Störungsverlauf von Impero

The issue has been identified and a fix is being implemented.

The issue identified is resulting in slowness on our services and sometimes, some service requests may time out. Our upstream provider is working on resolving the issue. Updates here will be limited as the issue is not within our control. We apologise for the disruption.

Our testing and monitoring over the last few hours has shown that the issue is no longer affecting our services. Our upstream service provider has not yet marked their incident, which caused the problems on our services earlier today, as resolved. We are monitoring the situation.

This incident has been resolved.

We are currently investigating intermittent issues across EdPro with most errors being seen in the US. We currently believe this is related to an upstream failure by a provider and are investigating as a priority.

Service has been restored and functionality tested. We are continuing to monitor closely.

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

A critical issue was found with one of our services, this service has been restarted and the system looks to be stable again. We will continue to monitor closely for the next 30 minutes.

This incident has been resolved.

A partial loss of service was reported with one of our API's, which led to Thumbnails not loading for most customers in the US.

An issue with a third-party DNS has left our site inaccessible. The fix has already been implemented but will take time to roll-out.

The fix has been implemented and we've been seeing customers able to access the system again for a while. Continuing to monitor the situation until we're confident all customers are unaffected.

We are confident customers are no longer affected by this issue. If you continue to have trouble accessing our systems please contact our support team for help.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

We have replaced our failing loadbalancing system and all tested as working.

We are currently investigating this issue.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

We will be performing a restart of our UK connection service which will restore service for all customers. We believe service will be resolved within a few minutes.

A web service restart has been performed and connectivity looks to have been restored for all customers. We will continue to monitor.

This incident has been resolved.

Our monitoring detected a momentary outage on our US Connection Service, lasting for around 2.5 minutes.

We have identified an issue with our Connection Services which occurred at 10:46 UTC.

A fix has been implemented and we are monitoring the results.

This was caused by an Azure infrastructure issue, and we have had confirmation that this has now been resolved.

Our UK based connection service is reporting that it is in a failed state since the early hours of the morning

We are continuing to work on a fix for this issue.

We have restarted our UK Connection Service, and we will now monitor.

This incident has been resolved.

There was a period of around 3 hours where the US Connection Service was unstable or unavailable.

cs.edpro.cloud was unresponsive for a brief period. Customers may have experienced degraded performance.

We are currently investigating this issue.

The issue has been identified as a problem with our DNS propagation for our loadbalanced services. This is unfortunately with our third-party DNS provider and out of our control. An incident will be raised with our third-party directly. We will continue to monitor and a further update will be added shortly.

All DNS routes have now remained stable for over an hour. As such we believe this incident has been resolved, although we will continue to monitor closely.