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    Störungsverlauf von I Want My Name

    45 I Want My Name incidents · Oktober 2019 — official updates, affected components, duration and resolution details.

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    Email Service Disruption

    Beginn 25. März 2025 um 18:00 UTC · 4h 12m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Order processingWebsite
    1. 25. März 2025 um 18:00 UTCinvestigating

      We are currently experiencing a service disruption affecting our email delivery system. This issue impacts all email communications, including two-factor authentication (2FA) emails, which will prevent successful login to the portal for users using 2FA emails. Our technical team is actively working to resolve this issue. We apologize for any inconvenience this may cause. Thank you for your patience and understanding.

    2. 25. März 2025 um 22:11 UTCresolved

      This incident has now been resolved. Thanks for your patience!

    Sign in is currently not working

    Beginn 25. Februar 2025 um 09:58 UTC · 1h 7m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Order processingDashboardWebsite
    1. 25. Februar 2025 um 09:58 UTCinvestigating

      Please be aware that the sign in is currently not working and we are investigating the issue.

    2. 25. Februar 2025 um 11:05 UTCresolved

      This incident has been resolved.

    Degraded performance

    Beginn 25. April 2024 um 17:37 UTC · 33m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Order processingDomain searchDNS hostingDashboardWebsite
    1. 25. April 2024 um 17:37 UTCidentified

      We're currently experiencing problems with our search and dashboard due to an outage at our upstream provider. We'll let you know as soon as we're back up and running again. So sorry for the inconvenience!

    2. 25. April 2024 um 18:10 UTCresolved

      Incident resolved

    Domain information unavailable

    Beginn 25. April 2024 um 16:10 UTC · 59m

    Pending
    Betroffene Komponenten
    Domain searchDNS hosting
    1. 25. April 2024 um 16:10 UTCinvestigating

      We currently have a problem with checkouts domains services due to a problem with our upstream registrar. Next update will be at 6:30pm BST with a resolution

    2. 25. April 2024 um 17:09 UTCresolved

      Issue has been resolved

    Domain information unavailable

    Beginn 18. März 2024 um 06:53 UTC · 2h 30m

    OutageKritischer Vorfall
    Betroffene Komponenten
    Domain searchDNS hosting
    1. 18. März 2024 um 06:53 UTCinvestigating

      We currently have a problem with checkouts domains services due to a problem with our upstream registrar. Next update will be at 9am GMT with a resolution.

    2. 18. März 2024 um 09:23 UTCresolved

      This incident has been resolved.

    3. 18. März 2024 um 09:23 UTCpostmortem

      2fa was enabled for some reason on Hexonet, have asked them to remove it for now

    Domains and domain search maintenance

    Beginn 24. Oktober 2023 um 08:30 UTC · 1h 3m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Domain searchDNS hostingDashboardWebsite
    1. 24. Oktober 2023 um 08:30 UTCinvestigating

      We're currently conducting some maintenance and our domains and domain search system will be down for around 30 mins.

    2. 24. Oktober 2023 um 09:34 UTCresolved

      This incident has been resolved.

    IWMN Maintenance

    Beginn 17. August 2023 um 13:50 UTC · 52m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Order processingDomain searchCustomer CareDNS hostingDashboardWebsiteBlog
    1. 17. August 2023 um 13:50 UTCidentified

      We're currently experiencing some network issues due to ongoing maintenance and expect the site to be back up at 5pm UTC.

    2. 17. August 2023 um 14:42 UTCresolved

      This incident has been resolved.

    Scheduled Maintenance

    Beginn 4. März 2023 um 08:46 UTC · 8h 3m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Domain searchDashboard
    1. 4. März 2023 um 08:46 UTCinvestigating

      We're working on some internal improvements to the domain system this will result in degraded performance. We expect to be fully operational at 11:00 GMT. Thank you for your patience.

    2. 4. März 2023 um 16:50 UTCresolved

      This incident has been resolved.

    Cyclone Gabrielle Affecting Customer Care

    Beginn 13. Februar 2023 um 22:54 UTC · 6d 4h

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Customer Care
    1. 13. Februar 2023 um 22:54 UTCidentified

      While all online services (DNS and other infrastructure-related products and services) remain unaffected by Cyclone Gabrielle, our Customer Care teams are currently affected by this severe weather event. We have made arrangements to ensure Customer Care requests are being actioned. However, our response times are currently affected. Our key focus for the next 24-48 hours is that of our staff in New Zealand who are affected by cyclone Gabrielle, and we thank all of our customers for your understanding at this time. Our global Customer Care teams will be monitoring queues across ticketing and chats to capture any urgent issues to assist those cases first. Still, we expect our standard SLA to adjust above 24hrs for the next day or two. We will post an update when one is available and send our thoughts to all those affected in New Zealand. iwantmyname & CentralNic

    2. 20. Februar 2023 um 03:34 UTCresolved

      The team is now back to normal operating levels. We'd like to thank our customers for their patience during this extreme weather event which thankfully had a minimal business impact.

    Degraded performance

    Beginn 14. Oktober 2022 um 06:08 UTC · 1h 49m

    Pending
    Betroffene Komponenten
    Order processingDomain searchDNS hostingDashboardWebsiteBlog
    1. 14. Oktober 2022 um 06:08 UTCinvestigating

      We're currently experiencing problems with our search and dashboard due to an outage at our upstream provider. We'll let you know as soon as we're back up and running again. So sorry for the inconvenience!

    2. 14. Oktober 2022 um 06:08 UTCinvestigating

      We are continuing to investigate this issue.

    3. 14. Oktober 2022 um 07:57 UTCresolved

      This incident has been resolved.

    DNS Outage Investigation - 9th August

    Beginn 9. August 2022 um 19:00 UTC · 0m

    OutageSchwerwiegender Vorfall
    1. 10. August 2022 um 08:36 UTCresolved

      We are investigating a DNS issue that led to the apparent compromise of one of our customer’s websites and a downtime for some customers that use our DNS services. What happened? It appears that one customers domain was targeted. Our external provider’s hosted DNS infrastructure was apparently compromised and the DNS records for this domain were changed to point to a cloned web server. Further investigation together with the external provider indicates that it was DNS Cache poisoning rather than any nameservers compromised. This change occurred on 9th August around 7PM (UTC) , servers were taken offline and access restored again around 9PM (UTC) The analysis so far indicates that the compromise did not occur on our infrastructure, or that of our service provider. We are still looking into the root cause and the full timeline. What are we doing to fix & prevent this in the future? We are working with our External DNS platform vendor to investigate this issue further and identify if any other domains registered with us were affected. Our security and engineering teams are also working on a plan to prevent a similar issue from recurring in the future. We apologize for the inconvenience caused to our customers. If you are an iwantmyname customer and are facing any DNS issues please contact our support team: https://iwantmyname.com/support

    Degraded performance

    Beginn 5. Juli 2022 um 01:12 UTC · 1d 4h

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Dashboard
    1. 5. Juli 2022 um 01:12 UTCinvestigating

      We are currently experiencing issues loading domain information. We're investigating this now and will let you know once a fix is in place.

    2. 5. Juli 2022 um 02:06 UTCidentified

      We've identified the cause of the issue and are working on a fix.

    3. 6. Juli 2022 um 05:22 UTCresolved

      This incident has been resolved. Thanks for your patience!

    Upstream maintenance

    Beginn 21. Juni 2022 um 03:26 UTC · 16h 41m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Order processingDomain searchDashboardWebsite
    1. 21. Juni 2022 um 03:26 UTCidentified

      Our upstream provider is under maintenance from 0700 UTC 2022-06-21. Domain search, order processing, and dashboard domain management will be affected. We should be back to normal by 1500 UTC: https://time.is/UTC

    2. 21. Juni 2022 um 20:07 UTCresolved

      This incident has been resolved.

    Dashboard outage

    Beginn 16. Juni 2022 um 05:12 UTC · 22m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Order processingDomain searchDashboardWebsite
    1. 16. Juni 2022 um 05:12 UTCinvestigating

      We are currently experiencing system issues - please bear with us while our developers identify and fix!

    2. 16. Juni 2022 um 05:34 UTCresolved

      This incident has been resolved. Thanks for your patience!

    Upstream maintenance

    Beginn 21. Mai 2022 um 04:54 UTC · 6h 24m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Order processingDomain searchDashboard
    1. 21. Mai 2022 um 04:54 UTCinvestigating

      Our upstream provider is under maintenance from 0700 UTC. During this time, domain search, order processing, and domain management in the dashboard may be affected. We should be back to normal by 1100 UTC: https://time.is/UTC

    2. 21. Mai 2022 um 11:18 UTCinvestigating

      Upstream work at Hexonet, our DNS reseller and service provider is finished and services are now operational

    3. 21. Mai 2022 um 11:18 UTCresolved

      This incident has been resolved.

    Limited customer support over Easter

    Beginn 14. April 2022 um 04:49 UTC · 4d 16h

    Pending
    1. 14. April 2022 um 04:49 UTCidentified

      Please be aware that Support availability will be limited over Easter weekend. Tickets can continue to be submitted via https://iwantmyname.com/support and will be actioned as soon as possible. Take care!

    2. 18. April 2022 um 21:42 UTCresolved

      This incident has been resolved.

    SSL Errors On Site

    Beginn 22. März 2022 um 12:24 UTC · 3h 6m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Order processingDomain searchDNS hostingDashboardWebsiteBlog
    1. 22. März 2022 um 12:24 UTCinvestigating

      We are currently investigating SSL errors on the site as a result of a recent deployment. Update due shortly.

    2. 22. März 2022 um 12:29 UTCmonitoring

      The issue has been located and a fix implemented. We'll monitor for now to make sure all is well.

    3. 22. März 2022 um 15:30 UTCresolved

      This incident has been resolved.

    Upstream maintenance

    Beginn 21. März 2022 um 07:35 UTC · 3h 22m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Order processingDomain searchDashboard
    1. 21. März 2022 um 07:35 UTCinvestigating

      Our upstream provider is under maintenance. During this time, domain search, order processing, and domain management in the dashboard may be affected. We expect to be up and running by 1200 UTC: https://time.is/UTC

    2. 21. März 2022 um 10:56 UTCinvestigating

      Our upstream provider has confirmed that live service will now not be affected

    3. 21. März 2022 um 10:56 UTCresolved

      This incident has been resolved.

    Degraded performance

    Beginn 15. März 2022 um 22:07 UTC · 10h 24m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Order processingDomain searchDNS hostingDashboardWebsite
    1. 15. März 2022 um 22:07 UTCinvestigating

      We are currently experiencing slow loading times and 503 errors on our site. Our devs are looking into this, and we'll update as soon as we know more.

    2. 16. März 2022 um 08:31 UTCresolved

      This incident has been resolved. Thank you for your patience!

    Issue with transfers into iwantmyname

    Beginn 2. März 2022 um 03:41 UTC · 3d 17h

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Order processing
    1. 2. März 2022 um 03:41 UTCinvestigating

      We've had reports of a bug affecting domains being transferred to iwantmyname. We're investigating this and will let you know when we have an update.

    2. 5. März 2022 um 21:11 UTCresolved

      This incident has now been resolved. If you have any questions, please feel free to reach out!