Störungsverlauf von Kandji

1. 4. September 2026 um 14:41 UTCinvestigating

   Wir untersuchen ein gemeldetes Problem mit intermittierendem Zugang zu Mietern aus den USA und der EU. Dies kann dazu führen, dass sich einige Kunden nicht in die Iru Web App einloggen können. Wir werden ein Update veröffentlichen, sobald weitere Informationen verfügbar sind.

2. 4. September 2026 um 15:25 UTCinvestigating

   Wir untersuchen weiterhin ein Problem, das den intermittierenden Zugang zu Mietern aus den USA und der EU betrifft. Einige Kunden können sich möglicherweise nicht bei der Iru Web App anmelden, und die Registrierungsaktivitäten und API-Aufrufe können ebenfalls betroffen sein. Wir werden ein weiteres Update bereitstellen, sobald mehr Informationen verfügbar sind.

3. 4. September 2026 um 16:03 UTCidentified

   Wir haben das Problem des intermittierenden Zugangs zu Mietern aus den USA und der EU identifiziert und arbeiten daran, die betroffenen Dienste wiederherzustellen. Einige Kunden können weiterhin Probleme haben, sich bei der Iru Web App anzumelden, Geräte zu registrieren oder API-Aufrufe zu tätigen, während die Wiederherstellungsbemühungen im Gange sind. Wir werden ein weiteres Update bereitstellen, sobald mehr Informationen verfügbar sind.

4. 4. September 2026 um 17:14 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Wiederherstellung der Dienste, die den intermittierenden Zugang zu Mietern in den USA und der EU beeinträchtigen. Kunden sollten sich nun bei der Iru Web App anmelden, Geräte registrieren und API-Anrufe wie erwartet tätigen können. Wir werden die Leistung weiterhin überwachen und ein Update bereitstellen, sobald das Problem vollständig behoben ist.

5. 4. September 2026 um 19:19 UTCresolved

   Dieses Problem ist gelöst. Der Zugriff auf Mieter aus den USA und der EU wurde wiederhergestellt, und Kunden sollten sich in der Iru Web App anmelden, Geräte registrieren und API-Anrufe wie erwartet tätigen können. Wenn Sie weiterhin Probleme haben, wenden Sie sich bitte an [email protected]

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 30. April 2026 um 16:02 UTCinvestigating

   We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email ([email protected]) and the Support Customer Portal remain available for contacting Support.

2. 30. April 2026 um 17:16 UTCidentified

   We have identified the issue causing the in‑app support chat to be unavailable for some customers and are working on a fix. Email and the Support Customer Portal remain available for contacting Support.

3. 30. April 2026 um 18:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 30. April 2026 um 20:28 UTCresolved

   The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team.

1. 23. April 2026 um 10:01 UTCinvestigating

   We have identified an issue causing degraded performance for Passport logins for some users. Affected users may experience slower-than-normal authentication when signing in, but logins are still completing. We will update this page as more information becomes available.

2. 23. April 2026 um 13:01 UTCidentified

   We have identified the cause of the degraded performance affecting Passport logins and are implementing changes to restore normal behavior.

3. 23. April 2026 um 17:06 UTCmonitoring

   We have implemented a fix and are monitoring system performance. Passport logins should now be completing within normal timeframes, and we will continue to watch for any recurrence.

4. 23. April 2026 um 19:58 UTCresolved

   This issue has been resolved. If you continue to experience delays with Passport login, please open a ticket with our support team.

1. 22. Dezember 2025 um 18:01 UTCinvestigating

   We are currently investigating an issue with certificates on Iru tenants. This does not affect Kandji tenants but will impact migrations from Kandji to Iru until it is resolved. We will update this page as more information becomes available.

2. 22. Dezember 2025 um 18:42 UTCidentified

   The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

3. 22. Dezember 2025 um 19:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 22. Dezember 2025 um 19:51 UTCresolved

   This incident has been resolved, and Iru tenants should be accessible again. If you continue to experience problems, please open a ticket with our support team.

1. 15. Oktober 2025 um 16:32 UTCinvestigating

   We are investigating a reported issue with intermittent access to EU tenants. This may result in the inability to log into the Kandji Web App for some customers. We will post an update as more information becomes available.

2. 15. Oktober 2025 um 17:19 UTCidentified

   The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

3. 15. Oktober 2025 um 17:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 15. Oktober 2025 um 21:02 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 23. Juli 2025 um 09:52 UTCinvestigating

   We are currently investigating an issue where Endpoint Detection and Response (EDR) is quarantining Microsoft Teams. We will post more information as it becomes available.

2. 23. Juli 2025 um 10:39 UTCidentified

   We have identified the issue and are currently working on a solution. During this time, some customers may still experience quarantined Microsoft Teams applications on macOS. We appreciate your patience as we work to resolve this.

3. 23. Juli 2025 um 12:35 UTCmonitoring

   A fix has been implemented, and we are currently monitoring the results. At this time, the Microsoft Teams application on macOS is expected to be functioning normally. We will continue to monitor the situation to ensure full resolution. If you need additional assistance, please contact Support.

4. 24. Juli 2025 um 13:07 UTCresolved

   The issue affecting the Microsoft Teams application on macOS has been fully resolved and normal operation has resumed. We will continue to monitor for any further issues. If you experience any related problems or need additional assistance, please contact Support.

1. 27. Mai 2025 um 13:51 UTCinvestigating

   We are investigating a reported issue with loading both US and EU tenants. We will post an update as more information becomes available.

2. 27. Mai 2025 um 15:11 UTCidentified

   The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent issues with access to the Kandji Web App. We will post an update as soon as additional information is available.

3. 27. Mai 2025 um 16:56 UTCmonitoring

   Tenant access is now stable across both US and EU tenants, and we are continuing to monitor. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 27. Mai 2025 um 19:43 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 14. April 2025 um 14:36 UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in US and EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 14. April 2025 um 16:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 14. April 2025 um 18:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 14. April 2025 um 20:08 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 10. März 2025 um 10:19 UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 10. März 2025 um 11:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 10. März 2025 um 17:25 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 11. Februar 2025 um 10:09 UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 11. Februar 2025 um 12:52 UTCidentified

   The issue has been identified, and a fix is being implemented. Customers may continue to experience intermittent latency when accessing the Kandji Web App on EU tenants. We will post an update as soon as additional information is available.

3. 11. Februar 2025 um 14:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 11. Februar 2025 um 18:09 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 29. Januar 2025 um 23:57 UTCinvestigating

   We are investigating reports of unexpected restarts for a subset of managed computers. We will post an update as more information becomes available.

2. 30. Januar 2025 um 01:14 UTCidentified

   The issue has been identified and a fix is being implemented. Customers may continue to experience symptoms as we work to implement a fix. We will post an update as soon as additional information is available.

3. 30. Januar 2025 um 04:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 30. Januar 2025 um 16:07 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 14. November 2024 um 17:23 UTCinvestigating

   We are investigating a reported issue with device enrollments and slowness in the Kandji web app for some customers. We will post an update as more information becomes available.

2. 14. November 2024 um 19:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 14. November 2024 um 21:21 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 4. November 2024 um 10:23 UTCinvestigating

   We are investigating reported intermittent issues with increased load times when accessing the Kandji Web App and errors during enrollment for EU Tenants. We will post an update as more information becomes available.

2. 4. November 2024 um 14:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we confirm the issue has been fully resolved.

3. 4. November 2024 um 17:45 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 23. Oktober 2024 um 21:23 UTCinvestigating

   We are investigating reports of intermittent increased load times relating to Self Service connections and Agent check-in by some customers. We will post an update as more information becomes available.

2. 24. Oktober 2024 um 00:30 UTCmonitoring

   We are continuing to monitor the situation and have not observed increased load times since initial reports. We will post another update once we consider this incident resolved.

3. 24. Oktober 2024 um 17:12 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 30. September 2024 um 19:07 UTCinvestigating

   We are investigating a reported issue relating to Self Service and Agent actions. This may result in the inability to load Self Service and for the Agent to complete some actions for some customers. We will post an update as more information becomes available.

2. 30. September 2024 um 20:36 UTCidentified

   The issue has been identified and a fix is being developed. Some customers may continue to experience issues with Self Service and Kandji Agent functionality. We will post an update as soon as additional information is available.

3. 1. Oktober 2024 um 02:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Some devices may still experience intermittent issues as the fix is deployed. We will post an update as soon as we can confirm full resolution.

4. 1. Oktober 2024 um 16:03 UTCmonitoring

   We are actively monitoring the changes that have been implemented to ensure they yield the expected results as devices check in throughout the day. Once we are confident that the outcomes align with our expectations, we will proceed to resolve this incident.

5. 2. Oktober 2024 um 01:19 UTCmonitoring

   Self Service and Agent actions are operational. We will continue to monitor the changes implemented to ensure they yield the expected results as devices check in, and will move this issue to resolved after all validation cycles are complete.

6. 2. Oktober 2024 um 21:42 UTCresolved

   The issue is now resolved, and any users that have issues with Agent actions or Self Service should restart their computer. If, after a restart, issues with Self Service or Agent actions are experienced, please open a ticket with our Support Engineering team.

1. 17. April 2024 um 15:48 UTCmonitoring

   An issue was reported with third-party user authentication services, but they are now operational, and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

2. 17. April 2024 um 16:50 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 16. April 2024 um 14:33 UTCinvestigating

   We are investigating a reported issue with our chat-based support. This may result in the inability to conduct support via chat for some customers. We will post an update as more information becomes available. Please email [email protected] for support if you are experiencing issues with chat.

2. 16. April 2024 um 15:59 UTCmonitoring

   We are no longer receiving reports of issues with chat support availability. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 16. April 2024 um 17:44 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 9. November 2023 um 01:59 UTCinvestigating

   We are currently investigating an issue where the chat bubble is not available in the Kandji admin interface. Email and portal access continue to be available, as per normal.

2. 9. November 2023 um 02:13 UTCidentified

   Our third-party service provider is currently undergoing maintenance. As such, you may experience intermittent access to chat support during this window. Maintenance is expected to be completed at 02:30am UTC.

3. 9. November 2023 um 02:36 UTCmonitoring

   The third-party maintenance window is now complete, and chat support is operational.

4. 9. November 2023 um 03:38 UTCresolved

   Chat support has been stable since the closure of the third-party maintenance window. This incident is now resolved.

1. 7. November 2023 um 22:54 UTCinvestigating

   We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

2. 7. November 2023 um 23:45 UTCmonitoring

   Authentication services have returned to normal and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 8. November 2023 um 00:20 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 7. November 2023 um 14:29 UTCinvestigating

   We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

2. 7. November 2023 um 15:03 UTCmonitoring

   Third-party user authentication services are reportedly operational and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 7. November 2023 um 15:42 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.