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    Störungsverlauf von Mozilla Cloud

    6 Mozilla Cloud incidents · März 2024 — official updates, affected components, duration and resolution details.

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    Relay Phone Masking Issue

    Beginn 19. September 2025 um 17:14 UTC · 2h 42m

    IssuesGeringfügiger Vorfall
    1. 19. September 2025 um 17:14 UTCinvestigating

      We are currently investigating an issue with phone masking.

    2. 19. September 2025 um 17:15 UTCinvestigating

      We are continuing to investigate this issue.

    3. 19. September 2025 um 19:56 UTCresolved

      This incident has been resolved.

    Monitor Unavailable

    Beginn 15. Januar 2025 um 19:42 UTC · 2h 41m

    OutageSchwerwiegender Vorfall
    1. 15. Januar 2025 um 19:42 UTCinvestigating

      We are currently investigating this issue.

    2. 15. Januar 2025 um 22:22 UTCresolved

      This incident has been resolved.

    Phone Calls and Text Messages Not Working

    Beginn 2. Januar 2025 um 16:42 UTC · 3h 45m

    OutageSchwerwiegender Vorfall
    1. 2. Januar 2025 um 16:42 UTCinvestigating

      We are currently experiencing issues affecting the following services: Receiving phone calls Receiving text messages Replying to text messages Our team is actively investigating the issue to restore these services as quickly as possible. We apologize for any inconvenience and appreciate your patience. Please check back here for updates.

    2. 2. Januar 2025 um 20:26 UTCresolved

      This incident has been resolved.

    Monitor Home Page Unavailable

    Beginn 4. Dezember 2024 um 20:34 UTC · 19m

    Pending
    1. 4. Dezember 2024 um 20:34 UTCinvestigating

      We are currently investigating the issue.

    2. 4. Dezember 2024 um 20:53 UTCresolved

      This incident has been resolved.

    VPN Issue

    Beginn 19. November 2024 um 19:44 UTC · 3h 38m

    Pending
    Betroffene Komponenten
    Mozilla VPN
    1. 19. November 2024 um 19:44 UTCidentified

      We are currently monitoring an issue where some Mozilla VPN users are unable to access their subscriptions after signing in. Initial findings suggest the issue may be related to a recent update. We have rolled back the update and are monitoring its impact. Some users may still experience issues even after logging out and back in. Our teams are actively working on a resolution. We recommend affected users attempt logging out and back in as a potential workaround.

    2. 19. November 2024 um 19:44 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 19. November 2024 um 23:22 UTCresolved

      This issue should now be resolved for the majority of customers. If you are still experiencing issues, please contact Mozilla Support for assistance.

    Relay Incident

    Beginn 28. März 2024 um 16:13 UTC · 3h 22m

    OutageSchwerwiegender Vorfall
    1. 28. März 2024 um 16:13 UTCinvestigating

      We are currently investigating an issue with Relay.

    2. 28. März 2024 um 19:35 UTCresolved

      This incident has been resolved.