27 Halp incidents · November 2019 — official updates, affected components, duration and resolution details.
Halp customers are not able to install the Assist Slack app. Fix identified, waiting on support from Slack. Also impacts JSM Chat customers installing the Assist Slack app.
Login with Slack to Halp web is still broken. "Add to Slack" from JSM Chat and VA is fixed.
Customers are now able to login to Halp
We are currently investigating an issue with the Assist app showing "Something went wrong"
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Comment syncing and ticket creation might fail or be slower than expected. We are investigating the issue
The issue has been identified and seems to be alleviating. We are monitoring the situation closely. Ticket creation and comment syncing may still be slower than usual
This incident has been resolved.
We experienced an incident due to a migration ran by the engineering team. Delays with ticket creation and issues with messaging were reported by users of our Slack product. We believe most behaviors to be resolved but are currently investigating issues with duplicate ticket thread messages for certain users.
We are continuing to investigate this issue.
A fix has been implemented and we are continuing to monitor the situation.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
Some comments with attachments are failing to upload
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We have identified the issue and are deploying a fix. Access to Halp Web should open up with time
This incident has been resolved.
We are seeing intermittent issues with accessing Halp Web
The issue has been resolved
We have identified the issue and are deploying a fix
We are continuing to work on a fix for this issue.
A fix has been deployed and we are seeing the issues resolve.
We are continuing to monitor for any further issues.
We have resolved the incident. If you are still unable to view tickets, please make sure you refresh your browser window to get the most up to date client.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently seeing some errors saying "Oops, we weren't able to create your ticket" when creating tickets from certain locations within Slack. We are investigating the issue.
We are continuing to investigate this issue.
The issue has been identified and we are deploying a potential fix
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
We have identified the issue, and believe that the issue has been resolved. We will be continuing to monitor performance.
The issue has been resolved
Microsoft is currently experiencing a DNS issue that is causing an outage for Microsoft Teams as well as other services. Until resolved users will not be able to use the Microsoft Teams Halp product. You may follow their status page here: https://status.office365.com/
Microsoft DNS issues seem to have been resolved, we're monitoring the issue.
We are continuing to monitor for any further issues.
Microsoft has confirmed their fix to their DNS service has been resolved, and all downstream services are operational. Halp for Microsoft Teams continues to work, and we expect no further complications at this time.
Currently tickets sent to [email protected] are not being received. We are investigating the issue. In the meantime, please contact us through the "Chat with us" option in the web or email [email protected].
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
We have identified the root cause and are working on a fix.
The issue has been identified and a fix is being implemented.
A fix has been implemented and the app is back online. We are continuing to monitor the situation.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been fixed, and we continue to monitor the situation. We will have a full post mortem available soon.
All features are now working as normal. We will be working with out partners to provide a post mortem as soon as we can.
We are monitoring Slack's status.
We are continuing to investigate this issue.
This incident has been resolved.