Receipt and invoice scanning errors
Pending
- resolved
Our upstream provider have now resolved the incident. Thanks for your patience.
8 Expensein incidents · August 2024 — official updates, affected components, duration and resolution details.
Our upstream provider have now resolved the incident. Thanks for your patience.
Our team have now confirmed that Sage Intacct transactions are now posting successfully. If you continue to experience issues, please reach out to our Support team at [email protected] and we'll be happy to help.
IRIS have informed us that since 14:45 the API is now fully operational. Any employee syncs should run again over night catching up with any employee changes. Thanks for your patience.
We're now closing this incident and will follow up separately via email once we've completed our investigation.
We've released an updated version of the iOS mobile app that addresses the gallery issue. Please check the App Store and download version 3.0.9.
We're pleased to report that we have released an updated App Version (3.0.8) which addresses the camera issue for Android 16 users. You can download the new version from the Google Play Store. Thank you for your patience whilst we resolved the issue.
We've now resolved the incident. Thanks for your patience whilst we completed our investigation and contacted impacted customers.
Our scanning provider has confirmed that the incident is now resolved. We will continue to monitor service availability and performance. Thanks for your patience.