Störungsverlauf von Invoca

1. 29. September 2026 um 17:21 UTCinvestigating

   Wir untersuchen ein Problem, das sich auf die geplanten Berichtslieferungen für Kunden auf der neuen Insights & Analytics-Erfahrung auswirkt. Standardberichte und manuelle Datenexporte bleiben unberührt.

2. 29. September 2026 um 18:20 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird um 12:00 Uhr PT implementiert. Insights & Analytics wird während dieses Updates für ca. 5 Minuten ausgefallen sein.

3. 29. September 2026 um 19:08 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen. Der Zugriff auf Insights & Analytics ist wieder verfügbar.

4. 29. September 2026 um 19:45 UTCresolved

   This incident has been resolved.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 17. August 2026 um 17:50 UTCresolved

   Juli 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99,89%

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 12. August 2026 um 21:53 UTCidentified

   We are currently working to resolve an issue affecting Smart Alerts. Customers subscribed to Smart Alerts may not be receiving the Smart Alert emails.

2. 12. August 2026 um 23:40 UTCresolved

   This issue has been resolved. Smart Alerts emails are now sending as expected.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 22. Juli 2026 um 14:07 UTCresolved

   Juni 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 22. Juli 2026 um 13:13 UTCinvestigating

   Wir untersuchen derzeit ein Problem, das den Nummernaustausch und die Anrufzuweisung auf der Invoca-Plattform betrifft. Kunden können während dieser Zeit fehlende oder verzögerte Zuordnungsdaten feststellen. Unsere Engineering-Teams arbeiten aktiv daran, den Service wiederherzustellen.

2. 22. Juli 2026 um 13:46 UTCmonitoring

   Unser Engineering-Team hat das zugrunde liegende Problem identifiziert und behoben. Die Dienste wurden neu gestartet und Nummernaustausch und Anrufzuweisung werden wiederhergestellt. Wir überwachen aktiv, um die vollständige Erholung zu bestätigen

3. 22. Juli 2026 um 13:57 UTCresolved

   Dieser Vorfall wurde behoben. Die Störung wurde durch einen Hardwarefehler auf einem unserer Server verursacht, der unsere Dynamic Number Insertion und Call Attribution Services vorübergehend offline nahm. Unser Engineering-Team ersetzte die betroffene Hardware, stellte die Dienste wieder her und bestätigte die vollständige Wiederherstellung Aufprallfenster: 5:50 Uhr - 6:37 Uhr PDT

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 8. Juli 2026 um 18:33 UTCinvestigating

   Invoca erlebt derzeit eine Verzögerung bei der Verarbeitung von Signaldateien (sowohl manuelle als auch automatisierte Dateiimporte) ab dem 8. Juli 2026 um 10:30 Uhr PT, wobei erwartet wird, dass der normale Dienst heute zwischen 3:00 und 6:00 Uhr PT wieder aufgenommen wird. Alle Dateien, die während dieses Fensters eingereicht werden, stehen in der Warteschlange und werden automatisch verarbeitet, ohne dass eine Aktion erforderlich ist. Alle anderen Signal-bezogenen Dienste funktionieren normal.

2. 8. Juli 2026 um 22:56 UTCmonitoring

   Die Verarbeitung von Signaldateien wurde nun wieder aufgenommen und wir überwachen, um sicherzustellen, dass alle in der Warteschlange stehenden Dateien wie erwartet verarbeitet werden.

3. 9. Juli 2026 um 00:52 UTCmonitoring

   Wir werden weiterhin auf weitere Probleme achten.

4. 9. Juli 2026 um 00:53 UTCresolved

   Signal-Uploads werden erfolgreich verarbeitet.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 19. Juni 2026 um 11:54 UTCinvestigating

   We are currently investigating an issue impacting access to EU Reports & Dashboards, as well as associated Webhooks. Users trying to view or generate reports in the EU region may experience slow loading times, timeouts, or error messages. Additionally, webhook deliveries related to reporting events are currently delayed or failing. Our engineering team is actively diagnosing the root cause. We apologize for the disruption and will provide our next update as soon as more information becomes available or within the next 30 minutes.

2. 19. Juni 2026 um 12:23 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19. Juni 2026 um 12:58 UTCmonitoring

   A fix has been implemented and we are monitoring results.

4. 19. Juni 2026 um 13:23 UTCresolved

   The incident has been resolved. Reports, dashboards and webhooks are firing as expected.

1. 9. Juni 2026 um 22:47 UTCresolved

   May 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99.98%

1. 26. Mai 2026 um 18:46 UTCresolved

   From 9:05 AM to 9:25 AM PT, users may have encountered latency or timeouts when accessing the Invoca UI and running reports. Our team identified and resolved the issue, and all systems have been fully operational since 8:25 AM PT.

1. 8. Mai 2026 um 18:59 UTCresolved

   April 2026 Invoca Availability Metrics Call Routing: 99.92% Web/API: 99.89%

1. 8. Mai 2026 um 16:29 UTCmonitoring

   We are aware of an ongoing AWS US-East-1 region outage. Our team is actively monitoring the situation. At this time, all Invoca services are fully operational and unaffected. We will continue to monitor and provide updates as the situation evolves.

2. 8. Mai 2026 um 18:54 UTCmonitoring

   AWS has not yet fully recovered from the ongoing US-East-1 outage. All Invoca services remain fully operational and unaffected. We are continuing to monitor the situation closely and will provide further updates as AWS works toward full recovery.

3. 8. Mai 2026 um 23:23 UTCmonitoring

   We're continuing to monitor the AWS incident until resolved, but our systems continue to remain completely functional. We will update as necessary

4. 10. Mai 2026 um 18:26 UTCresolved

   The regional AWS outage has been resolved. Invoca services were unaffected during this event and remained fully operational. We have successfully resumed standard traffic routing in the region.

1. 13. April 2026 um 16:42 UTCresolved

   March 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 7. April 2026 um 18:45 UTCidentified

   We are currently investigating an issue impacting a large portion of inbound calls, which began at approximately 11:08 AM PST. The root cause has been identified, and our engineering team is actively implementing a fix. We will provide further updates as they become available.

2. 7. April 2026 um 18:50 UTCresolved

   This issue was mitigated at 11:41 am PST. Calls are routing as expected and our engineering team continues to monitor.

1. 6. April 2026 um 18:58 UTCinvestigating

   We are currently investigating reports of increased latency when accessing the Invoca platform. Please note that call processing and core platform features remain unaffected. We are working to resolve the slowdown and will provide an update as soon as more information is available.

2. 6. April 2026 um 19:48 UTCmonitoring

   Invoca.net is now loading normally. We continue to investigate the underlying issue and monitor the platform loading times. Call processing and core platform features remain unaffected.

3. 6. April 2026 um 20:35 UTCresolved

   Platform latency issue has been resolved.

1. 1. März 2026 um 09:17 UTCresolved

   February 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 27. Februar 2026 um 17:31 UTCinvestigating

   We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected]

2. 27. Februar 2026 um 17:57 UTCresolved

   The Invoca Support Portal is now fully accessible.

1. 17. Februar 2026 um 21:32 UTCinvestigating

   We have identified an issue specifically affecting pre-transfer webhooks. Our engineering team is currently working to restore normal service. We will provide another update as soon as more information is available.

2. 17. Februar 2026 um 22:21 UTCmonitoring

   We have identified and reverted the changes that impacted our webhook services. All systems are fully operational as of 2:02 PM PST. Additionally, during investigation we uncovered that post-call webhooks were impacted for Google and Bing integrations, which service has also been restored for. While services are live, users may notice a delay in reporting for pre-transfer webhooks. We are currently processing a backlog of data and expect reporting to return to real-time shortly

3. 17. Februar 2026 um 23:19 UTCresolved

   Services continue operate as expected and our reporting backlog has cleared.

1. 2. Februar 2026 um 15:24 UTCresolved

   January 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 29. Januar 2026 um 16:47 UTCinvestigating

   We are currently investigating intermittent user access to the Invoca UI based on the specific Invoca URL(www2.invoca.net) users are attempting to log in from. If you experience issues accessing the Invoca UI, please redirect and attempt to log in to Invoca.net. If you continue to experience access issues on Invoca.net, please notify our support team to further investigate.

2. 29. Januar 2026 um 17:41 UTCidentified

   While we continue to investigate and work towards a permanent solution specific to the www2.invoca.net Invoca URL, we have verified all users can successfully access and log into the Invoca UI through the workaround by going to Invoca.net. We will continue to provide updates as they become available.

3. 29. Januar 2026 um 22:20 UTCresolved

   We have successfully resolved the access issues impacting the www2.invoca.net URL. Users can now log in through their preferred access points without redirection. If you continue to experience any difficulties, please reach out to our support team.

1. 22. Januar 2026 um 03:05 UTCinvestigating

   We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected].

2. 22. Januar 2026 um 15:54 UTCmonitoring

   A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.

3. 22. Januar 2026 um 15:55 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 22. Januar 2026 um 19:52 UTCresolved

   This incident has been resolved.