Störungsverlauf von Myfitapp

We are currently investigating an issue with Marketing Automation where: 1) Conversations are not showing 2) Push messages are being sent but do not appear in a conversation 3) Push messages are being accessed from the phone but no message appears when pressed

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating and working with Legend.

We have identified an issue with the Legend strikes feature. This has been raised with Legend. Until this issue is resolved the Legend strikes feature will be disabled for all accounts. This will be happening in the next 5 mins.

Further reports suggest this is not affect all Legend customers however a fix has been identified by Legend and is being worked on. This is planned to be released by 10:00UTC.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue as to why members are currently experiencing issues - "Service Unreachable" message on the app? code [MFA1004_502]

We have idenfitied the issue and we are working on a resolution

We believe the issue is with a third party and we are communicating with them - we can confirm that not every app is affected.

Third party issue has been resolved and we are monitoring. Normal service should start to resume

This issue has now been resolved. We thank you for your patience.

We are aware of two issues with Marketing Automation: 1) There is an issue where you can see other customers messages inside your cockpit. These messages have not been sent to your members. We are working on a resolution. 2) It is not currently possible to send a Marketing Automation message. We are working on a resolution

We are continuing to investigate this issue.

This incident has been resolved.

There are currently issues reported with the Legend platform. This is unrelated to myFitApp. We’re working to assist Legend where we can.

Legend has resolved the issue.

We are currently investigating this issue.

An issue with the smart tile client going down and not reconnecting has been identified. If the smart tile client doesn't restart automatically then a manual restart should resolve the problem.

This incident has been resolved.

We have had reports of users not being able to cancel classes. At this stage this appears to be a Legend wide issue. Legend are aware.

Legend have applied a fix for the issue noted earlier where users were not able to cancel a class in the app when it was booked through the app. They are monitoring going forward but the issue now seems to be resolved.

We have Identified some further issues that relate to https://status.myfitapp.com/incidents/03xx33khgs7f. We can continuing to work on fixing the issues and will keep this incident update with progress.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. New campaigns should be operating fine now. Campaigns that were active during the incident period may still be affected.

We're aware that some users may be receiving multiple Marketing automation messages and push messages from certain campaigns. Our team is currently investigating the cause and working to resolve the issue.

We’ve deployed a potential fix and are now in monitoring mode. We’ll keep a close eye on the same and provide further updates.

This incident has been resolved.

We’re currently seeing issues with event bookings and related features (like attendance and guest check-in) for some customers using a specific MFA provider. Our team is working to fix this and expects it to be resolved within the next 30–60 minutes. All other services are working as expected.

This incident has been resolved.

We're receiving reports that Legend Online Services is experiencing an outage affecting most customers. As such the identity and booking features for Legend customers within the app are not functioning.

We are continuing to coordinate with Legend to obtain the latest updates on the situation.

Legend has reported that the solution should be back up and working. We're monitoring to check.

This incident has been resolved.

Wir untersuchen derzeit ein gemeldetes Problem mit der Integration von Magicline (MySports). We are currently investigating a reported issue with the integration with Magicline (MySports).

Wir haben festgestellt, dass das Problem anscheinend mit einer möglichen Änderung in der MySports-Umgebung zusammenhängt. Wir haben Magicline kontaktiert, um die Ursache und mögliche Lösungen weiter zu untersuchen. Wir werden hier Updates posten, sobald sie verfügbar sind. ------------------------------------------------------------ We have identified the issue appears to be related to a potential change in the MySports environment. We have contacted Magicline to investigate further the cause and possible resolutions. We will post updates here when they are available.

Nach der Zusammenarbeit mit Magicline hat Magicline Änderungen in der MySports-Umgebung vorgenommen und Teile der Integration sind wieder verfügbar und funktionsfähig. Wir überprüfen das weiterhin, um sicherzustellen, dass alle Teile der Plattform funktionieren. --------------------------------------------------------------- Further to working with Magicline, Magicline have made changes within the MySports environment and parts of the integration are back up and working. We're still checking to ensure all parts of the platform are working.

Unsere Untersuchungen haben ergeben, dass die Auflistung der Kurse jetzt korrekt funktioniert, aber das Einloggen, die Anzeige meiner Buchungen und das Vornehmen/Stornieren von Buchungen ist immer noch nicht möglich. Wir stehen weiterhin in Kontakt mit MagicLine, um zu sehen, ob weitere Änderungen in der MySports-Umgebung erforderlich sind, um diese Funktionen wieder zu aktivieren. ------------------------------------------------ Further to our investigations listing of classes is now functioning correctly however logging in, viewing my bookings and making/cancelling bookings is still not operational. We continue to communicate with MagicLine to see if there is further changes needed in the MySports environment to bring these features back up.

We’re continuing to try and resolve the issues outstanding with the MySports integration. Please rest assured this is a high priority. - Wir versuchen weiterhin, die noch offenen Probleme mit der MySports-Integration zu beheben. Bitte seid versichert, dass das eine hohe Priorität hat.

Wir versuchen weiterhin, die noch offenen Probleme mit der MySports-Integration zu beheben. Bitte seid versichert, dass dass das hohe Priorität hat. ------------------------------------------------- We are actively working with MagicLine to help them resolve the remaining issues with the MySports integration. Please be assured that this is a top priority for us.

This incident has been resolved.

We’re currently experiencing a small issue in the Cockpit component -Lead Generation module. This however does not affect the functionality of the lead generation module within the app. Our team is on it and working to resolve the issue smoothly. We apologize for the inconvenience and appreciate your patience.

This incident has been resolved.

We have identified an issue with the SSL certificate for the Gladstone Cockpit. The cause has been identified and we're working with Gladstone to resolve the issue.

The certificates have been updated and the Cockpit is now operational again.

New downloaded app initial opens were affected whilst there was a partial outage of the AWS Frankfurt Region. Normal service resumed at 16:50 GMT.

Planned maintenance to upgrade our database infrastructure. This upgrade aims to enhance performance and reliability, with no expected downtime during the process.

A fix has been implemented and we are monitoring the results.

Services are back but we're continuing to monitor the system.

This incident is now resolved. Investigation is on going as to the cause of the issue.

We are currently investigating this issue.

A third party has resolved the problem and we are monitoring the situation.

This incident has been resolved.

We are currently experiencing issues with cockpit and mobile app services for some customers. We are investigating the issue with high priority.

The issue has been identified and we are in the process of rolling out a fix for the same.

We have successfully fixed this issue. The platform should be working again. We are taking all measures to avoid such incidents in the future. We apologize for any inconvenience caused.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.