Störungsverlauf von Green Cloud Technologies

1. 3. September 2026 um 16:20 UTCresolved

   11:11 Systemingenieure haben die gesamte bestehende Green Cloud Defense-Kundenkommunikation in unser globales Kommunikationstool migriert. Bis heute, am 3. September 2026, haben wir die Website untergegangen: https://status.grncld.net/. Alle zukünftigen Wartungs- und Störfallmeldungen werden über das Kundenportal in 11:11 Systemen kommuniziert. Wenn Sie sich noch nicht für diese zukünftige Wartungs- und Vorfallkommunikation entschieden haben, verwenden Sie bitte den folgenden Link, um zu erfahren, wie Sie sich für diese Kommunikation entscheiden. Anmelden und Abonnieren von Benachrichtigungen über die Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app Wenn Sie Hilfe benötigen, wenden Sie sich bitte an Ihren 11:11 Systems Service Manager (verfügbar auf der Homepage der Account App).

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 2. September 2026 um 16:09 UTCresolved

   11:11 Systemingenieure werden die gesamte alte Green Cloud Defense-Kundenkommunikation in unser globales Kommunikationstool migrieren. Wir werden die Website unterbrechen: https://status.grncld.net/ und alle Wartungs- und Vorfallmeldungen werden am 3. September 2026 an Ihr Kundenportal weitergeleitet. Kunden müssen sich für zukünftige Wartungs- und Vorfallmeldungen entscheiden. Bitte verwenden Sie den Link unten, um zu erfahren, wie Sie sich für diese Kommunikation anmelden können. Wenn Sie Hilfe benötigen, wenden Sie sich bitte an Ihren 11:11 Systems Service Manager (verfügbar auf der Homepage der Account App). Anmelden und Abonnieren von Benachrichtigungen über die Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 31. August 2026 um 19:13 UTCresolved

   11:11 Systemingenieure werden die gesamte alte Green Cloud Defense-Kundenkommunikation in unser globales Kommunikationstool migrieren. Wir werden die Website unterbrechen: https://status.grncld.net/ und alle Wartungs- und Vorfallmeldungen werden am 3. September 2026 an Ihr Kundenportal weitergeleitet. Kunden müssen sich für zukünftige Wartungs- und Vorfallmeldungen entscheiden. Bitte verwenden Sie den Link unten, um zu erfahren, wie Sie sich für diese Kommunikation anmelden können. Wenn Sie Hilfe benötigen, wenden Sie sich bitte an Ihren 11:11 Systems Service Manager (verfügbar auf der Homepage der Account App). Anmelden und Abonnieren von Benachrichtigungen über die Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 26. August 2026 um 13:19 UTCresolved

   11:11 Systemingenieure werden die gesamte alte Green Cloud Defense-Kundenkommunikation in unser globales Kommunikationstool migrieren. Wir werden die Website unterbrechen: https://status.grncld.net/ und alle Wartungs- und Vorfallmeldungen werden am 3. September 2026 an Ihr Kundenportal weitergeleitet. Kunden müssen sich für zukünftige Wartungs- und Vorfallmeldungen entscheiden. Bitte verwenden Sie den Link unten, um zu erfahren, wie Sie sich für diese Kommunikation anmelden können. Wenn Sie Hilfe benötigen, wenden Sie sich bitte an Ihren 11:11 Systems Service Manager (verfügbar auf der Homepage der Account App). Anmelden und Abonnieren von Benachrichtigungen über die Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 21. August 2026 um 16:23 UTCresolved

   11:11 Systemingenieure werden die gesamte alte Green Cloud Defense-Kundenkommunikation in unser globales Kommunikationstool migrieren. Wir werden die Website unterbrechen: https://status.grncld.net/ und alle Wartungs- und Vorfallmeldungen werden am 3. September 2026 an Ihr Kundenportal weitergeleitet. Kunden müssen sich für zukünftige Wartungs- und Vorfallmeldungen entscheiden. Bitte verwenden Sie den Link unten, um zu erfahren, wie Sie sich für diese Kommunikation anmelden können. Wenn Sie Hilfe benötigen, wenden Sie sich bitte an Ihren 11:11 Systems Service Manager (verfügbar auf der Homepage der Account App). Anmelden und Abonnieren von Benachrichtigungen über die Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 26. Mai 2026 um 16:21 UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. 25. Mai 2026 um 01:57 UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 9:40 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 19. Mai 2026 um 16:44 UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. 15. Mai 2026 um 15:47 UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. 28. April 2026 um 17:23 UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. 18. März 2026 um 18:39 UTCidentified

   11:11 engineers have identified an issue affecting VPG's replicating to the Houston environment. VPG's will have an error message indicating no connection to VCD, however replication is still happening. Engineers have engaged the vendor for this issue.

2. 18. März 2026 um 19:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18. März 2026 um 21:19 UTCresolved

   This incident has been resolved.

1. 15. Dezember 2025 um 21:18 UTCidentified

   Due to a failure of a hypervisor compute node in our Houston data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 4:16 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

2. 15. Dezember 2025 um 21:29 UTCresolved

   This incident has been resolved.

1. 3. November 2025 um 22:54 UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 5:54 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 31. Oktober 2025 um 15:52 UTCresolved

   Due to a failure of a hypervisor compute node in our Nashville data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 11:42 am Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 6. September 2025 um 17:55 UTCresolved

   Due to a failure of a hypervisor compute node in our Greenville, SC data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 1:52pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 2. September 2025 um 14:26 UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta Datacenter supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 10:11 am Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 18. August 2025 um 19:35 UTCinvestigating

   We are aware of an issue in which customer emails are not being converted into tickets for our support teams. If you require urgent assistance, please use Account App, phone or chat to contact a member of your support team. Engineers are engaged and working to resolve the issue. The next update will be provided as information becomes available.

2. 19. August 2025 um 15:54 UTCresolved

   Engineers identified and resolved the issue affecting ticket generation from customer emails. There will be no further updates to this event.

1. 18. Juli 2025 um 20:21 UTCinvestigating

   11:11 Engineers are currently aware of an issue with one of the repositories supporting this location. While engineers work to clear this issue, we recommend that if customers have a backup job that is failing to this location, run a full backup of their job.

2. 22. Juli 2025 um 21:47 UTCinvestigating

   11:11 Engineers continue to work on the affected repository in this location. We will provide further updates as they are available.

3. 26. August 2025 um 15:02 UTCresolved

   This incident has been resolved.

1. 10. Juni 2025 um 17:55 UTCinvestigating

   Engineers are aware of an issue current in the GSP datacenter and are currently investigating.

2. 10. Juni 2025 um 19:08 UTCidentified

   11:11 engineers have identified the issue in the Greenville datacenter and are working to remediate. Customers should start to see some recovery, but full recovery will take additional time as engineers continue to work through this incident.

3. 10. Juni 2025 um 20:21 UTCidentified

   11:11 engineers are currently rebooting hosts in this environment to aid in recovery. Some customer VM's may be rebooted as part of that process. Another update will be posted once reboots are completed.

4. 10. Juni 2025 um 21:51 UTCmonitoring

   11:11 engineers completed host reboots and have confirmed systems are is now normal. All customer functionality has been restored. Engineers will monitor the environment for continued stability.

5. 11. Juni 2025 um 21:37 UTCresolved

   The environment has remained stable and all services continue to remain operational. This incident is now resolved. If you have any questions, please contact our Support Helpdesk for additional assistance. If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.

1. 16. Mai 2025 um 21:50 UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta, GA data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 5:45pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.