Störungsverlauf von One

1. 3. August 2026 um 09:13 UTCinvestigating

   Einige Kunden können derzeit nicht auf Webmail zugreifen. Wir prüfen dies und werden Sie über den Fortschritt auf dem Laufenden halten. Nächstes Update spätestens um 12:00 Uhr MESZ.

2. 3. August 2026 um 09:20 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 3. August 2026 um 09:39 UTCresolved

   Der Webmail-Zugang wurde nun vollständig wiederhergestellt, und alle Systeme sind verifiziert, dass sie wieder wie erwartet funktionieren. Wenn Sie immer noch Probleme beim Zugriff auf verwandte Dienste bei uns haben, kontaktieren Sie uns bitte im Chat oder per E-Mail hier: https://www.one.com/chat.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 17. Juli 2026 um 14:33 UTCmonitoring

   Ein Wartungsfenster für Mailserver wurde am 17. Juli von 23:30 bis 01:30 Uhr MEZ geplant. Einige Benutzer können kurze Ausfallzeiten während dieses Wartungsfensters haben, was die E-Mail-Zugänglichkeit beeinträchtigen könnte. Wenn Sie nach Abschluss des Wartungsfensters weitere Probleme haben, kontaktieren Sie uns bitte im Chat oder per E-Mail hier: https://www.one.com/chat.

2. 17. Juli 2026 um 21:52 UTCresolved

   Die geplante Wartung ist abgeschlossen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 24. Juni 2026 um 09:04 UTCinvestigating

   Some customers are currently seeing "Unable to establish database connection" on their websites. We have identified the issue and our engineers are working to implement a fix We understand the impact this may have on your services and are prioritizing resolution. We will provide further updates as soon as more information becomes available.

2. 24. Juni 2026 um 09:24 UTCresolved

   Access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://help.one.com/hc/en-us/requests/new

1. 17. Juni 2026 um 09:09 UTCidentified

   There is a known issue on Microsoft's end, where incoming emails to recipients hosted there are not getting delivered. This is not something we are able to affect, so at the moment, we can only advise to wait for them to fix it.

1. 10. Juni 2026 um 12:27 UTCidentified

   Seit einiger Zeit haben wir Probleme mit den wöchentlichen und monatlichen Website-Statistiken, die in Kundenkontrollpanels verfügbar sind. Wir arbeiten an einer neuen stabilen Lösung und erwarten, dass sie bis zum 14. August in Kraft ist. Wenn Sie sich auf diese Statistiken verlassen, beachten Sie bitte, dass in der Zwischenzeit noch Tageszahlen verfügbar sind. Wir entschuldigen uns für alle Unannehmlichkeiten, die dies verursacht haben könnte.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 9. Juni 2026 um 06:43 UTCinvestigating

   We are currently experiencing issues with our webmail, causing the page not to load for some customers Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. 9. Juni 2026 um 06:55 UTCresolved

   Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/en-gb/about/contact-us/.

1. 8. Mai 2026 um 09:21 UTCinvestigating

   We are currently experiencing issues with webmail, causing it to load slower than usual, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. 8. Mai 2026 um 10:34 UTCresolved

   Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://help.one.com/hc/en-us/requests/new.

1. 27. April 2026 um 11:47 UTCinvestigating

   We are currently experiencing issues with webmail, causing blank pages, affecting some customers. This does not affect email services Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. 27. April 2026 um 11:53 UTCresolved

   Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

1. 24. April 2026 um 08:53 UTCinvestigating

   We are currently experiencing issues with our control panel, causing some of the links to be missing and some services to not work, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. 24. April 2026 um 09:12 UTCresolved

   Control panel access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

1. 23. April 2026 um 09:30 UTCresolved

   We are currently experiencing an issue where the control panel is not loading for some customers. Our technicians are aware of the problem and are actively working to identify the root cause and implement a solution as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.

1. 19. Februar 2026 um 12:57 UTCresolved

   Resolved Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please get in touch with us on chat or email here: https://www.one.com/chat. Posted Feb 13, 2026 - 17:11 CET Monitoring A fix has been implemented, and the issue seems to be resolved. We are currently monitoring the situation to ensure continued stability. Posted Feb 13, 2026 - 16:04 CET Identified The prevoius issue with webmail has reappeared, we are working on fixing it in a different way Posted Feb 13, 2026 - 14:50 CET Monitoring A fix has been implemented, and we will monitor the situation for a while. Posted Feb 13, 2026 - 14:26 CET Identified The issue has been identifed, and a fix is being worked on as we speak. Posted Feb 13, 2026 - 13:38 CET Investigating We are currently investigating an issue affecting our webmail service. A further update will be provided no later than 13:45 CET