finished. After that, the error will disappear and the sync of the products will be restored. This issue does not anyhow affect Ecwid stores’ data (orders, products, customers, etc.) — all your data is safe and intact. Your Ecwid storefronts are up and running, your customers are able to view products, add them to the shopping cart, and pay for an order. We are sorry for this problem. We’ll be posting updates here.

We are continuing to investigate this issue.

A fix has been implemented and we're monitoring the results. If you still see the Unable to connect to your Facebook page error message, please force catalog sync in Ecwid Admin. For that, do the following: 1) From your Ecwid admin go to the Facebook tab; 2) In the Your Published Products section click View Issues; 3) Click Force Catalog Sync; 4) Wait a few moments for the sync to be finished. After that, the error will disappear and the sync of the products will be restored.

This incident has been resolved.