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    Störungsverlauf von Impero

    21 Impero incidents · Mai 2019 — official updates, affected components, duration and resolution details.

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    Latency and Timeouts - Upstream Network Issues

    Beginn 25. Januar 2023 um 09:17 UTC · 6h 3m

    Pending
    Betroffene Komponenten
    us.edpro.cloudus1.edpro.clouduk1.edpro.clouduseast.edpro.clouduk.edpro.cloud
    1. 25. Januar 2023 um 09:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 25. Januar 2023 um 09:32 UTCidentified

      The issue identified is resulting in slowness on our services and sometimes, some service requests may time out. Our upstream provider is working on resolving the issue. Updates here will be limited as the issue is not within our control. We apologise for the disruption.

    3. 25. Januar 2023 um 14:00 UTCmonitoring

      Our testing and monitoring over the last few hours has shown that the issue is no longer affecting our services. Our upstream service provider has not yet marked their incident, which caused the problems on our services earlier today, as resolved. We are monitoring the situation.

    4. 25. Januar 2023 um 15:20 UTCresolved

      This incident has been resolved.

    Intermittent issues with EdPro

    Beginn 7. Oktober 2020 um 18:15 UTC · 3h 31m

    Pending
    Betroffene Komponenten
    us.edpro.cloud
    1. 7. Oktober 2020 um 20:31 UTCinvestigating

      We are currently investigating intermittent issues across EdPro with most errors being seen in the US. We currently believe this is related to an upstream failure by a provider and are investigating as a priority.

    2. 7. Oktober 2020 um 20:43 UTCmonitoring

      Service has been restored and functionality tested. We are continuing to monitor closely.

    3. 8. Oktober 2020 um 05:40 UTCresolved

      This incident has been resolved.

    Increased SSO errors for UK

    Beginn 25. September 2020 um 09:02 UTC · 12m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    uk1.edpro.clouduk.edpro.cloud
    1. 25. September 2020 um 09:02 UTCinvestigating

      We are currently investigating this issue.

    2. 25. September 2020 um 09:10 UTCinvestigating

      We are continuing to investigate this issue.

    3. 25. September 2020 um 09:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25. September 2020 um 09:14 UTCresolved

      This incident has been resolved.

    Google Classroom Sync

    Beginn 16. Juni 2020 um 09:55 UTC · 57m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    us.edpro.clouduk.edpro.cloud
    1. 16. Juni 2020 um 09:55 UTCinvestigating

      We are currently investigating this issue.

    2. 16. Juni 2020 um 10:08 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16. Juni 2020 um 10:53 UTCresolved

      This incident has been resolved.

    Prod-US-Major Outage

    Beginn 8. Mai 2020 um 10:07 UTC · 1h 17m

    OutageKritischer Vorfall
    Betroffene Komponenten
    us.edpro.cloud
    1. 8. Mai 2020 um 10:07 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 8. Mai 2020 um 10:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8. Mai 2020 um 11:24 UTCresolved

      This incident has been resolved.

    US Log-in Failure

    Beginn 18. März 2020 um 16:03 UTC · 4h 13m

    OutageKritischer Vorfall
    Betroffene Komponenten
    us.edpro.cloud
    1. 18. März 2020 um 16:03 UTCinvestigating

      We are currently investigating this issue.

    2. 18. März 2020 um 16:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18. März 2020 um 20:16 UTCresolved

      This incident has been resolved.

    EdTeach unavailable in US

    Beginn 10. März 2020 um 18:57 UTC · 1h 8m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    us.edpro.cloud
    1. 10. März 2020 um 18:57 UTCinvestigating

      We are currently investigating this issue.

    2. 10. März 2020 um 19:05 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10. März 2020 um 20:05 UTCresolved

      This incident has been resolved.

    US System outage

    Beginn 30. Januar 2020 um 15:01 UTC · 1h 15m

    OutageKritischer Vorfall
    Betroffene Komponenten
    us.edpro.cloud
    1. 30. Januar 2020 um 15:01 UTCinvestigating

      We are currently investigating this issue.

    2. 30. Januar 2020 um 15:46 UTCmonitoring

      A critical issue was found with one of our services, this service has been restarted and the system looks to be stable again. We will continue to monitor closely for the next 30 minutes.

    3. 30. Januar 2020 um 16:16 UTCresolved

      This incident has been resolved.

    US Thumbnails not loading

    Beginn 27. Januar 2020 um 16:00 UTC · 0m

    OutageSchwerwiegender Vorfall
    1. 28. Januar 2020 um 10:06 UTCresolved

      A partial loss of service was reported with one of our API's, which led to Thumbnails not loading for most customers in the US.

    DNS Issue

    Beginn 16. Dezember 2019 um 11:51 UTC · 12h 34m

    OutageKritischer Vorfall
    Betroffene Komponenten
    us.edpro.cloud
    1. 16. Dezember 2019 um 11:51 UTCidentified

      An issue with a third-party DNS has left our site inaccessible. The fix has already been implemented but will take time to roll-out.

    2. 16. Dezember 2019 um 15:54 UTCmonitoring

      The fix has been implemented and we've been seeing customers able to access the system again for a while. Continuing to monitor the situation until we're confident all customers are unaffected.

    3. 17. Dezember 2019 um 00:25 UTCresolved

      We are confident customers are no longer affected by this issue. If you continue to have trouble accessing our systems please contact our support team for help.

    edpro cloud inaccessible

    Beginn 3. November 2019 um 01:12 UTC · 13h 3m

    OutageKritischer Vorfall
    Betroffene Komponenten
    us.edpro.clouduk.edpro.cloud
    1. 3. November 2019 um 10:49 UTCinvestigating

      We are currently investigating this issue.

    2. 3. November 2019 um 10:50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3. November 2019 um 14:15 UTCresolved

      We have replaced our failing loadbalancing system and all tested as working.

    Prod-UK-Connection Service Incident

    Beginn 3. Oktober 2019 um 08:03 UTC · 20m

    OutageKritischer Vorfall
    Betroffene Komponenten
    uk.edpro.cloud
    1. 3. Oktober 2019 um 08:03 UTCinvestigating

      We are currently investigating this issue.

    2. 3. Oktober 2019 um 08:03 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3. Oktober 2019 um 08:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3. Oktober 2019 um 08:22 UTCresolved

      This incident has been resolved.

    UK Connection Service Outage

    Beginn 25. September 2019 um 09:30 UTC · 55m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    uk.edpro.cloud
    1. 25. September 2019 um 09:30 UTCinvestigating

      We are currently investigating this issue.

    2. 25. September 2019 um 09:36 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25. September 2019 um 09:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25. September 2019 um 10:25 UTCresolved

      This incident has been resolved.

    UK connection service outage

    Beginn 10. September 2019 um 08:07 UTC · 2h 23m

    OutageKritischer Vorfall
    Betroffene Komponenten
    uk.edpro.cloud
    1. 10. September 2019 um 08:07 UTCinvestigating

      We are currently investigating this issue.

    2. 10. September 2019 um 08:09 UTCidentified

      We will be performing a restart of our UK connection service which will restore service for all customers. We believe service will be resolved within a few minutes.

    3. 10. September 2019 um 08:17 UTCmonitoring

      A web service restart has been performed and connectivity looks to have been restored for all customers. We will continue to monitor.

    4. 10. September 2019 um 10:30 UTCresolved

      This incident has been resolved.

    Minor outage on US Connection Service

    Beginn 9. September 2019 um 18:39 UTC · 0m

    Pending
    1. 9. September 2019 um 18:51 UTCresolved

      Our monitoring detected a momentary outage on our US Connection Service, lasting for around 2.5 minutes.

    Connection Service partial outage

    Beginn 29. August 2019 um 12:31 UTC · 3h 4m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    us.edpro.clouduk.edpro.cloud
    1. 29. August 2019 um 12:31 UTCidentified

      We have identified an issue with our Connection Services which occurred at 10:46 UTC.

    2. 29. August 2019 um 12:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29. August 2019 um 15:35 UTCresolved

      This was caused by an Azure infrastructure issue, and we have had confirmation that this has now been resolved.

    UK Connection Service Failed State

    Beginn 29. August 2019 um 07:24 UTC · 1h 36m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    uk.edpro.cloud
    1. 29. August 2019 um 07:24 UTCidentified

      Our UK based connection service is reporting that it is in a failed state since the early hours of the morning

    2. 29. August 2019 um 07:28 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 29. August 2019 um 07:39 UTCmonitoring

      We have restarted our UK Connection Service, and we will now monitor.

    4. 29. August 2019 um 09:00 UTCresolved

      This incident has been resolved.

    US Connection Service Outage

    Beginn 30. Juli 2019 um 23:00 UTC · 0m

    Pending
    1. 31. Juli 2019 um 19:30 UTCresolved

      There was a period of around 3 hours where the US Connection Service was unstable or unavailable.

    US Connection Service outage

    Beginn 10. Juli 2019 um 20:15 UTC · 0m

    Pending
    1. 11. Juli 2019 um 09:08 UTCresolved

      cs.edpro.cloud was unresponsive for a brief period. Customers may have experienced degraded performance.

    DNS routing issue to edpro.cloud

    Beginn 13. Mai 2019 um 09:30 UTC · 1h 26m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    us.edpro.clouduk.edpro.cloud
    1. 13. Mai 2019 um 09:30 UTCinvestigating

      We are currently investigating this issue.

    2. 13. Mai 2019 um 09:52 UTCmonitoring

      The issue has been identified as a problem with our DNS propagation for our loadbalanced services. This is unfortunately with our third-party DNS provider and out of our control. An incident will be raised with our third-party directly. We will continue to monitor and a further update will be added shortly.

    3. 13. Mai 2019 um 10:56 UTCresolved

      All DNS routes have now remained stable for over an hour. As such we believe this incident has been resolved, although we will continue to monitor closely.