Störungsverlauf von Klarna

1. 29. Juli 2026 um 17:58 UTCinvestigating

   Wir haben derzeit Probleme mit Merchant Onboarding durch Integration Guides App im Merchant Portal in allen Regionen. Wir arbeiten daran, den Service so schnell wie möglich wiederherzustellen. Vielen Dank für Ihre Geduld.

2. 29. Juli 2026 um 19:29 UTCinvestigating

   Wir untersuchen das Problem noch immer. Vielen Dank für Ihre Geduld.

3. 29. Juli 2026 um 20:56 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird implementiert.

4. 29. Juli 2026 um 22:01 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

5. 29. Juli 2026 um 22:20 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 24. Juli 2026 um 08:07 UTCinvestigating

   Einige Kunden auf iOS (Safari / Chrome) können den Klarna-Checkout nach dem Login möglicherweise nicht im Popup-Modus abschließen. Android und Desktop Checkout sind nicht betroffen. Ursache: Browserwechsel von Drittanbietern. Wir arbeiten daran, die Dienste so schnell wie möglich wiederherzustellen. Vielen Dank für Ihre Geduld.

2. 24. Juli 2026 um 08:40 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

3. 27. Juli 2026 um 14:20 UTCmonitoring

   Der Überwachungszeitraum zeigt eine Verbesserung, die Teams arbeiten jedoch weiterhin an vollständigen Wiederherstellungsmaßnahmen und überwachen weiterhin.

4. 31. Juli 2026 um 13:40 UTCmonitoring

   Der Überwachungszeitraum zeigt weiterhin eine Verbesserung gegenüber früheren Minderungsmaßnahmen. Die Teams setzen aktiv zusätzliche Korrekturen ein und ermöglichen schrittweise Verbesserungen für betroffene Händler, während sie weiterhin an der vollständigen Wiederherstellung und Überwachung der Auswirkungen arbeiten.

5. 4. August 2026 um 11:50 UTCmonitoring

   Die Teams testen heute aktiv Fixes, wobei der Händler-Rollout voraussichtlich ab morgen beginnen wird. Es wird weiter daran gearbeitet, alle verbleibenden betroffenen Händler in die Lösung aufzunehmen und den Fix für die breitere Händlerbasis zu validieren.

6. 7. August 2026 um 13:40 UTCmonitoring

   Merchant Rollout zeigt deutliche Verbesserung. Die Teams werden die Überwachung fortsetzen, bis alle betroffenen Händler registriert sind.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 1. Juni 2026 um 09:47 UTCinvestigating

   We are currently experiencing a service disruption affecting some of our customer support availability. We are actively working to restore full support capacity as quickly as possible. We apologies for any inconvenience.

2. 1. Juni 2026 um 11:21 UTCinvestigating

   We are continuing to investigate this issue.

3. 1. Juni 2026 um 11:48 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 1. Juni 2026 um 12:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 1. Juni 2026 um 12:58 UTCresolved

   This incident has been resolved, and Customer Service operations have been fully restored across all regions.

1. 8. Mai 2026 um 01:28 UTCinvestigating

   We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected. Thank you for your patience.

2. 8. Mai 2026 um 01:44 UTCidentified

   We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue.

3. 8. Mai 2026 um 02:48 UTCidentified

   We are still working on a resolution, while monitoring updates from our cloud infrastructure provider.

4. 8. Mai 2026 um 04:06 UTCmonitoring

   We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix.

5. 8. Mai 2026 um 05:02 UTCmonitoring

   We are seeing recovery on additional services, we are still monitoring the issue closely.

6. 8. Mai 2026 um 06:52 UTCmonitoring

   We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed.

7. 8. Mai 2026 um 10:23 UTCmonitoring

   Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed. We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue.

8. 8. Mai 2026 um 12:05 UTCresolved

   This incident has been resolved.

1. 7. Mai 2026 um 08:14 UTCinvestigating

   We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as possible. Thank you for your patience

2. 7. Mai 2026 um 13:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 7. Mai 2026 um 13:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7. Mai 2026 um 16:44 UTCresolved

   This incident has been resolved.

1. 30. April 2026 um 12:07 UTCinvestigating

   We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 30. April 2026 um 12:27 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30. April 2026 um 12:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30. April 2026 um 12:44 UTCresolved

   This incident has been resolved.

1. 26. April 2026 um 12:12 UTCinvestigating

   We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.

2. 26. April 2026 um 12:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26. April 2026 um 12:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26. April 2026 um 12:56 UTCresolved

   This incident has been resolved.

1. 18. April 2026 um 03:32 UTCinvestigating

   We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.

2. 18. April 2026 um 05:41 UTCresolved

   This incident has been resolved.

1. 17. April 2026 um 11:50 UTCinvestigating

   We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17. April 2026 um 12:38 UTCresolved

   This incident has been resolved.

1. 9. April 2026 um 08:37 UTCinvestigating

   We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.

2. 9. April 2026 um 09:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9. April 2026 um 11:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10. April 2026 um 09:43 UTCresolved

   All pending merchant payouts have now been successfully triggered. These payouts will be processed according to standard banking timelines.

1. 30. März 2026 um 08:59 UTCinvestigating

   Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

2. 30. März 2026 um 09:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30. März 2026 um 09:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30. März 2026 um 09:50 UTCresolved

   This incident has been resolved.

1. 25. März 2026 um 11:10 UTCinvestigating

   We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.

2. 25. März 2026 um 11:41 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25. März 2026 um 11:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 25. März 2026 um 11:56 UTCresolved

   This incident has been resolved.

1. 22. März 2026 um 11:03 UTCinvestigating

   We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22. März 2026 um 12:21 UTCresolved

   Issue has been resolved.

1. 22. März 2026 um 03:26 UTCinvestigating

   We are currently observing abnormal conversion rate behavior for token charges in Europe on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22. März 2026 um 05:15 UTCresolved

   This incident has been resolved.

1. 17. März 2026 um 12:24 UTCinvestigating

   We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17. März 2026 um 17:24 UTCresolved

   This incident has been resolved.

1. 11. März 2026 um 16:18 UTCinvestigating

   A service degradation has been identified affecting Klarna's in-store payment service. Klarna is actively investigating the issue and implementing mitigation measures. Service functionality may be impacted during this time. Further updates will be communicated as information becomes available.

2. 11. März 2026 um 18:19 UTCresolved

   This incident has been resolved.

1. 10. März 2026 um 17:33 UTCinvestigating

   We are currently experiencing issues with the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10. März 2026 um 19:47 UTCresolved

   This incident has been resolved.

1. 9. März 2026 um 23:45 UTCinvestigating

   We are currently experiencing a global degradation to our search feature in the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10. März 2026 um 00:12 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10. März 2026 um 00:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10. März 2026 um 00:55 UTCresolved

   This incident has been resolved.

1. 4. März 2026 um 12:54 UTCinvestigating

   We are currently experiencing issues with Merchant Disputes in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

2. 4. März 2026 um 13:45 UTCresolved

   This incident has been resolved.

1. 17. Februar 2026 um 02:01 UTCinvestigating

   We are currently experiencing a degradation to Klarna Payments using Swish in Sweden due to a maintenance at Swish https://status.swish.nu/incidents/fx3mycd6pw05. We are monitoring the situation to restore the service as soon as possible. Thank you for your patience.

2. 17. Februar 2026 um 02:04 UTCidentified

   Maintenance at Swish: https://status.swish.nu/incidents/fx3mycd6pw05

3. 17. Februar 2026 um 04:04 UTCresolved

   This incident has been resolved.