Störungsverlauf von Fastspring

1. 20. Oktober 2026 um 11:22 UTCinvestigating

   Einige asynchrone Daten-API-Berichtsaufträge scheitern aufgrund eines zugriffsverweigerten Fehlers beim Schreiben von Berichten in den S3-Speicher-Bucket. Die Ausgabe begann um ca. 18:06 UTC, 19. Oktober und ist intermittierend, wobei einige Jobs weiterhin erfolgreich abgeschlossen werden. Mehrere Stores sind betroffen, und ein Service-Neustart hat das Problem nicht behoben. Das Team untersucht.

2. 20. Oktober 2026 um 11:55 UTCresolved

   Ein Fix wurde angewendet und der Datendienst wurde neu gestartet. Das Problem scheint gelöst zu sein, und das Team wird den Service weiterhin überwachen, um sicherzustellen, dass die Berichtsjobs erfolgreich abgeschlossen werden.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 15. Oktober 2026 um 23:50 UTCinvestigating

   Wir untersuchen ein Problem, das die Webhook-Lieferung für einige Verkäufer beeinflussen kann. Sobald das Problem behoben ist, werden die betroffenen Webhooks gemäß unserem Standard-Wiederholprozess erneut getestet. Wir werden Updates bereitstellen, sobald weitere Informationen verfügbar sind.

2. 16. Oktober 2026 um 00:39 UTCresolved

   Das Problem wurde gelöst und betroffene Webhooks werden erneut versucht.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 18. September 2026 um 12:14 UTCinvestigating

   Wir untersuchen eine Verzögerung, die sich auf die Verarbeitung einiger geplanter Abonnementverlängerungen auswirkt. Unser Team arbeitet aktiv daran, die verspäteten Erneuerungen zu verarbeiten und die Ursache zu ermitteln. Wir werden ein Update bereitstellen, sobald weitere Informationen verfügbar sind.

2. 18. September 2026 um 13:37 UTCinvestigating

   Abonnementbenachrichtigungen und Rebills haben derzeit eine Verzögerung. Wir arbeiten an der Verarbeitung aller Verlängerungen und Verkäufer sollten eine Nachfrist für alle Abonnementabrechnungen einräumen.

3. 18. September 2026 um 23:09 UTCresolved

   Alle anhängigen Abonnementbenachrichtigungen und Rechnungen für den 18. September 2026 wurden erfolgreich bearbeitet. Da die Verarbeitung innerhalb des UTC-Tages abgeschlossen wurde, gibt es keine erwarteten Auswirkungen auf Konten oder Zeitpläne. Wir entschuldigen uns für die Verzögerung.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 17. September 2026 um 09:35 UTCinvestigating

   Wir untersuchen derzeit ein Problem, das einige Verkäufer daran hindert, benutzerdefinierte Bestellungen zu erstellen. Unser Team untersucht das Problem aktiv und arbeitet daran, die Funktionalität so schnell wie möglich wiederherzustellen. Wir werden weitere Updates bereitstellen, sobald weitere Informationen verfügbar sind.

2. 17. September 2026 um 12:02 UTCresolved

   Das Problem, das einige Verkäufer daran hindert, benutzerdefinierte Bestellungen zu erstellen, wurde behoben. Wir beobachten die Situation weiterhin, um Stabilität zu gewährleisten.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 16. September 2026 um 16:20 UTCinvestigating

   Benachrichtigung von Google: Wir kennen ein Problem mit Android CreateButton API, Android IsReadyToPay API, Android LoadPaymentData API, Secure Payment Authentication (SPA), Web CreateButton API, Web IsReadyToPay API und Web LoadPaymentData API, das eine Mehrheit der Benutzer betrifft. Wir werden bis zum 16. September 2026, 15.20 Uhr UTC ein Update zur Verfügung stellen, in dem detailliert beschrieben wird, wann wir das Problem voraussichtlich lösen werden. Bitte beachten Sie, dass diese Auflösungszeit eine Schätzung ist und sich ändern kann. Die betroffenen Benutzer können auf Android CreateButton API, Android IsReadyToPay API, Android LoadPaymentData API, Secure Payment Authentication (SPA), Web CreateButton API, Web IsReadyToPay API und Web LoadPaymentData API zugreifen, sehen jedoch Fehlermeldungen, hohe Latenz und / oder anderes unerwartetes Verhalten. Weitere Informationen finden Sie unter: https://pay.google.com/status/incidents/gQJsjf662F7KwPyiNqav

2. 16. September 2026 um 17:01 UTCresolved

   Dieser Vorfall wurde behoben. Weitere Informationen finden Sie unter https://pay.google.com/status/incidents/gQJsjf662F7KwPyiNqav

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 26. Mai 2026 um 08:57 UTCresolved

   We observed a drop in Amazon order completion rates and investigated the issue. However, the issue is now resolved. Amazon orders are currently processing normally, and the error is no longer being observed.

1. 9. April 2026 um 20:04 UTCinvestigating

   We’re currently experiencing issues with some UPI transactions. Payments made using VPA handles such as @okhdfcbank, @okaxis, and @okybl via GPay and PhonePe may fail or be declined. Payments using other UPI apps or different VPA handles are working normally. Our partner banks are actively working to resolve this issue. We’ll share updates as soon as more information becomes available.

2. 9. April 2026 um 20:05 UTCidentified

   The issue has been identified.

3. 15. April 2026 um 18:37 UTCresolved

   This incident has been resolved.

1. 26. Februar 2026 um 22:32 UTCresolved

   During a routine maintenance release, from 12:25 pm PT to 02:00 pm PT, our system encountered an error where some buyer emails failed to be sent. The change has been reverted, and we can confirm buyer emails are successfully being sent.

1. 28. November 2025 um 14:41 UTCinvestigating

   We are experiencing degraded performance with checkout loading, including slow or failed loads, due to increased Black Friday traffic. Engineering is treating this as a critical issue and is actively investigating.

2. 28. November 2025 um 17:48 UTCinvestigating

   We are no longer seeing latency or failed checkout loads, but our engineering team is continuing to actively investigate the earlier performance degradation. We will provide updates as more information becomes available.”

3. 28. November 2025 um 22:52 UTCresolved

   Operations and services are back to normal.

1. 18. November 2025 um 14:24 UTCinvestigating

   Pix payments are currently unavailable due to an ongoing issue with CloudFlare (https://www.cloudflarestatus.com/). No other impact is known at this time, but we continue to monitor.

2. 18. November 2025 um 14:56 UTCresolved

   Our Engineers are not seeing any continuing impact. Ebanx confirmed on their status page that their systems are now functioning normally. Cloudflare has also confirmed that the issue is resolved and things are back to how it was pre-incident. We consider this issue resolved.

1. 20. Oktober 2025 um 19:06 UTCinvestigating

   We are currently experiencing delays in processing webhooks and auto-generated emails. Our team is working with Amazon Web Services (AWS) to identify the cause and restore normal performance as quickly as possible. Updates will be provided as we learn more.

2. 20. Oktober 2025 um 20:34 UTCmonitoring

   Emails have been successfully sent, though webhooks are still experiencing delays. We expect these delays to resolve, but unfortunately, we cannot provide an exact timeframe. Rebills are continuing to be processed and will require a few more hours to complete.

3. 20. Oktober 2025 um 21:45 UTCresolved

   Webhook latency is gradually returning to normal levels. All subscription rebills are currently processing, and we will continue to monitor the system for any further issues.

1. 20. Oktober 2025 um 07:34 UTCinvestigating

   Our cloud service provider is currently having issues with its service which is impacting our platform.

2. 20. Oktober 2025 um 07:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 20. Oktober 2025 um 08:28 UTCidentified

   We are currently experiencing an issue caused by an ongoing AWS outage that is impacting the FastSpring platform. As a result, sellers may be unable to log in to their FastSpring accounts, and buyer checkout experiences may also be affected on stores hosted through FastSpring. Our engineering team is actively monitoring the situation and working with AWS to restore full functionality as soon as possible. We will provide updates here as more information becomes available. Thank you for your patience and understanding.

4. 20. Oktober 2025 um 09:24 UTCidentified

   We continue to work with AWS to restore service

5. 20. Oktober 2025 um 10:01 UTCmonitoring

   AWS services are being restored, but there may be delays in buyer emails or webhooks. We continue to monitor the situation

6. 20. Oktober 2025 um 11:45 UTCmonitoring

   Email and webhook delivery continues to be impacted by the AWS incident. We will continue to monitor

7. 20. Oktober 2025 um 17:41 UTCresolved

   All services are operating normally, except for a delay in processing rebills. Our team is actively working to resolve this and ensure all affected transactions are completed as soon as possible.

1. 16. Oktober 2025 um 16:54 UTCinvestigating

   FastSpring has received alerts confirming that PayPal is down. We will continue to monitor and will update you with changes.

2. 16. Oktober 2025 um 17:33 UTCresolved

   We are no longer seeing the error in our logs and PayPal orders are completing successfully

1. 8. August 2025 um 20:13 UTCinvestigating

   As a precautionary measure, we are temporarily disabling Klarna due to a processor issue

2. 12. September 2025 um 18:39 UTCresolved

   This incident has been resolved.

1. 1. August 2025 um 14:37 UTCinvestigating

   Paypal is currently experiencing checkout issues. Please see https://www.paypal-status.com/incident/production for more information.

2. 1. August 2025 um 15:24 UTCresolved

   Paypal is reporting the incident as resolved, see https://www.paypal-status.com/history/production

1. 17. Juni 2025 um 17:04 UTCresolved

   On June 16th 2025 around 1350 PST our servers started experiencing degraded performance due to unusual traffic patterns. We identified the root cause and took actions to resolve the degradation, mitigating the symptoms around 1420 PST

1. 19. Februar 2025 um 19:33 UTCresolved

   Between 1:50 AM and 5:50 AM PT, we observed a decline in PayPal orders, preventing some customers from completing their transactions. The issue was caused by a system-related problem on PayPal's end. As of now, all orders are processing normally.

1. 11. Februar 2025 um 11:10 UTCinvestigating

   We are aware that some sellers are experiencing API rate limiting issues, which are disrupting day-to-day business operations. FastSpring is actively investigating this as a priority and working towards a resolution. We will provide updates as soon as more information becomes available.

2. 11. Februar 2025 um 11:49 UTCmonitoring

   We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience.

3. 11. Februar 2025 um 14:52 UTCresolved

   We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience.

1. 21. November 2024 um 13:02 UTCinvestigating

   PayPal appears to be down. We are investigating.

2. 21. November 2024 um 13:25 UTCresolved

   This issue has been resolved by PayPal.

1. 16. Oktober 2024 um 20:04 UTCinvestigating

   We are investigating the impact of a Paypal outage starting Oct 16, 17:35 UTC. You may also refer to Paypal's status page here - https://www.paypal-status.com/incident/production

2. 16. Oktober 2024 um 20:33 UTCmonitoring

   We are seeing signs of recovery. Paypal is reporting that they have mitigated the issue and are also seeing recovery. We will continue to monitor.

3. 16. Oktober 2024 um 21:10 UTCresolved

   We see consistent signs of recovery for Paypal orders. Payments are operational.