Störungsverlauf von Getfeedback

1. 21. Oktober 2026 um 15:56 UTCinvestigating

   Wir haben unseren GetFeedback-Service vorübergehend offline genommen, um dringende vorbeugende Sicherheitswartungen durchzuführen. Bitte beachten Sie, dass es keine Hinweise auf eine Sicherheitsverletzung oder einen Kompromiss mit unseren Systemen gibt. Wir ergreifen diese Maßnahmen proaktiv als Präventivmaßnahme, um den vollen Schutz unserer Infrastruktur und Kundendaten zu gewährleisten. Unsere Engineering- und Sicherheitsteams wenden aktiv die notwendigen Updates an und testen den Service. Wir erwarten, GetFeedback wieder online zu bringen, sobald die Wartung abgeschlossen ist. Vielen Dank für Ihre Geduld und Ihr Verständnis.

2. 21. Oktober 2026 um 15:56 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 21. Oktober 2026 um 23:10 UTCmonitoring

   GetFeedback ist wieder online. Wir haben die vorbeugende Sicherheitswartung abgeschlossen und die erforderlichen Schutzmaßnahmen getroffen. Wir sehen keine Hinweise auf eine Sicherheitsverletzung oder eine Kompromittierung von Kundendaten. Wir werden weiter genau hinschauen.

4. 21. Oktober 2026 um 23:17 UTCresolved

   Der Vorfall ist gelöst. GetFeedback ist wieder online. Wir haben die vorbeugende Sicherheitswartung abgeschlossen und die erforderlichen Schutzmaßnahmen getroffen. Wir sehen keine Hinweise auf eine Sicherheitsverletzung oder eine Kompromittierung von Kundendaten.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 14. Juli 2026 um 19:15 UTCinvestigating

   Dieses Problem verhindert, dass Kunden einen Live-Agenten erreichen oder einen E-Mail-Supportfall einreichen. Benutzer sehen "Es gab Probleme bei der Verbindung zum Support". Bitte versuchen Sie es später noch einmal" oder "Es gab ein technisches Problem, das Sie mit unserem Support-Team verbindet. Bitte versuchen Sie es später noch einmal. Wir sind uns dessen bewusst und untersuchen es.

2. 14. Juli 2026 um 19:58 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird implementiert.

3. 14. Juli 2026 um 20:00 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

4. 14. Juli 2026 um 20:06 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 18. Februar 2026 um 01:33 UTCinvestigating

   We are currently investigating this issue.

2. 18. Februar 2026 um 02:03 UTCidentified

   The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA. Notably, respondents should still be able to access and complete GetFeedback surveys.

3. 18. Februar 2026 um 02:45 UTCmonitoring

   GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident.

4. 18. Februar 2026 um 03:15 UTCresolved

   This incident has been resolved.

1. 26. November 2025 um 17:23 UTCinvestigating

   Currently investigating this issue where responses entered for Checkbox questions via In-Page Widgets are not being gathered.

2. 26. November 2025 um 19:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26. November 2025 um 21:34 UTCresolved

   This incident has been resolved. If you still face issues, please re-save your widget and try again.

1. 20. Oktober 2025 um 16:24 UTCmonitoring

   Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

2. 20. Oktober 2025 um 19:34 UTCresolved

   This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

1. 29. September 2025 um 23:14 UTCresolved

   From around 2:18pm - 2:52pm (PST) today, there was a site issue impacting GetFeedback Direct Analytics where users might be unable to view survey responses on their dashboards during this period. This is now resolved.

1. 14. August 2025 um 15:15 UTCinvestigating

   We are currently investigating an issue impacting GetFeedback Digital.

2. 14. August 2025 um 15:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 14. August 2025 um 18:31 UTCresolved

   This incident has been resolved.

1. 10. Juni 2025 um 11:26 UTCinvestigating

   Some users are unable to login to GetFeedback Direct. We are currently investigating this issue.

2. 10. Juni 2025 um 11:44 UTCidentified

   This issue is being caused by an outage with one of our downstream providers.

3. 10. Juni 2025 um 23:08 UTCmonitoring

   We have started to see some recovery in services with our provider. Please try logging in again. We'll continue to monitor the situation and update accordingly.

4. 11. Juni 2025 um 01:04 UTCresolved

   This incident has been resolved.

1. 20. Februar 2025 um 04:20 UTCmonitoring

   http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved.

2. 20. Februar 2025 um 17:25 UTCresolved

   This issue has been resolved.

1. 15. Januar 2025 um 16:19 UTCresolved

   We experienced a issue where GetFeedback was unreachable. This issue is now resolved

1. 4. Dezember 2024 um 04:53 UTCinvestigating

   We are currently investigating this issue.

2. 4. Dezember 2024 um 04:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4. Dezember 2024 um 05:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4. Dezember 2024 um 05:29 UTCresolved

   This incident has been resolved.

1. 29. August 2024 um 18:49 UTCidentified

   We're currently experiencing issues with the dashboards loading for GetFeedback Direct. Users won't be able to view responses on their dashboards at this time.

2. 29. August 2024 um 19:15 UTCresolved

   This issue has been resolved. Dashboards and survey responses are now loading.

1. 13. August 2024 um 18:41 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 13. August 2024 um 18:51 UTCresolved

   This incident has been resolved.

1. 6. August 2024 um 15:30 UTCinvestigating

   We are currently investigating the issue. Status will be updated accordingly pending investigation.

2. 7. August 2024 um 15:18 UTCresolved

   This incident has been resolved.

1. 30. Juli 2024 um 17:45 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 30. Juli 2024 um 19:09 UTCresolved

   The issue has been resolved.

1. 23. Juli 2024 um 18:04 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 23. Juli 2024 um 21:39 UTCresolved

   The issue has been resolved and results are available to view.

1. 4. Juli 2024 um 14:17 UTCinvestigating

   We are currently investigating this issue.

2. 4. Juli 2024 um 15:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5. Juli 2024 um 10:51 UTCresolved

   This incident has been resolved. Web campaigns are displaying again without any errors.

1. 3. Juli 2024 um 19:09 UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 3. Juli 2024 um 19:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 3. Juli 2024 um 20:07 UTCresolved

   This incident has been resolved.

1. 2. Juli 2024 um 16:21 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2. Juli 2024 um 17:41 UTCidentified

   Users unable to view survey responses on their dashboards during this period

3. 2. Juli 2024 um 17:46 UTCmonitoring

   Some data has been restored and is now available to view. Engineering is actively working towards remediation and resolution to the issue.

4. 2. Juli 2024 um 19:02 UTCresolved

   All data is restored.

1. 17. Juni 2024 um 12:22 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 17. Juni 2024 um 18:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 17. Juni 2024 um 18:45 UTCresolved

   This incident has been resolved and results are now loading in the GetFeedback platform.