Störungsverlauf von Flowroute

1. 27. Juli 2026 um 14:22 UTCinvestigating

   Wir untersuchen derzeit Berichte über Ausfälle bei eingehenden gebührenfreien Anrufen.

2. 27. Juli 2026 um 14:40 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird implementiert.

3. 27. Juli 2026 um 14:42 UTCmonitoring

   Ein Fix wurde implementiert und unsere ersten Tests zeigen, dass er behoben ist. Wir beobachten die Ergebnisse weiterhin.

4. 27. Juli 2026 um 15:51 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 14. Mai 2026 um 15:45 UTCinvestigating

   We are investigating reports of intermittent inbound call failures to Toll Free numbers.

2. 14. Mai 2026 um 15:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14. Mai 2026 um 15:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14. Mai 2026 um 16:55 UTCresolved

   This incident has been resolved.

1. 3. März 2026 um 15:15 UTCinvestigating

   We are currently investigating intermittent outbound one way audio.

2. 3. März 2026 um 15:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3. März 2026 um 17:20 UTCresolved

   This issue has been fully resolved

1. 11. Februar 2026 um 19:53 UTCinvestigating

   We are currently investigating delays with our CDR exports in both the Manage portal and CDR export APIs.

2. 13. Februar 2026 um 20:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17. Februar 2026 um 19:00 UTCinvestigating

   We are currently investigating new delays with our CDR exports.

4. 19. Februar 2026 um 17:23 UTCresolved

   This incident has been resolved.

1. 23. Juli 2025 um 16:27 UTCidentified

   The Manage Portal is currently inaccessible. Our Dev team is aware and working to implement a fix. Call traffic across the network is working as normal.

2. 23. Juli 2025 um 18:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23. Juli 2025 um 20:16 UTCresolved

   This incident has been resolved.

1. 1. Juli 2025 um 15:37 UTCidentified

   3CX customers are experiencing issues with some outbound calls due to Private IP addresses in the SIP headers. Some outbound carriers are no longer accepting traffic from Private IP addresses. 3CX has pushed an update for v20 update 6 that allows customers to update to a new 3CX Flowroute template and adjust the Via Header IP address to the Public IP address. This can be done by selecting the new template and navigating to the “Voice and Chat” tab, enabling the “Public IP in VIA Header” setting, entering your public IP address.

2. 1. Juli 2025 um 18:41 UTCresolved

   This incident has been resolved.

1. 23. Juni 2025 um 18:37 UTCidentified

   One of Flowroutes Partner Carriers is having issues with outbound calling. This may affect outbound calling intermittently to certain domestic destinations. We will update as we receive updates.

2. 23. Juni 2025 um 19:17 UTCidentified

   Our Partner Carrier reports they have identified the issues and are putting a fix in place.

3. 23. Juni 2025 um 21:13 UTCidentified

   Our partner carrier reports they are continuing to work on a fix for this issue.

4. 23. Juni 2025 um 22:17 UTCmonitoring

   Our Partner has implemented a fix and the network is being monitored.

5. 23. Juni 2025 um 23:58 UTCresolved

   This incident has been resolved.

1. 25. Februar 2025 um 18:42 UTCinvestigating

   We are looking into reports of inbound SMS/MMS that are being rejected when handed off to 3CX webhooks.

2. 25. Februar 2025 um 19:54 UTCinvestigating

   We have reached out to the 3CX Team for investigation and will update this event as new information becomes available. At this time only 3CX webhooks are experiencing failures.

3. 26. Februar 2025 um 15:56 UTCinvestigating

   We are still actively working on the issues with failed SMS/MMS handoffs to 3CX Webhooks. Our in-house development team has been notified and is currently investigating the matter further. Additionally, we have provided updates to 3CX, as other customers not using 3CX PBX systems are not experiencing any issues with SMS/MMS handoffs. At this time, it appears the issue is only affecting 3CX PBX systems. We will provide an update as soon as we have more information.

4. 26. Februar 2025 um 18:43 UTCmonitoring

   We are receiving reports of completing messages through 3CX. We are continuing to work with them to ensure the issue is resolved.

5. 27. Februar 2025 um 16:12 UTCresolved

   This incident has been resolved.

1. 15. Februar 2025 um 00:44 UTCinvestigating

   Peering networks connecting traffic to local Canadian services have reported an outage with their network. They are aware of the issue and have deployed resources to investigate.

2. 15. Februar 2025 um 01:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15. Februar 2025 um 03:43 UTCresolved

   This incident has been resolved.

1. 15. Januar 2025 um 16:11 UTCinvestigating

   We are actively collaborating with our peer networks to resolve the intermittent inbound call failures impacting AT&T customers, particularly in Southeast Florida, including the Miami and Melbourne areas. This issue appears to be localized to this region. We will continue to monitor the situation closely and provide updates as new information becomes available.

2. 15. Januar 2025 um 19:32 UTCinvestigating

   We are continuing to work with our peer networks to address this issue.

3. 15. Januar 2025 um 19:49 UTCidentified

   Our peer networks have identified the issue and are working on a fix.

4. 15. Januar 2025 um 21:04 UTCmonitoring

   A fix has been implemented by the upstream carrier, and we are currently monitoring the results.

5. 15. Januar 2025 um 22:22 UTCresolved

   This incident has been resolved.

1. 14. Januar 2025 um 15:01 UTCinvestigating

   We are actively working with our peer networks to address the intermittent inbound call failures affecting AT&T customers, specifically in Southeast Florida, including the Miami and Melbourne areas. This issue appears to be localized to that region. We will continue to monitor the situation and provide updates as we receive them.

2. 14. Januar 2025 um 16:00 UTCinvestigating

   We are continuing to work with our peer networks to address this issue.

3. 14. Januar 2025 um 17:04 UTCidentified

   Our peer networks have identified the issue and are working on a fix.

4. 14. Januar 2025 um 18:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 14. Januar 2025 um 19:48 UTCresolved

   This incident has been resolved.

1. 27. September 2024 um 17:14 UTCinvestigating

   We are investigating intermittent inbound call failures in the Dallas TX LATA 552.

2. 27. September 2024 um 19:20 UTCinvestigating

   We are continuing to work with our peer networks to investigate this issue.

3. 27. September 2024 um 19:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27. September 2024 um 21:52 UTCresolved

   This incident has been resolved.

1. 10. September 2024 um 21:32 UTCinvestigating

   We are currently investigating an issue with the Flowroute Manage Portal providing 500 errors.

2. 10. September 2024 um 21:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10. September 2024 um 23:13 UTCresolved

   This incident has been resolved.

1. 18. Juli 2024 um 17:01 UTCinvestigating

   We are currently investigating an issue with receiving email to [email protected].

2. 18. Juli 2024 um 17:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18. Juli 2024 um 19:28 UTCresolved

   This incident has been resolved.

1. 27. Juni 2024 um 19:39 UTCinvestigating

   We are working with internal teams to identify an issue with the Flowroute support number 18553569768 that is providing a busy signal on inbound calls.

2. 27. Juni 2024 um 20:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28. Juni 2024 um 00:44 UTCresolved

   This incident has been resolved.

1. 17. Januar 2024 um 21:31 UTCinvestigating

   Emergency Service Partners are currently investigating an issue that is preventing E911 profile requests from provisioning/updating. This does NOT impact 911 call routing.

2. 17. Januar 2024 um 22:42 UTCresolved

   This incident has been resolved.

1. 9. Januar 2024 um 22:12 UTCinvestigating

   We are currently investigating an issue with our ticketing system and are unable to send outbound email.

2. 10. Januar 2024 um 00:14 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10. Januar 2024 um 03:00 UTCmonitoring

   Email sending from our ticketing system has been restored. We will continue to monitor the situation.

4. 11. Januar 2024 um 13:42 UTCresolved

   This incident has been resolved.

1. 11. Dezember 2023 um 21:53 UTCidentified

   We have been made aware of inbound calls failing to reach our network from AT&T due to a fiber cut in the Florida area. We are receiving updates from peering networks that are monitoring the situation and will provide an update here once we see movement on the matter.

2. 12. Dezember 2023 um 17:34 UTCresolved

   This incident has been resolved.

1. 8. November 2023 um 16:56 UTCinvestigating

   We are reviewing the incident from yesterday where multiple Auto-Replenishments had been triggered and are working to understand the full scope of the event. We will provide further updates as we collect more information.

2. 8. November 2023 um 23:00 UTCidentified

   Our team is still investigating the full scope of this event. We expect to be reverting associated auto-replenishment charges that were triggered within the next 48 hours. Those reverted charges may take several business days for the reversal of those transactions to be visible on credit card reports. We thank you for your patience with this as we look to correct the issue that was experienced.

3. 9. November 2023 um 18:18 UTCresolved

   Our team has reinstated Auto-Replenishments and reverted the erroneous charges for applicable accounts. This incident did NOT affect all accounts. Email notifications have been sent to those accounts that will be receiving refunds. Please allow 5-7 business days for those transactions to be reflected on bank statements.

1. 7. November 2023 um 23:54 UTCinvestigating

   We are currently investigating an issue where duplicate auto-replenishment emails are being triggered.

2. 8. November 2023 um 00:59 UTCmonitoring

   Our team has implemented a fix to prevent further auto-replenishment notification triggers. We are monitoring and will provide more updates as they become available.

3. 8. November 2023 um 04:50 UTCresolved

   Operations have returned to normal.