50 Fastspring incidents · Oktober 2021 — official updates, affected components, duration and resolution details.
We observed a drop in Amazon order completion rates and investigated the issue. However, the issue is now resolved. Amazon orders are currently processing normally, and the error is no longer being observed.
We’re currently experiencing issues with some UPI transactions. Payments made using VPA handles such as @okhdfcbank, @okaxis, and @okybl via GPay and PhonePe may fail or be declined. Payments using other UPI apps or different VPA handles are working normally. Our partner banks are actively working to resolve this issue. We’ll share updates as soon as more information becomes available.
The issue has been identified.
This incident has been resolved.
During a routine maintenance release, from 12:25 pm PT to 02:00 pm PT, our system encountered an error where some buyer emails failed to be sent. The change has been reverted, and we can confirm buyer emails are successfully being sent.
We are experiencing degraded performance with checkout loading, including slow or failed loads, due to increased Black Friday traffic. Engineering is treating this as a critical issue and is actively investigating.
We are no longer seeing latency or failed checkout loads, but our engineering team is continuing to actively investigate the earlier performance degradation. We will provide updates as more information becomes available.”
Operations and services are back to normal.
Pix payments are currently unavailable due to an ongoing issue with CloudFlare (https://www.cloudflarestatus.com/). No other impact is known at this time, but we continue to monitor.
Our Engineers are not seeing any continuing impact. Ebanx confirmed on their status page that their systems are now functioning normally. Cloudflare has also confirmed that the issue is resolved and things are back to how it was pre-incident. We consider this issue resolved.
We are currently experiencing delays in processing webhooks and auto-generated emails. Our team is working with Amazon Web Services (AWS) to identify the cause and restore normal performance as quickly as possible. Updates will be provided as we learn more.
Emails have been successfully sent, though webhooks are still experiencing delays. We expect these delays to resolve, but unfortunately, we cannot provide an exact timeframe. Rebills are continuing to be processed and will require a few more hours to complete.
Webhook latency is gradually returning to normal levels. All subscription rebills are currently processing, and we will continue to monitor the system for any further issues.
Our cloud service provider is currently having issues with its service which is impacting our platform.
We are continuing to investigate this issue.
We are currently experiencing an issue caused by an ongoing AWS outage that is impacting the FastSpring platform. As a result, sellers may be unable to log in to their FastSpring accounts, and buyer checkout experiences may also be affected on stores hosted through FastSpring. Our engineering team is actively monitoring the situation and working with AWS to restore full functionality as soon as possible. We will provide updates here as more information becomes available. Thank you for your patience and understanding.
We continue to work with AWS to restore service
AWS services are being restored, but there may be delays in buyer emails or webhooks. We continue to monitor the situation
Email and webhook delivery continues to be impacted by the AWS incident. We will continue to monitor
All services are operating normally, except for a delay in processing rebills. Our team is actively working to resolve this and ensure all affected transactions are completed as soon as possible.
FastSpring has received alerts confirming that PayPal is down. We will continue to monitor and will update you with changes.
We are no longer seeing the error in our logs and PayPal orders are completing successfully
As a precautionary measure, we are temporarily disabling Klarna due to a processor issue
This incident has been resolved.
Paypal is currently experiencing checkout issues. Please see https://www.paypal-status.com/incident/production for more information.
Paypal is reporting the incident as resolved, see https://www.paypal-status.com/history/production
On June 16th 2025 around 1350 PST our servers started experiencing degraded performance due to unusual traffic patterns. We identified the root cause and took actions to resolve the degradation, mitigating the symptoms around 1420 PST
Between 1:50 AM and 5:50 AM PT, we observed a decline in PayPal orders, preventing some customers from completing their transactions. The issue was caused by a system-related problem on PayPal's end. As of now, all orders are processing normally.
We are aware that some sellers are experiencing API rate limiting issues, which are disrupting day-to-day business operations. FastSpring is actively investigating this as a priority and working towards a resolution. We will provide updates as soon as more information becomes available.
We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience.
We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience.
PayPal appears to be down. We are investigating.
This issue has been resolved by PayPal.
We are investigating the impact of a Paypal outage starting Oct 16, 17:35 UTC. You may also refer to Paypal's status page here - https://www.paypal-status.com/incident/production
We are seeing signs of recovery. Paypal is reporting that they have mitigated the issue and are also seeing recovery. We will continue to monitor.
We see consistent signs of recovery for Paypal orders. Payments are operational.
We have encountered challenges with some buyers purchasing with Google Pay on mobile devices in India. To ensure an optimal buyer experience, we have disabled Google Pay in India; however, this is isolated to new transactions and should not affect any active subscriptions purchased using Google pay from India prior to the current challenge.
Further investigation revealed that KakaoPay has been disabled by our Payment Service Provider. We are working with them on the future course of action.
In light of recent global news regarding wallet data, we are working with our partners to validate and certify our Kakao Pay offering, therefore we have disabled the payment method until further notice.
We have a number of reports of Credit Cards not being presented a payment option for customer on Classic stores only
This incident has been resolved
Increased load times have been reported on Contextual Stores as of 09:00 UTC. We are currently investigating the cause of this issue and will keep this page updated.
The incident has been resolved with no further issues observed since 9:30 UTC. Our team is continuing to monitor the situation closely, and we will keep the status page updated with any additional information.
This incident has been resolved.
Between 18:11 UTC - 18:23 UTC, as part of our deployment, we noticed a brief interruption to payment collection from buyers. This has been restored.