Störungsverlauf von Lifesize Cloud

1. 4. September 2026 um 13:25 UTCidentified

   Call Management Service - Benutzer der Region Amerika können nicht an lebensgroßen Mehrparteienanrufen teilnehmen, Punkt-zu-Punkt-Anrufe funktionieren einwandfrei.

2. 4. September 2026 um 14:52 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

3. 4. September 2026 um 18:37 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 4. September 2026 um 13:20 UTCresolved

   Call Management Service – Benutzer der US-Region können nicht an lebensgroßen Mehrparteienanrufen teilnehmen, Punkt-zu-Punkt-Anrufe funktionieren einwandfrei.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 25. März 2026 um 14:15 UTCinvestigating

   We are currently investigating this issue.

2. 25. März 2026 um 15:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25. März 2026 um 16:32 UTCresolved

   This incident has been resolved.

1. 17. März 2026 um 13:52 UTCinvestigating

   We are currently investigating this issue.

2. 17. März 2026 um 13:52 UTCinvestigating

   We are continuing to investigate this issue.

3. 17. März 2026 um 14:23 UTCidentified

   The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.

4. 17. März 2026 um 14:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 17. März 2026 um 17:36 UTCresolved

   This incident has been resolved.

1. 21. Januar 2026 um 13:52 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 21. Januar 2026 um 13:56 UTCidentified

   We have identified the issue, and the fix is currently being deployed. We will keep you posted on the progress.

3. 21. Januar 2026 um 15:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21. Januar 2026 um 17:21 UTCresolved

   This incident has been resolved.

1. 20. Oktober 2025 um 12:36 UTCmonitoring

   We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.

2. 20. Oktober 2025 um 12:36 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 20. Oktober 2025 um 14:20 UTCidentified

   We are observing early signs of recovery; however, Multiway Call services and Connect Plus Gateway calls may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.

4. 20. Oktober 2025 um 20:59 UTCmonitoring

   We are awaiting final confirmation of full recovery from our cloud provider and have moved this incident to a Monitoring state. Early mitigation steps to fail over dependencies from the affected region to redundant regions significantly minimized the overall impact.

5. 21. Oktober 2025 um 00:39 UTCresolved

   This incident has been resolved.

1. 12. März 2025 um 00:56 UTCidentified

   Thank you for your patience while we address an issue with our call service. Some users may be unable to place calls at the moment.

2. 12. März 2025 um 01:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12. März 2025 um 01:25 UTCresolved

   This incident has been resolved.

1. 5. Dezember 2024 um 09:36 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 5. Dezember 2024 um 09:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 5. Dezember 2024 um 10:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9. Dezember 2024 um 06:13 UTCresolved

   Over the weekend, a fix was implemented to prevent the issue from occurring again.

1. 25. November 2024 um 09:51 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 25. November 2024 um 09:51 UTCinvestigating

   We are continuing to investigate this issue.

3. 25. November 2024 um 11:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26. November 2024 um 07:09 UTCresolved

   This incident has been resolved.

1. 1. Oktober 2024 um 15:50 UTCidentified

   Lifesize customers are currently encountering challenges with the Microsoft 365 Calendar Service for Icon. Our Engineering team has pinpointed this issue's root cause and is actively involved in resolving it.

2. 3. Oktober 2024 um 02:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Customers with Microsoft 365 calendar integration for Icon will need to grant new permissions for Lifesize access to calendars: 1. Navigate to https://manage.lifesize.com/. 2. Log in as an administrator or super user for the account if prompted. 3. In the same browser window or tab, navigate to https://calendarservice.lifesizecloud.com/relink 4. Select Microsoft Office 365 and complete the Microsoft sign-in and permissions consent process. The permissions have changed to work with new APIs from Microsoft.

3. 3. Oktober 2024 um 16:00 UTCresolved

   Microsoft has updated the interfaces used by the calendar integration for Lifesize Icon and customers will need to consent to new permissions in order for Icon devices to start receiving events again: https://support.lifesize.com/product/release-notes/cloud-services/#Calendar-Service

1. 29. August 2024 um 09:34 UTCinvestigating

   Lifesize video cloud is down, users are unable to log in to the application or manage console. LS cloud using desktop/mobile apps while ICONs are still working fine.

2. 29. August 2024 um 09:52 UTCinvestigating

   Meanwhile, our Ops and Eng teams are looking into the issue kindly utilize The guest app "guest.lifesize.com" and our connected Icon systems. The services on them are working fine.

3. 29. August 2024 um 10:01 UTCmonitoring

   A fix has been implemented and we are monitoring the result

4. 29. August 2024 um 13:41 UTCresolved

   This incident has been resolved.

1. 10. Juli 2023 um 06:25 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 10. Juli 2023 um 06:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10. Juli 2023 um 06:45 UTCresolved

   This incident has been resolved.

1. 8. Juli 2023 um 03:39 UTCinvestigating

   A call management service encountered an issue that possibly resulted in being unable to Join Point-to-point calls only, calls meetings are working fine. We are continuing to investigate and try to restore the services.

2. 8. Juli 2023 um 05:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8. Juli 2023 um 07:20 UTCresolved

   This incident has been resolved.

1. 8. Juli 2023 um 02:04 UTCinvestigating

   We are currently investigating the issue.

2. 8. Juli 2023 um 02:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8. Juli 2023 um 03:03 UTCresolved

   This incident has been resolved.

1. 13. Juni 2023 um 20:21 UTCinvestigating

   Call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings via some urls. Investigating.

2. 13. Juni 2023 um 20:32 UTCidentified

   Issue traced to underlying service. Awaiting fix.

3. 13. Juni 2023 um 20:34 UTCresolved

   This incident has been resolved.

1. 10. Februar 2023 um 21:10 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 10. Februar 2023 um 22:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10. Februar 2023 um 23:50 UTCresolved

   This incident has been resolved.

1. 9. Februar 2023 um 16:49 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 9. Februar 2023 um 18:34 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

3. 10. Februar 2023 um 00:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10. Februar 2023 um 13:37 UTCresolved

   This incident has been resolved.

1. 7. Februar 2023 um 16:20 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console few of the users might be experiencing the issue in viewing stored Recording.

2. 7. Februar 2023 um 17:28 UTCmonitoring

   The services restored to normal and we are monitoring further.

3. 7. Februar 2023 um 19:02 UTCresolved

   This incident has been resolved.

1. 14. Dezember 2022 um 16:47 UTCinvestigating

   Thank you for your patience while we address an issue with the web console. You may be unable to access your web console at this time.

2. 14. Dezember 2022 um 17:07 UTCresolved

   This incident has been resolved.

1. 18. November 2022 um 13:02 UTCinvestigating

   Incidents - 6:15 AM (CDT) a call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings with more than 2 participants. Point-to-point calls are working fine. We are continuing to investigate and trying to restore the services.

2. 18. November 2022 um 18:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18. November 2022 um 19:28 UTCresolved

   We believe the issue has been resolved at this time, if you are still experiencing the issue please contact Lifesize Support.