46 Layerstack incidents · August 2017 — official updates, affected components, duration and resolution details.
Our engineer is currently investigating the issue, further update will be provided shortly.
The incident is resolved completely now.
We are checking the issue with our engineer and shall resume the service asap,sorry for any inconvenience caused.
Our system engineer has identified a storage issue within one of our cloud infrastructure components. The engineering team has resolved the reported issue and the servers are working fine now.
Our engineer has figured out that there was one of switch port fault issue in few node, we are working on it and the ETA is around 2 hours. Further update will be given shortly and sorry for any inconvenience caused.
This incident has been resolved by our engineer now. We are sorry for any inconvenience caused.
Our network engineer had figured out that there was network outage of two of our core routers which was related to issues with a pair of 400G fiber cable, and traffic was re-routed to our standby router for redundancy purpose. There was a degrade of network during the outage as there was a misconfiguration at our backup upstream provider and caused the network could not be fully operating for some of HK Cloud Servers during that period. Affected period: Date: 4 Aug 2021 (Wednesday) Time: 22:00 - 22:55 (GMT+8) , 14:00 - 14:55 (GMT +0) The issue should be resolved by replacing fault cable and all network traffic is resumed now. We regret for all the inconveniences caused in this matter. Kindly verify accessibility for your servers now and let us know if you still face any issues in this. Thank you very much for your understanding.
There was a network outage in one of our upstream provider between 8:20pm to 8:55pm GMT+8. Part of the network traffic was affected. Our network engineer has resolved the issue after consultation with related parties. We regret for any inconveniences caused as a result of this.
Our engineer team is investigating the network issue for some Tokyo Cloud Servers with our network upstream provider now, we should provide further updates shortly. The Cloud Servers connection may be interrupted currently. We are sincerely sorry for the inconvenience caused.
Our engineer team has figured out the network interruption caused by one of network provider due to hardware failure and we have adjusted the network routing to minimize the impact from this. We will keep you update here.
We are continuing to work on a fix for this issue.
At this time we have been able to resolve the connectivity issues by adjusting the network routing. We will be monitoring this issue to ensure connectivity remains stable. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance. Submit Ticket: https://service.layerstack.com/support/tickets/new
We are continuing to monitor for any further issues.
We have not experienced additional networking issues, and all service should be operating normally. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance.
Urgent maintenance is currently in progress. We will provide updates as necessary.
We are continuing to work on a fix for this issue.
The Classic LayerPanel have been resumed at this moment.
Our engineer team is investigate the network issue for some HK Cloud Servers with our network upstream provider now, we should provide further update shortly. The Cloud Servers connection may be interrupted currently. We are sincerely sorry for inconvenience caused.
Our engineer team has figured out the failure of core router and we have resolved the issue completely now. Again, we are sorry for any inconvenience caused.
At this time we have identified the networking issues affecting our Cloud Servers service. Our team is working as quickly as possible to have connectivity restored. We will provide additional updates as they develop.
Our engineering team are still working on this issue and we apologize for the inconvenience. We will provide additional updates once we have more information.
At this time we have been able to correct the connectivity issues. We will be monitoring this issue to ensure connectivity remains stable. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance. Submit Ticket: https://service.layerstack.com/en/tickets/create/step3/1
We have not experienced additional networking issues, and all service should be operating normally. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance.
We have experienced connectivity issues at 16:49 HKT, which affected a small subset of the cloud server’s clients in Hong Kong location. We have identified the cause of the issues is related to a failure of the local loop network provider. At this time, we have been able to correct the issues, and we haven't observed any additional issues with LayerStack since 18:12 HKT. As such, we will now consider this incident resolved. We will be monitoring this issue to ensure that connectivity remains stable. We appreciate your patience and understanding. If you are still experiencing connectivity issues with LayerStack, please send a ticket to our Technical Support team at [https://service.layerstack.com](https://service.layerstack.com) for assistance.
Apologies for the inconvenience caused. Currently, we are facing unexpected hardware issue for one of the server and our system engineers are fixing it urgently. We will keep you updated on the status
Our system engineer team has located fault hardware and we need to undergo the urgent hardware replacement to resolve this around 13:00.
We are working on hardware replacement and it will take place over a span of 15 - 30 minutes
The detected hardware fault has now been resolved by replaced new hardware and all systems should be operational now.
This incident has been resolved.
This incident has been resolved.
Apologies for the inconvenience caused. Currently, our system engineers are checking it urgently and we will keep you updated on the status
We are continuing to investigate this issue.
This incident has been resolved.
Dear Valued Customers, Please be informed that few customers may be facing an issue with one of our hypervisors and our engineer team are already working on it and we will keep you updated. We deeply apologize for all the inconveniences that have been caused to you and we appreciate your understanding in this.
This incident has been resolved by our system engineer team now. We are sincerely sorry for any inconvenience caused for affected customers.
Our system engineer team has checked that there was fault alert in hardware level and we need to undergo the urgent hardware replacement to resolve this.
We are working on hardware replacement and it will take place over a span of 30-60 minutes.
Hardware Replacement will be completed shortly, we will keep update here
The maintenance is currently in progress. We will provide updates as necessary.
The detected hardware fault has now been resolved by replaced new hardware and all systems should be operational now.
This incident has been resolved.
Apologies for the inconvenience caused. Currently, we are facing unexpected hardware issue for some servers and our system engineers are fixing it urgently. We will keep you updated on the status
The detected hardware fault has now been resolved by our system engineers and all systems should be operational now.
We are currently investigating the connection issue now with our upstream network provider. Further update will be provided shortly.
We are continuing to investigate this issue.
We are currently experiencing connectivity issues affecting Cloud Servers. Our team is investigating these issues and we will provide additional updates as we continue to gather information.
The server connection issues has now been resolved by our Network Engineering team and our entire engineering team will continue to monitor the situation all of our clients.
This incident has been resolved.
We are aware of connection issues affecting our Cloud servers, which has been caused because of issues with China Telecom and this has degraded the performance. Our network engineers have identified the issue and are working on resolving this.
The connection issues has now been resolved by upstream team.
We are updating few hypervisor which have hardware issue. We will complete the maintenance soon.
This maintenance will not affect All servers. It will affect only few servers.
We are continuing to work on a fix for this issue.
We have completed the maintenance. Thank you for the co-operation.
We have detected instability with the peering connection between LayerStack and HKBN. Network traffic via the HKBN network will have slight performance degrade. We are currently working with the upstream provider to find a resolution as soon as possible.
The issue is resolved by working with upstream network provider. Connection resumed .
We are aware of connectivity issues for some of HK Cloud Servers, and Cloud Servers may not able to connect. Our engineer is working for the issue with upstream network provider and we will continue to provide additional updates going forward.
Our network engineer has figured out the issue is related to one of the local loop to HKIX and our team has rerouted the connection into another backup routing for resolving the issue. We are sincerely sorry for any inconvenience caused on this.
We are aware of major connectivity issues affecting LayerStack in our SG data center and are currently investigating with our upstream network provider. We will continue to provide additional updates going forward.
The reported network incident has now been resolved and rectified. The services should be resumed now. Apologies for any inconveniences that has been caused during the outage.