Störungsverlauf von Idme

1. 14. Juli 2026 um 06:29 UTCinvestigating

   Ein Drittanbieterdienst, der eine Komponente von Verifications Services ist, erlebt derzeit einen Ausfall. Wir arbeiten mit dem Drittanbieter an einem Fix. Wir werden ein Update um 3:30 Uhr ET bereitstellen.

2. 14. Juli 2026 um 07:31 UTCinvestigating

   Wir arbeiten weiterhin mit unserem Drittanbieter an einem Fix. Nächste Aktualisierung um 4:30 Uhr ET.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 13. Juni 2026 um 16:20 UTCresolved

   Degradation in services for text messages, delayed messages for new user consent.

1. 5. Juni 2026 um 00:32 UTCresolved

   Email delivery from ID.me was interrupted for approximately 1 hour. Email delivery has been restored, the incident has been resolved.

1. 27. Mai 2026 um 08:42 UTCinvestigating

   We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.

2. 27. Mai 2026 um 08:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27. Mai 2026 um 09:06 UTCresolved

   This incident has been resolved.

1. 26. Mai 2026 um 02:45 UTCinvestigating

   We're investigating an issue causing some users to see a "Couldn't load your wallet" error in the IDme mobile app. Engineering is engaged and working on a fix. Next update at 1130PM ET.

2. 26. Mai 2026 um 03:41 UTCinvestigating

   Investigation is still in-progress. Next update at 1200AM ET.

3. 26. Mai 2026 um 04:10 UTCinvestigating

   We are continuing to investigate the issue. Next update at 0100AM ET.

4. 26. Mai 2026 um 05:22 UTCmonitoring

   ID.me Mobile App Wallet service has recovered and we are continuing to monitor.

5. 26. Mai 2026 um 18:29 UTCmonitoring

   Engineering as identified a issue that may have contributed to the degraded mobile wallet service. Deployment of Fix in-progress. Team continues to monitor. Next update 5PM ET.

6. 26. Mai 2026 um 22:00 UTCresolved

   Fix for Mobile Wallet upstream service deployed and all indicators of issues are no longer present.

1. 12. Mai 2026 um 15:18 UTCresolved

   At 18:22 ET, IDme Sign-In and Verification Services recover. At 17:50 ET, ID.me applications are experiencing another platform-wide degradation. Service degradation is impacting Sign-ins and Verifications. Engineering Teams responding.

1. 25. April 2026 um 20:25 UTCinvestigating

   ID.me applications are experiencing a platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.

2. 25. April 2026 um 21:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25. April 2026 um 21:09 UTCresolved

   This incident has been resolved.

1. 12. Mai 2026 um 15:35 UTCresolved

   IDme Sign-In and Verification Services recover after being degraded for 3 minutes (0910 - 0913 AM) due to a maintenance event and auto-recover.

1. 3. April 2026 um 16:05 UTCinvestigating

   We are currently investigating this issue.

2. 4. April 2026 um 05:12 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4. April 2026 um 05:17 UTCmonitoring

   A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.

4. 7. April 2026 um 16:10 UTCresolved

   This incident has been resolved.

1. 3. Februar 2026 um 17:21 UTCinvestigating

   We are currently investigating this issue.

2. 3. Februar 2026 um 17:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3. Februar 2026 um 17:53 UTCresolved

   This incident has been resolved.

1. 28. Januar 2026 um 19:46 UTCresolved

   The platform experienced document processing delays. The ID.me Engineering team investigated the issue, identified the issue with a third-party component provider, and they resolved the issue at approximately 08:42pm ET.

1. 5. Dezember 2025 um 09:12 UTCinvestigating

   We are currently investigating this issue.

2. 5. Dezember 2025 um 09:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5. Dezember 2025 um 13:58 UTCresolved

   This incident has been resolved.

1. 2. Dezember 2025 um 22:10 UTCresolved

   There was a 10 minute outage of login services on 12/2/2025 at 4:55 pm est.

1. 18. November 2025 um 13:34 UTCinvestigating

   ID.me applications are experiencing a platform-wide degradation related to the ongoing Cloudflare Global Network issues (https://www.cloudflarestatus.com/). We currently investigating this issue and will provide any further details and updates as soon as available.

2. 18. November 2025 um 14:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18. November 2025 um 16:47 UTCresolved

   This incident has been resolved.

1. 8. Oktober 2025 um 21:03 UTCinvestigating

   We are currently investigating this issue.

2. 8. Oktober 2025 um 21:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8. Oktober 2025 um 21:48 UTCresolved

   This incident has been resolved.

1. 25. Juli 2025 um 02:12 UTCinvestigating

   An outage is affecting ID.me Shop, Rx, Hosted Pages, and Shopify integrations. We currently investigating this issue and will provide any further details and updates as soon as available.

2. 25. Juli 2025 um 02:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25. Juli 2025 um 02:55 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 25. Juli 2025 um 03:23 UTCresolved

   This incident has been resolved.

1. 17. Juni 2025 um 01:22 UTCresolved

   We detected an service outage across the ID.me platform that occurred between 7:34 PM - 7:37 PM EDT.

1. 12. Juni 2025 um 20:41 UTCinvestigating

   We are continuing to investigate this issue.

2. 12. Juni 2025 um 20:46 UTCmonitoring

   All services are operational. There maybe intermittent issues until the Google Cloud Platform incident is resolved. The team will continue to monitor

3. 13. Juni 2025 um 13:24 UTCresolved

   All services are working within operational parameters.

1. 21. April 2025 um 02:46 UTCinvestigating

   We are currently investigating this issue.

2. 21. April 2025 um 03:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 21. April 2025 um 03:34 UTCresolved

   This incident has been resolved.

1. 16. April 2025 um 19:05 UTCresolved

   We detected an degradation with a service provider within the Identity Verification components that occurred between 6:00 AM - 6:50 AM EDT.