Störungsverlauf von Kajeet

1. 21. August 2026 um 20:47 UTCinvestigating

   Wir untersuchen ein Problem, das eine Teilmenge von T-Mobile-Linien betrifft, was zu einem Serviceverlust führen kann. Wir arbeiten mit dem Carrier zusammen, um den Umfang zu bestätigen und die betroffenen Linien wiederherzustellen.

2. 21. August 2026 um 21:22 UTCresolved

   Wir haben ein Problem identifiziert, das eine Teilmenge von T-Mobile-Linien betrifft. Reaktivierung Wurde abgeschlossen, und wir arbeiten mit dem Träger an der Ursache. Vielen Dank für Ihre Geduld, während wir daran gearbeitet haben, den Service wiederherzustellen. Wenn Sie weiterhin Probleme beim Einreichen einer Supportanfrage haben, wenden Sie sich bitte an den Kajeet Support unter [email protected] oder 877-352-5338.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 13. August 2026 um 20:48 UTCinvestigating

   We are investigating an issue affecting Verizon Wireless device activations. Activation attempts may fail while we work with the carrier to determine scope and restore service.

2. 13. August 2026 um 22:45 UTCresolved

   Resolved: Verizon Wireless device activations are completing successfully. We will continue working with Verizon to review the incident and monitor service. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

1. 6. August 2026 um 21:44 UTCinvestigating

   Verizon Wireless (VZW) is reporting issues with provisioning transactions which may result in processing delays. Our team is actively monitoring the situation and working with the appropriate parties to restore normal processing as quickly as possible. We will continue to provide updates as more information becomes available.

2. 6. August 2026 um 22:05 UTCresolved

   Verizon Wireless provisioning transactions are processing normally again. Some earlier transactions may remain delayed while outstanding callbacks complete. Kajeet will continue monitoring the remaining transaction backlog. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

1. 31. Juli 2026 um 15:50 UTCresolved

   Wir haben ein Problem identifiziert, das die AT & T Enterprise-Datenkonnektivität für einige Kunden betrifft. Eine Routing-Konfiguration wurde vorgenommen, um das Problem zu beheben, der Service wurde wiederhergestellt und die Teams überwachen die Stabilität.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 20. Juli 2026 um 14:13 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

2. 20. Juli 2026 um 14:14 UTCinvestigating

   Wir haben derzeit ein Problem mit der Einreichung von Supportfällen über das Sentinel-Portal. Wenn Sie ein Problem melden müssen, bitte entweder: E-Mail [email protected] Call 877-352-5338 Wir entschuldigen uns für die Unannehmlichkeiten und schätzen Ihre Geduld, während wir daran arbeiten, dieses Problem zu lösen.

3. 20. Juli 2026 um 18:07 UTCresolved

   Das Problem, das sich auf die Einreichung von Supportfällen über das Sentinel-Portal auswirkt, wurde behoben. Kunden können jetzt Supportfälle wie gewohnt über das Portal einreichen. Vielen Dank für Ihre Geduld, während wir daran gearbeitet haben, den Service wiederherzustellen. Wenn Sie weiterhin Probleme beim Einreichen einer Supportanfrage haben, wenden Sie sich bitte an den Kajeet Support unter [email protected] oder 877-352-5338.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 15. Juli 2026 um 10:52 UTCinvestigating

   Wir untersuchen ein Problem, das Sentinel betrifft, einschließlich des Zugriffs auf die Sentinel App und der damit verbundenen Verarbeitung. Die Teams arbeiten aktiv an der Datenbankleistung und werden ein weiteres Update bereitstellen, sobald Auswirkungen und Minderung bestätigt werden.

2. 15. Juli 2026 um 12:28 UTCresolved

   Die Leistung des Sentinel-Services hat sich wieder normalisiert, nachdem der interne ThousandEyes-Transaktionstest Sentinel UI-Login um etwa 07:53 EDT gestoppt wurde. Wir beobachten weiterhin, um die Stabilität zu bestätigen. Wenn Sie weitere technische Schwierigkeiten haben, wenden Sie sich bitte an unseren Kundensupport unter [email protected], online unter Support. Kajeet.com, oder rufen Sie 1 (877) 352-5338 an, um sofort mit jemandem zu sprechen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 29. Juni 2026 um 16:14 UTCinvestigating

   We are investigating an issue affecting Sentinel report generation. Some reports may remain pending or take longer than expected to create. Engineering is actively investigating. We apologize for any inconvenience this may be causing.

2. 29. Juni 2026 um 17:27 UTCinvestigating

   We continue to investigate delayed Sentinel report generation. The usage reports server has been restarted to clear stuck Jasper jobs, but validation is still in progress and reports are not yet confirmed as fully processing.

3. 29. Juni 2026 um 20:03 UTCinvestigating

   We continue to investigate delayed Sentinel usage report generation. A previously pending test report has now completed, but Engineering is still validating whether report processing is stable and fully restored. We apologize for any inconvenience this may be causing.

4. 29. Juni 2026 um 20:50 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 25. Juni 2026 um 17:42 UTCinvestigating

   Some customers may be experiencing issues loading Insights Dashboard data. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 25. Juni 2026 um 19:01 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 11. Juni 2026 um 13:46 UTCinvestigating

   We are investigating reports of Direct Access connectivity issues affecting multiple customers. Network teams are engaged and reviewing VPN/BGP status and traffic flow; the next update time has not yet been confirmed.

2. 11. Juni 2026 um 17:29 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 8. Juni 2026 um 19:14 UTCinvestigating

   We experienced an issue that may have resulted in a temporary service interruption for a subset of customers. Our engineering teams have identified the cause and implemented mitigation steps. We are now seeing impacted devices begin to come back online, and service restoration is progressing. While recovery is underway, we are continuing active work to fully resolve the remaining impact and ensure all devices return to normal operation. We will continue to monitor the environment closely until full stability is confirmed. We apologize for the disruption and appreciate your continued patience.

2. 8. Juni 2026 um 19:31 UTCinvestigating

   We are continuing to investigate this issue.

3. 8. Juni 2026 um 19:34 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 4. Juni 2026 um 15:57 UTCinvestigating

   We are currently experiencing an issue that is affecting Device Settings for certain devices. We apologize for any inconvenience this may cause. If you require immediate configuration changes, please submit a support ticket and our team will assist you as quickly as possible.

2. 5. Juni 2026 um 16:42 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 10. März 2026 um 00:39 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 10. März 2026 um 13:18 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 3. März 2026 um 16:25 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 3. März 2026 um 17:15 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 25. Februar 2026 um 20:57 UTCinvestigating

   As of 2:30 PM ET this afternoon, some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 25. Februar 2026 um 21:15 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 17. Februar 2026 um 18:02 UTCinvestigating

   Some customer may be experiencing issues exporting worksheets from Sentinel Insights. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 17. Februar 2026 um 22:12 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 4. Februar 2026 um 14:08 UTCinvestigating

   We are currently experiencing a temporary outage with our phone systems and are unable to receive inbound support calls at this time. Our team is actively working to resolve the issue. In the meantime, customers can reach Support through the following channels: Submit a case via Sentinel Email us at [email protected] Visit kajeet.com and use the chat feature We appreciate your patience and will provide updates as more information becomes available.

2. 4. Februar 2026 um 17:59 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 2. Februar 2026 um 15:17 UTCresolved

   Some customers may have experienced intermittent connectivity issues with Verizon between 1:23 AM and 9:26 AM ET on Monday, February 2, 2026. Our network engineers mitigated the issue by rerouting traffic from our primary circuit to a secondary Verizon circuit, which resolved the impact. We are continuing to work with Verizon to determine the root cause. We apologize for any inconvenience this may have caused and appreciate your patience.

1. 10. Dezember 2025 um 03:56 UTCresolved

   Tonight, 12/09/2025, between 9:28 PM and 9:41 PM ET (13 minutes), we experienced a service interruption caused by work being performed in our East Coast development environment, which unexpectedly affected impacted network connectivity. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

1. 29. Oktober 2025 um 16:19 UTCinvestigating

   As of Wednesday, 10/29/25 some customers may be experiencing intermittent AT&T provisioning issues. AT&T reported experiencing a sharp and unexpected surge in traffic, resulting in growing backlogs. AT&T's engineers are actively working to resolve these problems. We apologize for any inconvenience this may be causing.

2. 29. Oktober 2025 um 19:43 UTCmonitoring

   Impact on Kajeet provisioning operations seem to be alleviated, however, AT&T has not reported back that the issue has been resolved from their end and other non-Kajeet services still seem to be impacted. We continue to monitor for impact to Kajeet services and updates from AT&T.

3. 30. Oktober 2025 um 13:00 UTCresolved

   AT&T has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

1. 24. Oktober 2025 um 17:20 UTCinvestigating

   Some customers may be experiencing delays in T-Mobile activation. Please know our technical teams are actively working with T-Mobile on resolving this issue and we apologize for any inconvenience this might have caused.

2. 24. Oktober 2025 um 18:29 UTCresolved

   Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.