Störungsverlauf von Gotab

1. 1. September 2026 um 21:31 UTCinvestigating

   Unser Team untersucht derzeit Berichte über Timeout-Fehler beim Laden des Produktkatalogs über das Manager Dashboard.

2. 1. September 2026 um 21:35 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 1. September 2026 um 22:43 UTCidentified

   Unser Team hat die Ursache des Problems ermittelt und ein Fix wird umgehend veröffentlicht. Der Produktkatalog wurde durch API-Probleme direkt aus Quickbooks negativ beeinflusst.

4. 2. September 2026 um 00:20 UTCmonitoring

   Unser Team hat einen Fix zu Problemen beim Laden des Produktkatalogs implementiert. Wir werden die Situation vorerst weiter beobachten.

5. 2. September 2026 um 00:32 UTCresolved

   Dieser Vorfall ist nun behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 24. Juli 2026 um 23:21 UTCinvestigating

   Wir untersuchen derzeit Berichte über Probleme beim Laden und Verarbeiten von Zahlungen zwischen POS und CFD

2. 24. Juli 2026 um 23:32 UTCidentified

   Unser Team hat die Ursache des Problems identifiziert und einen Fix implementiert, um das Verhalten zu korrigieren

3. 24. Juli 2026 um 23:47 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen weiterhin das Verhalten.

4. 25. Juli 2026 um 00:34 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 17. Juli 2026 um 22:16 UTCinvestigating

   Wir untersuchen Berichte über verminderte Leistung, die sich auf POS und Zahlungsterminals auswirken

2. 17. Juli 2026 um 22:42 UTCidentified

   App Latenz Problem wurde identifiziert. Unser Team hat mehr Ressourcen implementiert, um die Leistung zu steigern.

3. 17. Juli 2026 um 22:50 UTCmonitoring

   Unser Team hat einen Fix implementiert und wird die Ergebnisse weiterhin überwachen.

4. 18. Juli 2026 um 00:53 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 17. Juli 2026 um 14:12 UTCinvestigating

   Unser Team untersucht aktiv Berichte über intermittierende Seitenladeprobleme im GoTab Manager Dashboard.

2. 17. Juli 2026 um 14:34 UTCresolved

   Unser Engineering-Team hat einen Fix für das Problem mit intermittierenden Seitenladeproblemen im Manager-Dashboard identifiziert und bereitgestellt.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 16. Juli 2026 um 18:17 UTCinvestigating

   Wir untersuchen Berichte über Fehler beim Aktualisieren von Feldern (Menüs, Zeitpläne, Stationen usw.) aus dem Manager Dashboard

2. 16. Juli 2026 um 18:17 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 16. Juli 2026 um 18:45 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird implementiert.

4. 16. Juli 2026 um 18:49 UTCmonitoring

   Unser Team hat einen Fix für das gemeldete Verhalten implementiert. Wir beobachten die Situation weiterhin.

5. 16. Juli 2026 um 19:23 UTCresolved

   Das Problem wurde behoben und alle Felder im Manager Dashboard sind funktionsfähig

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 9. Juli 2026 um 18:32 UTCinvestigating

   Wir untersuchen aktiv Berichte über anhaltende Offline-Banner und "Aktualisierung" von Nachrichten, die sich auf den POS auswirken

2. 9. Juli 2026 um 19:50 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 9. Juli 2026 um 19:51 UTCmonitoring

   Unser Entwicklerteam hat Ressourcen implementiert, um das Problem anzugehen. Wir sehen eine Verhaltensstabilisierung für betroffene Betreiber, werden aber in der Zwischenzeit weiterhin überwachen.

4. 9. Juli 2026 um 19:55 UTCresolved

   Unser Team hat bestätigt, dass dieses Problem inzwischen gelöst wurde.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 24. Juni 2026 um 15:43 UTCinvestigating

   Unser Team untersucht aktiv Berichte über einige KDS, die keine Bestellungen anzeigen. Das Reaktivieren des Displays ist für die meisten in der Zwischenzeit effektiv, während unser Team nachforscht.

2. 24. Juni 2026 um 16:42 UTCinvestigating

   Wir untersuchen weiterhin einige KDS, die keine Bestellungen erhalten.

3. 24. Juni 2026 um 17:40 UTCinvestigating

   Unser Team untersucht weiter. Inzwischen gibt es zwei mögliche Lösungen. 1. Wenn Sie einen KDS haben, der Aufträge erhält, schalten Sie auf alle Stationen um und arbeiten Sie einzeln von dem KDS, der Aufträge erhält. 2. Auf einem Laptop oder Tablet, wo in der GoTab Manager Dashboard angemeldet. Öffnen Sie einen neuen Tab und gehen Sie zu gotab.io/kds und sehen Sie sich alle Stationen an und verwenden Sie diese als temporäre KDS-Bestellungen, wenn sie gefüllt sind.

4. 24. Juni 2026 um 18:30 UTCmonitoring

   Unser Team hat einen Fix für einige KDS implementiert, die keine Bestellungen anzeigen, und überwacht weiterhin, wie wir eine Rückkehr zur normalen Aktivität sehen.

5. 24. Juni 2026 um 21:02 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 12. Juni 2026 um 01:06 UTCinvestigating

   We are currently investigating reports of payment failures regarding credit/debit card transactions at the POS

2. 12. Juni 2026 um 01:18 UTCinvestigating

   We are continuing to investigate this issue.

3. 12. Juni 2026 um 01:19 UTCmonitoring

   A fix has been implemented and we are continuing to monitor the situation.

4. 12. Juni 2026 um 01:24 UTCresolved

   Fix was successful. Payments behavior has returned to normal .

1. 9. Mai 2026 um 00:27 UTCinvestigating

   We are currently investigating reported latency issues impacting POS and KDS displays.

2. 9. Mai 2026 um 00:31 UTCmonitoring

   We've implemented mitigation for recent issues where some customers were experiencing delays with POS and KDS performance. We're seeing improvements and are closely monitoring the situation. For real-time updates, please visit status.gotab.io.

3. 9. Mai 2026 um 01:11 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 9. Mai 2026 um 01:13 UTCresolved

   This incident has been resolved.

1. 18. April 2026 um 20:55 UTCinvestigating

   Our team is still actively investigating platform latency issues affecting orders not immediately updating in the KDS, slow POS response and CFDs having difficulty connecting to the POS.

2. 19. April 2026 um 00:32 UTCresolved

   Our engineering team has resolved the incident and verified that normal operations have been restored.

1. 6. März 2026 um 18:39 UTCinvestigating

   Our team is actively working with our payment processor to investigate failures to initialize payments when using Tap to Pay directly to a Samsung A14-17 device. This is not impacting tapping on any other payment devices such as AMS1 or S1F2.

2. 7. März 2026 um 16:34 UTCinvestigating

   Our team continues to investigate an outage for tap to pay directly to mobile phones. All other devices, including phones paired to an NYC1, remain unaffected.

3. 11. März 2026 um 17:07 UTCresolved

   Our team worked with our payment processor Adyen to update the Adyen SDK to fix any tap to pay issues. Most device should update the GoTab app automatically but to be sure, navigate to the Play Store and also check for a GoTab app update to version 4.1.0 version 77, which resolves any outstanding tap to pay issues.

1. 26. Februar 2026 um 18:33 UTCinvestigating

   We are currently investigating an issue with system latency that can affect POS loading, Kiosk Ordering and Manager Dashboard page loading.

2. 26. Februar 2026 um 19:31 UTCinvestigating

   We have mitigated the immediate issues while our engineers continue investigating the root cause of the ongoing incident. Further updates will be published as details become available.

3. 26. Februar 2026 um 19:55 UTCmonitoring

   We are observing a return to normal request latency levels after implementing mitigations.

4. 26. Februar 2026 um 20:56 UTCresolved

   All system monitors are continuing to report health metrics within expected ranges.

1. 18. Februar 2026 um 02:02 UTCinvestigating

   GoTab's online support chat is currently experiencing an outage due to a hosting platform issue upstream. We are working with the service provider to restore service as quickly as possible. In the meantime, for support requests, please call or text our support hotline at +1-703-552-4690.

2. 18. Februar 2026 um 02:39 UTCidentified

   We are beginning to see a gradual restoration of service from our upstream partner. GoChat is re-enabled on the Manager Dashboard.

3. 18. Februar 2026 um 03:01 UTCresolved

   Our service provider has restored connectivity and GoChat is operational. We apologize for the unexpected interruption. If you experience any lingering issues, please reach out to our support hotline at +1-703-552-4690.

1. 4. Dezember 2025 um 15:41 UTCidentified

   We are aware of and have identified an issue affecting guest ordering via QR and kiosk platforms. A fix is being implemented and will be released shortly.

2. 4. Dezember 2025 um 15:46 UTCmonitoring

   QR and kiosk ordering has been re-enabled and a permanent fix is underway.

3. 4. Dezember 2025 um 16:01 UTCresolved

   QR and kiosk ordering has been restored

1. 18. November 2025 um 12:12 UTCinvestigating

   GoTab is currently experiencing a systemwide outage caused by an upstream global service provider. We are monitoring the status provided by Cloudflare and are investigating mitigation possibilities. The provider's status can be viewed here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

2. 18. November 2025 um 12:28 UTCinvestigating

   We are observing improvements in connectivity but some customers are still continuing to experience intermittent Cloudflare error screens when using POS, KDS, Manager Dashboard and QR ordering.

3. 18. November 2025 um 13:02 UTCinvestigating

   Our service provider is continuing to investigate the issue. We are still observing periods of intermittent errors followed by periods of restored service.

4. 18. November 2025 um 14:05 UTCinvestigating

   We are continuing to work with our service provider to restore service. Further updates will be provided as they become available.

5. 18. November 2025 um 14:45 UTCmonitoring

   We are observing connectivity being restored at our cloud provider. Concurrently, we also have a backup solution prepared in case of continuing issues as we monitor ongoing performance today.

6. 18. November 2025 um 15:13 UTCresolved

   Our cloud service provider has marked the incident as resolved and we are observing consistent service performance. We will continue to monitor and adjust accordingly.

1. 26. September 2025 um 23:42 UTCinvestigating

   We are currently aware of an outage with our chat support platform. Please call or text our Support line at (703) 552-4690 if in need of immediate assistance.

2. 27. September 2025 um 00:28 UTCresolved

   This incident has been resolved.

1. 28. August 2025 um 19:35 UTCinvestigating

   A third-party text provider is currently experiencing text fulfillment delay and outages. We are in contact with their team as they work on the issue. Order confirmation and fulfillment texts are currently affected.

2. 28. August 2025 um 19:40 UTCinvestigating

   We are continuing to investigate this issue.

3. 28. August 2025 um 20:18 UTCidentified

   We are seeing a return to normal activity from our text provider but are continuing to monitor.

4. 28. August 2025 um 20:50 UTCresolved

   Our messaging provider is reporting that services have been restored, although queued messages will take some time to process through the system. New messages sent will be delivered as normal.

1. 26. Juni 2025 um 13:31 UTCresolved

   We detected a spike in errors experienced by guests adding credits cards to their accounts during QR ordering. We investigated and found our payment gateway introduced an unknown change to data formatting returned from their API that caused errors within our integration. No payment data was lost during this time and we are in communication with our payment gateway to determine why the change occurred and establish improved lines of communication of changes to reduce these type of service interruptions.

1. 12. Juni 2025 um 18:52 UTCinvestigating

   We are aware of and monitoring an intermittent issue with Cloudflare, our third-party cloud connectivity provider. Customers using the 1.1.1.1 app on Android devices may experience slow or interrupted network connectivity. Integrators using api.gotab.io may also experience interruptions in connectivity. We will update further as we receive additional details. The upstream provider's real-time status can be found at https://www.cloudflarestatus.com/

2. 12. Juni 2025 um 19:20 UTCidentified

   Cloudflare is reporting that the source of the issue has been identified and recovery is underway.

3. 12. Juni 2025 um 19:43 UTCidentified

   Our phone provider is also experiencing related issues which affects our inbound and outbound support phone capabilities. https://status.openphone.co/ If you experience any issues calling in for support, please utilize our chat support from the manager app, manager dashboard or KDS in the interim.

4. 12. Juni 2025 um 20:04 UTCidentified

   Cloudflare reports engineering work continues to be underway to restore all services as quickly as possible. Additional updates will be published as information becomes available.

5. 12. Juni 2025 um 20:47 UTCmonitoring

   Cloudflare reports that the core affected services are restored and are being monitored for recovery.

6. 12. Juni 2025 um 21:33 UTCresolved

   This incident has been resolved.

1. 10. Juni 2025 um 18:01 UTCinvestigating

   Our team is currently investigating a delay in sales page information updating. This will also affect the PMIX and Sales information within the GoTab Manager app.

2. 10. Juni 2025 um 18:05 UTCinvestigating

   We are continuing to investigate this issue.

3. 10. Juni 2025 um 18:27 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 10. Juni 2025 um 19:44 UTCresolved

   This incident has been resolved.