Störungsverlauf von Egnyte

1. 3. September 2026 um 10:06 UTCinvestigating

   Wir untersuchen derzeit Probleme mit unserem Secure & Govern-Service in der US-Region. Unser Team arbeitet aktiv an einer Lösung und wir werden in den nächsten 30 Minuten ein Update bereitstellen. Wir entschuldigen uns für jede Störung, die dies verursachen kann, und schätzen Ihre Geduld, während wir daran arbeiten, den normalen Service wiederherzustellen.

2. 3. September 2026 um 10:07 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 3. September 2026 um 10:33 UTCmonitoring

   Wir haben einen Fix für das Problem implementiert und überwachen derzeit die Ergebnisse. Wenn Sie immer noch Probleme haben, kontaktieren Sie bitte unser Support-Team.

4. 3. September 2026 um 10:37 UTCresolved

   Unser Team bestätigte, dass jetzt alles wieder normal sein sollte. Wenn sie weiterhin probleme haben, wenden sie sich bitte an unser support-team für weitere hilfe. Wir entschuldigen uns für alle Unannehmlichkeiten, die dies verursacht haben könnte, und schätzen Ihre Geduld während dieser Zeit.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 18. Juli 2026 um 08:44 UTCinvestigating

   Wir untersuchen derzeit Probleme mit unserem SFTP-Service in der europäischen Region. Unser Team arbeitet aktiv an einer Lösung und wir werden in den nächsten 30 Minuten ein Update bereitstellen. Wir entschuldigen uns für jede Störung, die dies verursachen kann, und schätzen Ihre Geduld, während wir daran arbeiten, den normalen Service wiederherzustellen.

2. 18. Juli 2026 um 09:21 UTCmonitoring

   Wir haben einen Fix für das Problem implementiert und überwachen derzeit die Ergebnisse. Wenn Sie immer noch Probleme haben, kontaktieren Sie bitte unser Support-Team.

3. 18. Juli 2026 um 09:31 UTCresolved

   Unser Team bestätigte, dass jetzt alles wieder normal sein sollte. Wenn sie weiterhin probleme haben, wenden sie sich bitte an unser support-team für weitere hilfe. Wir entschuldigen uns für alle Unannehmlichkeiten, die dies verursacht haben könnte, und schätzen Ihre Geduld während dieser Zeit.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 16. Juni 2026 um 13:38 UTCinvestigating

   We are currently investigating issues with our WebUI service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 16. Juni 2026 um 14:07 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We are suspecting a degradation caused by an automatic failover in one of the services. We will provide an update on the situation within the next 30 minutes.

3. 16. Juni 2026 um 14:35 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

4. 16. Juni 2026 um 14:50 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 9. Juni 2026 um 11:59 UTCinvestigating

   We are currently investigating login issues in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 9. Juni 2026 um 12:20 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

3. 9. Juni 2026 um 12:26 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 1. Juni 2026 um 12:35 UTCinvestigating

   We are currently investigating issues with our Secure & Govern service in the US region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 1. Juni 2026 um 12:42 UTCinvestigating

   We are continuing to investigate this issue.

3. 1. Juni 2026 um 12:59 UTCidentified

   Our team has identified the issue as related to change in internal configuration mechanism that was rolled out to production environment. We’re actively working on a fix and will provide an update within the next 30 minutes.

4. 1. Juni 2026 um 13:28 UTCidentified

   We continue to work on the in-place fix for the identified issue. While we are seeing improvement, we are also preparing alternative extended rollback solution in parallel. We will provide an update in the next 30 minutes.

5. 1. Juni 2026 um 13:54 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

6. 1. Juni 2026 um 14:02 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 13. Mai 2026 um 21:15 UTCinvestigating

   We are currently investigating issues with our Desktop App service in the US and EU regions. Desktop App logins for SSO users may fail to authenticate. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 13. Mai 2026 um 21:27 UTCidentified

   Our team has identified the root cause of the issue and is actively working on a resolution. We will provide another update within the next 30 minutes.

3. 13. Mai 2026 um 21:32 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

4. 13. Mai 2026 um 21:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 13. Mai 2026 um 21:36 UTCresolved

   Our team has confirmed that the authentication issue affecting SSO users on the Desktop App has been fully resolved. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 6. Mai 2026 um 08:01 UTCinvestigating

   We are currently investigating issues in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 6. Mai 2026 um 08:32 UTCidentified

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

3. 6. Mai 2026 um 09:04 UTCidentified

   We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

4. 6. Mai 2026 um 09:34 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

5. 6. Mai 2026 um 09:39 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 4. Mai 2026 um 13:16 UTCinvestigating

   We are currently investigating performance issues in the US-East and US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 4. Mai 2026 um 13:42 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 4. Mai 2026 um 14:10 UTCinvestigating

   We continue to investigate the issue and will provide an update within the next 30 minutes.

4. 4. Mai 2026 um 15:01 UTCinvestigating

   We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.

5. 4. Mai 2026 um 15:11 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

6. 4. Mai 2026 um 15:22 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 29. April 2026 um 15:53 UTCinvestigating

   We are currently investigating issues with our WebUI service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 29. April 2026 um 16:19 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 29. April 2026 um 16:32 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

4. 29. April 2026 um 16:43 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 29. April 2026 um 14:15 UTCinvestigating

   We are currently investigating issues with our WebUI service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 29. April 2026 um 14:41 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 29. April 2026 um 15:07 UTCinvestigating

   We continue to investigate the issue and will provide an update within the next 30 minutes.

4. 29. April 2026 um 15:33 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

5. 29. April 2026 um 15:45 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 14. April 2026 um 22:29 UTCinvestigating

   We are currently investigating issues with our Secure & Govern Web UI service in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 14. April 2026 um 23:04 UTCidentified

   Our team has identified the issue, and we're actively working on a fix. We will provide an update within the next 60 minutes.

3. 14. April 2026 um 23:34 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

4. 14. April 2026 um 23:40 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 7. April 2026 um 22:31 UTCinvestigating

   Some customers on trial domains may receive multiple email notifications after mapping a drive using the Desktop App. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 7. April 2026 um 23:01 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 7. April 2026 um 23:33 UTCinvestigating

   We continue to investigate the issue and will provide an update within the next 60 minutes.

4. 8. April 2026 um 00:18 UTCmonitoring

   We are closely monitoring the situation. If you are still experiencing any problems, please contact our support team.

5. 8. April 2026 um 09:36 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 16. März 2026 um 16:43 UTCinvestigating

   We are currently investigating intermittent issues with Azure SSO login in the All regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 16. März 2026 um 17:12 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 16. März 2026 um 17:41 UTCinvestigating

   We continue to investigate the issue and will provide an update within the next 30 minutes.

4. 16. März 2026 um 20:04 UTCinvestigating

   We are actively investigating the issue and will provide an update on the situation within the next 60 minutes.

5. 16. März 2026 um 21:02 UTCinvestigating

   We are actively investigating the issue and will provide an update on the situation within the next 3 hours.

6. 17. März 2026 um 01:31 UTCinvestigating

   We are continually investigating the issue with Microsoft. Please contact our Support team to workaround the issue and we will provide another update within 3 hours.

7. 17. März 2026 um 07:43 UTCinvestigating

   We are continually investigating the issue with Microsoft. Please contact our Support team to workaround the issue, and we will provide another update within 3 hours.

8. 17. März 2026 um 10:44 UTCinvestigating

   We are continually investigating the issue with Microsoft. Please contact our Support team to workaround the issue, and we will provide an update as soon as we have more information.

9. 19. März 2026 um 16:13 UTCresolved

   The vendor-side issue has not yet been resolved; however, remediation plans have been provided to all impacted customers. We apologize for any inconvenience and thank you for your patience.

1. 11. März 2026 um 17:42 UTCinvestigating

   We are currently investigating issues with our WebUI and Desktop App services in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 11. März 2026 um 17:56 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 11. März 2026 um 18:04 UTCidentified

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

4. 11. März 2026 um 18:19 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

5. 11. März 2026 um 18:25 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 25. Februar 2026 um 19:44 UTCinvestigating

   We are currently investigating issues with our FTP/SFTP & Public APIs services in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 25. Februar 2026 um 20:16 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 25. Februar 2026 um 20:30 UTCidentified

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

4. 25. Februar 2026 um 20:36 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

5. 25. Februar 2026 um 20:44 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 11. Februar 2026 um 20:34 UTCinvestigating

   We are currently investigating issues with our WebUI and Desktop App services in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 11. Februar 2026 um 20:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 11. Februar 2026 um 21:35 UTCinvestigating

   We continue to investigate the issue and will provide an update within the next 30 minutes.

4. 11. Februar 2026 um 21:40 UTCidentified

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

5. 11. Februar 2026 um 21:44 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

6. 11. Februar 2026 um 21:53 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 4. Februar 2026 um 20:42 UTCinvestigating

   We are currently investigating issues with our Secure & Govern service in the US region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 4. Februar 2026 um 21:13 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 4. Februar 2026 um 21:37 UTCidentified

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

4. 4. Februar 2026 um 21:43 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

5. 4. Februar 2026 um 21:47 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 3. Februar 2026 um 07:29 UTCinvestigating

   We are currently investigating issues with our Public APIs and Integrations services in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 3. Februar 2026 um 08:00 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 3. Februar 2026 um 08:36 UTCinvestigating

   We continue to investigate the issue and will provide an update within the next 30 minutes.

4. 3. Februar 2026 um 09:09 UTCidentified

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

5. 3. Februar 2026 um 09:39 UTCidentified

   We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

6. 3. Februar 2026 um 10:10 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

7. 3. Februar 2026 um 10:20 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 31. Januar 2026 um 06:31 UTCinvestigating

   We are currently investigating issues with our WebUI & Desktop App services in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 31. Januar 2026 um 06:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 31. Januar 2026 um 07:09 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

4. 31. Januar 2026 um 07:17 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 29. Januar 2026 um 21:19 UTCinvestigating

   We are currently investigating issues in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 29. Januar 2026 um 21:48 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 29. Januar 2026 um 21:55 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

4. 29. Januar 2026 um 22:03 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.