Störungsverlauf von Ocrolus

1. 6. Oktober 2026 um 16:22 UTCidentified

   Wir sind uns eines anhaltenden Problems mit Encompass (ICE Mortgage Technology) bewusst, das sich auf Ocrolus-Dienste, einschließlich EPC-Dienste, auswirkt. Unsere Teams überwachen die Situation aktiv und werden Updates bereitstellen, sobald mehr Informationen verfügbar sind

2. 6. Oktober 2026 um 18:35 UTCidentified

   Die ICE-Teams konzentrieren sich weiterhin auf die Wiederherstellung aller Partnerintegrationen. Wir machen Fortschritte und werden ein Update veröffentlichen, sobald alle Integrationen wiederhergestellt sind.

3. 6. Oktober 2026 um 21:12 UTCresolved

   ICE hat das Problem der Encompass/EPC-Dienste behoben. Wir haben von unserem Ende an überprüft, dass die Aufnahme und Verarbeitung von Dokumenten normal funktioniert. Wir werden weiter beobachten, aber es werden derzeit keine weiteren Auswirkungen erwartet.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 11. August 2026 um 01:16 UTCinvestigating

   We are currently experiencing delays in Document Verification due to degraded performance affecting our document processing system. Our team is actively investigating the issue and working to restore normal processing times. We will provide further updates as more information becomes available.

2. 11. August 2026 um 04:20 UTCinvestigating

   The issue causing delays in Document Verification is still ongoing. Our team continues to actively investigate the issue and is working on a fix with highest priority. We will continue to monitor the situation closely and provide further updates as more information becomes available.

3. 11. August 2026 um 06:13 UTCmonitoring

   We have identified the root cause of the issue and successfully implemented a fix. Document processing has returned to normal, and we are actively working to clear the backlog accumulated during the incident. While the backlog is being processed, customers may continue to experience elevated turnaround times (TAT). Our team is closely monitoring the recovery and prioritizing backlog clearance to restore normal TAT as quickly as possible.

4. 11. August 2026 um 12:53 UTCresolved

   The backlog has returned to normal levels, and turnaround time (TAT) has been steadily improving. We continue to actively monitor TAT and overall system health.

1. 30. Juli 2026 um 16:44 UTCinvestigating

   Wir untersuchen derzeit ein Problem, bei dem der Import to Encompass Modal nicht geladen wird. Basierend auf unserer ersten Analyse bezieht sich das Problem auf einen vorgelagerten ICE-Service, wie der ICE-Support bestätigt. Wir werden weitere Updates bereitstellen, sobald weitere Informationen verfügbar sind.

2. 30. Juli 2026 um 17:31 UTCinvestigating

   Update von ICE: Unsere Teams konzentrieren sich weiterhin auf die Wiederherstellung unseres EPC-Service. Dies ist für uns eine absolute entscheidende Priorität. Wir arbeiten aktiv an Methoden, um diesen Service wiederherzustellen, und wir schätzen Ihre Geduld, während wir fortfahren.

3. 30. Juli 2026 um 18:18 UTCmonitoring

   Update: Vom ICE-Ende an wurden Fortschritte bei der Wiederherstellung der Verarbeitung von Encompass Partner Connect-Bestellungen erzielt. Der Backlog hat mit der Verarbeitung begonnen, und abgeschlossene Bestellungen sollten in der Anwendung erscheinen. Bitte beachten Sie, dass die Verarbeitung des gesamten Auftragsbestands einige Zeit in Anspruch nehmen wird, so dass Benutzer weiterhin Verzögerungen erleben können, bis alle in der Warteschlange stehenden Bestellungen bearbeitet wurden. Wir werden die Situation weiterhin beobachten und weitere Updates bereitstellen, sobald sie verfügbar sind.

4. 30. Juli 2026 um 19:13 UTCresolved

   Das Problem, das sich auf das Import to Encompass-Modal auswirkt, wurde behoben. Basierend auf dem Update von ICE ist Encompass Partner Connect nun voll funktionsfähig. Alle Backlog-Aufträge werden derzeit bearbeitet, und neue Aufträge werden sofort verarbeitet. Hinweis: Bestellungen, die vor 7:30 Uhr ET über Encompass Partner Connect eingereicht werden, müssen möglicherweise erneut eingereicht werden.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 6. Juli 2026 um 15:29 UTCinvestigating

   We are currently investigating an issue causing an increased number of document processing failures due to unknown rejections. As a result, some documents may be rejected unexpectedly during processing. Our engineering team is actively working to identify the root cause and restore normal processing. We will provide additional updates as more information becomes available.

2. 6. Juli 2026 um 15:29 UTCinvestigating

   We are continuing to investigate this issue.

3. 6. Juli 2026 um 15:53 UTCidentified

   Our team has identified the cause of the issue resulting in unknown document rejections and is actively working on a fix.

4. 6. Juli 2026 um 16:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6. Juli 2026 um 19:30 UTCmonitoring

   Root cause has been fixed and we are currently reprocessing the impacted documents. Our teams are closely monitoring the situation to ensure a complete recovery and maintain system stability throughout the process.

6. 7. Juli 2026 um 04:09 UTCresolved

   We continued to monitor the system after the reprocessing to make sure everything was working as expected. The system has now fully recovered, and all Document Processing services are running normally.

1. 5. Juni 2026 um 14:28 UTCinvestigating

   We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.

2. 5. Juni 2026 um 15:55 UTCmonitoring

   Services are stabilizing and we continue to monitor performance.

3. 5. Juni 2026 um 16:13 UTCresolved

   The system has fully recovered, and encompass interactions are now functioning as expected.

1. 29. April 2026 um 14:51 UTCinvestigating

   We are noticing delays with Encompass interactions, causing delay in custom field updates.  We are actively looking into this.

2. 29. April 2026 um 15:33 UTCidentified

   We identified the root cause and are applying the necessary fix.

3. 29. April 2026 um 16:05 UTCmonitoring

   Services are stabilizing following the fix, and we will continue to closely monitor performance.

4. 29. April 2026 um 17:04 UTCresolved

   The issue has been successfully resolved, and impacted services are now fully operational.

1. 22. April 2026 um 22:59 UTCinvestigating

   Some customers are currently experiencing delays in document processing and Detect services, which may result in increased turnaround times (TAT) and slower Detect completion for documents. Our team is actively working through the backlog and monitoring the situation closely. We will continue to provide updates as progress is made.

2. 22. April 2026 um 23:47 UTCmonitoring

   We are continuing to clear the backlog and are actively monitoring the situation.

3. 23. April 2026 um 01:45 UTCmonitoring

   We have identified the issue impacting the Detect service and are actively monitoring the implemented fix. Our team is working to fully restore normal performance and is currently assessing the timeline for complete recovery. The issue affecting Document Processing has been resolved, and all related backlogs have been successfully cleared.

4. 23. April 2026 um 05:08 UTCresolved

   The system has fully recovered, and all Detect and Document Processing services are now running smoothly.

1. 17. März 2026 um 17:30 UTCinvestigating

   Some customers are experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively working through our backlogs, and we’ll keep you updated as we make progress.

2. 17. März 2026 um 19:44 UTCmonitoring

   We are continuing to clear the backlog and are actively monitoring the situation.

3. 17. März 2026 um 21:17 UTCresolved

   The backlog has returned to normal levels, and turnaround time (TAT) has been steadily improving. We continue to actively monitor TAT and overall system health.

1. 29. Januar 2026 um 19:03 UTCinvestigating

   We are currently experiencing degraded performance with our authentication service that is causing some auth token refresh and Dashboard login requests to fail. API calls with valid non-expired tokens and document processing are unaffected.

2. 29. Januar 2026 um 19:11 UTCmonitoring

   The performance of our authentication service has improved after we released a configuration change.

3. 29. Januar 2026 um 19:26 UTCresolved

   Our authentication service has returned to normal performance.

1. 20. Oktober 2025 um 12:57 UTCidentified

   Document processing may be delayed this morning due to ongoing recovery from a cloud provider outage.

2. 20. Oktober 2025 um 14:57 UTCmonitoring

   We are continuing to monitor the situation as our cloud provider's outage persists. At this time, we are observing only minor, intermittent failures. Our team is actively mitigating any resulting slowness, and document processing remains fully operational and stable.

3. 20. Oktober 2025 um 17:08 UTCmonitoring

   Our cloud provider's outage is ongoing, but current impact remains limited. We're continuing to apply mitigations and monitor system performance closely. Document processing remains stable, and we’ll provide further updates if conditions change.

4. 20. Oktober 2025 um 20:44 UTCresolved

   Ocrolus remains fully operational as we continue to monitor the situation and await full service restoration from our cloud provider

1. 14. Oktober 2025 um 17:24 UTCinvestigating

   We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 14. Oktober 2025 um 18:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 14. Oktober 2025 um 18:38 UTCidentified

   We identified the root cause and have applied the necessary fix.

4. 14. Oktober 2025 um 20:01 UTCmonitoring

   We are currently processing the backlog of messages and are approximately one hour behind. This delay is limited in scope — only a subset of books are affected, while the majority are processing as expected. Our teams continue to monitor the situation closely to ensure full recovery and system stability.

5. 14. Oktober 2025 um 21:11 UTCresolved

   The system has fully recovered, and all Detect services are now running smoothly.

1. 10. Oktober 2025 um 15:36 UTCinvestigating

   We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 10. Oktober 2025 um 16:37 UTCmonitoring

   We have restored system operation, and we are working through the backlog of documents.

3. 10. Oktober 2025 um 17:52 UTCresolved

   Our document processing system has fully returned to normal operations. Some documents may still experience delays as we work through the remaining backlog.

1. 25. September 2025 um 19:59 UTCinvestigating

   We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 25. September 2025 um 20:33 UTCinvestigating

   We are continuing to investigate this issue.

3. 25. September 2025 um 21:16 UTCmonitoring

   The regular document processing flow is running smoothly. We are still actively addressing the Detect-related issues, and it may take some time before the backlog is fully cleared.

4. 25. September 2025 um 22:40 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 25. September 2025 um 23:01 UTCresolved

   The system has fully recovered, and all Detect services are now running smoothly.

1. 3. September 2025 um 16:38 UTCinvestigating

   We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.

2. 3. September 2025 um 16:47 UTCidentified

   We identified the root cause and have applied the necessary fix. Services are stabilizing and we continue to monitor performance.

3. 3. September 2025 um 16:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 3. September 2025 um 17:17 UTCresolved

   The system has fully recovered, and encompass interactions are now functioning as expected.

1. 21. August 2025 um 19:48 UTCinvestigating

   We are currently experiencing a delay in our API upload services. We are actively investigating the issue.

2. 21. August 2025 um 19:59 UTCidentified

   The problem seems to be related to our intake router. We’ve restarted it and are looking into it further.

3. 21. August 2025 um 20:22 UTCmonitoring

   We haven’t observed any latency in the upload service since it was restarted. We are now monitoring the situation.

4. 21. August 2025 um 20:53 UTCresolved

   The system has fully recovered and upload API endpoints are now functioning as expected.

1. 3. Juni 2025 um 17:21 UTCinvestigating

   We’re currently experiencing an issue where duplicate document files are being placed in the eFolder unexpectedly. The concerned team is already investigating and working on a fix to restore normal functionality as soon as possible

2. 3. Juni 2025 um 17:40 UTCinvestigating

   We are continuing to investigate this issue.

3. 3. Juni 2025 um 17:42 UTCidentified

   The issue has been identified and we are working on the fix.

4. 3. Juni 2025 um 17:59 UTCmonitoring

   The fix has been released, and we're currently monitoring the system to ensure everything is stable.

5. 3. Juni 2025 um 18:34 UTCmonitoring

   While keeping an eye on things, we noticed a few more irregularities. The team is already on it and working to sort them out.

6. 3. Juni 2025 um 23:15 UTCmonitoring

   We are actively monitoring the system and have started to observe a reduction in duplicate instances. The team continues to work on resolving the issue and restoring the system to normal operations.

7. 4. Juni 2025 um 10:46 UTCresolved

   The system has fully recovered and is now functioning as expected.

1. 14. Mai 2025 um 21:52 UTCinvestigating

   We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 14. Mai 2025 um 22:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 14. Mai 2025 um 23:52 UTCmonitoring

   The system is currently coming back online, and our team is actively working to process the backlog and restore normal operations as quickly as possible.

4. 15. Mai 2025 um 02:06 UTCresolved

   System recovery began at 19:52 EDT and the backlog was successfully cleared by 22:02 EDT. Services have returned to normal operation.

1. 25. Februar 2025 um 13:31 UTCinvestigating

   We are currently experiencing login issues on the Ocrolus dashboard and API users due to an internal upgrade. Our engineering team is actively investigating the issue and working on a resolution. We will provide updates as soon as we have more information.

2. 25. Februar 2025 um 13:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 25. Februar 2025 um 14:37 UTCmonitoring

   A fix has been implemented, and system performance is improving. We are actively monitoring the situation to ensure stability.

4. 25. Februar 2025 um 15:56 UTCresolved

   Things are looking good since the recent fix. Resolving the incident.

1. 31. Januar 2025 um 00:47 UTCinvestigating

   We are seeing an issue with detect responses not coming through that began at approximately 5:30 pm ET. We are investigating the issue and will provide more information as it becomes available.

2. 31. Januar 2025 um 01:04 UTCmonitoring

   We have identified the issue and are actively monitoring the solution. Our team is working to restore full service and is currently assessing the time required for full recovery. Additionally, we are focused on clearing the backlog.

3. 31. Januar 2025 um 02:22 UTCresolved

   The fix for this issue was successful and Detect service has returned to normal.

1. 16. Dezember 2024 um 23:17 UTCmonitoring

   The issue has been identified and fixed. Currently, we are monitoring the document processing and clearing the backlogs.

2. 16. Dezember 2024 um 23:19 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 16. Dezember 2024 um 23:19 UTCmonitoring

   Due to this issue clients may face high TAT issues

4. 17. Dezember 2024 um 04:39 UTCresolved

   All of the backlog volume has been processed.