Störungsverlauf von Netdocuments Us

1. 23. September 2026 um 12:43 UTCinvestigating

   Wir untersuchen derzeit ein Problem, das den US-Dienst betrifft. Kunden können eine langsame Navigation im Service erleben und Fehler beim Ein- oder Auschecken von Dokumenten feststellen. Wenn Sie Probleme haben und einen Supportfall einreichen möchten, wenden Sie sich bitte über das Portal an den Support: https://support.netdocuments.com/

2. 23. September 2026 um 13:34 UTCinvestigating

   Wir untersuchen weiterhin ein Problem, das den US-Dienst betrifft. Kunden können intermittierende langsame Navigation im Service erleben - einschließlich Verzögerungen beim Laden von Arbeitsbereichszusammenfassungen und Homepage-Elementen - und können Fehler beim Ein- oder Auschecken von Dokumenten sehen, einschließlich Dokumenten, die als gesperrt angezeigt werden. Wenn Sie Probleme haben und einen Supportfall einreichen möchten, kontaktieren Sie bitte den Support über das Portal: https://support.netdocuments.com/

3. 23. September 2026 um 15:11 UTCinvestigating

   Wir untersuchen weiterhin ein Problem, das den US-Dienst betrifft. Kunden haben eine intermittierende langsame Navigation im Service erlebt - einschließlich Verzögerungen beim Laden von Arbeitsbereichszusammenfassungen und Homepage-Elementen - und können Fehler beim Ein- oder Auschecken von Dokumenten sehen, einschließlich Dokumenten, die als gesperrt angezeigt werden. Wenn Sie Probleme haben und einen Supportfall einreichen möchten, kontaktieren Sie bitte den Support über das Portal: https://support.netdocuments.com/

4. 23. September 2026 um 16:24 UTCinvestigating

   Wir untersuchen weiterhin ein Problem, das den US-Dienst betrifft. Wir haben den Bereich des Dienstes identifiziert, der für das Problem verantwortlich ist, aber noch nicht die Ursache erreicht hat. Wir sehen weiterhin eine anhaltende langsame Navigation im Service mit intermittierenden Fehlern beim Laden von Workspace- und Homepage-Elementen. Wir sehen auch Fehler beim Ein- oder Auschecken von Dokumenten, einschließlich Dokumenten, die als gesperrt angezeigt werden. Wenn Sie Probleme haben und einen Supportfall einreichen möchten, kontaktieren Sie bitte den Support über das Portal: https://support.netdocuments.com/

5. 23. September 2026 um 17:38 UTCidentified

   Wir haben Maßnahmen ergriffen, um das Problem zu mildern, das den US-Dienst betrifft. Wir sehen, dass sich die Leistung zu erholen beginnt, aber das Problem ist noch im Gange. Während sich das System weiter erholt, kann es immer noch zu einer langsamen Navigation im Dienst kommen, bei der intermittierende Fehler den Arbeitsbereich und die Homepage-Elemente zusammen mit den vorhandenen Fehlern laden. Die Erholung findet schrittweise statt und wir erwarten, dass sich die meisten Funktionen in den kommenden Stunden weiter verbessern werden. Wir werden diesen beitrag in den nächsten stunden erneut aktualisieren, mit weiteren fortschritten bei der wiederherstellung. Die Verwendung von ndOffice zur Interaktion mit Dokumenten hat eine bessere Leistung und Erfolgsrate gezeigt als die direkte Nutzung des Webs. Wenn Sie immer noch Probleme haben und einen Supportfall einreichen möchten, kontaktieren Sie bitte den Support über das Portal: https://support.netdocuments.com/

6. 23. September 2026 um 22:06 UTCidentified

   Reaktionszeiten und Leistung für den US-Service haben sich stabilisiert. Wir beobachten die Situation genau und führen zusätzliche Arbeiten durch, um die volle Funktionalität wiederherzustellen. Ein Teil dieser Bemühungen besteht darin, die Arbeit an einer betroffenen Datenbank neu auszubalancieren. Während die Neuausrichtung abgeschlossen ist, gibt es mögliche Probleme mit der Zugänglichkeit von Dokumenten in einer Teilmenge von Dokumenten, die sich auf das Dokument oder die Arbeitsbereichs-ID beziehen. Es ist möglich, wenn ein Dokument oder eine Arbeitsbereichs-ID gespeichert ist, in der die Neuausrichtungs-Wartungsarbeit aktiv durchgeführt wird, wird sie als vorübergehend unzugänglich angezeigt. Es wird jedoch zu normaler Zugänglichkeit und Interaktion zurückkehren, wenn die Neuausrichtungsarbeit abgeschlossen ist. Wir werden diesen Beitrag in den nächsten Stunden mit weiterem Wiederherstellungsfortschritt oder neuen Informationen erneut aktualisieren. Wenn Sie immer noch Probleme haben und einen Supportfall einreichen möchten, kontaktieren Sie bitte den Support über das Portal: https://support.netdocuments.com/

7. 24. September 2026 um 04:38 UTCmonitoring

   Reaktionszeiten und Leistung für den US-Service sind stabil geblieben. Wir beobachten die Situation weiterhin genau und die verbleibenden Arbeiten zur Wiederherstellung der vollen Funktionalität werden in den Nachtstunden abgeschlossen, ohne dass ein deklariertes Wartungsfenster erforderlich ist. Wir werden diesen Beitrag zu Beginn des US-Geschäftstags am Donnerstag erneut mit Lösungsinformationen aktualisieren. Wenn Sie zusätzliche Probleme haben und einen Supportfall einreichen möchten, wenden Sie sich bitte über das Portal an den Support: https://support.netdocuments.com

8. 24. September 2026 um 12:12 UTCmonitoring

   Reaktionszeiten und Leistung für den US-Service sind weiterhin stabil geblieben. Wir haben eine Systembilanz abgeschlossen und sind dabei, Dokumenten-IDs zu synchronisieren. Wir beobachten die Situation weiterhin genau, während wir die verbleibenden Arbeiten zur Wiederherstellung der vollen Funktionalität ausführen. Wir werden diesen Beitrag aktualisieren, wenn zusätzliche Fortschritte gemacht werden. Wenn Sie zusätzliche Probleme haben und einen Supportfall einreichen möchten, wenden Sie sich bitte über das Portal an den Support: https://support.netdocuments.com

9. 24. September 2026 um 15:09 UTCmonitoring

   Wir haben die Datenbank-Rebalancing-Arbeit abgeschlossen. Der verbleibende Schritt ist das Synchronisieren von Dokument-IDs. Die meisten Dokumente und Arbeitsbereiche sind bereits wie erwartet verfügbar, wobei ein kleiner Prozentsatz dieser Synchronisationsarbeit verbleibt. Wir verfeinern aktiv die Zeitschätzung und arbeiten daran, den Fortschritt wo möglich zu beschleunigen. Derzeit erwarten wir, dass dies in den nächsten 1-2 Stunden abgeschlossen sein wird. Sobald die Synchronisierung abgeschlossen ist, werden wir mit der Wiederherstellung der verbleibenden Service-Komponenten beginnen, die zur Unterstützung der Wiederherstellung gedrosselt wurden, einschließlich Hintergrundverarbeitung und API-gebundener Integrationen. Wir empfehlen, Ihren Browser-Cache zu löschen und eine Seite neu zu laden, um sicherzustellen, dass Sie die aktuellsten Daten aus dem Dienst sehen. Wir werden diesen Beitrag innerhalb einer Stunde mit weiteren Fortschritten erneut aktualisieren. Wenn Sie zusätzliche Probleme haben und einen Supportfall einreichen möchten, wenden Sie sich bitte über das Portal an den Support: https://support.netdocuments.com

10. 24. September 2026 um 16:14 UTCmonitoring

    Die Synchronisierung von Dokument- und Workspace-IDs ist abgeschlossen. Wir empfehlen, Ihren Browser-Cache zu löschen und eine Seite neu zu laden, um sicherzustellen, dass Sie die aktuellsten Daten aus dem Dienst sehen. Wir reaktivieren jetzt Service-Komponenten, die gedrosselt wurden, um die Wiederherstellung zu unterstützen, einschließlich Hintergrundverarbeitung und API-Integrationen. Hintergrundverarbeitungs-Warteschlangen haben einen Auftragsbestand, den sie bearbeiten müssen, wenn sie in den letzten 24 Stunden eingereichte Artikel verarbeiten. Darüber hinaus ist es jetzt, da die Synchronisierungsarbeit abgeschlossen ist, möglich, dass einige Kunden unvollständige oder doppelte Arbeitsbereiche sehen. Wir arbeiten daran, diese Arbeitsbereiche proaktiv zu identifizieren und werden sie über ein Skript ansprechen können. Wir werden diesen Beitrag erneut mit zusätzlichen Informationen aktualisieren, sobald er verfügbar ist. Wenn Sie zusätzliche Probleme haben und einen Supportfall einreichen möchten, wenden Sie sich bitte über das Portal an den Support: https://support.netdocuments.com

11. 24. September 2026 um 17:27 UTCmonitoring

    Alle Hintergrundverarbeitungswarteschlangen und API-verbundene Integrationen wurden erneut aktiviert. Der Service arbeitet weiterhin auf dem erwarteten Niveau. Hintergrund-Verarbeitungswarteschlangen holen schnell auf und es wird erwartet, dass sie innerhalb der nächsten Stunden zu den typischen Bearbeitungszeiten für alle Artikel zurückkehren. Wir empfehlen, Ihren Browser-Cache zu löschen und ein Seitenneuladen zu erzwingen, um sicherzustellen, dass Sie die aktuellsten Daten aus dem Service als ersten Schritt sehen, wenn Sie nichts sehen, was Sie erwarten. Die Behebung der unvollständigen oder doppelten Arbeitsbereiche schreitet voran. Wir gehen davon aus, dass die Arbeiten auch in den nächsten Stunden abgeschlossen sein werden. Wir werden diesen Beitrag erneut mit zusätzlichen Informationen aktualisieren, sobald er verfügbar ist. Wenn Sie zusätzliche Probleme haben und einen Supportfall einreichen möchten, wenden Sie sich bitte über das Portal an den Support: https://support.netdocuments.com

12. 24. September 2026 um 22:02 UTCmonitoring

    Zu diesem Zeitpunkt sind fast alle Wiederherstellungsaktivitäten nach dem Vorfall abgeschlossen. Wir empfehlen, Ihren Browser-Cache zu löschen und ein Seitenneuladen zu erzwingen, um sicherzustellen, dass Sie die aktuellsten Daten aus dem Service als ersten Schritt sehen, wenn Sie nichts sehen, was Sie erwarten. Alle Hintergrundverarbeitungswarteschlangen und API-vernetzten Integrationen wurden wieder aktiviert und arbeiten auf Pre-Incident-Ebenen. - Die Behebung der unvollständigen oder doppelten Arbeitsbereiche ist abgeschlossen. - Der Auftragsbestand für die Hintergrundverarbeitung hat die meisten Warteschlangen eingeholt. Jeder verbleibende Aufholprozess wird voraussichtlich über Nacht abgeschlossen. Wenn Sie zusätzliche Probleme haben oder immer noch nichts sehen, wo Sie es erwarten, wenden Sie sich bitte über das Portal an den Support: https://support.netdocuments.com

13. 28. September 2026 um 21:19 UTCresolved

    Der Vorfall, der den US-Dienst betrifft, wurde behoben. Wir arbeiten weiterhin mit einer begrenzten Anzahl von Kunden zusammen, um sicherzustellen, dass alle Workspace-Probleme vollständig behoben werden. Wenn Sie sich nicht aktiv mit dem Kundensupport beschäftigen und immer noch Probleme auftreten, kontaktieren Sie uns bitte für weitere Untersuchungen: https://support.netdocuments.com Vielen Dank, NetDocuments Unterstützung

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 18. September 2026 um 15:56 UTCinvestigating

   Wir untersuchen derzeit ein Problem mit Smartview-Dokumentvorschau und Dateidetails, die im US-Service nicht geladen werden können. Alle anderen Funktionen des Dienstes funktionieren normal. Das Öffnen von Dokumenten direkt über das Web oder über ndOffice ist der empfohlene Workaround, um Dokumente anzuzeigen, bis das Problem behoben ist. Wir werden diesen Beitrag weiterhin aktualisieren, da weitere Informationen verfügbar sind. Wenn Sie Schwierigkeiten haben, wenden Sie sich bitte über das Portal an den Support, um Ihren Supportfall zu protokollieren. https://support.netdocuments.com/

2. 19. September 2026 um 03:27 UTCmonitoring

   Wir haben das Problem der SmartView-Dokumentvorschau im US-Service behoben und werden weiterhin die Azure-Konnektivität mit unseren Drittpartnern beheben. Wir beobachten die Situation weiterhin genau und werden weitere Updates für diesen Beitrag bereitstellen, wenn sich etwas ändert. Wenn Sie noch Probleme haben oder weitere Fragen haben, kontaktieren Sie bitte den Support über das Portal: https://support.netdocuments.com/

3. 21. September 2026 um 16:30 UTCresolved

   Das Problem mit SmartView-Dokumentvorschau im US-Service wurde behoben. Wenn Sie immer noch Probleme haben und einen Supportfall einreichen möchten, kontaktieren Sie bitte den Support über das Portal: https://support.netdocuments.com/

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 16. Juli 2026 um 10:45 UTCidentified

   Wir haben festgestellt, dass ein Problem, das M365 Outlook und Co-Author Login betrifft, ein globaler Vorfall mit einem Drittanbieter ist. Wir arbeiten mit der dritten Partei an einer Lösung. Als Workaround verwenden Sie bitte ndOffice zum Speichern und Bearbeiten von Dokumenten, die von diesem Problem nicht betroffen sind. Wir werden Updates zu diesem Beitrag bereitstellen, sobald weitere Informationen verfügbar sind. Wenn Sie Probleme haben und einen Supportfall einreichen möchten, wenden Sie sich bitte über das Portal an den Support: https://support.netdocuments.com/

2. 16. Juli 2026 um 11:38 UTCmonitoring

   Das Problem mit M365 Outlook und Co-Author Login wurde behoben und wir werden dies weiterhin genau beobachten. Wenn Sie immer noch Probleme haben und einen Supportfall einreichen möchten, kontaktieren Sie bitte den Support über das Portal: https://support.netdocuments.com/

3. 16. Juli 2026 um 12:32 UTCresolved

   Das Problem mit M365 Outlook und Co-Author Login ist behoben. Wenn Sie immer noch Probleme haben und einen Supportfall einreichen möchten, kontaktieren Sie bitte den Support über das Portal: https://support.netdocuments.com/

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 30. Juni 2026 um 19:58 UTCinvestigating

   We are currently investigating an issue affecting the US Service. Some customers may experience a Navigation Error when browsing workspaces. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 30. Juni 2026 um 20:12 UTCmonitoring

   We have remediated the issue impacting the US Service and causing the Navigation Error when browsing workspaces. We continue to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/

3. 30. Juni 2026 um 20:33 UTCresolved

   The issue impacting the US Service and causing the Navigation Error when browsing workspaces has been resolved. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/

1. 19. Mai 2026 um 12:59 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 19. Mai 2026 um 13:29 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 19. Mai 2026 um 16:28 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service response times. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 19. Mai 2026 um 17:36 UTCmonitoring

   We have identified the issue impacting the US Service response times. Response times have recovered and Service performance has returned to normal. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 19. Mai 2026 um 18:14 UTCresolved

   We have resolved the issue impacting the US Service. Response times have recovered and Service performance has remained at normal levels. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

1. 18. Mai 2026 um 21:42 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 18. Mai 2026 um 22:06 UTCidentified

   We are have identified the issue causing the disruption in the US Service and are working toward remediation. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 18. Mai 2026 um 22:43 UTCmonitoring

   We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 18. Mai 2026 um 23:12 UTCresolved

   The issue affecting the US service has been fully resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 8. Mai 2026 um 23:10 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 8. Mai 2026 um 23:39 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service. Users are able to login but may experience intermittent slowness and problems interacting with documents through ndOffice. Opening documents via Office for the web or downloading documents directly should be functioning normally. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 9. Mai 2026 um 00:06 UTCmonitoring

   We have remediated the issue with the US Service. The Service response has returned to normal. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/

4. 9. Mai 2026 um 01:12 UTCresolved

   The issue with the US Service is resolved. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/

1. 27. April 2026 um 14:04 UTCinvestigating

   We are investigating an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 27. April 2026 um 14:08 UTCidentified

   We have identified an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 27. April 2026 um 14:19 UTCmonitoring

   A fix has been implemented and verified to resolve the 500 errors. PatternBuilder is confirmed working. We will continue to provide updates as monitoring continues If you are still experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 27. April 2026 um 14:51 UTCmonitoring

   The issue affecting PatternBuilder has been fully resolved. Access to PatterBuilder apps is now functioning normally. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

5. 27. April 2026 um 14:52 UTCresolved

   This incident has been resolved.

1. 25. Februar 2026 um 14:50 UTCmonitoring

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 27. Februar 2026 um 15:35 UTCresolved

   This incident has been resolved.

1. 18. Februar 2026 um 20:57 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may receive an error message when attempting to login to the Service. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 18. Februar 2026 um 21:37 UTCmonitoring

   We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 19. Februar 2026 um 04:21 UTCresolved

   At this time, we are updating the status of the trust site posting to Resolved as the Service response has remained at typical levels, and all aspects of the Service are functioning normally. Additionally, during the Emergency Maintenance window, we were able rapidly deploy enhancements to the impacted subsystem to further its resiliency. The work completed with no disruption of the Service and the full time-window forecast was not required. We will continue to provide updates through Support Cases and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 17. Februar 2026 um 14:54 UTCidentified

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 20. Februar 2026 um 15:42 UTCresolved

   This incident has been resolved.

1. 2. Februar 2026 um 22:20 UTCinvestigating

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 13. Februar 2026 um 14:26 UTCresolved

   This incident has been resolved.

1. 2. Januar 2026 um 10:40 UTCinvestigating

   We are currently investigating an issue affecting the US service that may impact the creation of new documents and containers, including workspaces. Editing existing documents is not affected at this time. Additional symptoms may occur intermittently while we continue our investigation. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2. Januar 2026 um 11:15 UTCinvestigating

   Our investigation into the issue affecting the US service is ongoing. Creation of new documents and containers, including workspaces, will still be affected. Editing existing documents may be affected. Additional symptoms may occur intermittently while we continue our investigation. We will continue to provide updates as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2. Januar 2026 um 11:51 UTCinvestigating

   Our investigation into the issue affecting the US service is ongoing. There is no change to impact at this time. We will continue to provide updates as more information becomes available.

4. 2. Januar 2026 um 12:17 UTCidentified

   We have identified the cause of the issue affecting the US service and are actively working on remediation. We will continue to provide updates as remediation progresses. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 2. Januar 2026 um 12:56 UTCmonitoring

   A fix has been implemented for the issue affecting the US service, and we are actively monitoring to ensure stability. Creation of new documents and containers, including workspaces, should now be functioning normally. Editing existing documents remained unaffected. We will continue to provide updates as monitoring continues. If you are still experiencing issues, please contact Support via the portal: https://support.netdocuments.com/

6. 2. Januar 2026 um 13:54 UTCresolved

   The issue affecting the US service has been fully resolved. Creation of new documents and containers, including workspaces, is now functioning normally. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 15. Dezember 2025 um 13:10 UTCinvestigating

   We are currently investigating a potential issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for documents. Other symptoms may present themselves intermittently. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 15. Dezember 2025 um 14:29 UTCidentified

   We have identified an issue with the US Service. The database infrastructure became impacted after a change window. We have engaged our database vendor and are actively working to resolve the issue. During this time, some users may experience difficulty with searching for workspaces or documents. Other symptoms may present themselves intermittently. Several actions have been taken and some areas of the Service are seeing improved performance. Advanced Searching and Go To searching are still impacted. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 15. Dezember 2025 um 15:16 UTCidentified

   We are actively remediating the issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for workspaces or using the Advanced Search page.  Other symptoms may present themselves intermittently. The actions taken thus far have been effective and we are tracking progress as the work continues. Our current estimate for full recovery is approximately 90 minutes from now. That estimate is based on all the information currently available and may change if new information arises. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 15. Dezember 2025 um 17:03 UTCidentified

   We are still actively remediating the issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for workspaces or using the Advanced Search page.  Other symptoms may present themselves intermittently. From the work that has been completed, improvement is being observed in the performance of workspace searching and lookup table interactions, but full recovery across the platform has not yet been completely achieved.  As a result, the previous estimate for recovery has been extended another 60 minutes. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 15. Dezember 2025 um 18:21 UTCidentified

   The work to remediate the issue with the US Service is continuing. While the actions taken today have not yet returned full functionality to the Service we are seeing some improvements in Service response. At this time, some users are experiencing difficulty with searching for workspaces or using the Advanced Search page. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

6. 15. Dezember 2025 um 20:05 UTCidentified

   We are continuing to work closely with our database vendor to restore Lookup Table performance in the US region. At this time, some users are still experiencing difficulty with searching for workspaces or using the Advanced Search page or interacting with Lookup Tables. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

7. 15. Dezember 2025 um 23:12 UTCidentified

   Update - We are continuing to work closely with our database vendor to restore Lookup Table performance in the US region. We are working on a more comprehensive update that we will post here within an hour. The current status is similar to the previous update, some users are still experiencing difficulty with searching for workspaces or using the Advanced Search page or interacting with Lookup Tables. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

8. 16. Dezember 2025 um 01:20 UTCidentified

   Update – US Service database incident and current status We recognize that today’s disruption remains ongoing, and that earlier progress noted on our trust site did not persist or lead to full recovery. We apologize for the continued impact on your work and want to provide more detail about what is happening, how it relates to a prior incident, what we’re doing now, and mitigations that might be options for your team members. Summary of impact: In the US region • Workspace search, Advanced Search, and Lookup Table interactions are still degraded. • Some users may see intermittent errors or slow responses in other parts of the Service. • Direct access to content (for example via Favorites, Recents, direct workspace links, or Echo-synced documents on your local device) generally continues to work. How today’s issue started We deployed an upgrade to our Lookup Table database platform outside of business hours. This upgrade was part of our long-term plan to move from a NetDocuments patch to our database provider’s own permanent fix for a bug that previously affected the US Service. Despite having tested this upgrade extensively in our lab environment when it was applied to the US production cluster we experienced a disruption that meant: • Memory pressure within the cluster caused database nodes to become unresponsive and require repeated restarts. • As the cluster became unstable, our search and lookup indexes (including Full Text indexes and Lookup Table structures that power workspace search and Advanced Search) were affected. • Our cloud operations team deleted and rebuilt one of the Full Text index replicas and then recreated the replica, but indexing did not fully recover. As soon as we saw the impact to the cluster stability, we followed our protocol and rolled back the change to the previous database version. Why service did not fully recover after the rollback The rollback itself completed, but unexpectedly the cluster recovery process did not successfully complete across all nodes. How this relates to the earlier database incident Earlier this year, a bug in the Lookup Table database platform caused a serious disruption in the US Service. In response, we: • Deployed an application-level patch in our software that enforces query timeouts independently of the database configuration. Our application-level patch has remained effective and resilient. Today’s incident arose when we fulfilled our commitment to deploy the database provider’s permanent fix via a database upgrade. Both incidents involved unexpected behavior in our database layer. We’re working closely with the database providers’ engineering as part of our remediation efforts, and we’re reviewing our deployment and testing practices to help reduce the risk of recurrence. What we are doing now Our teams are working around the clock to restore full service. Specifically, we are: • Collaborating directly with senior engineers at the platform provider to pinpoint and remediate the memory and indexing behavior we saw after the upgrade. • Completing the rebuild and rebalance of the affected Full Text and Lookup Table indexes in the US cluster. • Carefully restarting web and API servers as indexes recover, while monitoring performance and error rates in real time. Because the remaining work is dominated by index recovery and validation, we are not publishing a precise time estimate for full restoration at this point. Previous estimates were based on the best information we had at the time, but as the incident evolved, they proved too optimistic. We will only provide an ETA when we have high confidence. What you can do in the meantime While we work to restore full search and lookup functionality*: • Team members will be able to access a workspace; you can often still do so from Favorites, Recents, or via a direct link to the workspace. Direct links can be sent from one team member to another as needed if they have access to the workspace. • Documents that have been synchronized locally via Echo can be accessed directly from your local Echo folder. Please ensure you and collaborators review final documents to ensure merging of updates. We will continue to post updates here as we make progress on index recovery and will also publish a full root cause analysis after the incident is fully resolved, including the specific actions we are taking in coordination with the database provider and within our own change and testing processes to reduce the risk of recurrence.

9. 16. Dezember 2025 um 05:23 UTCmonitoring

   The Lookup Table issue that has been impacting the US Service is now stabilized. Searching, Workspace access, and all other functions are operating normally at this time. We are monitoring the situation closely for any further impacts. We are continuing the work with our database vendor to confirm the ultimate root cause and will share a detailed update explaining what occurred and the steps we are taking to prevent it from happening again. The incident on this page will remain in a Monitoring state, and we will update this post immediately if the situation changes. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

10. 17. Dezember 2025 um 00:46 UTCresolved

    At this time, we are updating the status of the Trust Site posting to Resolved as Service response times have remained at typical levels, and all aspects of the Service are functioning normally. We will continue to provide updates through Support Cases, emails, and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 10. November 2025 um 20:06 UTCinvestigating

   We are investigating an issue with document access in the US Service region that is impacting some customers ability to upload or download documents. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 10. November 2025 um 20:35 UTCidentified

   We have identified the issue with document access in the US Service region that is impacting some customers' ability to upload or download documents and are currently taking action to remediate the symptoms. We will continue to provide updates to this post as the issue is investigated further. We anticipate the next update to be within the next 30 minutes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

3. 10. November 2025 um 21:28 UTCmonitoring

   We have remediated the issue with document access in the US Service region that was impacting some customers' ability to upload or download documents. We are continuing to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

4. 10. November 2025 um 22:30 UTCresolved

   The issue with document access in the US Service region that was impacting some customers' ability to upload or download documents is now resolved. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

1. 29. Oktober 2025 um 18:11 UTCidentified

   We aware of an ongoing issue with Microsoft Azure. They have posted an impacting event on their status page that is actively being investigated in the US. Details can be found here: https://azure.status.microsoft/en-us/status As a result of the Microsoft impact, NetDocuments customers may experience problems with some components in their application. Possible impacts may include: PatternBuilder - Admin Apps Tab PatternBuilder - Word Add-in M365 Outlook Add-In M365 Word Add-In Chatlink SetBuilder We will continue to provide updates to this post as the Microsoft incident is updated.

2. 29. Oktober 2025 um 21:55 UTCmonitoring

   Update: Our internal testing of the issue with Azure is indicating improved functionality of the features impacted by the Microsoft outage. Because their remediation will take time to fully propagate through Azure it is possible some customers may still be experiencing issues. Full DNS resolution for the issue may take up to 24 hours. Many NetDocuments customers, however, are already reporting all components have returned to normal operation. Again, the latest detail of their issue can be found here: https://azure.status.microsoft/en-us/status We will continue monitoring this situation closely and post additional updates here if anything changes.

3. 30. Oktober 2025 um 16:19 UTCresolved

   Microsoft has resolved their issue with Azure and internal testing shows all NetDocuments applications are functional at this time. Details of Microsoft Azure status can be found here: https://azure.status.microsoft/en-us/status

1. 27. Oktober 2025 um 20:25 UTCidentified

   We have identified an issue with performance in the US Service region and are currently taking action to remediate. A limited subset of users may experience general slowness when navigating to workspaces, empty workspaces, or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 27. Oktober 2025 um 21:09 UTCmonitoring

   We have remediated the issue with performance in the US Service region that was affecting a limited subset of customers. Users that were experiencing issues when searching or navigating to workspaces should see response times returning to normal levels. Document searching may remain affected for documents uploaded in the last 90 minutes as those are still being indexed. We will provide additional relevant updates to this post as we monitor the remediation put in place if anything changes. If you are continuing to experience difficulty, and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 30. Oktober 2025 um 16:24 UTCresolved

   At this time, all documents that were uploaded during the Service disruption have been fully processed and the system is performing as expected. If you are unable to find documents uploaded during that time in their proper locations, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ or reply to your currently open Case.

1. 19. Oktober 2025 um 20:29 UTCresolved

   We received reports of a limited issue affecting approximately 20 customers within the US Service. Impacted users experienced difficulties accessing documents through the web, including when using co-authoring, editing, or sending documents to integrated third-party applications. We believe we have remedied the issue and are conducting follow-up calls to confirm that service has fully returned to normal for each impacted customer. This issue was isolated and unrelated to last week’s disruption. If you are continuing to experience any difficulty, please contact Support via the portal: https://support.netdocuments.com/

1. 15. Oktober 2025 um 15:45 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may experience general slowness or the inability to interact with their documents through any NetDocuments apps. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 15. Oktober 2025 um 18:11 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps. We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available. If you are experiencing difficulty, and wish to log a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 15. Oktober 2025 um 19:09 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps. Our teams are working closely with technical experts from our database provider and are actively engaging to identify and remediate the issue. The problem we have identified is centered around the lookup table queries in our database environment, which is contributing to the experience customers are encountering. We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 15. Oktober 2025 um 19:51 UTCinvestigating

   We continue to actively troubleshoot the issue and our teams remain fully engaged in resolving it. We’ll provide our next update here within the next 75 minutes—or sooner if new details become available. We appreciate your continued patience and understanding. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 15. Oktober 2025 um 21:18 UTCinvestigating

   Our team is continuing to troubleshoot the issue and working toward full stability. While we’ve seen some recovery, we’re still investigating the root cause and monitoring system behavior closely. We’ll share another update as soon as more information becomes available within the next 90 minutes or sooner. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

6. 15. Oktober 2025 um 23:55 UTCinvestigating

   Update: We are continuing to actively investigate this issue and have not yet confirmed a root cause or permanent resolution. The platform is currently stable, with normal Service response times and all features available. If you are still experiencing any issues, please contact Support via the NetDocuments Support Portal : https://support.netdocuments.com/ Because our investigation of the root cause is ongoing, we are maintaining Investigation status and continuing to monitor the platform closely to ensure sustained stability. We will provide another update as more information becomes available or if the situation changes.

7. 16. Oktober 2025 um 23:10 UTCmonitoring

   The US Service response times have remained at typical levels today and all aspects of the Service are functioning normally at this time. This incident will remain open as we continue to monitor the situation closely. We’ll share another update here tomorrow or add additional information if anything further changes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

8. 17. Oktober 2025 um 23:52 UTCresolved

   At this time, we are updating the status of the trust site posting to Resolved because Service response times have remained at typical levels, and all aspects of the Service are functioning normally. We will continue to provide updates through Support Cases, emails, and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 14. Oktober 2025 um 16:11 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 14. Oktober 2025 um 16:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 14. Oktober 2025 um 16:47 UTCinvestigating

   We are continuing to investigate an issue with the US Service. Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

4. 14. Oktober 2025 um 17:46 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

5. 14. Oktober 2025 um 20:28 UTCinvestigating

   We are continuing to investigate an issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times from all NetDocuments apps. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

6. 14. Oktober 2025 um 21:19 UTCmonitoring

   Remediation is now in place to resolve the issue impacting the US Service. We are monitoring the remediation to ensure it is stable. Users may need to log out and back in to their NetDocuments Service in order to be returned to their expected performance levels. If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/

7. 14. Oktober 2025 um 22:08 UTCresolved

   The issue impacting the US Service is now resolved. If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/