Störungsverlauf von Form3

1. 20. Oktober 2026 um 10:48 UTCmonitoring

   Von 06:01 UTC erlebte Form3 einen Einfluss auf den britischen Instant-Service. Wir haben das Problem untersucht und können einen kurzen Anstieg der Bearbeitungszeiten zwischen 06:01 - 06:07 UTC bestätigen. Dies war auf einen Vorfall mit Cloud-Anbietern zurückzuführen, den wir derzeit überwachen, um sicherzustellen, dass es keine weiteren Auswirkungen gibt. Weitere Einzelheiten werden zu gegebener Zeit im Postmortem angegeben.

2. 20. Oktober 2026 um 13:13 UTCmonitoring

   Während der Cloud-Anbieter Wiederherstellungsmaßnahmen implementierte, beobachteten wir einen weiteren kurzen Anstieg der Bearbeitungszeiten für Form3 – UK Instant und einen kurzen Anstieg der Eintrittszeiten für Form3 – SEPA Instant. Form3 überwacht die Situation weiterhin, während der Cloud-Provider an einem permanenten Fix arbeitet.

3. 20. Oktober 2026 um 14:54 UTCresolved

   Der Vorfall mit Cloud-Anbietern wurde ab 13:00 Uhr UTC behoben Wir haben nach einem Überwachungszeitraum bestätigt, dass der Dienst zur normalen Verarbeitung zurückgekehrt ist und keine weitere Verschlechterung beobachtet wurde. Weitere Einzelheiten werden zu gegebener Zeit im Postmortem angegeben.

4. 21. Oktober 2026 um 14:20 UTCpostmortem

   Am Dienstag, den 20. Oktober, erlebte Form3 zwei kurze Bearbeitungsverzögerungen, die sich auf die Dienste Form3 UK Instant und Form3 SEPA Instant auswirkten: * 06:01-06:07 UTC 12:57–12:59 UTC Die Verzögerungen wurden durch einen Vorfall verursacht, der einen unserer Cloud-Anbieter betrifft. Der Anbieter löste das zugrunde liegende Infrastrukturproblem um 15:41 UTC. Nach der Wiederherstellung und der fortgesetzten Überwachung bestätigte unser Incident Response Team, dass sich die Dienste wieder normalisiert hatten und dass es keine anhaltenden Auswirkungen auf die Kunden gab.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 6. Oktober 2026 um 20:12 UTCresolved

   Zwischen 18:22-18:30 UTC und 18:33-18:43 UTC erlebte Form3 eine Service-Degradation, die mehrere Dienste betraf. Während dieser Zeit haben einige Kunden möglicherweise eine erhöhte Latenz bei den betroffenen Diensten erlebt. Das Problem ist nun gelöst, und nach einer Zeit der Überwachung haben wir bestätigt, dass es keine anhaltenden Auswirkungen gibt. Wir führen eine vollständige Überprüfung des Vorfalls durch und werden zu gegebener Zeit weitere Details mitteilen.

2. 8. Oktober 2026 um 07:06 UTCpostmortem

   Am Dienstag, den 6. Oktober, beobachtete Form3 eine Verschlechterung der Zahl der Dienste zwischen 18:22-18:30 UTC und 18:33-18:43 UTC. Das Problem wurde von unserem Drittanbieter behoben, und nach einer gewissen Zeit der Überwachung hat unser Incident Response Team bestätigt, dass es keine anhaltenden Auswirkungen gibt. Weitere Einzelheiten werden zu gegebener Zeit im Postmortem angegeben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 30. September 2026 um 10:07 UTCinvestigating

   Form3 ist sich der Leistungsminderung des Form3 - SEPA Instant-Dienstes bewusst. Der Systemanbieter hat bestätigt, dass das Problem bei einem vorgelagerten Teilnehmer liegt. Wir arbeiten weiterhin mit dem Systemanbieter zusammen und werden, wenn verfügbar, ein weiteres Update bereitstellen.

2. 30. September 2026 um 10:23 UTCresolved

   Nach einem Überwachungszeitraum können wir bestätigen, dass der Dienst zur normalen Verarbeitung zurückgekehrt ist und keine weitere Verschlechterung beobachtet wurde. Weitere Einzelheiten werden zu gegebener Zeit im Postmortem angegeben.

3. 30. September 2026 um 10:24 UTCpostmortem

   Am Mittwoch, den 30. September, erlebte Form3 eine Verschlechterung des Form3 - SEPA Instant-Dienstes, wobei die ausgehende Zahlungsabwicklung zwischen 09:04 und 09:55 UTC betroffen war. Das EBA-Clearing bestätigte, dass das Problem von einem vorgelagerten Teilnehmer stammte. Nach einem Überwachungszeitraum bestätigte Form3, dass Zahlungen wie erwartet verarbeitet werden.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 27. September 2026 um 06:55 UTCresolved

   Zwischen 06:34 : 06:40 UTC Form3 beobachtet Leistung Verschlechterung der FPS Instant Service. Wir haben nach einer Überwachungsperiode bestätigt, dass der Dienst zur normalen Verarbeitung zurückgekehrt ist und keine weitere Verschlechterung beobachtet wurde.

2. 28. September 2026 um 08:27 UTCpostmortem

   Am Sonntag, den 27. September, erlebte Form3 eine Verschlechterung des Form3 - UK Instant Service. Formular3 identifizierte ein Problem, das zu einer verzögerten Zahlungsabwicklung zwischen 06:34 und 06:40 UTC führte. Nach einem Überwachungszeitraum wurde bestätigt, dass die Zahlungen wie erwartet abgewickelt wurden.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 1. September 2026 um 13:05 UTCinvestigating

   Form3 untersucht eine Leistungsminderung des Form3 - SEPA Instant-Dienstes. Die Untersuchungen laufen und ein Update wird bereitgestellt, sobald weitere Informationen verfügbar sind.

2. 1. September 2026 um 13:21 UTCinvestigating

   Der Systemanbieter hat bestätigt, dass das Problem bei einem vorgelagerten Teilnehmer liegt. Wir arbeiten weiterhin mit dem Systemanbieter zusammen und werden, wenn verfügbar, ein weiteres Update bereitstellen.

3. 1. September 2026 um 13:21 UTCresolved

   Nach einem Überwachungszeitraum können wir bestätigen, dass der Dienst zur normalen Verarbeitung zurückgekehrt ist und keine weitere Verschlechterung beobachtet wurde. Weitere Einzelheiten werden zu gegebener Zeit im Postmortem angegeben.

4. 1. September 2026 um 13:27 UTCpostmortem

   Am Dienstag, dem 1. September, erlebte Form3 eine Verschlechterung des Form3 - SEPA Instant-Service, wobei die Zahlungsabwicklung zwischen 12:22 und 13:11 UTC betroffen war. Das EBA-Clearing bestätigte, dass das Problem von einem vorgelagerten Teilnehmer stammte. Nach einem Überwachungszeitraum bestätigte Form3, dass die Zahlungen wie erwartet abgewickelt wurden.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 12. August 2026 um 17:11 UTCinvestigating

   Form3 untersucht eine Leistungsminderung des Form3 - SEPA Instant Service. Die Untersuchungen laufen und ein Update wird bereitgestellt, sobald weitere Informationen verfügbar sind.

2. 12. August 2026 um 17:24 UTCidentified

   We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

3. 12. August 2026 um 18:20 UTCresolved

   The Scheme Provider has confirmed the issue has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 13. August 2026 um 10:41 UTCpostmortem

   On Wednesday 12th, August, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 17:23 - 18:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 8. Juli 2026 um 23:53 UTCresolved

   Between 21:16 and 21:33 UTC, Form3 experienced a service degradation affecting multiple services. During this time, some customers may have experienced increased latency across the impacted services. The issue has now been resolved, and after a period of monitoring we have confirmed there is no ongoing impact. We are conducting a full review of the incident and will share further details in due course.

2. 9. Juli 2026 um 10:34 UTCpostmortem

   On Wednesday 8th July, Form3 observed degradation to multiple services between 21:16-21:33 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 29. Juni 2026 um 11:12 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 29. Juni 2026 um 11:34 UTCmonitoring

   A fix has been implemented by our third party provider and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.

3. 29. Juni 2026 um 12:43 UTCresolved

   The issue affecting the Form3 - Metrics Service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 30. Juni 2026 um 10:52 UTCpostmortem

   On Monday 29th June, Form3 observed degradation to the Form3 Metrics API service between 10:58 - 11:31 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 19. Mai 2026 um 11:57 UTCidentified

   We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

2. 19. Mai 2026 um 12:14 UTCmonitoring

   Scheme have confirmed that a fix has been applied and are now in a period of monitoring. Impacted customers should now see that normal processing has resumed on the SEPA Instant service.

3. 19. Mai 2026 um 14:40 UTCinvestigating

   Scheme has advised that the fix applied has not resolved the issue. Our teams remain engaged with the scheme, who are continuing their investigation and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

4. 19. Mai 2026 um 17:00 UTCidentified

   Scheme have scheduled a maintenance window at 22:30 UTC this evening in an effort to restore service. Form3 will continue to liaise closely with the scheme and will provide further updates following the maintenance activity as more information becomes available.

5. 20. Mai 2026 um 01:12 UTCresolved

   Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 00:30 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

6. 20. Mai 2026 um 07:13 UTCpostmortem

   On Tuesday 19th May, Form3 were alerted to impact on the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing and performed an change overnight which has resolved the issue. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

1. 17. Mai 2026 um 10:24 UTCinvestigating

   Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 17. Mai 2026 um 12:22 UTCidentified

   We are currently experiencing an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

3. 17. Mai 2026 um 13:10 UTCresolved

   Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 12:26 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

4. 18. Mai 2026 um 13:22 UTCpostmortem

   On Sunday 17th May, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 08:00 and 12:26 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 18. April 2026 um 20:18 UTCinvestigating

   We are currently investigating an issue on the Form3 - SEPA Instant service which is impacting some inbound and outbound payments.

2. 18. April 2026 um 20:23 UTCidentified

   Scheme (external to Form3) have identified an issue and are working on a resolution. We will post an update once more information becomes available from them.

3. 18. April 2026 um 21:26 UTCidentified

   We are still awaiting for Scheme (external to Form3) to fix the issue. We will post an update once more information becomes available from them.

4. 18. April 2026 um 22:22 UTCresolved

   The issue affecting Form3 - SEPA Instant service has been resolved. We have received confirmation from the Scheme that the issue has been resolved. Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 20. April 2026 um 08:14 UTCpostmortem

   On Saturday 18th April, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 19:46 and 22:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 1. April 2026 um 10:14 UTCinvestigating

   Form3 are investigating a service degradation on the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1. April 2026 um 10:22 UTCmonitoring

   We are working with our third-party provider who have implemented a fix. Impacted customers should now observe that normal processing has resumed on the Form3 Metrics service. We will provide an update on resolution in due course.

3. 1. April 2026 um 10:29 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved as of 10:14 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 1. April 2026 um 11:05 UTCpostmortem

   On Wednesday 1st April, Form3 observed degradation to the Form3 Metrics API service between 09:56 and 10:14 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 1. März 2026 um 15:55 UTCinvestigating

   Form3 are investigating a service degradation on the Form3 - Metrics service that began at circa 14:40 UTC. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1. März 2026 um 16:03 UTCmonitoring

   A fix has now been implemented and we are continuing to monitor the situation closely. Impacted customers should see that performance has returned to normal within the Form3 Metrics service. We will continue to monitor the service and provide further updates if necessary.

3. 1. März 2026 um 16:11 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 2. März 2026 um 11:55 UTCpostmortem

   On Sunday 1st March, Form3 observed degradation to the Form3 Metrics API service between 14:40 and 15:45 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 10. Dezember 2025 um 21:33 UTCinvestigating

   Form3 are investigating a major outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 10. Dezember 2025 um 22:11 UTCidentified

   We are working with our 3rd Party Provider to resolve the issue as a priority. We will post an update as soon as more information becomes available.

3. 10. Dezember 2025 um 22:54 UTCmonitoring

   A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will continue to monitor and update accordingly.

4. 10. Dezember 2025 um 23:30 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 15. Dezember 2025 um 16:34 UTCpostmortem

   On Wednesday 10th December, Form3 observed a degradation to the Form3 Metrics API service between 19:00 and 20:30 UTC, followed by a full outage of the service between 20:30 and 22:48 UTC. The issue was resolved as of 22:48 UTC and after a period of monitoring, our Incident Response Team confirmed there was no further impact. Additional details will be provided in the postmortem in due course.

1. 25. August 2025 um 15:02 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 25. August 2025 um 15:45 UTCinvestigating

   We continue to investigate the degradation to the Form3 - SEPA Instant service. This is impacting Admissions only, there is no impact to Submissions.

3. 25. August 2025 um 16:14 UTCmonitoring

   We can confirm service has returned to normal processing and no further impact. We continue to monitor the service to ensure no further degradation is observed.

4. 25. August 2025 um 16:27 UTCresolved

   The issue affecting Form3 - SEPA Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 26. August 2025 um 11:29 UTCpostmortem

   Following further analysis, we can confirm that the Form3 - SEPA Instant Service was unaffected. The issue observed was related to a customer owned incident.

1. 1. August 2025 um 14:11 UTCinvestigating

   Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1. August 2025 um 14:42 UTCmonitoring

   EBA Clearing have confirmed that they are investigating an issue that is causing a degradation to the SEPA Instant service and restoration work is ongoing. We are monitoring the situation and will provide more information as details are provided.

3. 1. August 2025 um 14:55 UTCresolved

   The issue affecting SEPA Instant service has been resolved as of 14:20 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 4. August 2025 um 11:03 UTCpostmortem

   On Thursday 1st August, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 13:30 and 14:20 UTC Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 28. Juli 2025 um 18:15 UTCinvestigating

   Form3 are investigating a outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 28. Juli 2025 um 20:01 UTCmonitoring

   A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.

3. 28. Juli 2025 um 20:08 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved as of 19:53 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 29. Juli 2025 um 06:59 UTCpostmortem

   On Monday 28th July, Form3 observed an outage to the Form3 Metrics API service between 17:29 and 19:53 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 20. Juni 2025 um 12:12 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - UK Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 20. Juni 2025 um 12:40 UTCidentified

   We have identified the issue, and are working on the fix as a priority. Investigations are ongoing and an update will be provided as soon as more information becomes available.

3. 20. Juni 2025 um 12:49 UTCresolved

   The issue affecting Form3 - UK Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 24. Juni 2025 um 13:19 UTCpostmortem

   Between 11:47 - 12:29 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 31. Dezember 2024 um 06:00 UTCresolved

   Between 01:57:20 and 02:02:55 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

2. 2. Januar 2025 um 11:56 UTCpostmortem

   On Tuesday 31st December, Form3 were alerted to a degradation on the Form3 UK Instant service impacting inbound and outbound payment processing from 01:57 UTC. Service was restored without any intervention as of 02:02 UTC, when it was confirmed that inbound and outbound payment processing had returned to the expected levels. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.

1. 1. Oktober 2024 um 00:56 UTCmonitoring

   From 00:21 - 00:23 UTC, Form3 experienced an impact to the Form3 - UK Instant service. We are investigating the issue.

2. 1. Oktober 2024 um 01:44 UTCresolved

   Form3 saw delays to inbound and outbound processing in the impact window. This incident is resolved.

3. 1. Oktober 2024 um 07:50 UTCpostmortem

   On Tuesday 1st October, Form3 observed a degradation to the Form3 UK Instant service causing latency to inbound and outbound processing from 00:21 UTC. Usual payment processing resumed from 00:23 UTC for Form3 - UK Instant Direct \(IRE & LON\) and 00:26 UTC for Form3 - UK Instant \(Direct MQ & WS\) without any manual intervention. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.