Störungsverlauf von Edmentum

1. 23. Oktober 2026 um 23:07 UTCinvestigating

   Wir untersuchen derzeit ein Problem, das bestimmte maßgeschneiderte Kursaktivitäten und andere Funktionen innerhalb von Courseware betrifft. Benutzer können beim Zugriff auf oder Herunterladen bestimmter Dateien, einschließlich geführter Notizen und PDFs, auf einen Sicherheitszertifikatsfehler stoßen. Das Problem kann sich auch auf Sensei-Profilbilder auswirken.

2. 26. Oktober 2026 um 19:52 UTCidentified

   Wir haben die Ursache identifiziert und arbeiten an einer Lösung. Wir haben einen Workaround implementiert, der das Problem in den meisten Fällen lösen wird.

3. 26. Oktober 2026 um 20:45 UTCresolved

   Ein Fix für die Wurzelursache wurde bereitgestellt. Dieses Problem ist gelöst.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 8. Oktober 2026 um 14:22 UTCinvestigating

   Wir untersuchen derzeit ein Problem, das den Zugang zur MajorClarity-Plattform betrifft. Benutzer können Anmeldefehler, Authentifizierungsfehler oder Zugriff auf Teile der Anwendung auftreten.

2. 8. Oktober 2026 um 15:03 UTCidentified

   Wir haben die Ursache identifiziert und arbeiten daran, das Problem zu beheben.

3. 8. Oktober 2026 um 15:15 UTCmonitoring

   Wir haben einen Fix implementiert und die Leistung hat sich wie erwartet verbessert. Wir werden die Leistung auf der Plattform weiterhin überwachen.

4. 8. Oktober 2026 um 15:23 UTCresolved

   Dieser Vorfall wurde behoben. Wir werden die Leistung auf der Plattform weiterhin überwachen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 23. September 2026 um 16:51 UTCinvestigating

   LTI/SFTP-Integrationen mit Apex Learning und MajorClarity wurden zurückgesetzt. Kunden, die noch keine aktualisierten Anmeldeinformationen erhalten haben, können sich an [email protected] wenden, um ihre Integration wiederherzustellen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 25. April 2026 um 23:45 UTCinvestigating

   We are currently investigating performance issues with the Courseware and Exact Path platforms.

2. 26. April 2026 um 00:12 UTCidentified

   The root cause has been identified, and we are working to resolve the issue.

3. 26. April 2026 um 00:42 UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 23. April 2026 um 14:15 UTCidentified

   We are working to resolve issues loading the Study Island platform. The root cause has been identified and we are actively working to implement a fix.

2. 23. April 2026 um 14:29 UTCmonitoring

   A fix has been implemented, and we are seeing the platform return to expected performance levels. We will continue to monitor.

3. 23. April 2026 um 14:53 UTCresolved

   This incident has been resolved. We will continue to the monitor Study Island's performance.

1. 14. April 2026 um 17:36 UTCinvestigating

   We are currently investigating and issue launching the Personal Psychology 1 course. At this time, the issues are isolated to this course.

2. 14. April 2026 um 18:33 UTCresolved

   This issue has been resolved. We will continue to monitor the courses performance.

1. 10. April 2026 um 13:52 UTCinvestigating

   We are currently investigating an issue with Learners for accounts that have Access Control turned on. Learners in such accounts are seeing an error page when logging in and accessing their assignments.

2. 10. April 2026 um 15:08 UTCidentified

   The issue has been identified, and we are working toward the solution.

3. 10. April 2026 um 17:43 UTCmonitoring

   A fix has been implemented, and the platform is performing as expected. We will continue to monitor the platform's performance.

4. 10. April 2026 um 18:07 UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 2. Februar 2026 um 15:51 UTCinvestigating

   Exact Path is currently unable to connect to the Renaissance integration. This is preventing the overnight data sync and manually triggered syncs from creating Renaissance sourced learning paths. The Edmentum team is investigating.

2. 2. Februar 2026 um 16:38 UTCidentified

   The issue has been identified and the teams are working on releasing the fix.

3. 3. Februar 2026 um 14:44 UTCresolved

   This incident has been resolved.

1. 20. Januar 2026 um 20:57 UTCinvestigating

   We are currently investigating this issue.

2. 20. Januar 2026 um 21:20 UTCresolved

   This has been resolved by Genius.

1. 8. Januar 2026 um 17:08 UTCinvestigating

   We are currently investigating reports concerning issues logging into the MajorClarity platform.

2. 8. Januar 2026 um 17:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 8. Januar 2026 um 17:23 UTCidentified

   We have identified the root cause and are working to remediate the issue.

4. 8. Januar 2026 um 18:17 UTCmonitoring

   We have implemented a fix and performance has improved as expected. We will continue to monitor the performance to the platform.

5. 8. Januar 2026 um 18:29 UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 19. November 2025 um 13:53 UTCinvestigating

   Exact Path is currently unable to connect to the NWEA API integration. This is preventing the overnight data sync and manually triggered syncs from creating NWEA sourced learning paths. From our investigations, the problem appears to be on NWEA’s side, and we have already reached out to their support team for urgent assistance. Exact Path diagnostic, Renaissance, FL FAST, ILEARN and manual NWEA CSV upload customers are unaffected. We will keep you updated as soon as we have more information or when the issue is resolved.

2. 19. November 2025 um 18:04 UTCresolved

   This incident has been resolved.

1. 29. September 2025 um 12:41 UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby learners and educators are unable to login to ELF. This is a system-wide disruption. Teams are investigating and working to restore normal service as quickly as possible.

2. 29. September 2025 um 12:59 UTCresolved

   This issue has been resolved. If a customer continues to experience any issues, please have them contact our Support Team via phone, email, or chat. Thank you for your support.

1. 25. September 2025 um 13:37 UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby Learners are unable to login to ELF. Teams are investigating and working to restore normal service as quickly as possible.

2. 25. September 2025 um 14:00 UTCresolved

   This incident has been resolved. However, if you or your students experience any ongoing issues, please contact us at 1-800-447-5286, [email protected], or via chat.

1. 21. August 2025 um 17:21 UTCinvestigating

   We are currently investigating loading issues for teachers on the Apex Learning platform. This affects both Courses and Tutorials.

2. 21. August 2025 um 17:35 UTCidentified

   We have identified the root cause and implemented a fix. We will continue to monitor the performance of the platform.

3. 21. August 2025 um 18:26 UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 12. August 2025 um 18:08 UTCinvestigating

   We are experiencing an issue within Product Help that we are working with our vendor to resolve. Updates can also be tracked through our vendor's status page here: https://status.clickhelp.com/796569611

2. 12. August 2025 um 18:16 UTCmonitoring

   Our vendor has remediated the issue and we are monitoring at this time.

3. 12. August 2025 um 18:54 UTCresolved

   This incident has been resolved.

1. 28. Juli 2025 um 16:21 UTCinvestigating

   We are currently investigating reports of slow response time for Courseware and are working to address the issue as quickly as possible. We sincerely apologize for the disruption to you and your students. For the latest status updates, please continue to check this page.

2. 28. Juli 2025 um 16:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 28. Juli 2025 um 17:18 UTCinvestigating

   We are currently experiencing service interruptions affecting some Courseware and Exact Path customers. Our teams have identified the root cause and have begun restoring access. We sincerely apologize for the disruption and are working urgently to fully resolve the issue. For the latest updates, please continue to monitor this page.

4. 28. Juli 2025 um 17:48 UTCidentified

   In partnership with Amazon, we're working through this service-level interruption. Service has either been fully restored or will be fully restored shortly.

5. 28. Juli 2025 um 18:07 UTCidentified

   Access has been restored for 90% of customers and we're currently resolving all remaining customers experiencing intermittent performance issues.

6. 28. Juli 2025 um 18:24 UTCidentified

   Exact Path students are temporarily unable to launch content while we perform system updates. We will make them available as soon as possible. All other features are operational.

7. 28. Juli 2025 um 19:38 UTCmonitoring

   All customer accounts have been fully reenabled across Courseware and Exact Path. Exact Path students remain temporarily unable to launch content from Learning Paths. We continue to work on a solution as quickly as possible. All other applications are working as expected and performance is stable.

8. 29. Juli 2025 um 14:32 UTCmonitoring

   All customer accounts are enabled across Courseware and Exact Path, but we continue to experience intermittent performance issues. Students are temporarily unable to access Exact Path [Learning Paths in Exact Path and assignments in Exact Path and Standards Mastery] but educators can access and launch Exact Path content. Our team continues to work diligently, along with our external partners at Amazon, to deliver a solution as quickly as possible. All other applications are working as expected and performance is stable.

9. 29. Juli 2025 um 23:40 UTCmonitoring

   We continue to address the remaining issues as quickly as possible. We sincerely apologize for the disruption.

10. 30. Juli 2025 um 02:38 UTCmonitoring

    Scheduled maintenance is complete and we continue to monitor performance.

11. 30. Juli 2025 um 16:35 UTCmonitoring

    Exact Path and Courseware are fully operational and performance is stable. We're working quickly to resolve some intermittent issues with the following reports: - Courseware Learner Assessment Report - Courseware Weekly Progress Report - Learner Daily Usage Report

12. 31. Juli 2025 um 16:23 UTCresolved

    We've resolved the issues in Exact Path and Courseware. All systems are operating normally. We apologize for the disruption and thank you for your patience.

1. 5. Juni 2025 um 15:53 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 5. Juni 2025 um 16:40 UTCresolved

   This incident has been resolved.

1. 4. Juni 2025 um 16:29 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 4. Juni 2025 um 17:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4. Juni 2025 um 18:55 UTCresolved

   This incident has been resolved.

1. 3. Juni 2025 um 16:06 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 3. Juni 2025 um 16:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3. Juni 2025 um 16:30 UTCresolved

   This incident has been resolved.

1. 9. Mai 2025 um 14:10 UTCinvestigating

   We are currently investigating an issue concerning the ability for some users to login to ELF via ClassLink SSO.

2. 9. Mai 2025 um 15:46 UTCresolved

   This incident has been resolved.