Störungsverlauf von Openphone

1. 27. Juli 2026 um 16:35 UTCinvestigating

   Inbound und Outbound Calling haben derzeit Probleme. Das Ingenieurteam ist sich dessen bewusst und untersucht.

2. 27. Juli 2026 um 18:46 UTCinvestigating

   Wir haben immer noch Probleme mit eingehenden und ausgehenden Anrufen. Wir arbeiten eng mit unserem Anbieter zusammen, um den Service so schnell wie möglich wiederherzustellen, und werden Updates teilen, sobald wir mehr wissen.

3. 27. Juli 2026 um 19:34 UTCmonitoring

   Eingehende/ausgehende Anrufe werden teilweise wiederhergestellt, obwohl bei einigen Benutzern immer noch Probleme auftreten können. Wir überwachen weiterhin den Traffic und werden ein Update teilen, sobald der Service vollständig wiederhergestellt ist.

4. 27. Juli 2026 um 20:12 UTCresolved

   Ein- und ausgehende Anrufe wurden vollständig wiederhergestellt.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 24. Juli 2026 um 22:24 UTCidentified

   Wir haben derzeit ein Problem beim Aufbau neuer Kontoverbindungen zur Salesforce Data Cloud. Bestehende Kundenintegrationen funktionieren normal. Unsere Engineering- und Partnerschaftsteams haben das Problem identifiziert, das den Fehler verursacht hat, und arbeiten mit dem Salesforce-Supportteam zusammen, um die Situation zu lösen.

2. 29. Juli 2026 um 00:14 UTCresolved

   Neue Salesforce-Verbindungen können jetzt hergestellt werden.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 8. Juli 2026 um 18:29 UTCinvestigating

   Our engineering team is investigating elevated error rates on our platform. We are seeing issues with login and delayed call status.

2. 8. Juli 2026 um 18:34 UTCmonitoring

   The engineering team has identified the failing system component and deployed a fix. All platform services are operating normally at this time. We are continuing to monitor performance.

3. 8. Juli 2026 um 19:14 UTCresolved

   All systems are continuing to operate as expected.

1. 6. Juli 2026 um 15:03 UTCinvestigating

   We are investigating an issue causing delays to post-call activities, including missed call notifications, call recordings, and voicemails. This issue began at approximately 10:00 AM ET. We are actively working to resolve this and will provide updates as we learn more.

2. 6. Juli 2026 um 15:46 UTCmonitoring

   A fix has been deployed and call activity delays should be fully resolved shortly.

3. 6. Juli 2026 um 18:36 UTCresolved

   Call events are fully operational

1. 26. Juni 2026 um 19:37 UTCinvestigating

   We are investigating increased client error rates sending outbound MMS messages on the platform.

2. 26. Juni 2026 um 19:40 UTCidentified

   The engineering team have identified the system causing delivery errors and have implemented a remediation while we investigate root cause.

3. 26. Juni 2026 um 19:43 UTCresolved

   The root cause of the issue has been identified and a permanent fix has been prepared.

1. 22. Juni 2026 um 23:07 UTCinvestigating

   We are investigating reports of issues with inbound SMS messaging.

2. 22. Juni 2026 um 23:09 UTCmonitoring

   Service has been restored, we are monitoring the situation.

3. 22. Juni 2026 um 23:55 UTCmonitoring

   We are continuing to monitor reports of delayed delivery of inbound messages.

4. 23. Juni 2026 um 02:41 UTCresolved

   All delayed messages have been delivered and systems are performing normally.

1. 19. Juni 2026 um 17:28 UTCidentified

   Custom file uploads and in-app greeting recordings are temporarily unavailable for call flow greetings. You can still add a custom greeting using the text-to-speech option in the meantime. We are working toward a resolution and will update this page once service is restored.

2. 20. Juni 2026 um 03:07 UTCresolved

   Custom file uploads and custom greetings in the call flow are now operational.

1. 19. Juni 2026 um 17:08 UTCidentified

   Some customers may experience issues submitting port-in requests and carrier registration submissions. Both in-app and form-based submissions are affected. We are working toward a resolution and will update this page once service is restored.

2. 20. Juni 2026 um 02:52 UTCresolved

   Port-in requests and carrier registration submissions are functioning normally.

1. 18. Juni 2026 um 19:45 UTCidentified

   **Call recording disclosure notification unavailable** Call recording disclosure notifications are temporarily unavailable and will result in an error message being played. To stay compliant, manually inform callers that their call may be recorded. You can also temporarily disable call recording notifications in your settings to prevent any disruption. We're actively working on a resolution and will update this page once service is restored.

2. 19. Juni 2026 um 15:40 UTCresolved

   **Call recording disclosure** **has been fully restored.** We have confirmed normal operation and consider this incident resolved. Thank you for your patience.

1. 18. Juni 2026 um 18:17 UTCinvestigating

   We are experiencing an outage of our media attachment system. Media attachments in messages may be temporarily unavailable during this time. This may impact the ability to send attachments on outgoing messages, and the visibility of attachments in message history.

2. 18. Juni 2026 um 23:44 UTCinvestigating

   **MMS attachment outage** Outgoing MMS is temporarily unavailable. Messages with attachments will fail to send. Remove attachments before sending messages to ensure delivery. **Port-in requests and carrier registration submissions unavailable** We're experiencing issues with submitting new port-in requests and carrier registration submissions. Both in-app and form-based submissions are temporarily affected. We're actively investigating these issues and will update this page as we learn more.

3. 19. Juni 2026 um 14:54 UTCinvestigating

   Outgoing MMS remains unavailable. Messages with attachments will continue to fail to send. Remove attachments before sending to ensure delivery. We are actively working on a resolution and will update this page as soon as service is restored.

4. 20. Juni 2026 um 02:38 UTCidentified

   **Restored on web and desktop apps** Outgoing MMS attachments are now functioning normally on web and desktop apps. **Temporarily unavailable on Android and iOS** Resolution for outbound MMS is in progress for Android and iOS. We are working towards a resolution and will update the status page once service is restored.

5. 20. Juni 2026 um 12:23 UTCresolved

   ** iOS and Android outbound MMS restored** All platforms are now operational

1. 4. Juni 2026 um 15:26 UTCinvestigating

   Our monitoring systems have detected a platform degradation. Our Engineering on-call team has responded and are investigating the situation.

2. 4. Juni 2026 um 15:40 UTCidentified

   The engineering team has identified the cause of the issue and are working to deploy a remediation.

3. 4. Juni 2026 um 15:58 UTCmonitoring

   The remediation has been deployed. The team are continuing to monitor the system performance.

4. 4. Juni 2026 um 16:12 UTCresolved

   All systems and services are operating normally.

1. 1. Juni 2026 um 18:29 UTCinvestigating

   We are investigating an issue with our Identity provider that is causing authentication issues and is causing some users to be unexpectedly logged out.

2. 1. Juni 2026 um 18:37 UTCidentified

   Our infrastructure provider have acknowledged a degradation within their platform and are escalating with their support team.

3. 1. Juni 2026 um 18:55 UTCmonitoring

   Performance is recovering; we are continuing to monitor the situation.

4. 1. Juni 2026 um 19:23 UTCresolved

   This incident has been resolved.

1. 26. Mai 2026 um 16:27 UTCidentified

   We are experiencing a slowdown in the processing of Call Events. Inbound and outbound calls are completing successfully but the logging and post-processing of the call events are currently delayed and some activities may be missing. The engineering team has responded and are preparing a fix.

2. 26. Mai 2026 um 17:09 UTCidentified

   Some inbound messaging may also be impacted.

3. 26. Mai 2026 um 18:20 UTCmonitoring

   Messaging is performing normally; the engineering team is continuing to monitor the performance of call activities as they recover.

4. 26. Mai 2026 um 21:20 UTCmonitoring

   All systems are operating within expected response times.

5. 1. Juni 2026 um 19:08 UTCresolved

   This incident has been resolved.

1. 21. Mai 2026 um 16:03 UTCinvestigating

   We are currently experiencing a degradation in call activities. Some call activities will be missing or will be inaccurate during this time. The engineering team is investigating.

2. 21. Mai 2026 um 16:36 UTCmonitoring

   The engineering team has resolved the issue, all activities & notifications should be fully up to date at this time.

3. 1. Juni 2026 um 19:07 UTCresolved

   This incident has been resolved.

1. 20. Mai 2026 um 17:22 UTCinvestigating

   We are investigating reports of forced logouts on our desktop applications.

2. 20. Mai 2026 um 23:46 UTCmonitoring

   Our service provider has identified and resolved an issue with their platform. We are seeing a dramatic improvement in error rate. The engineering team is continuing to monitor the situation.

3. 1. Juni 2026 um 19:23 UTCresolved

   This incident has been resolved.

1. 19. Mai 2026 um 14:38 UTCidentified

   We have identified an issue impacting calling. The team is working to prepare a fix.

2. 19. Mai 2026 um 15:30 UTCmonitoring

   Calling has been restored; we are monitoring the situation to ensure stability is maintained.

3. 19. Mai 2026 um 19:30 UTCresolved

   All systems are operating normally. We are declaring the incident resolved.

1. 14. Mai 2026 um 14:14 UTCinvestigating

   We have received user reports of phone menus failing. On-call engineers have acknowledged and are investigating the situation.

2. 14. Mai 2026 um 16:01 UTCmonitoring

   We have identified the issue, and services should be working as normal again. We will continue to monitor.

3. 15. Mai 2026 um 14:04 UTCresolved

   All systems continue to operate normally. We declaring the incident resolved.

1. 22. April 2026 um 13:50 UTCinvestigating

   We’re currently experiencing an issue that may prevent messages from sending. Our team is investigating and working to restore normal service as quickly as possible. We’ll share an update soon.

2. 22. April 2026 um 15:23 UTCresolved

   The Engineering team has identified the potential cause and has deployed a fix. We are actively monitoring the situation. We apologize for any impact this has had this morning.

1. 20. April 2026 um 14:46 UTCinvestigating

   We are investigating reports of sporadic issues logging in with the Web and Desktop clients.

2. 20. April 2026 um 15:13 UTCidentified

   The engineering teem has identified the root cause of the issue. They are preparing a release to address the defect and will release it once it has been tested and validated.

3. 20. April 2026 um 15:31 UTCresolved

   Service has been updated successfully. We were able to confirm that only members of an Alpha feature cohort were impacted by this bug.

1. 18. April 2026 um 00:37 UTCinvestigating

   We have experienced an urgent stability incident requiring an immediate deploy of system services. Unfortunately this deploy will cause a disruption of active calling sessions and interrupt inbound and outbound calling. Our engineering team are working to execute this deployment in the least disruptive way possible. We apologize for the impact.

2. 18. April 2026 um 01:21 UTCresolved

   Services have been successfully deployed. Call disruption was minimized. We again apologize for any adverse impact.