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    Störungsverlauf von Magic Labs

    50 Magic Labs incidents · August 2022 — official updates, affected components, duration and resolution details.

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    Service Interruption

    Beginn 3. Juni 2026 um 17:51 UTC · 43m

    OutageKritischer Vorfall
    Betroffene Komponenten
    Wallet OperationsAPIAuthentication
    1. 3. Juni 2026 um 18:12 UTCinvestigating

      We are currently investigating this issue.

    2. 3. Juni 2026 um 18:45 UTCresolved

      This incident has been resolved.

    Partial Degraded Experience

    Beginn 18. Februar 2026 um 07:15 UTC · 36m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Wallet Operations
    1. 18. Februar 2026 um 07:15 UTCinvestigating

      We are currently investigating this issue.

    2. 18. Februar 2026 um 07:50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18. Februar 2026 um 07:52 UTCresolved

      This incident has been resolved.

    Issues with Signing

    Beginn 9. Februar 2026 um 19:29 UTC · 36m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Wallet Operations
    1. 9. Februar 2026 um 19:29 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 9. Februar 2026 um 19:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 9. Februar 2026 um 20:05 UTCresolved

      This incident has been resolved.

    Elevated timeouts in Signing service

    Beginn 13. Januar 2026 um 20:01 UTC · 16m

    OutageSchwerwiegender Vorfall
    1. 13. Januar 2026 um 21:23 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 13. Januar 2026 um 21:24 UTCresolved

      This incident has been resolved.

    Service Interruption

    Beginn 5. Dezember 2025 um 09:08 UTC · 14m

    OutageKritischer Vorfall
    Betroffene Komponenten
    APIDashboardAuthentication
    1. 5. Dezember 2025 um 09:08 UTCinvestigating

      Users unable to login via email or sign messages due to upstream provider outage. We are currently investigating.

    2. 5. Dezember 2025 um 09:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5. Dezember 2025 um 09:22 UTCresolved

      This incident has been resolved.

    Service Interruption

    Beginn 18. November 2025 um 12:52 UTC · 3h 10m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    APIDashboardAuthentication
    1. 18. November 2025 um 12:52 UTCinvestigating

      Users unable to login via email or sign messages due to upstream provider outage. We are currently investigating.

    2. 18. November 2025 um 16:03 UTCresolved

      This incident has been resolved.

    Service Interruption

    Beginn 18. November 2025 um 11:30 UTC · 0m

    Pending
    1. 18. November 2025 um 12:29 UTCresolved

      Users were unable to login via email or sign messages due to upstream provider outage.

    Service Interruption

    Beginn 27. August 2025 um 00:40 UTC · 1h 5m

    OutageKritischer Vorfall
    Betroffene Komponenten
    DashboardAuthentication
    1. 27. August 2025 um 01:25 UTCinvestigating

      We are currently investigating this issue.

    2. 27. August 2025 um 01:45 UTCresolved

      This incident has been resolved.

    Newton Agent History Latency

    Beginn 11. Juni 2025 um 17:26 UTC · 1h 32m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Newton Agents
    1. 11. Juni 2025 um 17:26 UTCidentified

      We've identified an issue causing latency with the Newton Agent History. A fix is in the works.

    2. 11. Juni 2025 um 18:58 UTCresolved

      This incident has been resolved.

    Magic is investigating an issue with Newton Agents

    Beginn 29. Mai 2025 um 05:55 UTC · 1h 7m

    OutageKritischer Vorfall
    Betroffene Komponenten
    Newton Agents
    1. 29. Mai 2025 um 06:37 UTCidentified

      New agents were unable to be deployed due to a 3rd party service provider outage. We're actively working with them to resolve the service outage.

    2. 29. Mai 2025 um 06:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29. Mai 2025 um 06:50 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 29. Mai 2025 um 07:01 UTCresolved

      This incident has been resolved.

    Degraded service affecting some customers

    Beginn 22. März 2025 um 14:30 UTC · 10m

    IssuesGeringfügiger Vorfall
    1. 22. März 2025 um 23:22 UTCresolved

      Some users experienced degraded service for our email auth flows. This was due to a Cloudflare change against Vercel as noted in the following blog: https://developers.cloudflare.com/changelog/2025-03-22-next-js-vulnerability-waf/

    Degraded performance on Auth and API

    Beginn 12. Februar 2025 um 03:34 UTC · 3d 20h

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    APIAuthentication
    1. 12. Februar 2025 um 03:34 UTCidentified

      We're currently experiencing a degradation in our Auth and Wallet signing processes. The problem has been identified and are working towards a solution.

    2. 13. Februar 2025 um 03:11 UTCidentified

      Our team is making progress on a fix for this issue. We are currently in the testing phase internally to ensure stability and prevent recurrence. We will provide another update as soon as testing is complete.

    3. 14. Februar 2025 um 01:12 UTCmonitoring

      A fix has been implemented and we're monitoring the results.

    4. 15. Februar 2025 um 23:52 UTCresolved

      This incident has been resolved.

    Intermittent Errors

    Beginn 4. Dezember 2024 um 21:55 UTC · 4h 1m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    APIDashboardAuthentication
    1. 4. Dezember 2024 um 21:55 UTCinvestigating

      We are currently investigating this issue.

    2. 5. Dezember 2024 um 01:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 5. Dezember 2024 um 01:56 UTCresolved

      This incident has been resolved.

    API and Auth endpoints exceeding rate limiting rules

    Beginn 29. Oktober 2024 um 15:30 UTC · 0m

    IssuesGeringfügiger Vorfall
    1. 29. Oktober 2024 um 16:28 UTCresolved

      We've identified an issue where customers received a rate limiting response from our systems. We've since mitigated those rate limits and adjusted the rules to allow customer traffic.

    Login issues

    Beginn 15. Oktober 2024 um 17:02 UTC · 1h 49m

    OutageKritischer Vorfall
    Betroffene Komponenten
    DashboardSMS Delivery
    1. 15. Oktober 2024 um 18:36 UTCinvestigating

      We are currently investigating login issues with Dashboard and SMS

    2. 15. Oktober 2024 um 18:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 15. Oktober 2024 um 18:50 UTCresolved

      This incident has been resolved.

    General Outage

    Beginn 11. Oktober 2024 um 22:21 UTC · 1h 14m

    Pending
    Betroffene Komponenten
    APIAuthentication
    1. 11. Oktober 2024 um 22:51 UTCinvestigating

      We are currently investigating this issue.

    2. 11. Oktober 2024 um 23:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11. Oktober 2024 um 23:35 UTCresolved

      This incident has been resolved.

    Emails not sending for applications using Custom Email Provider feature with Postmark SMTP

    Beginn 16. September 2024 um 05:01 UTC · 8h 12m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Third Party
    1. 16. September 2024 um 05:01 UTCmonitoring

      Postmark SMTP server outage is causing emails not to send for applications using our Custom Email Provider feature with Postmark. Our team will continue to monitor and update this incident once the issue is resolved.

    2. 16. September 2024 um 13:12 UTCresolved

      This incident was resolved by the Postmark team at 02:45 PDT. https://status.postmarkapp.com/notices/5jmmv4cyfqboak2v-service-issue-outbound-smtp-sending-issues

    Service Impact from Vendor Outage

    Beginn 7. August 2024 um 19:47 UTC · 0m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    DashboardAuthentication
    1. 7. August 2024 um 19:47 UTCresolved

      This incident has been resolved.

    User Login Issue

    Beginn 10. Juli 2024 um 22:09 UTC · 0m

    Pending
    1. 10. Juli 2024 um 22:09 UTCresolved

      We are currently investigating this issue.

    User Login Issue

    Beginn 10. Juni 2024 um 09:45 UTC · 12h 0m

    Pending
    Betroffene Komponenten
    Authentication
    1. 10. Juni 2024 um 22:09 UTCresolved

      This incident has been resolved.