52 Kami incidents · April 2021 — official updates, affected components, duration and resolution details.
Test
Test - Problem identifiziert
Test - Ein Fix wurde gefunden und das Problem sollte innerhalb der XYZ-Zeit behoben werden
Prüfung — Der Vorfall ist gelöst
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Testing - This is only a test. There is no current incident. This test will be removed shortly.
Test - "we've identified the issue"
Test - "the issue is resolved"
We are currently aware of an error that customers are receiving about their LTI Consumer Key, specifically using the SpeedGrader integration. Our team is investigating. In the mean time, please try uninstalling and reinstalling, or updating to the latest version, of the Kami Extension. If you have questions or concerns, please email us directly at [email protected]
Our team has identified and resolved the issue affecting some users opening Kami assignments in Canvas SpeedGrader. Users should now be able to access and grade submissions as expected. If you continue to experience any issues, please contact us at [email protected] with details about your course, assignment, and browser so our team can assist further. Thank you for your patience while we worked to resolve this issue.
We have identified that some Kami users are experiencing degraded performance when accessing Canvas, particularly when assigning or submitting assignments. Kami’s core functionality remains operational and unaffected. The issues are localized to the integration points with the Canvas platform. If you experience persistent errors within the Canvas interface, please contact your institutional Canvas support team. Following a recent security incident reported by Canvas, and in line with their current recommendations, Kami advises all Canvas customers to follow these security best practices. Ensure Multi-Factor Authentication is enabled on all privileged and administrative accounts, review administrative permissions and user access levels, proactively rotate API tokens or developer keys where applicable, and limit external domain sharing for Google Drive and Microsoft OneDrive to prevent unauthorized data exposure. For the latest updates on Canvas service health, please visit the official status page: https://status.instructure.com/
The canvas issue has been resolved.
This incident has been resolved.
We apologize but our website host, Cloudflare, is down. This is causing the www.kamiapp.com website to be down as well. You can still access Kami through your browser extension. If you are using a tablet or device that does not allow for the extension, we apologize. You can view Cloudflare's status page here - https://www.cloudflarestatus.com/. Once they resolve the issue on their end, you will regain access to Kami through the website. Please email us at [email protected] for any other questions!
We apologize but our website host, Cloudflare, is down. This is causing the www.kamiapp.com website to be down as well. You can still access Kami through your browser extension. If you are using a tablet or device that does not allow for the extension, we apologize. You can view Cloudflare's status page here - https://www.cloudflarestatus.com/. Once they resolve the issue on their end, you will regain access to Kami through the website. Please email us at [email protected] for any other questions!
We experienced a DNS and domain issue today caused by an external vendor change, which impacted access to our website and caused intermittent inbound email delivery. The website was unavailable between approximately 9:45 AM CT and 1:50 PM CT, and inbound email delivery may have been intermittent for up to four hours during that time. The issue has now been fully resolved, and all systems are operating normally. We sincerely apologize for the disruption and appreciate your patience while we worked to restore service.
We’re aware of an issue affecting the Grade with Kami and Open with Kami features for some users. Our engineers are actively working on a fix, and we expect a resolution soon. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. For any other issues, please email us at [email protected]
We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, which may take some time to reach all users. We appreciate your patience, and once the rollout is complete, this issue should no longer occur. Please email us at [email protected] with questions!
We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, which may take some time to reach all users. We appreciate your patience, and once the rollout is complete, this issue should no longer occur. Please email us at [email protected] with questions!
We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, which may take some time to reach all users. We appreciate your patience, and once the rollout is complete, this issue should no longer occur. In the mean time, please try uninstalling and reinstalling your Kami extension as this may speed up the update process. Please email us at [email protected] with questions!
We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, and we’ve received reports that the issue is resolved for users on the latest version of the Kami extension. If you’re still experiencing issues, we recommend uninstalling and reinstalling the Kami extension to ensure you have the most recent version. If the problem persists after updating, please reach out to us at [email protected] and our team will be happy to assist.
We're happy to share that the issue with Grade with Kami has now been resolved. To make sure everything is working properly on your end, please update your Kami extension: For Google Chrome: https://help.kamiapp.com/en/articles/14479097-upgrading-the-kami-google-chrome-extension For Microsoft Edge: https://help.kamiapp.com/en/articles/14479664-upgrading-the-kami-microsoft-edge-extension If updating doesn’t resolve the issue, we recommend fully uninstalling and then reinstalling the extension, as this will ensure you’re on the latest version. If you’re still experiencing any problems after that, please reach out and let us know at [email protected]. We’re happy to take another look. Thanks again for sticking with us through this!
Our team is aware that there is an issue with loading Class View at this time. A fix has been deployed, please refresh your Kami page at this time. We appreciate your patience and understanding. For further questions, please email us at [email protected]. Thank you!
Our team is aware that there is an issue with loading Class View at this time. A fix has been deployed, please refresh your Kami page at this time. We appreciate your patience and understanding. For further questions, please email us at [email protected]. Thank you!
Our team has identified and resolved the Class View issue, along with other LMS authentication issues. If you're still experiencing any trouble, please reach out to us at [email protected]!
A fix has been implemented and we are monitoring the results.
Our team has discovered and resolved the outage concern. For any questions, please email [email protected]
Kami is currently experiencing a service degradation affecting our AI-powered features, including Understanding Tools, Question Generation, and AI-assisted Feedback. Our engineering team is actively investigating the issue and working toward a resolution. We apologize for the inconvenience and will provide further updates as more information becomes available. If you have urgent questions, please reach out to us at [email protected].
Our engineering team has rectified the issue affecting our AI features. The Understanding tools, Question generation, and AI-assisted feedback are now running normally. If you are still experiencing any issues with these tools, please refresh your page or contact us at [email protected]. Thank you for your patience!
Kami is aware of the current Google Authentication error when accessing documents. The engineering team has prioritised investigating the cause of the Google Authentication problems you are experiencing as either a teacher or a student. We apologize for any inconvenience this has caused, but rest assured, we are working diligently on resolving this issue and appreciate your patience and understanding. Please reach out to [email protected] with any questions.
Kami is aware of the current Google Authentication error when accessing documents. The engineering team has identified a problem with the Kami scopes. To assist, please have your IT teams visit this link and follow the instructions: https://help.kamiapp.com/en/articles/8043919-third-party-app-access-controls We apologize for any inconvenience this has caused. Rest assured, we are working diligently to resolve the issue and appreciate your patience and understanding. Please reach out to [email protected] with any questions.
Kami’s engineering team has identified the problems resulting in the Google Authorization error. A resolution has been applied to resolve the US-only IP rules in the Google Context-aware system. Kami will continue to monitor. If problems still persist, please contact [email protected]
This incident has been resolved.
We're aware of the ongoing AWS Outage, but do not worry! Kami is unnaffected, and were still live, working and ready to help you learn. If you do run into any issues, please reach out to "[email protected]", and our amazing Customer Support Team will be happy to help get things back up and running. The Kami Customer Success Team.
We're aware of the ongoing AWS Outage, but do not worry! Kami is unnaffected, and we're still live, working and ready to help you learn. If you do run into any issues, please reach out to "[email protected]", and our amazing Customer Support Team will be happy to help get things back up and running. The Kami Customer Success Team.
The AWS Outage has been resolved.
We are aware that Kami is currently experiencing slow loading times with loading and saving documents, and some users are experiencing connection issues (Kami appearing offline). Our Engineers are investigating the issue now, and we'll update you once we know more.
This incident has been resolved.
Due to an ongoing Google Cloud Outage: https://status.cloud.google.com/ we are currently experiencing degraded performance from certain features within Kami. Loading Files from Google Drive Updating Kami Share Link Sharing Settings for Drive files. Kami AI Tools Kami Companion Beta tools. We're currently investigating the issues and seeing if there is anything we can do to restore functionality. We'll keep you updated on any progress, and if you have questions or concerns, please reach out via "[email protected]". Thank you for your patience and understanding, and best wishes! The Kami Customer Success Team
We've identified that this issue has been caused by a Global Outage that has affected Multiple Services. It has been reported that the issue has been resolved externally, and we're starting to see performance return, however, we're continuing to monitor until we have confirmed all our features are back up and running. If you are still experiencing any issues, please reach out via [email protected], and we'll be happy to look into it further. Thank you again for your patience, and best wishes! The Kami Customer Success Team.
We are continuing to monitor for any further issues.
We've now confirmed the affected components are back up and running, and the incident is now resolved.
We've identified an issue with our Microsoft Teams Integration. The "Kami Button" under "Apps" in the Microsoft Teams Integration does not function when clicked by a teacher viewing the student Submissions. This is affecting both the Teams App, and Teams with Browsers We have escalated the issue to Microsoft and are working with them on a fix, which we hope to have out this week. You are still able to view the student work and access Class-View via clicking the "Take Action in Student View" button, and then clicking the Kami Button there. We completely understand the frustration that this has caused, and are working to get things up and running again as soon as possible. If you do have any questions or concerns about this, please reach out to [email protected], and we'll be happy to help. Thank you for your patience and understanding, and best wishes. The Kami Customer Success Team.
We've identified an issue with our Microsoft Teams Integration. The "Kami Button" under "Apps" in the Microsoft Teams Assignment page does not function. This is affecting both the Teams App, and Teams with Browsers. You are still able to view the student work and access Class-View via clicking the "Take Action in Student View" button, and then clicking the Kami Button there.
We are resolving the incident as we have confirmation a fix is on the way, and will update affected users once that has been released
We are aware that several Kami users are reporting Kami running incredibly slowly, and struggling to load and view files. Our Developers have been notified and are looking into the cause now. As soon as we have an update on what's caused this, and any potential fixes, we will let you know. Thanks for your patience while we figure this out! The Kami Customer Success Team,
We've now made a couple of changes on the backend that should have mitigated the issue. If you are still experiencing any issues, please reach out via [email protected], and we'll be more than happy to help! Thanks again for your patience while we've figured this out, and best wishes! The Kami Customer Success Team.
This incident has been resolved.
We are aware that Kami is currently experiencing reduced performance when it comes to loading files, saving annotations, and exporting documents out of Kami. All tools and features are still working, but slower than expected. Annotations will also save eventually, but please stay on the page until you see the “all changes saved” message. Our developers are aware of the issue and are investigating the cause now. As soon as we have more information, we will update everyone ASAP. Thank you for your patience and understanding while we figure this out! The Kami Customer Success Team
We've identified the change that has caused these performance issues and are working on a fix for the issue now. All tools and features are still working, but slower than expected. Annotations will also save eventually, but please stay on the page until you see the “all changes saved” message. We are still monitoring Kami's performance for any changes as we We'll keep you updated on the progress of that fix, and are doing all we can to get this back up and running for you. Thank you for your patience and understanding while we figure this out! The Kami Customer Success Team
We've now rolled back the change that we believe was responsible for the performance issues in Kami. Everything looks to be back up and running smoothly, however, we'll keep monitoring to make sure everything is working as expected. If there are still any issues please reach out via [email protected], and we'll be happy to help! Thanks again for your patience and understanding, and best wishes! The Kami Customer Success Team.
This incident has been resolved.
We've identified an issue with our fix for the outage earlier this week that has caused Teachers to encounter an error when opening student work in Assignments created using the Kami Google Classroom Add-on. Students are still able to complete and submit the work without issue. We've figured out the cause, and are working on releasing a fix for that as soon as we can. Thank you for your patience and understanding while we get things up and running smoothly again. The Kami Customer Success Team
We've released a change that should fix the issue, and student work should now be accessible again. If you are still encountering this issue, please reach out to us on [email protected], and we'll be happy to look further into that for you. Once again, thank you so much for your patience and understanding while we've sorted this out. Best Wishes! The Kami Customer Success Team.
This incident has been resolved.
We've received multiple reports from users that when using the Google Classroom Kami Add-on, students encounter an "Error loading document through Google Classroom" message when opening their assignments. We are investigating this issue now, and are working on confirming the cause and we will update you as we learn more, as well as progress on any fixes. Thank you for your patience while we sort this out! The Kami Customer Success Team
We've identified the cause of the error message, and are working on a fix for it now, which we hope to have ready to good very soon! As soon as that is live, we'll update you again, and once again, really sorry for the disruption. Thank you for your patience and understanding while we sort this out! The Kami Customer Success Team
The cause of the error has now been resolved, so we are monitoring for any further occurrences, If you are still encountering any issues, please let us know via [email protected], and once again, we greatly appreciate your patience while we sorted the issue out. Thanks, and best wishes! The Kami Customer Success Team
This incident has been resolved.
We are aware that Kami is experiencing slow loading and issues with opening files the Kami webpage as of 12:00 PM Eastern Time/ 9:00 AM Pacific time. Our Developers are looking into this now, and we will update you as soon as we have more information. Thank you for your patience while we troubleshoot this,
We are aware that Kami is experiencing intermittently slow loading and issues with opening files the Kami platform as of 12:00 PM Eastern Time / 9:00 AM Pacific time. Our engineers are looking into this now, and we will update you as soon as we have more information. Thank you for your patience while we troubleshoot this.
We've now identified and implemented a fix for this issue, and are monitoring for any further issues with loading Kami. Please reach out to [email protected] if you are still encountering any issues! Thanks again for your patience while we get things back to normal.
We've confirmed that our fix has resolved the issue, and Kami should be back up and running as usual now! If you are still encoutering any issues, please let us know via [email protected], and we'll be more than happy to help! Thanks again so much for your patience while we fixed this, and best wishes! The Kami Customer Success Team
Due to an outage with our Redirection Service, Kami Sharing Links, and other shortened links starting with kami.app may not be working, instead showing an "Internal Server Error" message. We're waiting on more information from their team regarding the outage, and as soon as we have an update we'll let you know. We appreciate your patience and understanding. The Kami Customer Success Team.
Short.io has released a fix that has resolved the issue. Sharing links should now be working again, but any links created during the outage (8:18 PM UTC - 8:28 PM UTC) may still be broken, and need re-creating. If there are any ongoing issues with these links, please reach out to [email protected]. Thanks again for your time and understanding The Kami Customer Success Team.
We've now confirmed that Short.io's fix has worked, and that the links created during the outage are now working. If there are any ongoing issues with these links, please reach out to [email protected]. Thanks again for your time and understanding The Kami Customer Success Team.