Störungsverlauf von Gong

1. 4. August 2026 um 00:30 UTCinvestigating

   Wir untersuchen derzeit Verbindungsfehler, die Kunden betreffen, die die MCP-Integration von Gong verwenden (einschließlich Claude und anderer MCP-kompatibler Clients).

2. 4. August 2026 um 01:29 UTCidentified

   Wir haben das Problem identifiziert, das die MCP-Integration von Gong betrifft. Kunden, die Gongs MCP-Integration verwenden (einschließlich Claude und anderer MCP-kompatibler Clients), können Verbindungsfehler und fehlgeschlagene Tool-Call-Anfragen feststellen. Wir arbeiten derzeit an der Bereitstellung eines Fixes und werden ein weiteres Update bereitstellen, sobald weitere Informationen verfügbar sind.

3. 4. August 2026 um 03:29 UTCresolved

   The issue affecting Gong's MCP integration has been resolved, and all connection routing functionality has returned to normal operations.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 27. Juli 2026 um 08:46 UTCinvestigating

   Wir untersuchen derzeit ein Problem, das den Zugang zur Gong-Anwendung betrifft. Auswirkungen: Benutzer in allen Umgebungen können Anmeldefehler oder Authentifizierungs-Timeouts haben. Status: Unser Ingenieurteam untersucht aktiv die Ursache. Nächstes Update: Wir werden so schnell wie möglich ein weiteres Update bereitstellen.

2. 27. Juli 2026 um 08:54 UTCinvestigating

   Wir untersuchen derzeit ein Problem, das den Zugang zur Gong-Anwendung betrifft. Auswirkungen: Benutzer in allen Umgebungen, die versuchen, sich mit Office 365 anzumelden, können Anmeldefehler oder Authentifizierungszeiten auftreten. Status: Unser Ingenieurteam untersucht aktiv die Ursache. Nächstes Update: Wir werden so schnell wie möglich ein weiteres Update bereitstellen.

3. 27. Juli 2026 um 09:18 UTCidentified

   Wir haben das Problem identifiziert, das die Gong-App betrifft. Bei einer Untergruppe von Benutzern in allen Umgebungen, die versuchen, sich mit Office 365 anzumelden, können Anmeldefehler oder Authentifizierungszeiten auftreten. Derzeit arbeiten wir an einem Fix. Wir werden ein weiteres Update bereitstellen, sobald weitere Informationen verfügbar sind

4. 27. Juli 2026 um 10:05 UTCresolved

   Dieses Problem ist gelöst.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 21. Juli 2026 um 21:03 UTCidentified

   Wir haben das Problem der Anrufverarbeitung identifiziert. Benutzer in den usa können verzögerungen bei der anrufverarbeitung feststellen. Fix wurde eingesetzt. Nächstes Update in 30 Minuten.

2. 21. Juli 2026 um 21:37 UTCmonitoring

   Wir haben einen Fix implementiert und überwachen derzeit die Systemleistung.

3. 21. Juli 2026 um 22:14 UTCresolved

   Das Problem ist gelöst.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 14. Juli 2026 um 14:33 UTCidentified

   Wir untersuchen Berichte über Probleme mit der Gong-Erweiterung und arbeiten daran, sie für betroffene Benutzer zu lösen.

2. 14. Juli 2026 um 16:27 UTCidentified

   Wir haben das Problem identifiziert, das die Gong-Erweiterung betrifft (insbesondere Version 1.0.76). Bei einer Untergruppe von Salesforce-Benutzern können Probleme auftreten, wenn die Erweiterung nicht reagiert oder nicht geladen wird. Wir stellen derzeit einen Fix bereit, der nach unserer Einschätzung in wenigen Stunden für alle Benutzer verfügbar sein wird. In der Zwischenzeit können betroffene Benutzer die Erweiterung deinstallieren und neu installieren, um das Problem sofort zu beheben.

3. 15. Juli 2026 um 04:00 UTCresolved

   Das Problem, das die Gong-Erweiterung betrifft, wurde vollständig gelöst.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 13. Juli 2026 um 10:45 UTCinvestigating

   We experienced an issue affecting the Gong platform. Our engineering team successfully mitigated the impact and restored full service. We are now investigating the root cause to prevent similar issues in the future.

2. 13. Juli 2026 um 10:48 UTCresolved

   The issue has been resolved.

1. 12. Juli 2026 um 09:27 UTCinvestigating

   We are currently experiencing an issue affecting the Gong platform. Our engineering team is actively investigating the root cause and working to mitigate the impact to restore full service as quickly as possible.

2. 12. Juli 2026 um 09:59 UTCresolved

   Gong platform is fully operational.

1. 1. Juli 2026 um 05:05 UTCinvestigating

   We’re investigating an issue where the Team Insights page is failing to load. Some customers may be unable to load the Team Insights page while we work on a fix. Next update will be shared as we learn more.

2. 1. Juli 2026 um 05:22 UTCresolved

   The issue has been resolved.

1. 29. Juni 2026 um 13:31 UTCinvestigating

   We are currently investigating an issue causing delayed event synchronization to the CRM. This is a limited-scope incident, and our engineering team is actively working to identify the root cause. We will provide another update as soon as more information becomes available.

2. 29. Juni 2026 um 17:27 UTCinvestigating

   We are continuing to investigate an issue causing delayed event synchronization to the CRM. A subset of users in the US-hosted environment may experience delays with CRM synchronization. Our engineering team is actively working to identify the root cause, and we will provide another update as soon as more information becomes available.

3. 29. Juni 2026 um 19:55 UTCidentified

   We have identified the issue causing the CRM synchronization delays. A subset of users in the US-hosted environment may continue to experience delays with CRM event synchronization. We are currently actively working to resolve the issue. Next update as soon as more information becomes available.

4. 1. Juli 2026 um 16:06 UTCmonitoring

   We identified and resolved the issue that caused delays in exporting activities from Gong to CRM systems. Some customers may still experience delays while the backlog is being processed. Delayed activities will be automatically exported to your CRM, and no action is required on your part. Data syncing from your CRM into Gong is not affected. We’ll share another update as more information becomes available.

5. 2. Juli 2026 um 20:21 UTCresolved

   The issue has been resolved.

1. 22. Juni 2026 um 14:40 UTCidentified

   We have isolated the issue affecting the Web app. A **Cloudflare** outage is causing login failures for a subset of users in the US-hosted environment. Cloudflare is currently working on a fix, and we are monitoring the situation until full connectivity is restored.

2. 22. Juni 2026 um 22:21 UTCresolved

   The issue has been resolved.

1. 16. Juni 2026 um 12:15 UTCinvestigating

   We are currently investigating an issue affecting the Call page. Users in the US-hosted environment may experience issues where they are unable to play recorded meetings. Our engineering teams are actively working to identify the root cause. We will provide another update as soon as more information becomes available.

2. 16. Juni 2026 um 12:50 UTCmonitoring

   We have implemented a fix and are currently monitoring system performance.

3. 16. Juni 2026 um 12:55 UTCresolved

   The incident has been resolved

1. 15. Juni 2026 um 17:02 UTCinvestigating

   **Investigating:** Our Google app has lost access, preventing sending and ingesting of email and calendar events. Customers are experiencing errors when trying to send emails, connect Google, and perform related actions. We are investigating the root cause

2. 15. Juni 2026 um 18:40 UTCresolved

   **Problem**: Our Google app lost access, preventing all read and write operations for email and calendar integrations. **Impact**: Customers were unable to send emails, connect their Google accounts, or sync calendar events due to a complete loss of Google integration access. **Steps to resolve**: We are monitoring and have observed emails being ingested again and google access is restored

1. 10. Juni 2026 um 11:01 UTCinvestigating

   We are currently investigating an issue affecting users to generate meeting links through Google calendar within the Consent application. Our team is actively working to identify the root cause and restore functionality as quickly as possible.

2. 10. Juni 2026 um 12:05 UTCmonitoring

   A fix has been implemented, and we are seeing signs of recovery, please refresh your browser. Users should now be able to generate meeting links through the Google Add-in within the Consent application. We are continuing to monitor the service closely to ensure stability and confirm that the issue has been fully resolved.

3. 10. Juni 2026 um 20:36 UTCresolved

   The issue has been resolved.

1. 9. Juni 2026 um 14:55 UTCidentified

   We have identified the issue affecting the Admin center. Administrators may experience technical errors or incorrect routing when clicking the button to access the admin center. We are currently deploying a fix to resolve this behavior. Next update in 40 minutes.

2. 9. Juni 2026 um 15:48 UTCresolved

   The issue affecting the Admin center has been resolved. Administrators are now able to successfully navigate to the admin center without encountering URL or routing errors.

3. 9. Juni 2026 um 19:33 UTCmonitoring

   We're still working on a fix. Some pages within the admin center may not be accessible.

4. 9. Juni 2026 um 22:46 UTCresolved

   The issue has been fully resolved.

1. 3. Juni 2026 um 14:35 UTCmonitoring

   We are actively tracking a widespread outage with Webex. As a result, some users may experience difficulties joining or hosting their own meetings. Additionally, this outage is impacting our call recording system, causing a limited number of customer calls to fail to record. We are closely monitoring Webex’s response to this system outage and will provide updates as they become available.

2. 3. Juni 2026 um 17:44 UTCresolved

   The issue has been resolved.

1. 2. Juni 2026 um 13:46 UTCinvestigating

   We are currently investigating an issue impacting Google Meet recordings. During this time, some Google Meet calls may not be recorded. Our team is actively working to identify the root cause and restore normal service as quickly as possible.

2. 2. Juni 2026 um 18:40 UTCmonitoring

   We identified a recent change in Google Meet that’s impacting Gong recorder ability to join and record Google Meet meetings. Our engineering teams have implemented multiple improvements to address the issue and restore service reliability. Currently, Gong is successfully recording the vast majority of Google Meet meetings. Even though multiple meetings may still be affected, we are closely monitoring performance and continuing to deploy enhancements to further improve reliability and return the service to full operational capacity.

3. 2. Juni 2026 um 20:50 UTCmonitoring

   We identified a recent change in Google Meet that's impacting Gong recorder ability to join and record Google Meet meetings. Our engineering teams have implemented multiple improvements to address the issue and restore service reliability. Currently, Gong is successfully recording the vast majority of Google Meet meetings. Even though multiple meetings may still be affected, we are closely monitoring performance and continuing to deploy enhancements to further improve reliability and return the service to full operational capacity. As a backup, we recommend manually recording your meeting so you can upload it afterward in case the call wasn’t captured by Gong.

4. 3. Juni 2026 um 14:21 UTCresolved

   The issue has been resolved.

1. 31. Mai 2026 um 09:56 UTCinvestigating

   We are currently investigating an issue affecting the Forecast module. Users may experience issues accessing or using any Forecast features. We will provide another update as soon as more information is available

2. 31. Mai 2026 um 10:43 UTCmonitoring

   We have implemented a fix and are currently monitoring system performance.

3. 31. Mai 2026 um 10:44 UTCresolved

   The issue has been resolved.

1. 29. Mai 2026 um 18:14 UTCinvestigating

   We are currently investigating an issue affecting telephony ingestion. Customers may experience delays in telephony ingestion. We will provide another update in 30 minutes.

2. 29. Mai 2026 um 18:51 UTCinvestigating

   We are continuing to investigate the issue affecting telephony systems, as well as email and call synchronization. Customers may experience delays across these services. We will provide another update in 60 minutes.

3. 29. Mai 2026 um 20:35 UTCmonitoring

   We have implemented a fix and are currently monitoring system performance.

4. 29. Mai 2026 um 22:33 UTCresolved

   The issue affecting telephony systems, email/call synchronization, and related data processing has been resolved. All systems and performance metrics have returned to normal.

1. 13. Mai 2026 um 13:28 UTCinvestigating

   We are currently investigating an issue affecting Forecast. Users may experience display issues where the Revenue tab is missing from the navigation menu. We will provide another update as soon as more information is available

2. 13. Mai 2026 um 14:00 UTCidentified

   We have identified the issue affecting Forecast. Users may experience display issues where the Revenue tab is missing from the navigation menu. We are currently working on a fix and will provide another update as more information becomes available.

3. 13. Mai 2026 um 16:00 UTCresolved

   The issue has been resolved.

1. 12. Mai 2026 um 09:16 UTCinvestigating

   We are currently investigating an issue affecting the Mobile app. Users may experience issues accessing meeting recorder functionality. We will provide another update as soon as more information is available.

2. 12. Mai 2026 um 10:48 UTCmonitoring

   We have implemented a fix to resolve the issues affecting the meeting recorder functionality within the mobile app. We are currently monitoring system performance to ensure full stability is maintained across all accounts.

3. 12. Mai 2026 um 11:19 UTCresolved

   The incident has been resolved

1. 8. Mai 2026 um 06:00 UTCinvestigating

   We are currently investigating reports of intermittent issues within Gong, where some pages are failing to load due to potential network connectivity problems. We are also aware that certain calls may not have been recorded or successfully uploaded to the platform. Our team is actively working to identify the root cause, and we will provide further updates as we progress toward a resolution.

2. 8. Mai 2026 um 06:24 UTCmonitoring

   We have identified the root cause of the intermittent performance issues as a third-party network disruption within AWS (Amazon Web Services). A fix has been implemented, and we are seeing a recovery in page load times and call processing. We are now monitoring the platform closely to ensure that all services, including call recording and uploads, have fully stabilized.

3. 8. Mai 2026 um 06:39 UTCresolved

   The incident has been resolved