Störungsverlauf von Olark

We've detected an issue with bot responses and are investigating. We'll update here as we know more.

We are continuing to investigate this issue.

We've identified the cause of the issue and are implementing a fix now.

System have recovered. We're monitoring closely but are confident that chat and bot services are now behaving as expected.

This incident has been resolved.

We've detected an issue and are working to resolve this quickly regarding users being unable to login to https://chat.olark.com. We'll have an update within the hour.

We are continuing to investigate this issue.

An upstream provider made a change that caused authentication to fail on our classic chat console (chat.olark.com). We have made a change that circumvents the problem and you should now be able to log in.

The issue regarding users being unable to login to https://chat.olark.com has been resolved.

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

We're aware of reports that the Olark Agent interface isn't loading at https://app.olark.com — some users are able to continue chatting by navigating directly to https://chat.olark.com in the meantime until the issue is fully resolved.

We are continuing to investigate this issue. Please try https://chat.olark.com in the meantime.

We have identified the problem and issued a fix. Please reload your session. We will continue to monitor.

This incident has been resolved.

We're currently investigating reports that chatbots and Ai are failing to reply to chats as expected. We'll update here as we know more.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

We've detected issues with chatboxes loading and message delivery delays. We're investigating the cause and will update here as soon as we know more.

We believe the cause of chatboxes loading intermittently and delayed message delivery is related to an upstream service provider outage. We're continuing to monitor and will update here as we get more information.

Systems have recovered and we're seeing normal traffic resume. We'll continue monitoring closely.

This incident has been resolved.

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

We've detected an issue loading app.olark.com. We're implementing a fix now and will update as soon as we have an update.

We've recovered from the incident and app.olark.com is now loading as normal.

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

We're investigating reports that visitor messages are not appearing the agent console.

The issue has been identified and a fix is being implemented.

Our monitoring has detected that we may be experiencing issues with visitor message delivery. We're taking further mitigation steps and will update as things progress.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

We've identified the cause of messages but appearing in the agent console and are implementing a fix now.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Bot performance may be degraded due to a provider outage. Bots may fail to provide stock answers in response to visitor questions at this time.

This incident has been resolved.

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

We're investigating reports of agents not seeing messages in the agent experience. We'll update here as soon as we know more.

Message delivery is stable. We're monitoring closely.

We're seeing additional reports of issues with messages not appearing in the agent console. We're implementing a fix now and will update here as we know more.

A fix has been implemented and we're monitoring closely.

This incident has been resolved.

At approximately 8:10 AM Pacific Time, we identified unauthorized activity within our email service. Scammers gained access to our outbound email system and sent phishing messages with the subject line “Important Security Enhancement.” These emails were not sent by Olark and are not related to any legitimate Olark communications. We have taken immediate action to secure our email systems and block the unauthorized messages. Our investigation confirms that no customer data or account information was accessed, exposed, or misused. The issue was limited to the sending of fraudulent emails. If you received one of these messages, please do not click any links or download attachments. You can safely delete the email. For any concerns or to verify an Olark communication, contact us directly at [email protected].

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

We've detected an issue with message delivery and loading transcripts and are working to identify the cause of the issue. We'll update here as soon as we know more.

We've taken mitigation steps and systems are recovering. We'll continue to monitor closely and update here if things change.

This incident has been resolved.

We've detected and are working to resolve issues with message delivery. We'll update here as soon as we know more.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

We are continuing to investigate this issue.

Systems are recovering and we're continuing to monitor closely.

This incident has been resolved.

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

We're investigating issues with message delivery and bot responses. We'll update here as soon as we know more.

We've identified the cause of the issue and are working on resolution.

Systems have recovered and users are free to resume chatting as normal. We'll continue to monitor closely.

This incident has been resolved.

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

We're investigating alerts that may indicate messages are not being delivered. We'll update here as we know more.

We've identified the cause of the message delivery issues and mitigations are being put in place. Systems are returning to normal. We'll continue to update here.

We are continuing to work on a fix for this issue.

Systems have returned to normal but we're continuing to monitor closely.

This incident has been resolved.

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

We're investigating reports that some chatboxes aren't loading on websites. We'll update here as soon as we know more.

Systems have recovered and we're monitoring closely.

This incident has been resolved.

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

A fix has been implemented and services have returned to normal. We'll continue to monitor closely.

This incident has been resolved.

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

We've detected and are working on a fix for slow message delivery.

A fix has been implemented and services have returned to normal. We'll continue to monitor closely.

This incident has been resolved.

We're currently investigating reports of lag and slowness in chats on app.olark.com. We'll update here as we know more.

The issue has been identified and a fix is being implemented.

Systems are returning to normal - we're monitoring recovery closely and will continue to update here.

Mitigations put in place yesterday have not sustained improvement - agents are seeing laggy performance today. We're taking additional measures and will update here as things change.

Performance has returned to normal, our team is actively monitoring for any further capacity improvements.

This incident has been resolved.