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    Störungsverlauf von Marvel

    39 Marvel incidents · Juni 2015 — official updates, affected components, duration and resolution details.

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    Design Tool storage intermittent failures

    Beginn 7. August 2024 um 10:34 UTC · 4d 22h

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Design Tool
    1. 7. August 2024 um 10:34 UTCinvestigating

      Our design tool storage system is experiencing intermittent failures that we are currently investigating.

    2. 7. August 2024 um 10:42 UTCinvestigating

      We are continuing to investigate this issue.

    3. 7. August 2024 um 15:04 UTCmonitoring

      A fix has been implemented and we are monitoring results.

    4. 8. August 2024 um 16:54 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 12. August 2024 um 08:54 UTCresolved

      Our infrastructure has been upgraded and monitoring has ensured that we are experiencing no more intermittent errors on our design tool storage systems.

    Outage of backend system supporting Marvel

    Beginn 20. Februar 2024 um 11:02 UTC · 3h 19m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 20. Februar 2024 um 11:02 UTCinvestigating

      We are currently investigating this issue.

    2. 20. Februar 2024 um 11:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 20. Februar 2024 um 11:44 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 20. Februar 2024 um 13:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 20. Februar 2024 um 14:21 UTCresolved

      Due to a problem with a subsystem responsible for our processing queues we were unable to serve the application. We have failed over to an alternate system and all systems are now operational.

    Infrastructure Outage

    Beginn 6. Juni 2023 um 15:20 UTC · 24m

    OutageKritischer Vorfall
    Betroffene Komponenten
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 6. Juni 2023 um 15:20 UTCinvestigating

      We are currently investigating this issue. Google's infrastructure is potentially having issues with networking and load balancing affecting our service.

    2. 6. Juni 2023 um 15:36 UTCidentified

      Confirmed issue with Google's infrastructure.

    3. 6. Juni 2023 um 15:38 UTCidentified

      Traffic beginning to hit Marvel's database again. We are monitoring the situation.

    4. 6. Juni 2023 um 15:44 UTCresolved

      Marvel is operational again. We will continue to monitor the situation.

    DNS Failure

    Beginn 19. Februar 2023 um 00:23 UTC · 37m

    Pending
    Betroffene Komponenten
    Design syncProject EditorPrototypesGraphQL Platform APIDesign Tool
    1. 19. Februar 2023 um 00:23 UTCinvestigating

      We are currently investigating this issue.

    2. 19. Februar 2023 um 01:00 UTCresolved

      This incident has been resolved.

    Parts of the service are not responding

    Beginn 14. Dezember 2022 um 12:10 UTC · 6m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Sketch pluginProject EditorPrototypesGraphQL Platform API
    1. 14. Dezember 2022 um 12:10 UTCinvestigating

      We are currently investigating an issue where prototypes and some parts of the system are not responding.

    2. 14. Dezember 2022 um 12:15 UTCresolved

      The incident has been resolved.

    Marvel web app is experiencing intermittent outages

    Beginn 3. Dezember 2022 um 01:24 UTC · 43m

    Pending
    Betroffene Komponenten
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 3. Dezember 2022 um 01:24 UTCinvestigating

      We are currently investigating this issue.

    2. 3. Dezember 2022 um 02:07 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3. Dezember 2022 um 02:07 UTCresolved

      This incident has been resolved.

    Infrastructure Issue

    Beginn 29. April 2022 um 06:44 UTC · 57m

    OutageKritischer Vorfall
    Betroffene Komponenten
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 29. April 2022 um 06:44 UTCinvestigating

      We are currently investigating this issue.

    2. 29. April 2022 um 07:03 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 29. April 2022 um 07:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 29. April 2022 um 07:41 UTCresolved

      This incident has been resolved.

    Marvel backend update failure

    Beginn 13. April 2022 um 10:21 UTC · 2h 51m

    OutageKritischer Vorfall
    Betroffene Komponenten
    Project EditorPrototypesBillingDesign Tool
    1. 13. April 2022 um 10:21 UTCinvestigating

      We are currently investigating an issue where a code deploy has disabled our frontend site from functioning.

    2. 13. April 2022 um 10:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 13. April 2022 um 10:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 13. April 2022 um 13:12 UTCresolved

      This incident has been resolved.

    Partial outage due to cache server issue

    Beginn 21. September 2021 um 06:30 UTC · 14m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 21. September 2021 um 06:30 UTCinvestigating

      We are currently investigating this issue.

    2. 21. September 2021 um 06:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 21. September 2021 um 06:44 UTCresolved

      This incident has been resolved.

    Design API backend Issue

    Beginn 21. Juli 2021 um 16:40 UTC · 3h 58m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Sketch pluginDesign syncDesign Tool
    1. 21. Juli 2021 um 16:40 UTCinvestigating

      We are currently investigating this issue.

    2. 21. Juli 2021 um 19:19 UTCinvestigating

      We are continuing to investigate an issue with a third party data provider which is impacting on new design documents being created. Document retrieval and some updates are still working. We are working with the provider to identify the source of the issue and solve it as soon as possible.

    3. 21. Juli 2021 um 20:14 UTCidentified

      Our provider has identified the source of the issue and is attempting a fix. New designs are now available to be created again, with updates and document fetches also now fully available. We will continue to monitor the issue.

    4. 21. Juli 2021 um 20:24 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 21. Juli 2021 um 20:37 UTCresolved

      This incident has been resolved.

    CDN hosting service experiencing issues

    Beginn 8. Juni 2021 um 09:58 UTC · 3h 56m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 8. Juni 2021 um 09:58 UTCinvestigating

      We are currently investigating an issue with our edge content network having a failure. Our service is currently unavailable at this time

    2. 8. Juni 2021 um 10:27 UTCinvestigating

      The outage is affecting specific locations where Fastly is down. We are still able to host to a number of countries globally.

    3. 8. Juni 2021 um 10:46 UTCmonitoring

      Our CDN provider appears to be addressing the issue and we are seeing some of the service reappear in different locations.

    4. 8. Juni 2021 um 11:19 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 8. Juni 2021 um 13:54 UTCresolved

      This incident has been resolved.

    Issue with application servers: http 503

    Beginn 24. Mai 2021 um 13:28 UTC · 3m

    OutageKritischer Vorfall
    Betroffene Komponenten
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 24. Mai 2021 um 13:28 UTCinvestigating

      We are currently investigating the issue and will update you as soon as we can.

    2. 24. Mai 2021 um 13:31 UTCinvestigating

      We are continuing to investigate this issue.

    3. 24. Mai 2021 um 13:32 UTCresolved

      Incident resolved

    Unsplash API integration failure

    Beginn 10. März 2021 um 15:59 UTC · 3h 24m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Design Tool
    1. 10. März 2021 um 15:59 UTCinvestigating

      We are currently investigating an issue with our Unsplash Image API integration which is failing to load images added to a design in our design tool.

    2. 10. März 2021 um 16:48 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10. März 2021 um 18:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10. März 2021 um 19:23 UTCresolved

      This incident has been resolved.

    Issue serving Design tool, Sketch and Handoff

    Beginn 19. Januar 2021 um 11:12 UTC · 31m

    OutageKritischer Vorfall
    Betroffene Komponenten
    Sketch pluginDesign syncDesign Tool
    1. 19. Januar 2021 um 11:12 UTCidentified

      We are currently fixing an issue that affects the Design Tool, Sketch and Handoff. These features are currently offline.

    2. 19. Januar 2021 um 11:42 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 19. Januar 2021 um 11:43 UTCresolved

      Fixed, but we will continue to monitor.

    Global CDN disruption

    Beginn 12. Januar 2021 um 15:59 UTC · 57m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 12. Januar 2021 um 15:59 UTCinvestigating

      Our CDN provider Fastly is experiencing some issues https://status.fastly.com/incidents/1rbr326kjsmt

    2. 12. Januar 2021 um 16:53 UTCmonitoring

      Fastly has a fix out and they are monitoring.

    3. 12. Januar 2021 um 16:55 UTCresolved

      This incident has been resolved.

    Degraded operations due to Google service outage.

    Beginn 14. Dezember 2020 um 12:24 UTC · 3h 29m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 14. Dezember 2020 um 12:24 UTCinvestigating

      We are currently investigating this issue.

    2. 14. Dezember 2020 um 12:47 UTCmonitoring

      Google appear to have stabilised their performance issues and the service appears to be back to normal operation, we will continue monitoring to ensure everything is working correctly.

    3. 14. Dezember 2020 um 15:53 UTCresolved

      This incident was Google related and appears resolved their end.

    Backend sync queues degraded

    Beginn 30. November 2020 um 13:17 UTC · 3h 56m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Design syncPrototypesGraphQL Platform APIDesign Tool
    1. 30. November 2020 um 13:17 UTCinvestigating

      We are currently investigating this issue.

    2. 30. November 2020 um 13:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 30. November 2020 um 14:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30. November 2020 um 17:13 UTCresolved

      This incident has been resolved.

    Backend failure on hosting service

    Beginn 28. August 2020 um 11:10 UTC · 3h 33m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Blog
    1. 28. August 2020 um 11:10 UTCinvestigating

      We are currently investigating this issue.

    2. 28. August 2020 um 12:08 UTCidentified

      The issue with the blog not loading is localised so far to locations in the UK, specifically London. We are working with our hosting provider to solve the issue.

    3. 28. August 2020 um 12:08 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 28. August 2020 um 14:43 UTCresolved

      This incident has been resolved.

    Images not loading for some customers - Image Hosting Provider

    Beginn 11. August 2020 um 07:00 UTC · 0m

    IssuesGeringfügiger Vorfall
    1. 13. August 2020 um 17:44 UTCresolved

      An SSL network error prevented certain customers from being able to see images on the platform. This issue was affecting customers utilising internal network proxies which prevented the images from loading due to an SSL Protocol error. All of our images are hosted via our CDN system Fast.ly. We altered the Fastly system to force TLS and HSTS security headers for all clients requesting image URLs and it solved the issue. We are still investigating the root cause of why this suddenly occurred as no configuration was changed or altered in the Fast.ly hosting system. We will be working to determine further with Fastly and our customers to determine the specific conditions leading to the error occurring.

    Design API Node Failure

    Beginn 14. Juni 2020 um 20:18 UTC · 3h 8m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Design syncDesign Tool
    1. 14. Juni 2020 um 20:18 UTCinvestigating

      We are currently investigating this issue.

    2. 14. Juni 2020 um 20:33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 14. Juni 2020 um 22:54 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 14. Juni 2020 um 23:25 UTCresolved

      This incident has been resolved.