Störungsverlauf von Nextiva

1. 27. Oktober 2026 um 17:59 UTCinvestigating

   Eine untergruppe von kunden sind intermittierende probleme mit der audioqualität und ihrer fähigkeit, anrufe zu tätigen und zu empfangen. Unser Ingenieurteam untersucht das Problem aktiv.

2. 27. Oktober 2026 um 18:44 UTCresolved

   Wir beobachten keine intermittierenden probleme mehr mit der audioqualität oder der fähigkeit, anrufe für die betroffene untergruppe von kunden zu tätigen und zu empfangen. Der Vorfall wurde gelöst

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 20. Oktober 2026 um 07:22 UTCidentified

   Eine Untergruppe von Nutzern in Europa hat Probleme beim Navigieren in der Anwendung, beim Ausführen und Empfangen von Anrufen und beim Umgang mit Arbeitsgegenständen. Ingenieure haben das Problem identifiziert und arbeiten an einer Lösung

2. 20. Oktober 2026 um 08:15 UTCidentified

   Wir arbeiten weiter an der Lösung für dieses Problem. Während wir sehen, dass die allgemeine App-Navigation für die betroffene Teilmenge europäischer Kunden zurückkehrt, bleiben eingehende und ausgehende Anrufe betroffen.

3. 20. Oktober 2026 um 09:40 UTCresolved

   Ingenieure haben sich mit dem verbleibenden Problem befasst, und eingehende und ausgehende Anrufe funktionieren wie für die betroffene Teilmenge Europas vorgesehen. Der Vorfall ist zu diesem Zeitpunkt gelöst.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 1. Oktober 2026 um 21:30 UTCidentified

   Wir arbeiten daran, ein problem zu lösen, bei dem benutzer auf einen sich drehenden kreis oder fehler stoßen, während sie versuchen, einen verkaufschat zu starten. In einigen fällen erleben benutzer auch leere bildschirme, die auf den support-chat zugreifen. Für Verkaufsunterstützung bitte erreichen 800-799-0600 Für Support-Unterstützung, bitte help.nextiva.com für Support-Chat zugreifen.

2. 1. Oktober 2026 um 22:19 UTCidentified

   Wir arbeiten weiter daran, die fehler zu beheben, die beim versuch, einen verkaufschat zu initiieren, aufgetreten sind. Wir haben maßnahmen ergriffen, um die intermittierenden fehler beim initiieren von support-chats zu mildern und arbeiten wie beabsichtigt. Für Verkaufsunterstützung bitte weiterhin 800-799-0600 erreichen

3. 1. Oktober 2026 um 23:55 UTCidentified

   Wir arbeiten weiter an der Lösung, um einen Chat mit Sales zu initiieren. Für Verkaufsunterstützung bitte weiterhin 800-799-0600 erreichen

4. 2. Oktober 2026 um 02:44 UTCidentified

   Ein Fix wurde angewendet und wir sind dabei, unseren Verkaufschat wieder zu aktivieren. Für Verkaufsunterstützung bitte weiterhin 800-799-0600 erreichen

5. 2. Oktober 2026 um 06:15 UTCresolved

   Verkaufschats können wie beabsichtigt initiiert werden. Das Problem ist gelöst.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 18. September 2026 um 14:34 UTCidentified

   Eine Untergruppe von Benutzern hat Probleme, sich über den Benutzernamen in ihr Nextiva Call Center-Konto einzuloggen. Ingenieure sind engagiert und arbeiten derzeit an der Lösung. Benutzer können sich per E-Mail als Workaround anmelden, bis dieses Problem behoben ist

2. 18. September 2026 um 14:41 UTCresolved

   Dieser Vorfall wurde behoben

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 11. September 2026 um 13:38 UTCinvestigating

   Ein Teil unserer Kunden hat Probleme mit eingehenden Anrufen im Nextiva Contact Center. Ingenieure sind engagiert und untersuchen das Problem.

2. 11. September 2026 um 13:55 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird derzeit implementiert. Wir beginnen, für einige der betroffenen Benutzer eine Lösung zu sehen, da die Änderung weiterhin angewendet wird. Wir werden die Aktualisierung durch den vollständigen Abschluss der Sanierungsbemühungen fortsetzen.

3. 11. September 2026 um 14:05 UTCresolved

   Dieser Vorfall wurde behoben und eingehende Anrufe funktionieren wie für alle Kunden vorgesehen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 13. August 2026 um 13:16 UTCinvestigating

   We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.

2. 13. August 2026 um 13:59 UTCidentified

   We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.

3. 13. August 2026 um 14:49 UTCidentified

   Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.

4. 13. August 2026 um 15:32 UTCidentified

   We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.

5. 13. August 2026 um 16:10 UTCidentified

   We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.

6. 13. August 2026 um 16:32 UTCidentified

   We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.

7. 13. August 2026 um 17:10 UTCmonitoring

   We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.

8. 13. August 2026 um 17:58 UTCresolved

   All services have continued to remain stable after resolution actions. Incident is resolved.

1. 7. August 2026 um 16:21 UTCinvestigating

   We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.

2. 7. August 2026 um 16:53 UTCinvestigating

   Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.

3. 7. August 2026 um 17:39 UTCidentified

   We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.

4. 7. August 2026 um 18:11 UTCmonitoring

   We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.

5. 7. August 2026 um 18:12 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 7. August 2026 um 18:55 UTCresolved

   This incident has been resolved.

1. 16. Juli 2026 um 20:41 UTCinvestigating

   Einige Benutzer können tote Luft erleben, wenn sie ihren XBert AI-Mitarbeiter anrufen. Unser Ingenieurteam untersucht das Problem aktiv.

2. 16. Juli 2026 um 20:50 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

3. 16. Juli 2026 um 21:46 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 1. Juli 2026 um 12:44 UTCinvestigating

   Nextiva Contact Center-Benutzer haben Probleme, sich über Salesforce CTI anzumelden, Passwörter zurückzusetzen und Dashboards in ihr Konto zu laden. Ingenieure sind engagiert und untersuchen das Problem.

2. 1. Juli 2026 um 13:10 UTCresolved

   Ein Fix wurde implementiert, und Benutzer sollten keine Probleme mehr beim Laden von Dashboards, beim Zurücksetzen von Passwörtern oder beim Anmelden über Salesforce CTI haben. Wenn weiterhin Probleme auftreten, löschen Sie bitte Ihren Browser-Cache und Ihre Cookies, bevor Sie es erneut versuchen. Der Vorfall ist zu diesem Zeitpunkt gelöst.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 19. Juni 2026 um 19:26 UTCinvestigating

   Currently users are experiencing issues logging in to and using NextivaONE and the NextOS Platform. Engineers are engageed and investigating the issue

2. 19. Juni 2026 um 19:47 UTCmonitoring

   A fix has been implemented and we are seeing successful login, navigation, and general use throughout NextivaONE and the NextOS Platform. We will continue to monitor to ensure full resolution.

3. 19. Juni 2026 um 21:12 UTCresolved

   After continued monitoring, we have confirmed services remains stable and no further errors have been observed. This incident is now resolved.

1. 21. Mai 2026 um 17:39 UTCinvestigating

   A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

2. 21. Mai 2026 um 18:02 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21. Mai 2026 um 18:32 UTCidentified

   We are continuing to work on the fix for this issue.

4. 21. Mai 2026 um 18:51 UTCidentified

   We are continuing to work on a fix for this issue.

5. 21. Mai 2026 um 19:19 UTCidentified

   Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses.

6. 21. Mai 2026 um 19:53 UTCidentified

   Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service.

7. 21. Mai 2026 um 20:19 UTCidentified

   While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution.

8. 21. Mai 2026 um 20:30 UTCmonitoring

   We continue to see full functionality of core services and will continue to monitor for full resolution.

9. 21. Mai 2026 um 21:02 UTCresolved

   This incident has been resolved.

1. 31. März 2026 um 16:52 UTCinvestigating

   We are currently investigating an issue affecting customers receiving inbound faxes. Engineers are engaged and looking into the issue. The next update will be provided within the next 30 minutes.

2. 31. März 2026 um 17:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 31. März 2026 um 19:04 UTCresolved

   This incident has been resolved.

1. 16. Februar 2026 um 18:39 UTCinvestigating

   We are currently investigating an issue affecting customers using a fax bridge that prevents faxes from being sent or received. Portal and Email remain unaffected at this time. The next update will be provided within the next 30 minutes.

2. 16. Februar 2026 um 19:10 UTCmonitoring

   A fix has been implemented, and we are now seeing faxes successfully sent and received from customers utilizing a fax bridge. We will monitor to ensure full resolution.

3. 16. Februar 2026 um 19:37 UTCresolved

   This incident has been resolved.

1. 5. Februar 2026 um 00:04 UTCidentified

   A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.

2. 5. Februar 2026 um 00:29 UTCmonitoring

   Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended.

3. 5. Februar 2026 um 00:52 UTCresolved

   This Incident has been resolved.

1. 30. Januar 2026 um 17:56 UTCidentified

   A subset of Nextiva Contact Center customers are experiencing issues placing and receiving calls, along with handling workitems via ACD. Engineers are engaged and investigating the issue.

2. 30. Januar 2026 um 18:23 UTCmonitoring

   A change has been implimented and we are monitoring the results. We are seeing recovery of most core functionalities for the impacted subset and will continue to monitor to ensure full resolution.

3. 30. Januar 2026 um 18:37 UTCresolved

   After monitoring, we have confirmed that all core services are functioning as intended and that there are no further issues. Incident is resolved.

1. 30. Januar 2026 um 16:24 UTCinvestigating

   A subset of users are experiencing issues navigating the application, making and receiving calls, and handling work items via ACD. Engineers are engaged and looking at the issue.

2. 30. Januar 2026 um 16:39 UTCresolved

   A fix has been implemented and impact has been mitigated. The incident is resolved.

1. 29. Januar 2026 um 15:48 UTCinvestigating

   A subset of Nextiva Contact Center users are experiencing issues placing and receiving calls. Engineers are engaged and investigating the issue.

2. 29. Januar 2026 um 16:04 UTCidentified

   This issue has been identified, and teams are working on implementing a fix.

3. 29. Januar 2026 um 16:53 UTCidentified

   We are continuing to work on a fix for this issue. Our next update will be within the next 30 minutes.

4. 29. Januar 2026 um 17:34 UTCidentified

   Engineers are actively implementing the fix for this issue. We will continue to send updates within 30 minutes or as new information is available.

5. 29. Januar 2026 um 18:14 UTCidentified

   We are seeing improvements in systems and services for some of the affected users. Engineers continue work on the fix to address all impacted users.

6. 29. Januar 2026 um 18:26 UTCmonitoring

   A fix has been implimented and we are monitoring the results. At this time, we are observing that impacted users are able to place and receive calls as intended.

7. 29. Januar 2026 um 19:03 UTCresolved

   This incident has been resolved.

1. 29. Januar 2026 um 00:35 UTCinvestigating

   A subset of users are experiencing issues logging into their Nextiva Contact Centers. Engineers are engaged and investigating the issue.

2. 29. Januar 2026 um 01:06 UTCidentified

   The issue has been identified, and engineers are developing a plan to implement the fix. Next update will be within 30 minutes.

3. 29. Januar 2026 um 01:25 UTCresolved

   This incident has been resolved, and logins are working as intended.

1. 7. Januar 2026 um 03:42 UTCinvestigating

   We are currently investigating the issue. At this time logins are presenting an error when attempting to login to the NextOS Platform.

2. 7. Januar 2026 um 03:58 UTCidentified

   Engineers have identified the issue and currently taking steps to remediate the incident.

3. 7. Januar 2026 um 04:10 UTCresolved

   Logins are working as intended. The incident has been resolved.

1. 12. Dezember 2025 um 01:49 UTCinvestigating

   We are currently investigating an issue affecting NextivaONE in which users encounter an error when attempting to use the application.

2. 12. Dezember 2025 um 02:21 UTCidentified

   The issue has been identified and engineers are currently working on the fix. We will continue to update through resolution.

3. 12. Dezember 2025 um 02:55 UTCidentified

   Engineers are implementing a fix. We will continue to update through completion.

4. 12. Dezember 2025 um 03:26 UTCidentified

   We are continuing to work on the fix for this issue.

5. 12. Dezember 2025 um 03:41 UTCmonitoring

   A fix has been implemented, and we are monitoring the results. At this time, we see access to NextivaONE, NextOS, and Np3 as well as functionality restored to normal.

6. 12. Dezember 2025 um 03:54 UTCresolved

   This Incident has bene resolved.