Störungsverlauf von Lattice

1. 21. August 2026 um 17:19 UTCinvestigating

   Lattice erlebt derzeit einen Vorfall auf der Admin Compensation Cycle Recommendations Seite. Die Empfehlungstabelle zeigt einen Fehler "Something Went Wrong".

2. 21. August 2026 um 17:22 UTCidentified

   Unser Team hat die zugrunde liegende Ursache identifiziert und implementiert einen Fix, um die Fehleradministratoren zu beheben siehe auf der Seite Compensation Cycle Recommendations.

3. 21. August 2026 um 18:00 UTCmonitoring

   Ein Fix wurde bereitgestellt. Administratoren, die Compensation Cycle Recommendations anzeigen, sollten die Seite aktualisieren und die Daten erfolgreich anzeigen. Wir werden die Überwachung vorerst fortsetzen.

4. 21. August 2026 um 18:24 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 20. August 2026 um 20:23 UTCresolved

   Lattice hatte zwischen 12:30 Uhr Pacific und 1:15 Uhr Pacific ein Problem mit Lattice AI Agent und Evidence-Based Reviews Generation. AI Agent und Evidence-Based Reviews Generation wurde wiederhergestellt.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 18. August 2026 um 21:32 UTCmonitoring

   Ungefähr 30 minuten lang konnten e-mails und slack-nachrichten nicht gesendet werden. Ein Fix wurde bereitgestellt und neue Nachrichten werden nun wie erwartet gesendet. Nachrichten, die während des betroffenen Fensters gesendet werden, können sich verzögern. Wir überwachen den Service weiterhin.

2. 18. August 2026 um 21:33 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 14. August 2026 um 19:32 UTCresolved

   From 10:52–11:36 AM PDT, some users may have experienced issues logging in, making changes in Lattice, or using API requests to create or update data. This issue has now been resolved.

1. 10. August 2026 um 13:39 UTCinvestigating

   Lattice is experiencing a disruption in automated review cycle schedules. All review cycles on an automated timeline have not moved their state forward and automated reminders have not sent since Thursday. Our team is actively working to identify the underlying root cause and implement a solution.

2. 10. August 2026 um 15:20 UTCidentified

   Our team has identified the underlying root cause and are implementing a fix. All missed review cycle state changes will be made and associated notifications will be delivered.

3. 10. August 2026 um 17:06 UTCidentified

   Lattice is currently processing all missed review cycle state updates and notifications. Review cycles will be moved to the proper intended status and reminder notifications will be sent for all scheduled events between Thursday, August 6th and today.

4. 10. August 2026 um 17:58 UTCresolved

   All delayed review cycle state updates and notifications have now been sent. Automated review schedules are operating on time.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 6. August 2026 um 23:14 UTCinvestigating

   Some users who previously had Slack notifications active now have Slack notifications deactivated. These can be reactivated in Profile -> Manage Settings -> Notifications. Our engineering team is actively investigating.

2. 7. August 2026 um 00:51 UTCresolved

   Slack notification settings have now been restored.

1. 5. August 2026 um 03:37 UTCinvestigating

   After editing Default roles, the displayed counts for viewable and editable field-level permissions may be incorrect until the page is refreshed. As a workaround, refresh the page after saving. Our engineering team is actively investigating.

2. 5. August 2026 um 18:07 UTCidentified

   Our team has identified the underlying root cause and will be implementing a fix shortly.

3. 5. August 2026 um 20:14 UTCresolved

   This issue has been resolved.

1. 24. Juli 2026 um 11:46 UTCresolved

   Cloudflare, ein Upstream-Anbieter, hat derzeit ein Problem. Dies wirkte sich vorübergehend auf die Leistung der Lattice-Website aus und führte bei einigen Benutzern zu Verbindungs-Timeout-Fehlern. Die Gitterleistung ist wieder normal. Unser Engineering-Team überwacht die Situation weiterhin.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 8. Juni 2026 um 12:54 UTCresolved

   We are aware of an issue present over the weekend that meant that an error message appeared when attempting to end goals as complete or incomplete. Our Engineering Team have released a fix for this issue, and this has now been resolved.

1. 5. Mai 2026 um 09:45 UTCinvestigating

   Our Engineering Team is aware of degraded performance and long loading times for the login page, with some users experiencing long page load times for different areas in Lattice. We are investigating the issue.

2. 5. Mai 2026 um 11:02 UTCresolved

   Our Engineering Team has investigated this issue, and we are seeing a restoration of performance across Lattice. We will be continuing to investigate the root cause behind the slow down.

1. 14. April 2026 um 12:59 UTCinvestigating

   Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at [email protected].

2. 14. April 2026 um 13:05 UTCidentified

   The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support.

3. 14. April 2026 um 14:00 UTCresolved

   This incident has been resolved, users can now chat into Lattice and the FIN Bot will escalate to a live agent if needed.

1. 9. April 2026 um 01:49 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 9. April 2026 um 03:52 UTCresolved

   This incident has been resolved.

1. 8. April 2026 um 16:48 UTCidentified

   Users may see a Something Went Wrong error when accessing Goals in Lattice. The issue has been identified, and a fix is being implemented.

2. 8. April 2026 um 18:26 UTCresolved

   This issue has been resolved.

1. 26. März 2026 um 22:49 UTCidentified

   When viewing shared review packets, if a score has been calibrated, the manager rating reflects the calibrated rating. The issue has been identified and a fix is being implemented.

2. 27. März 2026 um 01:08 UTCresolved

   This incident has been resolved.

1. 26. März 2026 um 20:35 UTCinvestigating

   We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.

2. 26. März 2026 um 20:48 UTCidentified

   A solution has been identified and a fix is being implemented.

3. 26. März 2026 um 22:18 UTCresolved

   This incident has been resolved.

1. 25. März 2026 um 23:17 UTCidentified

   Review packets are showing pre-calibrated scores, even when calibrated ratings are present. The issue has been identified and a fix is being implemented.

2. 26. März 2026 um 02:26 UTCresolved

   This incident has been resolved.

1. 24. März 2026 um 14:05 UTCresolved

   Users may have seen slowness or pages failing to load across the Lattice application between 8:00am and 8:05am ET. This incident has been mitigated and Lattice performance is back to normal. Our Engineering Team is investigating the root cause behind the slowdown.

1. 26. Februar 2026 um 14:58 UTCresolved

   An issue with an upstream provider, AWS, caused an outage of the Lattice platform. We have confirmed the issue has been resolved from our upstream provider, and we are actively monitoring.

1. 12. Februar 2026 um 22:00 UTCinvestigating

   We are currently investigating an issue that prevents admins from exporting PowerPoint slides from Engagement survey results.

2. 12. Februar 2026 um 22:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12. Februar 2026 um 23:46 UTCresolved

   This incident has been resolved.

1. 2. Februar 2026 um 21:34 UTCinvestigating

   Our upstream provider, Courier, is currently experiencing an issue which is affecting our ability to successfully redirect email links. This has also caused a delay to all Lattice product notifications sent via email, MS Teams, or Slack. Our Engineering Team are aware of this issue, and are actively investigating the effects of this downtime on our services.

2. 2. Februar 2026 um 22:29 UTCresolved

   Courier is reporting that a fix has been implemented and the issue has been resolved, and we are seeing the Lattice application redirect emails successfully. Our Engineering Team will continue to monitor the effects of this downtime on our services. All Lattice product notifications that were delayed as a result of this incident have now been delivered. Some notifications may have been delayed by up to one day.