Störungsverlauf von Natterbox

1. 6. Oktober 2026 um 14:23 UTCresolved

   5. Oktober 2026 3:33 PM BST Identifiziert - Wir untersuchen aktiv ein Problem, das derzeit sowohl das Senden als auch das Empfangen von SMS betrifft. Unser technisches Team arbeitet daran, die Ursache zu identifizieren und die volle Funktionalität wiederherzustellen. Wir werden unsere Statusseite mit weiteren Details aktualisieren, während unsere Untersuchung fortschreitet. 5. Oktober 2026 3:50 PM BST Die Service-Degradation wirkt sich derzeit auf breitere digitale Kanäle aus, darunter SMS, WhatsApp und Web Chat. Unser technisches Team arbeitet aktiv daran, den normalen Service wiederherzustellen. Wir werden unsere Statusseite mit weiteren Details aktualisieren, während unsere Untersuchung fortschreitet. 5. Oktober 2026 5:27 PM BST Überwachung - eine abschwächung wurde angewendet, und alle digitalen messaging-dienste sind derzeit in betrieb. Wir überwachen die Plattformleistung weiterhin genau, während unser Engineering-Team eine dauerhafte Lösung fertigstellt. 6. Oktober 2026 3:23 Uhr BST Nach einer Zeit der genauen Überwachung haben wir bestätigt, dass es keine weiteren Vorfälle des Problems gab, und der Vorfall ist nun abgeschlossen. Wir entschuldigen uns für alle Unannehmlichkeiten, die dadurch entstanden sind. Bitte kontaktieren Sie unser Customer Support Team, wenn Sie weitere Probleme haben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 4. Oktober 2026 um 11:08 UTCresolved

   3. Oktober 2026 7:08 Uhr BST Untersuchung - Nach einem Salesforce-Update können bei einigen Kunden fehlgeschlagene Anrufe auftreten, bei denen eine Routingrichtlinie die KI-Komponente verwendet. Wir untersuchen derzeit und werden, wenn möglich, weitere Updates bereitstellen. 4. Oktober 2026 12:08 Uhr BST Gelöst - Das Problem sollte jetzt gelöst werden. Bitte kontaktieren Sie unser Support-Team, wenn Sie noch Probleme haben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 16. September 2026 um 14:42 UTCresolved

   16. September 2026 10:07 Uhr BST Identifiziert - Bitte beachten Sie, dass Salesforce derzeit einen Service-Vorfall erlebt. Dies ist kein Problem mit der Natterbox-Plattform, aber da unsere Dienste in Salesforce integriert sind, kann Natterbox CTI (Computer Telephony Integration) während dieser Zeit vorübergehend betroffen sein. Was Sie tun sollten: Wir empfehlen dringend, dass Kunden die Salesforce-Statusseite (https://status.salesforce.com) direkt auf die unmittelbarsten Updates bezüglich der Wiederherstellung ihrer Plattform überwachen. Nächste Updates: Wir warten aktiv auf weitere Updates direkt von Salesforce und werden diese Natterbox-Statusseite aktualisieren, sobald neue Informationen verfügbar sind. 16. September 2026 10:51 Uhr BST Identifiziert - Das Natterbox-Kundensupport-Team ist auch zeitweise von diesem Salesforce-Service-Vorfall betroffen. Da unsere internen Teams derzeit nicht zuverlässig auf Salesforce- und Kundenkontodaten zugreifen können, erwarten Sie bitte einige Verzögerungen bei unseren Reaktionszeiten. Wir tun alles, um Sie bei der Verwendung von Fallback-Workflows zu unterstützen, und wir schätzen Ihre Geduld und Ihr Verständnis, während Salesforce daran arbeitet, dieses Problem zu lösen. 16. September 2026 3:42 Uhr BST Resolved - Salesforce hat berichtet, dass sie die Einführung ihrer Minderung für die verbleibenden betroffenen Instanzen abgeschlossen haben. Sie führen derzeit manuelle Neustarts für alle verbleibenden Instanzen durch, die nicht automatisch wiederhergestellt wurden. Während die überwiegende Mehrheit der Dienste vollständig wiederhergestellt ist, stellt Salesforce fest, dass bei einigen einzelnen Kunden in bestimmten Fällen noch Restverzögerungen oder intermittierende Fehler auftreten können. Bitte überwachen Sie die Salesforce-Statusseite weiterhin auf Updates, die für Ihre Instanz spezifisch sind. Wenn Sie weiterhin Probleme mit Natterbox CTI haben, zögern Sie bitte nicht, sich über unsere Standardkanäle an unseren Kundensupport zu wenden.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 1. Juli 2026 um 10:35 UTCresolved

   July 1, 2026 9:32AM BST Identified - We are currently investigating an issue that is causing service degradation with transcriptions. Our technical team is actively working to implement a fix. We will update our status page with further details as our investigation progresses. July 1, 2026 10:46AM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting transcriptions has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. July 1, 2026 11:35AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 25. Juni 2026 um 12:03 UTCresolved

   June 25, 2026 12:03PM BST Identified - We are currently investigating an issue that is preventing customers from launching their Wallboards. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 25, 2026 12:33PM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting Wallboards has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 25, 2026 1:03PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 22. Juni 2026 um 08:40 UTCresolved

   June 20, 2026 7:08PM BST Identified - We are aware that a very small number of customers may have experienced issues with their Conversational AI agents today. These issues should now be resolved. If you are still experiencing problems, please do not hesitate to reach out to our support team, who will be happy to assist. We apologise for any inconvenience caused. June 22, 2026 9:40AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 11. Juni 2026 um 11:39 UTCresolved

   June 11, 2026 11:07AM BST Identified - We are currently investigating an issue impacting Dial Lists, where users may experience records failing to progress after a call, statuses not updating, or the same record being presented to multiple agents simultaneously. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 11, 2026 12:08PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and all reported Dial List issues have been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 11, 2026 12:39PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 26. Mai 2026 um 13:20 UTCresolved

   May 26, 2026 11:54AM BST Identified - We are currently investigating an issue preventing a number of customers from launching their CTI. Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue. If you continue to experience any issues, please contact the Natterbox Support Team. We will update our status page with further details as our investigation progresses. May 26, 2026 1:55PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting CTI connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. May 26, 2026 2:20PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 29. April 2026 um 08:44 UTCresolved

   April 29, 2026 8:52AM BST Investigating - We are currently investigating an issue that is preventing a number of customers from launching their Webphones. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. April 29, 2026 9:09AM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting Webphone connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. April 29, 2026 9:44AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 18. März 2026 um 17:40 UTCresolved

   March 18, 2026 12:28PM GMT Identified - We are aware of an issue where the Natterbox AI Advisor may fail to generate a complete analysis for some call transcripts. You may see a message indicating that "the provided transcript does not contain enough meaningful conversation," even for transcripts that are complete and valid. Rest assured, our engineering team has identified the cause and is deploying a fix to resolve the issue. We expect the situation to be fully resolved today and will post another update once the fix is in place. We sincerely apologise for any inconvenience this has caused and appreciate your patience. March 18, 2026 5:40PM GMT Resolved - Our technical team has implemented the necessary measures to restore service. All transcript analyses are successfully generating. Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 11. März 2026 um 12:55 UTCresolved

   March 11, 2026 10:50AM GMT Monitoring - We are aware of an issue affecting some customers CTI functionality. This has since been resolved however we will continue to monitor the issue. If you continue to experience call connection issues, please reach out to Customer Support. March 11, 2026 12:55PM GMT Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.